P09 - Final PWS - Clinical Portal of Medical Information.doc

STATEMENT OF WORK

Clinical Portal of Medical Information Product A.

General Information

1.0

Introduction:

The Department of Veterans Affairs (VA) Veterans Health Administration (VHA) requires an existing commercial off the shelf web based product (COTS) Subscription collection that will be made available throughout the Department of Veterans Affairs.

For the purpose of this solicitation, this product includes online full text journals, ebooks, databases and other knowledge-based information of the collection Subscription.

Performance Period: 9/30/22 to 6/29/23 plus four (4) twelve (12) month option periods.

1.1 Objectives The desired goals of the nationwide provision of a Commercial Off the Shelf (COTS) Subscription are as follows:

1.1.1 Providing access nationwide to standard knowledge-based clinical information resources.

1.1.2 Provide VA staff, regardless of their location, with access to a collection of high quality, current and relevant clinical, full text electronic journals, books, and videos to support clinical decision making at the point of care.

1.1.3 Initiating a nationwide, centralized purchase to capitalize on the economies of scale offered by vendors.

1.1.4 Negotiating one license/contract to decrease the current contracting and reviewing efforts that are required at the facility and/or VISN level and thereby avoid the costs and workload associated with multiple procurements.

2.0 Scope of Work:

2.1 Content

The web-based version of the Collection Subscription provides the following:

· Unlimited enterprise-wide access with no geographic or concurrent user limitations

· Access to online-only supplements and images

· Detailed usage reports

Online access to the following types of journals, ebooks and other resources in this file should include all 11 types in the submitted proposal Broad Content: 11 content types

1. MEDLINE

2. Journals

3. Books

4. Procedures Videos

5. Drug Monographs

6. Practice Guidelines

7. Patient Education

8. Videos

9. Images

10. Clinical Trials

11. The Clinics of North America

2.2 Usability

2.2.1 Searching and navigating within the system are logical and easy to use. Searching quickly retrieves material of high relevance. Users should be able to search by journal title, volume, issue, year, and page numbers in addition to text or keyword searches.

2.3.1 Currency

2.3.1 Content areas are updated on a continuous, incremental cycle rather than on a single anniversary date for the entire product.

2.3.2 Updates are marked and easily identified.

2.4 Access, content, support

2.4.1 Product is 508 compliant (http://www.section508.gov/)

2.4.2 If product is not 508 compliant, vendor must describe measures being taken to bring product into compliance and date, within 12 months of contract award, that product will be 508 compliant. OR

2.5 If product is not 508 compliant, then the vendor must describe why no work is being done to make it 508 compliant.

2.6 Access to be granted through IP address validation on an enterprise basis, eliminating the need for users to enter identification, username and/or password. LibLynx is preferred 2.7 An unlimited number of simultaneous users are to have immediate access from any computer throughout VA with internet access.

2.8 An unrestricted number of simultaneous users are to have immediate access from any computer within VA that has Internet access. It is required that all authorized remote users with VPN access have access to the product. A LibLynx username and/or password option must be offered for remote users if needed.

2.9 The vendor shall provide the ability to create and maintain durable URL’s to provide support for direct access to specific access to content within the product. The vendor shall maintain the durable URL’s for the life of the contract. If changes are required, the vendor shall notify the Government 15 Calendar days prior to the planned actions and shall provide the updated durable URL’s information so that the Government may take the appropriate actions.

2.10 The product must be compatible with Internet Explorer and with most standard web browsers, which have cookies enabled. To insure privacy, the product uses session cookies rather than persistent cookies.

2.11 The product is compatible with the Windows environment.

2.12 Full text articles and book chapters should be available in PDF format and downloadable without the need for username/password

2.13 Access to the titles should be up to date with no period of embargo to the full text.

2.14 The system shall provide the ability for authorized users to print information from any Government-approved platform (e.g. a Government-approved operating system).

Continuing Medical Education (CME) Support Requirements

3.1 The system shall support Continuing Medical Education (CME) at no additional cost to the Government or the individual authorized end-user.

3.2 The system shall allow authorized users access to Continuing Medical Education (CME) materials.

3.3 The system shall provide the ability to receive CME credit.

3.4 The system shall have the ability to track CME credit.

3.5 The system shall have the ability to report CME credit.

3.6 Access to the Individual CME recipient.

3.7 The system should provide access to User CME history.

3.8 CME transcripts will be owned by CME earner

3.9 All site content and support of the web site is the responsibility of the contractor. This includes tech support to VA users nationwide.

3.10 The system shall be accessible 24 hours per day, 7 days a week.

3.11 System downtime is minimal and VA project manager is notified when this occurs.

3.12 Articles are easily printed.

3.13 The system shall provide the ability to create personal accounts.

3.14.

The system shall provide the ability for the authorized user to search by the following search parameters regardless of file extension and/or media type:

3.15 The system shall provide the ability for the authorized user to search by Keyword.

3.16 The system shall provide the ability for the authorized user to search by Publication time frame.

3.17 The system shall provide the ability for the authorized user to search by Specialty area.

3.18 2.4.23 The system shall provide the ability for the authorized user to search by Content type.

4 The system shall provide the ability for the authorized user to search by Media format (Audio, Video, Etc.).

5 The system shall provide the ability for authorized user to search content by subject, author, clinical area, clinical area, or treatment area.

6 The system shall provide the ability for authorized users to save searches.

7 The system shall provide the ability to filter search results.

8 The system shall provide an auto suggest feature while searching.

9 The system shall provide the ability to sort results based on the search criteria including publication year.

10 Single point of contact for customer service issues, available by both phone and email, is assigned to VA.

11 Usage statistics are available to the system administrator on an enterprise level.

12 Availability of usage statistics at an IP level is highly desirable.

12.15.1 The product should be accessible via a variety of personal mobile devices including Apple and Android devices.

12.15.2 The vendor must offer training services on an as requested basis. A variety of training session modalities should be available (e.g., web-based, live, podcast, streaming video, etc.).

12.15.3 Articles can be emailed among VA colleagues.

12.15.4 The products shall have technical capability to include LibLynx authentication for remote users.