PWS_-_HNCC_Cultural_Advisors_24March2016.docx

PERFORMANCE WORK STATEMENT (11 MAR 16)

FOR CULTURAL ADVISOR SERVICES TO

HOST NATION COORDINATION CELL – JORDAN

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide cultural advisors. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services: Contractor shall provide personnel, equipment, tools, materials, supervision, and other items and services necessary to locate, screen, hire and maintain personnel capable of understanding and speaking modern standard Arabic and Standard English. The standard for language is individuals tested and receive an Interagency Language Roundtable - http://.govtilr.org/; congruous to the language rating US Soldiers receive from DLI, with an Arabic:English rating 3:2+. Personnel shall be assigned to the Host Nation Coordination Cell – Jordan (HNCC-J) and its higher assigned headquarters in Jordan. At initiation of this contract, the contractor will provide one US hire and one Jordan hire per the below qualifications. Additional hires will be assessed periodically by the Commander, or designated representative, with no less than 30 day notification to the contractor of additional hiring requirements. Contract is not to exceed five total hires (four US and one JO or three US and two JO hires) to support operations in Jordan.

1.1.1 Performance Threshold for language skills: 100% Compliance.

1.2 Background: CENTCOM Forward – Jordan (CF-J) established the HNCC in January 2015 in response to a request form the U.S. Ambassador to Jordan because of the increased presence of Title-10 forces in Jordan. As a template for HNCC operations, CF-J used the successful HNCC-Qatar to focus lines of effort and modify for Jordan specific criteria. Cultural advisors, as defined by their use in Qatar, provided the mechanism for long-term relationship building with Jordan officials, frustrated by the constant rotation of U.S. personnel. Due to the U.S. strategic need to station forces in Jordan, the HNCC requires greater continuity than a standard relief in place provides. Cultural advisors will provide the required continuity, as they have in Qatar. CF-J re-organized into Combined Joint Operation Center – Jordan (CJOC-J) on January 1, 2016.

1.3 Objectives: Provide advice to HNCC and CJOC-J leadership with respect to Jordan culture. Provide relationship continuity with Government of Jordan officials for execution of HNCC operations. Provide Jordan immigrations and customs expertise, and operational continuity of HNCC. Establish and maintain long-term relationships with key leaders including Ministry of Interior, Ministry of Transportation, Jordan Armed Forces/Air Force, Directorate of Immigrations Directorate of Customs, Jordan Intelligence Directorate, and Military Security Directorate officials to facilitate U.S. Military operations originating in Jordan.

1.4 Scope: Cultural Advisors will facilitate HNCC operations to resolve immigrations and customs related issues arising from the presence of U.S. military forces in Jordan. Services include travel within Jordan to points of entry, interpreter services for HNCC leaders with Jordan officials, training CJOC-J personnel on Jordan culture, assist in transition of HNCC personnel, liaison with Jordan official on behalf of the HNCC Director, and providing cultural awareness classes for U.S. military assigned duty in Jordan.

1.5. Period of Performance: The period of performance for this contract is five years. The first being the base year and four following years optional based on performance and US Government requirements in Jordan to maintain a HNCC. This contract is renewable in the fifth year as directed by the US Embassy – Jordan or CENTCOM elements for ongoing support for US Forces in Jordan.

1.5.1 Phase In: To ensure a smooth transition the service provider must arrive at the King Abdullah II Special Operations Training Center (KASOTC) no later than 1 MAY 2016 and be able to take over all duties and responsibilities beginning 15 MAY 2016.

The purpose of this phase-in period is to:

1.5.1.1. Observe tasks accomplishment.

1.5.1.2. Become thoroughly familiar with work requirements and work procedures.

1.5.1.3. Complete personnel requirements (work force).

1.5.1.4. Obtain base passes, and security clearances, if required.

1.5.1.5. Complete training requirements and accomplish necessary training of service provider employees.

1.5.1.6. Complete the development of necessary work plans/procedures.

1.5.1.7. Complete the final development of the contractor’s quality control plan.

1.5.1.8. The Cultural Advisor will have access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access will not interfere with the production efforts of current government or service provider personnel. To preclude such interference, arrangements for access to Government facilities will be made with the COR or KO.

