NNC17ZQ002R_SHeMA-2__DRAFT_RFP_FBO.pdf

Statement of Work (SOW) J.1 for

Safety, Health, and Mission Assurance (SHeMA-2) Support Services

National Aeronautics and Space Administration (NASA) John H. Glenn Research Center (GRC)

Attachment A

SHeMA-2

Support Services Table of Contents

1. Purpose

2. Scope - General

2.1 Base Effort

2.2 Indefinite Delivery Indefinite Quantity (IDIQ)

3. Scope Specific - Aero/Space Systems and Ground Support Equipment Mission Assurance

3.1 General Requirements

3.2 System Safety

3.2.1 Safety Documentation

3.2.2 Mission Support

3.3 Reliability and Probabilistic Risk Assessment (PRA)

3.3.1 Reliability and Maintainability

3.3.2 Probabilistic Risk Assessments and Plans

3.4 Electrical, Electronic, and Electromechanical (EEE) Parts

3.4.1 EEE Parts Specification and Planning

3.4.2 Additional EEE Parts Activities

3.5 Quality Assurance

3.5.1 Program/Project Quality Assurance (QA) Support

3.5.2 Quality Management Systems, Plans, and Processes

3.5.3 QA Activities

3.5.4 Procurement Quality Assurance (PQA)

3.6 Software Assurance

3.6.1 Capability Maturity Model Integration (CMMI) Level 2 Certification

3.6.2 Program/Project SA Support

3.6.3 SA Activities

3.7 Complex Electronics

3.7.1 Program/Project Complex Electronics Support

3.8 Materials and Processes

3.8.1 Program/Project Materials and Processes (M&P) Support

3.8.2 M&P Activities

3.9 Welding/Nondestructive Evaluation/Test (NDE/NDT)

3.9.1 NDE/NDT Support

3.9.2 Welding Activities

3.10 Risk Management

3.10.1 Continuous Risk Management (CRM) Support

3.10.2 Additional Facilitation Activities

3.10.3 CRM Trainer Certification

3.10.4 Risk-Based Acquisition Management (RBAM) Implementation

3.11 NASA Advisories and Government-Industry Data Exchange Program (GIDEP)/Acute Launch Emergency Reliability Tip (ALERT) System

