PWS - USPFO Janitorial Services (06 June 2025).docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

USPFO Janitorial Services Dated 06 June 2025

1.0 General

1.1 Scope: The contractor shall provide all personnel, equipment, tools, & materials, except as specified in paragraph 3.0 as Government Furnished, along with supervision, and quality control necessary to perform janitorial services at buildings for the United States Property and Fiscal Office for the U.S. Virgin Islands (USPFO-VI), which includes the administrative offices, warehouse offices, adjoining Distance Learning Classroom, Gym, USPFO Front Offices, Regional Training Institute (RTI), Combined Support Maintenance Shop (CSMS), Field Maintenance Shop (FMS), and Army Aviation Operating Facility (AAOF). as defined in this Performance Work Statement (PWS). The contractor shall perform all janitorial work and assume responsibility for planning, programming, administering, managing and executing all functions necessary to provide the services specified in this PWS. The contractor shall conduct work in accordance with this PWS and all applicable U.S. laws, regulations, standards, provisions and directives. The contractor shall ensure that all work meets the level of service, performance standards or tolerances specified in the PWS or in applicable referenced documents.

1.1.1 Objectives: To maintain a sanitary government facility by reducing and preventing the spread of germs, viruses, and the likes to Soldiers and civilians employed or conducting business at the USPFO-VI, RTI, CSMS, FMS #1, and AAOF. Maintain clean offices, bathrooms, hallways, breakrooms, gyms, and common areas at all facilities weekly.

1.2 Background: The USPFO-VI provides support for Soldiers, customers, and vendors affected when using federal funds. The RTI, CSMS, FMS #1, and AAOF provide training and operational support for the VIARNG. Housekeeping services are directly related to public health and sanitation and is essential that the facility be serviced as specified in this PWS. The contractor’s goal is to support mission accomplishments by providing a clean, healthy environment for occupants, users and visitors to the facilities

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and 4 (four) 12-month option years.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is how it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. Within five (5) business days prior to the starting date of the contract, the contractor shall submit a copy of the program to the Contracting Officer’s Representative (COR) for approval (Deliverable #1). To be acceptable, the QCP must clearly demonstrate that the plan ensures services are performed to achieve the specified objectives. The QCP shall be a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Government inspectors point out the deficiencies. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP. The QCP program shall include, but not be limited to the following:

1.4.1.1 Inspections System. The contractor shall establish an inspection system covering all the services stated in the Performance Requirement Summary. The Inspection System shall have internal controls which identify areas of high risk for deficiencies and poor performance. A checklist and/or form shall be used in inspecting contract performance during regularly scheduled or unscheduled inspections. The checklist and/or form shall include every area of the operation serviced by the contractor as well as every task required to be performed. The contractor shall identify the name(s) of the individual(s) who will perform the inspection and ensure the individual(s) have the credentials and training necessary to perform the functions of Quality Control Inspector. A sample of the contractor’s Quality Control Inspection Checklist and/or form shall be given to the COR.

1.4.1.2 File Maintenance. A local file of all inspections conducted by the Contractor and the corrective action taken shall be maintained during the term of this contract. This documentation shall be made available to the Government at all times during the term of the contract.

1.4.1.3 Failure of Quality Control Program. When the contactor fails to adhere to the requirements of the approval quality control program, the contactor, at the discretion of the contracting officer’s representative, may be required to submit a written narrative specifying the reason for the contractor’s failure to adhere to the requirements of the approved QCP.

1.4.1.4 The QCP is an essential part of this contract and will be actively enforced by the Government. Failure to abide by this requirement will result in withholding a portion of the monies due to the contractor. Failure by the contactor to implement the approval plan and pursue it diligently from the commencement of the contract may be considered grounds for default.

1.4.2 Quality Assurance (QA). The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.2.1 Performance Evaluation Meetings. The on-site supervisor may be required to meet at least weekly with the COR during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the COR. However, if the contractor requests, a meeting will be held whenever a Contract Discrepancy Report is issued. The written minutes of these meetings shall be signed by the Contractor’s manager, and COR. Should the contractor not concur with the minutes, the contractor shall so state any areas of non-concurrence in writing to the COR within five (5) calendar days of receipt of the signed minutes (Deliverable #2).

