CRSAttachmentACourseDescription.docx

ATTACHMENT A: CRS Course Description Template (Technical Volume) Name of Submitting Company (even if your own name): _____________________________________

Part I - Instructions

· Submit all completed portions of this template including this page.

· Part IV may be a maximum of one page in length.

· Each module description under Part V must cover a half-day or longer segment and may be no longer then one page in length. Modules less than one-half day in length will not be accepted or reviewed.

· Any module listed under Part V shall be listed, using the same name, on the overview chart in Part IV.

Part II - Key Competencies:

Conflict Management, Interpersonal Skills, Oral Communication, Problem Solving, and Resilience

Part III - Course Description and Targeted Audience:

Overview: Tense, emotional and awkward situations can wreak havoc in the workplace, by escalating stress and undermining productivity. The Conflict Resolution skills program will help you resolve difficult or uncomfortable situations and turn disagreements into productive workplace discussions. Using the Crucial Conversations® program from training-product company Vital Smarts as a guide, this seminar will teach you best practices for engaging in open, respectful dialogues, even when stakes and emotions run high.

Audience: This seminar is designed for Federal leaders and employees who want to transform uncomfortable workplace conversations and conflicts into productive solutions.

How The Participants Will Benefit:

· Learn to identify and resolve various conflicts through case studies and practices geared toward real-life situations.

· Practice proven conflict resolution strategies that emphasize actionable decisions over emotional responses.

· Learn how to build and mend relationships after "lose-lose" or "win-lose" situations.

· Determine ways you can achieve mutually acceptable results for everyone involved.

· Develop strategies for approaching real conflict situations in your organization.

· Learn how to maintain your composure around difficult people and minimize their negative impact

Part IV: CRS Schedule At A Glance Total CRS Classroom Hours: ________

AM

PM

Part V: CRS Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Topics covered:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)

Part V: Single Module Detail

Course: CRS Module #: Module Name:

Module Total Hours: Faculty Role(s) in this Module:

Primary Competencies or Situations Addressed in this Module

Learning Outcomes for this Module

Description of Content and Instructional Methods/Approach:

Description of Planned Activities (experientials, small group discussion, etc.) to Support Learning Objectives:

Assigned Readings and other Learning or Assessment Tools used in this module: (If technology, such as laptops, are planned for use describe their value vs cost for the learning experience)

Resource Needs to Do This Module (Beyond standard office supplies and standard room set-up)