3.11.1 GIDEP/ALERT System Usage

3.11.2 GIDEP/ALERT File/Information Maintenance

3.11.3 ALERT Distribution/Coordination

3.11.4 GIDEP/ALERT Methodology Compliance

3.12 Inspection, Measuring, and Test Equipment (IMTE)

3.13 Independent Assessment and Audits

3.14 Assurance Methodologies and Technologies

3.14.1 Advance the State-Of-The-Art Assurance Technologies

4. Scope Specific – Operational Safety

4.1 General Requirements

4.1.1 Mishap, Close Call Reporting, Investigation, and Recordkeeping

4.1.2 Center Emergency Preparedness, Response, and Recovery

4.1.3 Safety Education, Training, and Certification

4.1.4 GRC Safety Management Resources

4.1.5 GRC Safety Program Compliance

4.2 Facility System Safety

4.2.1 Construction Safety Program

4.2.2 Personal Protective Equipment (PPE) Program

4.2.3 Fire Protection and Prevention Program

4.2.4 Fall Protection Safety Program

4.2.5 Electrical Safety Program

4.2.6 Lock Out/Tag Out (LOTO) Program

4.3 Test Operations

4.3.1 Safety Permit Program

4.3.2 Pressure System Safety Program

4.3.3 Gas and Liquefied Gas Safety Program

4.3.4 Explosives, Propellant, and Pyrotechnics Safety Program

4.3.5 Lifting Device and Equipment (LDE) Program

5. Scope Specific - Occupational Health

5.1 General Requirements

5.1.1 Health Education, Training, and Certification

5.1.2 GRC Health Management Resources

5.1.3 GRC Health Program Compliance

5.1.4 Employee Involvement and Outreach

5.2 Environmental Health

5.2.1 Industrial Hygiene Services

5.2.2 Chemical Management Programs

5.2.3 Chemical Sampling and Analysis

5.2.4 Food Sanitation

5.2.5 Institutional Operational Safety Support

5.2.6 Occupational Health Equipment and Laboratory Coordination

5.2.7 Health Physics

6. Contract Administration and Business Management

6.1 Communications

6.2 Innovation Plan

6.3 Regulatory Changes

6.4 Prioritization of Work

7. General Administrative Requirements

7.1 Staff Training and Certifications

7.2 Base Effort and IDIQ Technical Representatives

7.3 Special Projects/Tasks

7.4 Deliverables

7.4.1 Weekly Progress Report

7.4.2 Monthly Technical Activity Report

7.4.3 Task Order Status Report

7.4.4 Contractor Financial Management Reports

7.4.5 Financial Status

7.4.6 Organizational Conflicts of Interest (OCI)

7.4.7 Reports and Deliverables Table

Appendix A: Acronyms

Appendix B: Applicable Documents GRC Program Manuals

Appendix C: Reference Documents Federal Regulations Codes of Federal Regulations (CFR) Executive Orders (EO) NASA Policy Directives (NPD) NASA Procedural Requirements (NPR) NASA Standards (STDs) GRC Pol icy Directives (GLPD) ...................................................... Error! Bookmark not defined.

GRC Procedural Requirements (GLPR) GRC Handbooks and other Reference Documents

STATEMENT OF WORK J.1 FOR

SAFETY, HEALTH, AND MISSION ASSURANCE (SHeMA-2)

Support Services

1. Purpose

The purpose of this solicitation is to obtain support services in three broad technical areas, namely, Institutional Operational Safety, Occupational Health, and Aero/Space Systems and Ground Support Equipment Mission Assurance. Services will be required at the Glenn Research Center (GRC), which includes the Lewis Field (LF) and the Plum Brook Station (PBS). These services will enable GRC to comply with NASA policies and Federal regulations in each of the three technical areas.

2. Scope - General

The Contractor shall provide the necessary management, personnel, equipment, facilities, materials, supplies, and services, except as may be expressly set forth in the contract as Government Furnished Property, to effectively implement, control, track, perform and sustain all requirements of J.1 Statement of Work.

The Contractor shall provide support services for Institutional Operational Safety, Occupational Health, and Mission Assurance and Management support for Aero/Space Flight Systems and Ground Support Equipment programs at GRC. These services shall support all institutional facilities and the Mission Assurance aspects of space flight and aeronautics activities at GRC’s Lewis Field (LF) in Cleveland, Ohio, and Plum Brook Station (PBS) in Sandusky, Ohio. For the purpose of this document, unless otherwise noted, a reference to GRC means that the J.1 Statement of Work is applicable to both LF and PBS.

In two of the areas in this solicitation, GRC has developed program manuals detailing program requirements, implementation approach, metrics, and verification approach for all regulations and policies GRC and the Contractor shall abide by, operate under and implement. The general scope of work for all areas within the J.1 Statement of Work (SOW) follows:

A. For Aero/Space Systems Mission Assurance and Ground Support Equipment area, there is no specific program manual. The work primarily involves Mission Assurance activities in support of Aero/Space programs and projects managed by GRC. For space systems assurance activities, the work involves ensuring that space flight programs and projects comply with Space Assurance Requirements (SAR), GLPR 7120.5.30.

B. Institutional Operational Safety program development, implementation, compliance assurance, and verification based on the details found in the following document:

https://www.grc.nasa.gov/smad-ext/wp-content/uploads/sites/82/gsm-manual.pdf

C. Occupational Health (OH) program development, implementation, compliance assurance, and verification based on the details found in the following document:

https://www.grc.nasa.gov/smad-ext/wp-content/uploads/sites/82/ohpm-manual.pdf

The Contractor shall plan and execute multiple tasks in the areas of Safety Compliance, Safety Engineering, Safety Management, Construction Safety, Industrial Hygiene, Health Physics, Emergency Response, Chemical Management, Waste Management, Chemical Sampling and Analysis, Flight System Safety Engineering, Reliability and Maintainability Engineering, Probabilistic Risk Assessment, Materials and Processes Engineering, Electrical, Electronic, and Electromechanical (EEE)/Mechanical Parts Engineering, Quality Assurance Engineering, Software Quality Assurance, and Continuous Risk Management, as specified.