1.6. General Information

1.6.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure performance of services in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The contractor shall submit QCP within 5 days after contract award or with the contractor’s proposal if it is an evaluation factor. The contractor will submit three copies of a comprehensive written QCP to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.1.1. The QCP shall include:

1.6.1.1.1. A description of the inspection system to cover all services in the PWS. Description shall include specifics inspection areas on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors. Additionally, control procedures for any government-provided keys or lock combinations shall be included in the QCP.

1.6.1.1.2. A description of the methods used for identifying and preventing defects in the quality of service performed.

1.6.1.1.3. A description of the records kept to document inspections and corrective or preventive actions taken.

1.6.1.2. The contractor will keep records of inspections and make them available to the COR or KO throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.1.3. The contractor will complete a continuity binder by the end of the contract and submit it to the COR and KO at the end of each period of performance for an annual review. Performance Threshold: In accordance with 5.1.2e.

1.6.2. Hours of Operation: The contractor’s personnel shall be available to perform the services required under this contract up to 12 hours a day, six days a week. Normal hours of operation are 8-12 hours per day to coincide with local hours of operation. The contract requires an average 40-50 hours per week and at times, a six-day workweek. The amount of hours and duty days will vary based on the mission. The COR will notify the contractor as far in advance as possible for events requiring either extra days or hours beyond a standard 40hr/5day workweek.

1.6.2.1. Holidays: Duty permitting, work performance may not be required during U.S. Federal holidays, or during holidays of the host country. HNCC will generally follow the holiday schedule as published by the U.S. Embassy, Amman. The Contracting Officer will establish determination of required work for these periods.

In 2016 the U.S. Embassy was/is closed: 1 Jan. (New Year's Day), 17 Jan. (Martin Luther King Day), 14 Feb. (Washington's Birthday), 24 Apr. (Palm Sunday), 1-2 May. (Easter & Jordan Labor Day), 25 May (Jordan Independence Day), 29 May (Memorial Day), 4 Jul. (US Independence Day), 6-7 Jul. (Eid Al-Fitr), 4 Sep. (Labor Day), 12-13 Sep. (Eid Al-Adha), 2 Oct. (Islamic New Year), 9 Oct. (Columbus Day), 10 Nov. (Veterans Day), 24 Nov. (Thanksgiving Day), 12 Dec (Prophet Mohammad Birthday), 25 Dec. (Christmas Day).

1.6.2.2. Vacation: Vacation time will be coordinated with the COR and KO and approved by the contractor prior to departure.

1.6.3. Emergency Or Special Event Services: The contractor may frequently be required to work beyond the established normal duty hours, or respond on short-notice beyond normal duty hours in emergency or exigent situations. At these times, the contractor will respond immediately but not longer than 20 minutes to any on-installation location. Off-site responses may take slightly longer. The KO is the approval authority to change required response times. Estimated non-normal duty/emergency duty hours should not exceed 32 hours per month.

1.6.3.1. Contract employee vacancy, not to include two-week vacation within any six month period, shall not exceed 28 calendar days over the current contract year (i.e. 01 MAY 2016 – 30 APRIL 2017). A monetary amount based on a 30 day pay period will be deducted from the contractor's invoice for each day an employee vacancy exists beyond 14 calendar days in any six month period.

1.6.4. Security Requirements

1.6.4.1 U.S. Hires, Para 5.1.2 through 5.1.6: The contractor will hire only those personnel who are U.S. citizens and suitable for a position which may require them to obtain clearance for sensitive and classified information. The security requirements are in accordance with the attached DD254. Contract Cultural Advisor applicants shall possess, at a minimum, a current SECRET security clearance, at the contractor’s expense. There is no consideration for an applicant if he/she has any of the following:

(a) Pending criminal/civil charges (including divorce/child custody proceedings).