1.4.3 Recognized Holidays: The contractor shall not perform services on recognized United States (US) holidays. A full list of federal holidays can be found at https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/. Most Federal employees work on a Monday through Friday schedule. For these employees, when a holiday falls on a non-workday (Saturday or Sunday) the holiday usually is observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday). The Contractor shall be responsible for knowing when Federal holidays are recognized as this may impact the status of Federal facilities and contractor access to such facilities.

1.4.4 In the event services are not provided or required because the facility is closed due to inclement weather, unanticipated holidays declared by the President, failure of the Congress to appropriate funds, or other reasons not described in this PWS, the KO shall either:

a. Direct the Contractor to perform the work contractually specified over a number of immediately subsequent day(s) equal to the duration of the shutdown, or

b. Forego the work and reduce payment to the Contractor for work not performed.

Appropriate adjustments will be made by the KO in the event services are provided for portions of days, or

c. Reschedule the work on day(s) satisfactory to both parties.

1.4.5 Place and Performance of Services. The contractor shall provide services between the hours of 0830 – 1430 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the facilities listed in Section 1.1 The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential. The Government does not permit the contractor to telework in support of this requirement.

1.4.5.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.5.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall wear uniform with company name displayed and they shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.6 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DOD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.6.1 Antiterrorism Training - Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training by each employee or subcontractor personnel (Deliverable #3). Level 1 AT is available at https://jko.jten.mil/courses/atl1/launch.html.

1.4.6.2 iWATCH Training. The contractor and all associated subcontractors with an area of performance within an Army- controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training (Deliverable #4).

1.4.6.3 OPSEC Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training (Deliverable #5). Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.7 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.8 Reserved:

1.4.9 Dangerous Conditions. The Contractor shall report hazardous conditions and items in need of repair to the COR or to the Building Manager. Items to be reported, include but are not limited to: flickering or burned out lights; falling or stained ceiling tiles, broken windows glass, door glass or partition glass; leaking faucets, urinals, toilets and flush valves; broken toilets, sinks urinals and water fountains, loose and broken door locks, door closers, door knobs and door latch keepers; torn carpeting; loose threshold plates and reducing strips; broken floor tiles; decaying or broken hard floor surfaces; broken sidewalks; dying or dead shrubs, plants and trees. Written deficiency reports shall be given to the COR, or orally when emergencies exist. Fires shall be reported using the building’s fire alarm system.

1.4.10 Lost and Found Property. The contractor shall ensure that all items of possible or monetary value found by the contractor’s employees are turned into the primary or alternate COR immediately.

1.4.11 Annual Cleaning Schedule. The contractor shall submit an annual schedule of all daily and periodic cleaning which includes dates and areas to be cleaned to the COR. This schedule should be updated annually to reflect changes in building population, new construction and/or building improvements.

1.4.12 Daily Work Report. Upon completion of each workday, the contractor shall submit a work report to the COR. The Daily Report should compare the completion of planned tasks with the Annual Cleaning Schedule. Also included should be any areas of concern that need to be brought to the COR’s attention.

1.4.13 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.14 Contract Manager (CM): The contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO within 5 calendar days after contract award (Deliverable # 6). The CM or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.15 Identification of Contractor Employees: All contractor personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e- mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicle passes) shall be returned to the COR within 14 days of an employee’s departure (Deliverable #7).

1.4.15. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.16 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statement.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Standard Definitions.

2.1.1 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer's Representative (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 Deliverable. Anything that can be physically delivered and includes non- manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Lot. The total number of services outputs in a surveillance period, as defined in the Performance Requirements column of the Performance Requirement Summary (PRS).

2.1.8 Performance Requirements. The point dividing acceptable and unacceptable performance. In the case of surveillance by random sampling, the performance requirement is the number of deficiencies in the random sample chosen that may occur before the government will affect that price computation system in accordance with the PRS and the inspection of Service clause. When the method of surveillance is other than random sampling, the performance requirement is the number of defectives or maximum percent defective in the lot before the government will affect the price computation system in accordance with the price computation system in accordance with the PRS and the Inspection of Service clause.

2.1.9 Performance Requirement Summary (PRS). Identifies the key service outputs of the contract that will be evaluated by the government to assure contract performance standards are met by the contractor.

