P09 - QASP - Trash Removal.docx

Quality Assurance Surveillance Plan (QASP)

1. Objective.

The purpose of this plan is to provide a quality assurance surveillance plan for the service of trash removal at the Lexington VA Medical Center, Cooper Drive and Leestown Road divisions, located in Lexington Kentucky.

This plan provides a basis for the Contracting Officer’s Representative (COR) to evaluate the quality of the Contractor’s performance. The oversight provided for in the contract and in this plan will help ensure that service levels reach and maintain the required levels throughout the contract term. Furthermore, this plan provides the COR with a protective way to avoid unacceptable or deficient performance and provides verifiable input for the required annual past performance evaluations.

2. Performance Standards A. Quality Level. By monitoring the contractor, the COTR will determine whether the performance levels set forth in the contract have been attained. Quality standards for all tasks are specified in the performance Work Statement.

B. Frequency. During performance of this contract, the COTR will take periodic measurements (i.e., conduct surveillance), as specified, and will analyze whether the negotiated frequency of measurement is appropriate for the work being performed. Adjustments may only be made by a modification of the contract.

C. Management Responsiveness. The COR will determine whether the contractor has managed the contract efficiently and effectively, with successful and timely response to contract requirements as set forth in the Performance Work Statement. The COR will confirm whether the contract has satisfactorily met all the requirements when applicable.

3. Evaluation Methods. The COTR will conduct performance evaluations based on Section 2 above and the required performance levels set forth in the contract. The following techniques will be used to perform surveillance:

A. Random Inspections of Containers and Container Areas. The COR will perform random checks of the waste removal containers and surrounding areas at least once per week. Inspections will be based on the criteria listed in the Performance Work Statement. Data will be collected. Issues that are targeted will be closely monitored and tracked until resolved. Any issues will be discussed with the contractor and the contracting officer as soon as practicable. The COR shall document the results of these meetings, along with the COR’s other findings.