1.6.4.2. Jordan Hires: The contractor will hire only those personnel who successfully complete Leahy vetting and suitable for a position, which may require them to obtain clearance for sensitive and classified FVEY, JOR information. The security requirements are in accordance with the attached DD254. Contract Cultural Advisor applicants shall possess, a current SECRET, FVEY, JOR security clearance, at the contractor’s expense. There is no consideration for an applicant if he/she has any of the following:

(a) Pending criminal/civil charges (including divorce/child custody proceedings).

1.6.5. Place of Performance: Work originates from the CJOC-J headquarters (as of May 1, 2016; on KASOTC) and operating in an around Amman Jordan to include Jordan’s General Headquarters, Jordan Points of Entry, Government of Jordan (GoJ) ministries, Aqaba Jordan to include the port, the Jordan Naval Headquarters, and Immigration and customs offices across Jordan.

1.6.6. Key control: The contractor shall establish and implement methods of making sure all keys issued to (or security combinations provided to) the contractor by the government are not lost or misplaced (or compromised) and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

1.6.6.1. The contractor shall immediately report to the COR or KO any occurrences of lost or duplicated keys or compromised combinations.

1.6.7. Lock combinations: The contractor shall control access to all government provided lock combinations to preclude unauthorized entry.

1.6.8. Contractor Employees: The contractor shall not employ a person for work on this contract if such employee is identified to the contractor by the Contracting Officer (KO) or other official source as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The contractor shall take into consideration cultural differences and Host Nation sensitivities to certain nationalities when assigning personnel to sites/countries.

1.6.8.1. Contractor personnel shall present a professional appearance commensurate with standards delineated for government civilian employees acting in similar capacities.

1.6.8.2. Contract personnel shall comply with all rules, regulations, and restrictions set forth by the Command and its authorized designated representatives, and higher authority. This includes but is not limited to full compliance with all provisions of current and future CENTCOM, ARCENT and AFCENT General Orders, amendments and site-specific regulations to include off-base travel, and Command Coalition Community Standards. Restrictions imposed on personnel shall not exceed those imposed upon U.S. military personnel assigned to the particular site.

1.6.8.3 Combating Trafficking in Persons (CTIP). See US Department of State website, http://www.state.gov/j/tip/rls/tiprpt/2012/192363.htm for Tier location requirements. The COR shall ensure that contractors comply with FAR 52.222-50 at CTIP Tier 1 locations. For Tier 2, Tier 2 Watch List (WL), and Tier 3 locations, CORs shall ensure that contractors comply with Tier 1 requirements in addition to performing spot checks, reviews, and assessments of contractor and subcontractor employees to identify indicators of CTIP. In the event indicators are identified, the COR shall notify the KO immediately.

1.6.8.3.1 The COR shall use the 410th CSB checklist when conducting CTIP surveillance. The COR will complete CTIP surveillance reporting biannually and submitted to the KO NLT the last working day of the months of June and November.

1.6.8.3.2 Performance Threshold: 100% Compliance.

1.6.9. Contracting Officer Representative (COR): The contracting will identify COR in a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in execution dates. The COR will not change any of the terms and conditions of the resulting order. The COR will perform the following functions:

(a) Assure that the Contractor performs the technical requirements of the contract

(b) Perform inspections necessary in connection with contract performance

(c) Maintain written and oral communications with the Contractor concerning technical aspects of the contract

(d) Issue written interpretations of technical requirements: Including Government drawings, designs, specifications

(e) Monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies

(f) Coordinate availability of government furnished property

(g) Provide site entry of Contractor personnel

1.6.10. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contract personnel must mark all produced documents/reports as contractor products or appropriately disclose contractor participation. Additionally, contractors will comply with CJOC-J badging policy.

1.6.11. Special Qualifications:

1.6.11.1. The contractor shall ensure that employees have the following current and valid professional certifications before starting work under this contract and ensure that any other certifications/licenses are obtained (and maintained current) as required by Host Nation laws:

(a) A valid US/JO/international driver's license (as appropriate).

(b) A valid US/JO passport (as appropriate).

(c) Appropriate Jordan residence visas for service in Jordan greater than one year.