2.1.10 Physical Security. Actions that prevent the loss or damage of Government property.

2.1.11 Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.12 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14 Random Sampling. A sampling method in which each service output in a lot has an equal chance of being selected.

2.1.15 Sampling. A Sample consists of one of more service outputs drawn from a lot. The number of outputs in the sampling is the sample size.

2.1.16 Service. Routine or functional activity of providing a public action or need.

2.1.17 Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.18 Utility. A set of services or commodity provided by the contractor for the public or Government need, usefulness, health, benefit or safety.

2.1.19 Workday. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.20 Work Week. Monday through Friday, unless specified otherwise.

2.2 Technical Definitions

2.2.1 Basic Cleaning. Tasks are normally performed together weekly or on a more frequent basis.

2.2.2 Buffed. Task where tile floors require floor finish will be buffed using a machine to remove scuffs, smudges or abrasions. Results will be an even consistent clean shine

2.2.3 Clean. Free of any dirt, stains, debris, smudges, streaks, and graffiti or discoloration.

2.2.4 Days. When the term days is used in regards to a deliverable, business days shall be utilized unless otherwise specified.

2.2.5 Floor Maintenance. Floor maintenance tasks include al routine cleaning daily such as sweeping, dusting and wet mopping.

2.2.6 Inspection Unit. A portion of building which requires cleaning constitutes a single inspections area. The building shall be divided into parts less than or equal to the average/maximum using natural dividing points.

2.2.7 Periodic Cleaning. Task performed on a less than weekly interval.

2.2.8 Polish. Buff removing any scuffs, smudges or abrasions.

2.2.9 Sanitized. Wash or wiped down with an effective antibacterial disinfectant.

2.3 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract. The contractor shall be held accountable and liable to the Government for any damages to Government facilities, fixtures, furnishings, equipment or grounds caused by the contractors or their employees.

3.1 Property:

3.1.1 Storage Space. The Government will provide storage space in the buildings for the storage of an inventory of supplies and equipment including mops, brooms, and dust cloths which will be used in the performance of work under the contract. Storage space shall be in the form of a Storage cabinet. Space around cabinet shall be maintained in a neat and orderly condition. Storage of any flammable or explosive liquids such as gasoline in the building is not permitted. The Government will not be responsible in any way for damages or loss to the contractor’s stored supplies, materials, replacement parts, or equipment. Cleaning agents are not to be stored in any enclosed areas with water heaters or Heating, Ventilation and Air Conditionings (HVAC) equipment.

3.2 Services. None

3.3 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount. When work is being performed during evening hours, the contractor shall ensure that employees use only such lighting as in necessary to illuminate area or zones in which they are working and that lights in occupied area are extinguished as these areas are completed. Exceptions to this requirement will be set forth in advance by the COR.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.1.1 Custodial Supplies and Materials. The contractor shall furnish supplies, materials, and equipment necessary for the performance of the work of this contract unless otherwise specified herein. Supplies and materials conform to applicable Federal Specifications listed FAR 23. Supplies shall include but are not limited to:

a. Paper Towels

b. Liquid soap and Refills

c. Toilet Paper

d. Air Freshener and Refills

e. Hand Sanitizer and Refills

f. Trash Bags

g. Mops and mop heads

h. Mop Buckets

i. Wet floor signs

j. Urinal mats

k. Any other supply necessary to perform the requirements of this PWS

4.1.1.1 The contractor shall submit a list supplying the name of manufacturer, the brand name and intended use of each of the materials or supplies intended to use in the performance of the work. Materials or supplies shall not be used in performance under this contract (or placed or stored on government property) until the applicable Material Safety Data Sheets for all hazardous materials have been furnished to the COR. Material Safety Data Sheets shall be supplied to the COR within 5 business days of contract award (Deliverable #8). The contractor shall not use any material which the COR determines would be unsuitable for the purpose or harmful to the surface to which applied.

4.1.1.2 Any material the COR suspects of not meeting Federal Specifications shall be tested at the contractor’s expense by a recognized testing laboratory. A copy of the laboratory report giving the results of the test and a sample of each product shall be submitted to the COR. These products shall meet the requirements established by applicable Federal Specifications listed in FAR 23 or be considered unacceptable for use.

4.1.1.3 All efforts shall be made during procurement of maintenance and cleaning chemicals/materials to obtain environmentally friendly chemicals/materials.

