P09_PWS Rev-3.docx

Performance Work Statement Department of Veterans Affairs (VA) Surgical Instrument Maintenance and Repair

A. Purpose The purpose of this contract is to establish a Surgical Instrument Maintenance and Repair contract for On- and Off-Site Repairs for the VA West Haven and Newington facilities. A contract shall be awarded for a base year (12 months) with four (4) potential annual option years to be exercised at the discretion of the Contracting Officer.

Location of facilities:

VA Connecticut Healthcare System, West Haven 950 Campbell Ave West Haven CT 06511

VA Connecticut Healthcare System, Newington VAMC 555 Willard Ave Newington CT 06111

Scope of Work

The contractor shall provide Full-Service Repairs Agreement for Instrument Repair Service. (Inclusive of On-site & Off-site).

The contractor shall provide the following services:

On-Location Instrument Repair Service (approximate number of items 50,000):

Provide on location surgical instrument service visits based on a schedule determined by the COR.

On location service is inclusive of but not limited to: Inspection, Preventative Maintenance, Repair, Laparoscopic Shaft Reinsulating, Adjustments, Sharpening, Realignment, Deburring, Demagnetizing, Stain Removal, Restoration of finish, Ultrasonic cleaning, Glass Bead Blasting, Lubrication, Polishing, Replacement of standard factory parts, Repair Bins, Detailed reporting and Tray Service reports, Ability to provide Microscopic Photos of non-repairable items.

· Vendor shall provide Educational training with VA staff achieving CEU credit hours. Training class shall be held ether in person at the VA facility or virtually. Classes shall be offered at a minimum of 1 time per quarter totaling 4 classes per year on dates and times prearranged and agreeable to the vendor and COR.

· Vendor shall send out damaged instruments that cannot be repaired onsite to third party for repair without additional cost to Government.

· The vendor shall have a tracking system for all repairs made

The On-Site surgical instrument service visits shall take place at the following two Medical Centers:

1. VA Connecticut Healthcare System, West Haven located at 950 Campbell Avenue, West Haven, CT 06511

a. Two (2) On-Location visits per month

b. Inclusive of off-location repairs

2. VA Connecticut Healthcare System, Newington located at 555 Willard Avenue, Newington, CT 06111

a. One (1) On-Location visits per month

b. Inclusive of off-location repairs

3. All work on station shall be completed between the hours of 8:00 am EST to 3:00 pm EST. Any deviation from this time frame shall be coordinated between the contractor and the COR and be at no additional cost to the Government.

4. Emergency Services: The contractor shall allow for emergency repair services and respond to emergency calls within 24-Hours of notification.

Off-Location Instrument Repair Service:

· Provide off location surgical instrument services at contractor’s location. Off location services inclusive of but not limited to: Laparoscopic handle re-insulation, laparoscopic drive shaft replacement, repotting of bi-polar forceps diamond dust application, gold platting, and microscopic/ophthalmic instrument service.

· Quarterly Reviews. All parties agree to Quarterly Business Reviews. Discussions will address quantity and quality of repairs, turn times, service histories, actual repair costs, procedure counts, and suggestions to proactively reduce repair and service costs.

· Before/After Onsite Picture Reporting. Utilize picture reporting to track trends and to provide necessary education; to reduce damage and cost.

· Transparency. Root Cause Analysis Reporting that the contractor shall delivers to our customers. The Root Cause Analysis Report provides a detailed visual diagnostic and a clear explanation of how and why your equipment is out for repair.

· Reporting. Updated Tray Service Reports will be sent electronically daily to site contacts. This information will contain the name of the trays serviced, the date, the number of instruments serviced and all detailed repairs complete. This report will be comprehensive, including all instrument that were repaired and inspected.