(d) Capability to obtain valid driver’s license for adjacent countries (as needed).

1.6.12 Command Structure: For the purposes of this contract, the Command represents the HNCC’s higher command and control headquarters in support of the US Title-10 forces within Jordan. It may also represent the US Embassy in certain contingencies. Under this contract, the Cultural Advisors will work in the HNCC-J regardless of any higher headquarters changes.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTINUITY BOOK. A reference document produced by an individual to share relevant information concerning a duty or position on which he/she has knowledge. It is a product, approved by the direct supervisor, with details of an individual’s function, contacts, workload, processes and procedures to allow an individual assigned to take over that duty or position, a successful relief.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES: The Government shall provide the facilities, equipment, materials, and services listed here. If facilities, equipment, materials or services are not listed as Government- Furnished or Government- Shared; the facilities, equipment, materials or services shall be contractor furnished.

3.1. Government-Furnished Equipment: The U.S. Government will furnish all routine administrative equipment and supplies (e.g. desks, tables, and chairs, file cabinets, pencils, and paper). Special requirements will be brought to the attention of the KO or COR and will be made available to the contractor only when and if feasible. The government will furnish required computers and other office automation equipment to the contractor to accomplish assigned duties, based upon availability. The Government will determine what equipment is necessary (and available) to allow the contractor to accomplish assigned duties.

3.1.1. The U.S. Government will furnish all communications equipment and capabilities to include classified and unclassified telephone service, and facsimile machine (if available) to accomplish assigned duties. This equipment and service shall be for official use only and for official calls to the COR or KO. Personal calls are at the expense of the caller on a separate, personally owned system. The command will provide cell phones and other specialized communication equipment for contractor use for official use only.

3.1.2. The U.S. Government will furnish identification cards authorizing Base Exchange privileges (if available and authorized to be used by contract employees) for Cultural Advisors in CENTCOM. The identification card will only be used for official purposes and will be properly safeguarded at all times. The identification card remains the property of the U.S. Government and contractors shall relinquish upon demand by proper authority and immediately upon termination of service. Immediately report the loss of the identification card to the COR. In the event the COR is not available, report the loss to the Contracting Officer or Security Forces.

3.1.3. Equipment Inventory: The contractor and the US Government shall accomplish an inventory of Government-Furnished Equipment prior to the start of the contract, before the start of any option periods, and not later than five (5) calendar days before completion of the contract period (including any option periods). The contractor will complete a joint turnover inventory when replacing personnel. The personnel and COR shall conduct a joint inventory of all Government-Furnished Equipment. The personnel shall sign a receipt for all equipment provided by the Government. The COR will report all items of equipment missing or not in working order to the contracting officer in writing. The personnel and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of a disagreement between the personnel and the COR on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled, "Disputes." If there is no dispute filed, the working order and condition of equipment is under the responsibility of the contractor.

3.1.4. Obtaining Replacement of Government-Furnished Equipment: The contractor shall submit requests for replacement of government-furnished equipment to the COR for processing. Such requests shall specify the reason for the replacement request.

3.1.5. Government-Furnished Vehicles: HNCC will support mission related transportation requirements for Cultural Advisors traveling with military members. The contractor will provide Cultural Advisor driven vehicles as appropriate.

3.1.5.1. Fuel is available on site for government provided vehicle on mission related travel.

3.1.5.2. The contractor shall be responsible for all vehicle damages and traffic violations incurred at the fault of the Cultural Advisor.

3.2. Government-Provided Services To Us Hires:

3.2.1. In accordance with local policies, US Government will provide billeting to Cultural Advisors in conditions equal to 12-month TCS military personnel. Cultural Advisors may billet within Amman as directed by the contractor, at the contractor’s expense, where costs are less than the Government rate.

3.2.2. The U.S. Government will furnish meals (through the local Dining Facility) and water. Per Diem is authorized as mission dictates for missed meals provided by the Government. The Contractor may authorize full per diem for Cultural Advisors at the contractor’s expense, where costs are less than the Government rate.