4.1.1.4 SPECIAL NOTE: The Government encourages the use of recycled materials whenever possible on this contract. The contractor shall make every effort to utilize recycled supplies and materials in the performance of this contract.

4.1.2 Custodial Equipment. The contractor shall furnish the necessary cleaning equipment including but not limited to power driven floor scrubbing machines, waxing, and polishing machines, industrial type vacuum cleaners, and all necessary motor trucks needed for the performance of the work of this contract. Such equipment shall be of the size and type customarily used in work of this kind and shall meet the approval of the COR. Minor defective equipment shall be repaired or replaced with notification provided to the COR within 72 hours (Deliverable #9). Major defective equipment shall be repaired or replaced with notification provided to the COR within 5 business days (Deliverable #10). Defective equipment cannot be used until repaired or replaced. Carts and containers used for collection of waste materials shall be of noncombustible or flame-resistant construction. The Government is not responsible for storage of large outdoor equipment such as paving sweepers and has the right to refuse permission for leaving these items on government property when not in use.

4.1.2.1 All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

4.1.2.2 Electrical Equipment: The contractor shall use Underwriters Laboratories (UL) approved electrical equipment. This equipment must operate using existing building circuits. The contractor responsible for preventing the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

4.1.2.3 Vacuum Cleaners. Contractor shall furnish and use commercial grade type vacuums with (HEPA) filters systems for carpeted floors. Backpack or portable vacuums will be used on stairs, tile floors, sub-floors, or other areas inaccessible with commercial grade type vacuums. Designated Computer Room raised floors and sub- floors require a vacuum which utilizes a three-stage, high efficiency, particulate air (HEPA) Filter System.

4.1.2.4 Plastic Trash Can Liners: The contractor shall furnish plastic trash can liners to protect all trash cans at all times.

4.1.2.5 Help Desk Office Floors: Only scientifically formulated non-aerosol spray which removes printer ink and toner, equipment grease, stains, and scuff marks shall be used. This cleaner must be a zero-charge anti-static cleaner that effectively controls static and cleans without leaving a film. In addition, it should contain no alkali or ammonia and is nonabrasive and nonflammable.

4.2 Identifying Clothing. The contractor shall require all employees, including supervisors, to wear distinctive standardized clothing for ready identification and ensuring every employee outfitted no later than ten working days from the date an employee first enters on duty. Employees shall wear clothing consisting of shirt and trousers, coveralls or smocks for men, and dresses, skirts and blouses, slacks or smocks for women. Identifying clothing should be visible at all times. Employee will not be permitted to wear personal clothing such as jackets, pullovers or sweaters, not issued by the contractor, when performing duties. Protective covering is always permissible depending on the job being performed. Clothing shall have the contractor’s and employee’s name easily identifiable, affixed thereon in a permanent or semi- permanent manner such as a badge or monogram. Any color or color combination, as appropriate, may be used for the identifying clothing. Employees shall be required to dress neatly, commensurate with the tasks being performed, shirt should be fastened appropriately.

4.3 Safety. The contractor shall follow all safety regulations as set by OSHA, Army Safety Program (AR 385-10) and safe clearance procedures. The contractor shall provide and display wet floor signs to protect against slip and fall accidents They are usually bright orange or yellow and feature a symbol of a person slipping on the floor. A wet floor sign indicates that an area of the floor is wet and may be slippery and should be placed out in areas where the public or workers may transit through as soon as the wet floor is noticed, or cleaning is underway.

4.4 Interference with Government Operations. The contractor and the contractor’s employees shall perform all work in such a way as not to interfere with regularly scheduled Government operational activities.

4.5 Circumstances to be Reported:

4.5.1 The contractor shall report any circumstances of:

· needed repair of the facility

· unusual soiling of an area which may affect the performance of the work

· unhealthy or hazardous conditions

· any delay or interference with the work caused by employees or the Government.

4.5.2. Such report shall be made immediately upon discovery by the contractor to the COR (Deliverable #11).

5.0 Requirements: The contractor shall perform the Custodial Services specified herein as recurring work. All tasks below shall be completed daily in each building unless otherwise specified. Requirements for cleaning shall be the basis for the schedule of work at all locations identified in this PWS. The contractor is responsible for verification of this information prior to submitting an offer in response to this solicitation and PWS.

