P09 PWS - Omnicell Equipment Maintenance.pdf

B.3 PERFORMANCE WORK STSTEMENT

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, labor, tools, materials, parts, equipment, and transportation to perform maintenance, Onsite, telephonic, and Emergency repair on Government-owned Omni Cell automated supply dispensing equipment (See technical Exhibit 1) for the Pacific Islands Health Care System

(PIHCS) located at VA’s facilities located on the islands of Oahu, Maui, Kauai & Big Island.

The Contractor shall perform all services in accordance with manufacturer maintenance recommendations, Federal, State, and local procedures, for Omnicell Support Services.

1.1. Contracting Officer’s Representative (COR).

Name: Michelle Nahale

Section: Supervisory Inventory Management Specialist

Address: 459 Patterson Road, Honolulu HI 96819-1522

Phone Number: 808-433-7821

Fax Number: N/A

E-Mail Address: Michelle.Nahale@va.gov

2. CONTRACTOR PROVIDED SERVICE: Repair service shall be available on a twenty-four (24) hour per day, seven (7) days per week basis. Twenty-four (24) hour telephone assistance from the Contractor shall be available to receive service calls and, if necessary, perform over the telephone maintenance repairs, and to dispatch onsite service personnel within the required response time.

3. ONSITE REPAIRS SUPPORT:

3.1. The Contracting Officer’s Representative (COR) or Authorized Individual (AI) will telephonically notify the contractor for onsite repairs. The Contractor shall respond to on-site repairs within twenty-four (24) hours during normal duty hours after notification.

The Contractor shall complete repairs within twenty-four (24) hours of the determination of the needed repair. If repair cannot be accomplished within two (2) hours after arrival on-site, the contractor shall notify COR or AI telephonically of the delay and estimated time to complete the repair.

3.2. The Contractor shall submit a written repair report to the COR within ten (10) working days after a repair is completed. The repair report shall include the date and time of the on-site repairs, the location of the equipment, the repairs performed, and the name of the technician performing the repair.

4. EMERGENCY REPAIRS:

4.1. The COR will telephonically notify the Contractor for emergency repairs. The

Contractor shall respond to emergency repairs within six (6) hours after notification. If repair cannot be accomplished within two (2) hours after arrival on-site, the Contractor shall notify the COR of the delay and estimated time to complete the repair.

4.2. The Contractor shall submit a written repair report within ten working days after the repairs are completed. The Repair report shall include the date and time of the service mailto:Michelle.Nahale@va.gov call, the location of the equipment, the repairs performed, and the name of the technician performing the repair.

5. PREVENTIVE MAINTENANCE:

5.1. The Biomedical Engineering Department will be responsible for performing preventive maintenance on the equipment. Annual preventive maintenance and semi-annual preventive maintenance are recommended. The Contractor shall provide spare parts required to support preventive maintenance initiatives and any software upgrades at no charge to the Veterans Administration.

6. PARTS:

6.1. The Contractor shall use new parts during maintenance and repair. All parts shall be warranted for ninety (90) days or longer. Government will not reimburse the Contractor for parts used for repairs or maintenance. If any reimbursement for parts by the

Government as determined by the Contracting Officer is to be paid it will be based on the actual cost to the Contractor. The Contractor shall provide purchase receipts for all parts used with the repair report. The Contractor shall not dispose of unserviceable parts and materials into Government dumpsters.

7. BUSSINESS RELATIONS:

7.1. The Contractor shall partner with the Government to resolve all issues and conflicts in a timely and expeditious manner.

8. SERVICE PERFORMANCE SUMMARY:

8.1. The service provider service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective SOW Para Performance Threshold

Provided Services 2 Availability 95% of the time.

Onsite Repairs 3, 3.1, 3.2 Respond to and complete repairs as specified 95% of the time.

Perform Emergency

Repairs

4, 4.1, 4.2 Respond to and complete repairs as specified

100% of the time.

Business Relations

7, 8 Business and management problems are resolved timely and efficiently. No more than three (3) verified Customer complaints per year

9. GOVERNMENT PROVIDED PROPERTY/SERVICES:

9.1. Property. The Government will provide temporary common use items to include but not limited to office space, general-purpose furniture, copiers, and automatic data processing equipment. The Contractor shall only utilize common use items for official Government business under the terms and conditions of this contract. The Stewardship and maintenance of common use items will remain with the Government.

10. SERVICES:

10.1. Utilities. The Government will provide and maintain utilities to include electricity, heating, plumbing, sewer, and water. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of Government furnished utilities.

10.2. Communications Services. The Government will provide existing telephone lines

(local/long distance calls), Internet/Web service, and fax services to conduct official business in the performance of this contract. Telephone service will be subject to the standard monitoring requirements of the Government telephone network. The Contractor will be responsible for any unauthorized long-distance telephone calls.

11. SPECIAL PROVISIONS:

11.1. Quality Control. The Contractor shall maintain a quality control program to ensure services are performed in accordance with commonly accepted commercial practices.

11.2. Performance Assessment. The Government will evaluate the Contractor’s performance under this contract using the Performance Assessment Plan.

12. HOURS OF OPERATION:

12.1. Normal Duty Hours. The operation, maintenance, installation/relocation, and repair functions shall be performed during the normal duty hours of 07:00 AM to 2:30 PM hours: Monday through Friday, excluding Federal holidays.

12.2. After Normal Duty Hours. The Emergency repairs shall be performed after normal duty hours and as determined by the COR and the urgency of the repair.

13. CONTRACTOR EMPLOYEES:

13.1. Identification of Employees

13.1.1. The Contractor shall provide each employee with identification (ID) badge made of nonmetallic material, easily readable and including employee's name, service provider's name, functional area of assignment, and recent color photograph of the employee.

13.1.2. The Personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement. The Contractor shall identify themselves as contractors on all correspondence (includes email) and when answering the telephone.

14. TECHNICAL EXHIBIT 1:

Equipment Listing

(END OF PERFORMANCE WORK STATEMENT)