3.2.3. The U.S. Government will fund all mission related travel within CENTCOM as required. All unofficial travel (not directed by the Government e.g., vacation travel and travel accomplished during non-duty time will be conducted at the expense of the contractor or the contract employee. Travel within CENTCOM will occur via military air, when available. The Command’s support staff will prepare and authorize travel orders. If military air is not available, the Government may provide travel via commercial air as mission dictates. All unofficial travel for the on-site contract manager and travel via commercial air is at the expense of the contractor.

3.2.4 Government support may be authorized with coordination of the combatant commander such as, but not limited to, training, physical security, force protection, emergency medical care, quarters, postal service, phone service, emergency notification, and religious service.

3.2.5. Property Control: The contractor shall be responsible for proper utilization and safeguarding of all government property provided for contractor use. At the end of each work period, all government facilities, equipment and materials shall be secured. Contractor employees must immediately report damage to government facilities and equipment upon discovery of such damage. Equipment found to be defective will also be reported in a timely manner, to allow for repair or replacement. Address reports to the Contracting Officer Representative (COR).

3.2.6. Conservation Of Government Utilities: The contractor shall make sure employees practice utilities conservation. The contractor shall be responsible for operating under conditions that prevent the waste of utilities to include:

(a) Use lights only in areas for actual performance of work.

(b) Personnel shall not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems of common areas.

(c) Turned off water faucets or valves when not in use.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED PROPERTY AND SERVICES: Except for those items or services specifically stated in paragraphs 3 through 3.2.6 as government furnished, the contractor shall furnish everything needed to perform in accordance with this PWS. Consequently, the below-listed items are not all-inclusive of the contractor-furnished items and services required to perform the PWS.

4.1. In accordance with DODI 3020.41, Operational Contract Support (OCS) (dated 20 December 2011), Enclosure 3, unless otherwise stated in the contract, all pre-, during-, and post-deployment medical evaluations and treatment are the responsibility of the contractor, to include a fitness physical for each candidate Cultural Advisor. Personnel will have an exit physical, similar to the deployment physical, administered and recorded upon return from CENTCOM.

4.2. In the event a contracted Cultural Advisor is unable to perform his or her duties due to illness or other reasons, the contractor is responsible for providing the name and all other applicable information (i.e., résumé, immunization document, proof of security clearance) of a suitable replacement within 48 hours to the COR and KO. The vacant position shall not exceed 14 calendar days over the current contract year (i.e. 01 MAY 2016 – 30 APRIL 2017). A vacancy replacement is a requirement by the 14th calendar day. If the vacancy exists beyond 14 calendar days, liquidated damages (LD) will begin on the 15th day and will continue until fill of the vacancy. Vacation does not create a vacant position. If a vacancy occurs at the termination of a scheduled vacation, the contractor will provide a replacement within five days of the scheduled vacation end date; LD begins on the 6th day or the 15th day from employee termination, whichever comes first.

4.3. The contractor shall furnish all transportation from Continental United States (CONUS) to the CONUS Replacement Center (CRC) at Fort Bliss TX and return from CRC back to the CONUS origin for US hires not already in the Levant. Upon return to the CONUS, the contractor or contract employee will furnish transportation from the contractor's out-processing location.

4.4. The contractor shall furnish all necessary immunizations (in Standard English) for personnel, in accordance with CRC procedures not earlier than 30 days prior to their scheduled departure for CENTCOM, and as necessary for those contractor personnel who remain in theater for extended periods (e.g., option years). The contractor will reimburse for any immunizations provided by the military site medical facilities. Immunizations required are equal to those required for active duty personnel.