5.1 The contractor shall provide all personnel, management, tools, equipment, cleaning supplies, restroom supplies, and trash can, waste baskets/receptables bags to provide housekeeping services for the facilities listed.

5.2 The contractor shall ensure all administrative offices, hallways, kitchenette/breakrooms, restrooms, gyms, cafeterias, kitchens, file rooms, libraries, conference rooms, multipurpose rooms, computer areas, training rooms, stairwells, and corridor space adjacent to these areas are clean according to the specifications below.

5.2.1 Sweeping. The contractor shall sweep all floor surfaces. Floors shall be clean and free of dirt, debris, trash and foreign matter. No dirt shall be left in corners, behind doors or under floor mats. The results will be a clean floor.

5.2.2. Wet Mopping. The contractor shall wet mop and scrub all floor surfaces utilizing a disinfectant cleaner and in accordance with manufacturer’s recommendations. Floors shall be free of streaks, mop strand marks and skipped areas. Walls, baseboards and other surfaces shall be free of splashing and markings from equipment. The results shall have no evidence of gum, rust, burns, or scuff marks. There shall be no buildup in corners or crevices. The results will be a clean floor.

5.2.3 Vacuuming. The contractor shall vacuum all rooms having carpeted floors. Carpeted floors shall be free of obvious dirt, debris or spillage, including around and under furniture.

5.2.4 Carpet Spotting. The contractor shall clean excessive buildup, spillage or crusted material from carpeted lobby and corridor areas in accordance with manufacturer’s recommendations. Spots, smears, spills and stains shall be removed. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Cleaned areas shall blend with adjacent areas of carpeting

5.2.5 Buffing, Stripping and Finishing Tile Floors. The contractor shall strip, seal and apply the required coats of floor finish to floors utilizing floor buffer machines, cleaners, polishers and pads. Old finish or wax shall be removed and there shall be no evidence of gum, rust, burns or scuff marks. Floors shall be sealed with a penetration seal which fills the pores of the matrix and becomes bonded, integral part of the surface. Floor areas shall be evenly coated and shall not have stains and spots. Surfaces shall be slip resistant. Walls, baseboards and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks and skipped areas. There shall be no buildup in corners or crevices. Finished areas shall have a uniform luster/appearance. NOTE: Buffing, stripping and finishing of floors will be performed quarterly and according to manufacturer’s instructions or industry standards.

5.2.5.1 Buffing, stripping, and finishing services shall be performed after normal duty hours.

5.2.5.2 Within 30 calendar days of contract award and within 30 calendar days of the start of each option period, Contractor shall submit a schedule for performance of quarterly buffing, stripping, and finishing to the COR (Deliverable #12). The schedule shall include proposed dates for all quarterly buffing, stripping, and finishing for the entire year. No services shall be performed until the COR approves the submitted schedule. COR approval shall be provided in writing to the contractor via email.

5.2.6 Locker Room Floors. The contractor shall keep locker room and shower room floors clean and sanitized in accordance with manufacturer’s recommendations. Floors shall free of dirt, water streaks, mop marks, string, gum, grease, tar, and present an overall appearance of cleanliness. Grout in tile floors shall be maintained in such a manner to insure a clean, even appearance.

5.2.7 Locker Room Furniture and Equipment. The contractor shall damp wipe the exterior surfaces of all lockers utilizing a multipurpose disinfectant cleaner. Lockers shall be free of dust, smudges, streaks, and discoloration. The contractor shall spot clean other surfaces, including benches, cabinets and doors to remove smudges, marks, or spots without causing unsightly discoloration. The contractor shall perform dusting on horizontal surfaces. Corners, crevices, moldings and ledges shall be free of all dust.

5.2.8 Gym Furniture and Equipment. The contractor shall damp wipe exercise equipment, tables, chairs, glass surfaces and other equipment in the fitness center utilizing a multipurpose disinfectant cleaner. Furniture and equipment shall be clean and free of dust, dirt, smudges, finger marks and present and overall appearance of cleanliness.

5.2.9 Breakroom Cleaning. The contractor shall clean breakroom sinks, counter tops, cabinets, microwaves, refrigerators, other appliances/equipment, and surrounding floor areas.

