Q_and_A-_LSC_OIG_RFP-(2).pdf

Questions and Answers for OIG RFP for Information Technology and Information Management Services

10/24/14

Section 4 of the RFP indicate 800 hours per year not to exceed 3,000 hours over the life of the contract. Is this cap per position required to support the effort or do these numbers encompass the entire support team hours?

OIG: This encompasses the entire support team hours

How many projects are planned or expected in the upcoming years to quantify the 800/3,000 hours cap?

OIG: Please refer to Appendix B of the RFP

Are there any system/software upgrades planned during the period of performance? If so, will those activities count as T&M projects as well?

OIG: Yes, there would be system and software upgrades included in the 3,000 hours

Has the OIG LSG considered strategic planning activities for system enhancement?

OIG: Current identified projects align with OIG strategic operations

As a new WOSB, can my submission still be considered with fewer than three references?

OIG: No, we are looking for a qualified vendor with satisfying experience. Three references are required.

Section 6: Delivery

a. What are the acceptance criteria for projects?

b. Is there a specific review and acceptance process?

c. What is the preferred delivery and acceptance sign off format?

OIG: The vendor will walk the OIG through deliverables. Acceptance will be based on testing as implemented on the OIG site, conformance with the project statement, and sign-off on associated invoices.

Is this a new RFP or is there an incumbent currently providing IT services to OIG?

OIG: There is an incumbent

If incumbent, who is the incumbent?

OIG: Abacus Technology Corporation

The RFP is written in a way that leads us to believe that work performed under this contract would be more project related than general IT support & services. Is this correct?

OIG: there will be a stronger emphasis on projects but support services are still an integral part of this procurement.

How many OIG IT Specialists are currently on staff?

OIG: 1

Section 8C states Offeror will also plan for the staffing of a dedicated program manager. What is meant by dedicated and are the PM hours included in the 800 hour estimate? Are we to propose an FTE for a dedicated Program Manager?

OIG: PM hours will be included in the 800 hour estimated. We want to ensure a project manager is there to manage and coordinate all projects with the OIG. Hours required to perform the function are up to the vendor.

Is the contractor expected to be onsite for a certain # of hours per week or is this a call as needed contract? If so, are there any SLAs we will need to meet?

OIG: Mostly off site but onsite as needed for completion of tasks/projects. Regular status onsite meetings with OIG required.

App B states work is not to interfere with normal OIG business hours. Is all 800 hours to be performed outside of those hours?

OIG: No

App B states contractor will need to modify COTS products. What is meant by modify?

OIG: In some instances, customization may be required.

Table in App C what CONNECT product is IOG utilizing?

OIG: Sharepoint 2010

In App C table what encompasses “TESTING”?

OIG: all typical IT testing activities

Will OIG be extending the due date for this RFP past November 3, 2014?

OIG: No planned extension.