4.6. The contractor will process security clearances for all contract personnel and ensure a minimum of a DOD approved, "SECRET" security clearance before dispatching personnel to perform Cultural Advisor duties under this contract.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS: The personnel’s primary function is to furnish administrative, interpreter services, Jordan Immigration and Customs expertise in a contingency contracting environment, in-and-around the following locations:

(a) Amman Jordan to include Jordan’s General Headquarters

(b) Jordan Points of Entry

(c) Government of Jordan (GoJ) ministries

(d) Aqaba Jordan to include the port

(e) Jordan Naval Headquarters

(f) Immigration and customs offices across Jordan

These duties include, but are not limited to, advising HNCC leadership on cultural impacts of actions to relationships and effects on US efforts; acting as a liaison on behalf of the HNCC leadership or authorized designated representative; interacting and coordinating with Host Nation (Jordan) personnel to include matters of immigrations, cargo customs clearance, deployed United States (US) military personnel, security, and security of assets/resources. Other related duties may be assigned by the Commanders or authorized designated representative, at the site under the general scope of this contract. Cultural Advisor personnel will accurately translate oral communications and produce English/Arabic language documents as required.

5.1. The contractor shall plan to support HNCC requirements to interface with U.S. and Jordan agencies in Jordan up to 12 hour-a-day, six-day-a-week, and respond to short-notice taskings and other contingency situations, typically 40-50 hours per week. These required services are further defined in this Performance Work Statement (PWS). The contractor shall perform to the standards outlined in this PWS.

5.1.1. In addition, each Cultural Advisor shall:

(a) Be familiar with the local culture/customs and be able to advise HNCC leadership on the impacts and effects of US actions on intended end states within the Jordan cultural norms. Familiar means having lived in the Jordan community for more than one year, on the economy; speaks the local Arabic dialect; has knowledge of Jordan history and political structure; and can demonstrate the differences between Jordan culture and the greater Arab culture.

(b) Maintain Host Nation relationships for ongoing HNCC operations and assist in military personnel rotational transitions while dealing unobtrusively with the local populace and GoJ agencies. This includes making introductions to all key Jordan leaders as part of HNCC personnel relief/rotational replacement when there is no overlap in deployment/re-deployment time lines. Cultural Advisors must collectively know and be able to coordinate access with the leaders in Jordan’s International Affairs / Defense Attaché Office, the Ministry of Interior, the Directorate of Customs, the Directorate of Immigrations, the Directorate of Transportation, the Directorate of Military Security, Jordan Army and Air Force Liaison Officers at the points of entry, the Department of Residencies and Borders, and their supporting staffs to facilitate HNCC operations. As HNCC duties evolve, additional relationships will develop and require continued development as military members change. Thus, the list above will also grow over time and the contact information maintained per 5.1.2e below. Performance Threshold: 100% Compliance and contacts documented in accordance with 5.1.2e.

(c) Training HNCC personnel on successful HNCC processes and advising on formerly successful and unsuccessful processes; maintaining HNCC operational continuity. Successful transitions are a key to long-term operations in Jordan. Cultural Advisors will assist in relief-in-place operations up to twice yearly with success defined by the inbound Commander’s post-relief assessment or After Action Review. Performance Threshold: 95% of HNCC services are uninterrupted through relief-in-place operations, due to training, as assessed by the inbound Commander’s post-relief assessment.

(d) Conduct work assignments and adhere to standards of conduct as prescribed by US Joint Armed Force Instructions, this contract, and the laws of the Host Nation. Performance Threshold: Zero legal actions under Jordan law resulting in jail time; Zero incidence where contractor employees are named as “at fault” in a commander’s inquiry.

(e) US hire personnel may be required to live and work in the harsh, desert environment, in temporary facilities (i.e. tents). Living standards will remain at the same level or better than HNCC assigned US Officers.

(f) Function efficiently and effectively during extended periods of high pressure and stress during any emergency or crisis.

(g) Assist in basic office administration (answering phones/doors, etc.) and other related duties as assigned within the general scope of this contract.

(h) Provide assistance in navigation to GoJ ministries, directorates and offices and to vendors from all major cities in Jordan.

(i) Coordinate with Host Nation personnel at local Customs, Immigration, Department of Motor Vehicles, Police and General Headquarters (GHQ) offices.

(j) Coordinate delivery/acceptance of U.S. equipment/supplies to the U.S. complex with the Contracting Office and/or the Logistics Readiness Squadron. This includes making arrangements with Host Nation security and providing linguistic support during material inspections.

(k) Conduct him/herself properly and an ambassador of US interests. Performance Threshold: Zero embarrassment to United States Government because of contracted employee’s actions or in-actions.