5.2.9.1 Microwaves (interior and exterior) shall be cleaned daily.

5.2.9.2 Refrigerator exteriors shall be cleaned daily. Refrigerator interiors shall be fully emptied and cleaned monthly at the beginning of each month. The Government shall direct all employees to remove personal items from refrigerators by the last day of the month in order to facilitate interior cleaning by the contractor. Any items remaining in the refrigerator when the contractor is cleaning the interior shall be disposed of by the contractor.

5.2.9.3. Metal surfaces shall be wiped clean and polished dry. Wood, Formica, vinyl and/or metal counter tops shall be damp wiped to remove any and all surface soils.

5.2.9.4 Floors shall be free of food crumbs, dirt, debris and spillage. Ceramic/ stone floors will be scrubbed to clear stains in accordance with manufacturer’s recommendation.

5.2.9.5 Damp wipe walls and backsplash free of food stuff, spills, smears or grease.

5.2.10 Restroom Fixture Cleaning. The contractor shall clean surfaces and fixtures, to include toilets, urinals, shelving, washbasins, shower stalls, partitions, mirrors, vanities, waste receptacles, dispensers, lockers, benches, shower curtains and wall surfaces, utilizing a disinfectant cleaner. Porcelain fixtures (washbasins, urinals, and toilets) shall be clean and bright; there shall be no dust, spots, stains, rust, green mold, encrustation, or excess moisture pooling on surfaces. The contractor shall damp wipe the full surface area of lockers (inside and out), stall partitions, walls, doors, door frames, sills and wastepaper receptacles so that they are free of dust, streaks, smudges, oils, grease and marks. All areas should be uniform in appearance.

5.2.11 Waste basket/receptables. The contractor shall empty, waste receptacles each service date. The contractor shall clean, disinfect and deodorize all waste receptacles weekly. Trash bags shall be replaced when full and/or soiled. Plastic liners shall not be torn, worn or contain residue. The contractor shall damp wipe the inside and outside of waste basket at least monthly but more frequently when necessary to keep them free of dust, debris and residue. The contractor shall empty wastebaskets & receptacles and then remove trash to the disposal area on each date of service.

5.2.12 Surface Cleaning and Dusting. The contractor shall dust and clean all metal, cloth/fabric, plastic, wood and glass surfaces such as desks, cubicle partitions, tables, drawers, shelves, light switch plates, door jambs, chairs, phones, walls and mounted devices. Surfaces shall be free of oils, spots, streaks, smudges and finger marks. Corners, crevices, moldings, sills and ledges shall be free of dust.

5.2.13 Damp Wiping. The contractor shall damp wipe the full surface area of lockers, partitions, walls, doors, door frames, sills and wastepaper receptacles utilizing a multipurpose disinfectant deodorizer cleaner.

5.2.14 Metal Cleaning. The contractor shall clean interior and exterior metal doorknobs, push bars, kick plates, railings and other metal surfaces. Surfaces shall be free of smears, stains and finger marks and polished to a bright uniform luster.

5.2.15 Low Dusting Areas. The contractor shall dust horizontal surfaces of all furniture, chairs, telephones and other furnishings to a line of seven (7) feet above the floor. Surfaces shall be free of oils, spots, streaks, smudges and finger marks. Corners, crevices, molding and ledges shall be free of dust. Metal surfaces of the furniture shall be cleaned free of dry particles, finely powdered substances or lint clinging to or laying on the desk, files, chairs, partitions, bookcases, shelves, and other types of office furniture.

5.2.16 High Dusting Areas. The contractor shall dust all surfaces, objects and furnishings above seven (7) feet from the floor line. This task shall be performed bi-monthly unless otherwise specified by the COR. Venetian blinds, where installed, shall be included in high dusting. Surfaces shall be cleaned free of dust, streaks, dry particles, finely powdered substances and lint. This includes but is not limited to wall and ceiling areas, transoms, clocks, moldings around ceilings, tops of partitions, overhead pipes, wall fans, pictures, plaques, file cases, bookcases, lockers.

5.2.17 Window Blinds. The contractor shall dust, or vacuum window blinds every six months. Both sides of window blinds slats shall be free of dust.

