Ombudsman Memo.pdf
PDF 56 KB Posted
- Attached to
- Hood and Duct Cleaning Services
- Solicitation number
- FA488726Q0036
About this file
This document is an ombudsman clause for a federal acquisition. An ombudsman has been appointed to hear and facilitate resolution of concerns from offerors and potential offerors, maintaining strict confidentiality of the concern source when requested. The ombudsman does not participate in proposal evaluation, source selection, or protest adjudication, and has no authority to render binding decisions.
Interested parties must first address concerns directly to the contracting officer before consulting the ombudsman. The primary ombudsman is Lt. Col Barbara Divine, Director of Staff, AFICC/KT, located at 2035 First Street West, JBSA Randolph TX 78150-4304, reachable at 210-652-7822 or barbara.divine@us.af.mil. If resolution cannot be achieved at the Center/MAJCOM/FLDCOM/DRU level, concerns may be escalated to the Department of the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, at 1060 Air Force Pentagon, Washington DC 20330-1060, phone (571) 256-2395, or fax (571) 256-2431. The ombudsman should not be contacted for solicitation copies, offer due date verification, or technical clarification—such inquiries must be directed to the contracting officer. Consulting the ombudsman does not alter or postpone timelines for bid protests, debriefing requests, or other formal processes.
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Ombudsman
1. An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.
2. Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A- 76 competition performance decisions).
3. If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman, Lt. Col Barbara Divine, Director of Staff, AFICC/KT, 2035 First Street West, JBSA Randolph TX 78150-4304, telephone 210-652-7822, barbara.divine@us.af.mil. Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/FLDCOM/DRU ombudsman level, may be brought by the interested party for further consideration to the Department of the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (571) 256-2395, facsimile number (571) 256-2431.
4. The ombudsman has no authority to render a decision that binds the agency.
5. Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the contracting officer.
mailto:barbara.divine@us.af.mil
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