5.1.2. In addition to meeting the requirements set forth in 5.1.1., one Cultural Advisor must be available full time to support the HNCC Director or authorized designated representative. This Cultural Advisor will also act as the site lead for all other Cultural Advisors. This Cultural Advisor will:

(a) Act as a liaison of HNCC leadership, interacting and coordinating with Host Nation personnel to include those in 5.1.1b. Performance Threshold: Liaise with GoJ for HNCC.

(b) Perform the role of site supervisor for all other Cultural Advisors under this contract.

5.1.3. In addition to meeting the requirements set forth in 5.1.1., one Cultural Advisor must be available to support the Contracting Office or authorized designated representative. This Cultural Advisor will:

(a) Act as a liaison to Title-10 contracting leadership in Jordan, interacting and coordinating with Host Nation personnel to include security and ministry personnel; deployed US military personnel; and base defense contractors.

5.1.4. In addition to meeting the requirements set forth in 5.1.1, one Cultural Advisor will support the Engineer cell or authorized designated representative. This Cultural Advisor will:

(a) This is a contingency task to support Title-10 engineering efforts in Jordan, which could have negative cultural impacts on the force and/or the civil population.

(b) Act as a liaison on behalf of Civil Engineering leadership, advising on possible impacts of engineer projects on Jordan populous and possible sourcing of projects with Jordanian solutions.

(c) The advisor must understand and explain the Civil Engineering leadership’s goals and expectations to Jordan leadership in Arabic and accurately translate Jordan concerns to the CE leaders.

5.1.5. At least one Cultural Advisor will manage Host Nation sponsorship procedures and facilitate the sponsorship process, as determined necessary by the HNCC Director. Facilitating the sponsorship process requires translating documents and working closely with Host Nation personnel and the US Embassy, General Support Management Office. The Cultural Advisor will not sponsor foreign visitors or other personnel from a different country other than the US in support of the Command.

(a) As of the date of this PWS, there are no personnel sponsored in Jordan under this stipulation. This is a contingency requirement for expansion of the Command’s responsibilities and footprint in Jordan. Performance Threshold: 95% of services satisfactorily completed within required time, once the Command establishes these functions.

(b) This Cultural Advisor will facilitate sponsorship process for military and contractor personnel in accordance with US Embassy-Amman policy #14 (February 2015), until superseded by a US military policy encompassing LOGCAP sponsorship support.

(c) The Cultural Advisor will keep a file of all documentation and will track the location of all sponsored personnel to avoid fines from the Host Nation. The Cultural Advisor will provide all supporting documents as required (as the relevant contracts allow) so DoD personnel can continue to support the military mission.

(d) The Cultural Advisor would assume the role of the Amman HRO per policy 14:

(i) Prepare documents (with information provided by the sponsor) required by the GoJ for the domestic worker’s residency card. HR will submit said documents to the Ministry of Foreign Affairs (MFA) and Ministry of Interior (MOI) to obtain the approval for fee exemption. The GoJ may take up to two months to process each new case and the residency status is granted for a maximum of one year, dependent upon the length of the sponsor’s residency. If the sponsor’s residency is valid for less than one year, the domestic’s residency will be the same since it is tied to the sponsor’s residency validation.

(ii) Send a courtesy reminder to the sponsoring employee two months before expiration of the residency card so the sponsor can submit the paperwork for HRO to request renewal. The renewal process generally takes about six weeks. Note: although HR sends courtesy notices, it is ultimately the sponsor’s responsibility to monitor expiration dates and renew residency in a timely manner.

(iii) Provide a health insurance point of contact, if requested.

(iv) Submit documentation to the MFA and MOI to cancel the sponsorship agreement from the employee’s name when the contract is ended or when the sponsor departs post.

5.1.6. Training: Cultural Advisors will provide a Jordan focused Cultural Awareness class to newly deployed personnel, weekly to educate new members on Jordan’s culture and customs. The class is not to exceed one hour per week, 52 classes per year. Performance Threshold: 96% (50 of 52) of classes completed satisfactorily, per year; Initial class content submitted one month after contract award and periodic changes submitted two weeks prior to implementation for approval; all surveys submitted by class attendees, provided to the COR.