5.2.18 Drinking Fountains and Water Coolers. Using a sanitary cloth, the contractor shall clean drinking fountains to ensure the stainless-steel surfaces are free of dust, spots, stains, and streaks. Drinking fountains shall be kept free of trash, ink, coffee grounds, and nozzles free of encrustations.

5.2.19 Interior Glass Cleaning. The contractor shall clean inner office side glass windows and display case windows. This task shall be completed once weekly. Glass shall be clean and free of dirt, dust, streaks, watermarks, spots, grime and shall not be cloudy.

5.2.20 Inner Office Door Cleaning. The contractor shall clean both sides of inner office doors, including glass. Doors shall be clean and free of dirt, dust, streaks, watermarks, spots, & grime and shall not be cloudy.

5.2.21 Glass (Entrance Door). The contractor shall clean both sides of entrance door glass and glass surrounding doors. Glass shall be clean and free of dirt, grime, dust, streaks, watermarks, and spots and shall not be cloudy. The contractor shall clean the vertical surfaces of entrance doors including doors, door frames and hinges. Both sides shall be free of obvious dust, dirt, and streaks & splashing.

5.2.22 Thresholds. The contractor shall clean metal door thresholds. Thresholds shall be free of oil, grease, dirt and grime.

5.2.23 Cleaning Entrance & Lobby Mats. The contractor shall keep floor mats in main lobbies and main entrances clean in accordance with manufacturer’s recommendations. All mats shall be free of chewing gum, embedded or loose dirt, grit, beverage spills, sticky substances, tar, oil, grease and foreign matter from both the top and bottom matting surfaces. Contract or shall vacuum and extract/ shampoo mats as needed to maintain a clean appearance.

5.2.24 Elevator Surfaces. The contractor shall dust, and damp wipe all interior and exterior wall surfaces, doors and frames to ensure cleanliness. All vertical and horizontal surfaces, doors and frames shall be free of finger marks, smudges, dirt and dust. The contractor shall clean interior and exterior metal surfaces to maintain a lustrous appearance.

5.2.25 Elevator Floor Tracks. The contractor shall sweep and mop floor tracks. Tracks will be free of dirt, debris, trash and foreign matter.

5.2.26 Kitchen and Equipment Cleaning. The contractor shall perform deep cleaning and sanitization throughout the kitchen to remove surface grime, and bacteria. The contractor shall utilize high pressure surface cleaner or degreaser to thoroughly eliminate grease, liquid spillages, loosen embedded food and dirt on all surfaces. The cleaning shall include clean kitchen sinks, counter tops, exteriors of cabinets, microwaves, refrigerators, other appliances, equipment. Damp wipe walls near and around backsplash free of food stuff, spills, smears or grease. Metal surfaces shall be wiped clean and polished dry. Wood, Formica, vinyl and/or metal counter tops shall be damp wiped to remove all surface soils. NOTE: Cafeteria Kitchen and equipment cleaning will be performed quarterly and according to manufacturer’s instructions or industry standards.

5.2.27 Kitchen Floors. The contractor shall thoroughly sweep and wet mop all surrounding floors with high pressure surface cleaner or degreaser to thoroughly eliminate grease, liquid spillages, loosen embedded food and dirt on floors. Ceramic/ stone floors will be scrubbed to clear stains in accordance with manufacturer’s recommendation. Kitchen floors shall be free of grease, food crumbs, dirt, debris and spillage.

5.2.28 Within 30 days of contract award and within 30 days of the start of each option period, Contractor shall submit a schedule for performance of quarterly Cleaning to the COR. The schedule shall include proposed dates for all quarterly cleaning for the entire year. No services shall be performed until the COR approves the submitted schedule. COR approval shall be provided in writing to the contractor via email.

5.3 Monthly Status Report: the Contractor shall submit a monthly status report to the COR outlining work completed, any issues that arose and the remedy, and any other relevant information the contractor deems necessary. Report for the previous month shall be submitted no later than the 5th of each month (Deliverable #13).

Technical Exhibit 1

PERFORMANCE REQUIREMENTS SUMMARY

Quality Level (AQL)

Frequency

5.2.1

Sweeping

Sweep all floors surfaces. The results will be a clean floor.

Random, or Customer complaint

5.2.2

Wet Mopping Wet mop and scrub all floor surfaces utilizing a disinfectant cleaner and in accordance with manufacturer’s recommendations.