5.1.6.1 Cultural Advisors will develop and gain approval for the content of the Cultural Awareness classes. The Command is the approval authority for class content, to meet the needs of attending Service Members.

(a) Classes include classroom presentation, with audio visual aids, as well as leading/facilitating discussion at Jordan historical sites on Jordan culture. Historical site visits will occur no more than four times a year. The Cultural Advisors will coordinate with Jordan tourist sites to facilitate cultural / historical site visits as needed.

(b) Initial content for the first class is due to the Command for approval one month after award of this contract.

(c) Periodic changes to content will occur to ensure the classes remain current, relevant and meeting the needs of the Command. Either the Command or the Cultural Advisors may initiate these revisions, due to changing needs.

(d) Contractor will provide Cultural Awareness class attendees a survey designed to assess class relevance, Advisor’s knowledge/professionalism, and recommendations for revision. Provide all surveys submitted by class attendees to the COR within 48hr of class completion.

5.1.6.2. Cultural Advisors will provide at a minimum the following training, throughout the period of performance, for the HNCC members, new hire Cultural Advisors and the Command’s staff as needed:

(a) Current Arabic and Jordanian Cultural Awareness.

(b) Role of the HNCC in CENTCOM with focus on Jordan coordination.

(c) Role of the HNCC Director, and HNCC members.

(d) HNCC’s processes, procedures, tactics, and techniques to work with Jordan and various U.S. commands in accomplishment of HNCC’s mission to support the force.

5.2 Performance of Services during Crisis. Services to be performed under the contract are essential for performance during crisis and according to Department of Defense Instruction (DODI) 1100.22 Policy and Procedures for Determining Workforce Mix and Air Force implementation thereof, it is determined that the contractor will be required to perform during crisis situations up to 24 hours a day, including off-duty and holiday periods. The contractor may be notified in person or telephonically that such duty hours are in effect and be required to respond for such duty within 60 minutes of the notification. Any period under this clause greater than 7 days of crisis situations is subject to a “change of conditions”. The contractor may exercise an option for hazardous duty if these conditions arise. The command will periodically test response times of the headquarters and its subordinates during crisis rehearsal events. These rehearsals will serve as periodic surveillance and compliance short of an actual crisis.

5.2.1 Performance Threshold: Contract employees respond appropriately to crisis response drills and report within required time limit in every crisis event rehearsal and in actual crisis event as directed by the Command.

5.3 Contractor Manpower Reporting (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for CENTCOM via a secure data collection site. The contractor will completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on the “Department of the Army CMRA” link or the icon of the DoD organization that is receiving or benefitting from the contract services.

5.3.1 Reporting inputs are for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. The site is available for inputs any time during the FY, however, the suspense for all data is no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking on the “Send an email” link, located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

5.3.2 Performance Threshold: 100% Compliance.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (Current Editions)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1. DD254, Department Of Defense Contract Security Classification Specification

6.1.2. DODI 3020.41, Operational Contract Support (OCS) (dated 20 December 2011), Enclosure 3

6.1.3. DODI 1100.22 Policy and Procedures for Determining Workforce Mix and Air Force implementation thereof

6.1.4. Contractor Manpower Reporting web site http://www.ecmra.mil/

6.1.5 Combating Trafficking in Persons FAR 52.222-50 c

6.1.6 American Embassy, Amman, Management Policy #14 (February 2015): Sponsorship and Employment of Domestic Workers

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3. Attachment 3/Technical Exhibit 3 – Estimated Workload Data not included because this is a new function in Jordan under the HNCC.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

PRS-1 Combating Trafficking in Persons FAR 52.222-50 c

PWS 1.6.8.3

The Contractor shall Notify its employees of

(a) The United States Government's zero tolerance policy described in paragraph

(b) This clause, including the actions taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment

PRS-2 Contracting Manpower Reporting PWS 5.3 and CLIN 2