The functional tasks defined in the J.1 Statement of Work are required to comply with and be in support of the Center’s ISO-9001 and AS-9100 Rev-C Quality Management System (QMS), and GLPR1280.1. The Contractor shall ensure that all work products meet the requirements of the GRC’s ISO-9001 registered/AS-9100 QMS, and GLPR1280.1. The Contractor shall prepare and maintain QMS documentation and records. The Contractor shall participate in all internal and external audits and ensure the effective correction and closure of audit findings and recommendations.

The Contractor shall be certified in compliance with the current version of AS9100. If not presently certified, the Contractor shall be in the process of becoming compliant and achieve compliance within 12 months after contract award. The Contractor shall provide a copy of a compliance or certification audit report and correspondence confirming the compliance or certification to the government. If not already certified, the contractor shall provide correspondence detailing the status of their process and plan to be compliant.

The GRC is pursuing certification of its Safety and Health Management System (SHMS).

The Contractor shall support the Center’s effort to obtain SHMS certification via Occupational Safety and Health Administration’s (OSHA) Voluntary Protection Program or other equivalent recognized standard. The Contractor shall ensure that all work products meet the requirements of the selected standard. The Contractor shall prepare and maintain SHMS documentation and records. The Contractor shall participate in all internal and external audits and ensure the effective correction and closure of audit findings and recommendations.

All work performed for J.1 SOW shall comply with established and applicable Federal Regulations, and NASA and GRC policies, procedures, directives, standards, specifications, and instructions. See applicable reference material in the J.1 SOW.

Tasks described herein shall not be construed as implying that the Contractor has the authority to approve or disapprove Government policies, procedures, specifications, or requirements or those of any other Government Contractor. Nor shall language herein be construed to mean that the Contractor has the authority to accept or reject on the Government’s behalf any products or services. The Contractor’s functions shall require presentation of its analysis to the appropriate Government official for further action. The Contractor is not authorized to act as an agent of the Government or to represent itself as such.

The Contractor shall support the implementation of and maintain a program for developing and maintaining the expertise of its employees in Safety and Mission Assurance (S&MA) disciplines. When requested, the Contractor shall partner with GRC civil service employees by participating in Safety and Mission Assurance (S&MA) civil service-sponsored professional development activities. For applicable tasks, the Contractor shall provide Certified Welding Inspector (CWI), all levels of Nondestructive Evaluation (NDE), ISO 9001/AS9100 Quality Systems Auditor, and Risk Management personnel with the required knowledge and qualifications.

2.1 Base Effort

The Base Effort is defined as ongoing technical activities supporting the overall mission of the GRC. The type of work activities that shall be included under Base Activities includes any of the work effort described in Sections 3, 4, and 5 of J.1 Statement of Work.

2.2 Indefinite Delivery Indefinite Quantity (IDIQ)

The IDIQ work will be accomplished by the issuance of discrete task orders. Discrete work requirements will be defined in Government-issued Task Orders authorized under GSR 1-1 Technical Direction (2016) clause. IDIQ requirements are defined as nonrecurring, one-time, non-routine activities supporting the overall mission of GRC. Tasks can include any or all items mentioned in the J.1 Statement of Work that shall be of a temporary nature.

They may include tasks performed at GRC or at another NASA Center, Headquarters, another Federal Agency, or at Contractor facilities. Tasks will be numbered in accordance with the NASA Federal Acquisition Regulation (FAR) Supplement; task plan requests and Task Orders will be issued by the Contracting Officer (CO) and Contracting Officer’s Representative (COR).

Other types of IDIQ work activities are at the CO or COR discretion and may include any of the work effort described in Sections 3, 4, and 5 of the J.1 Statement of Work or when all or a combination of the following characteristics are directly defined:

• Period of Performance (Start and End dates).

• Unique technical skills not presently in the Base.

• Government’s need for extra visibility into a requirement.

• Deliverables.

• Separate funding and financial reporting.

• Substantive dollar value.

3. Scope Specific - Aero/Space Systems and Ground Support Equipment Mission Assurance

The Contractor shall provide the necessary management, personnel, equipment, and supplies (not otherwise provided by the Government) required to perform services for planning, implementation, and assessment of System Safety Engineering, Reliability and Maintainability Engineering, EEE Parts, S&MA Management Information, Quality Assurance (QA)/Engineering, Software Assurance (SA), Complex Electronics, Materials and Processes (M&P) Engineering, Project Assurance, Risk Management, Independent Assessment, and Documentation and Report Support elements for the GRC S&MA Directorate (SMAD).

3.1 General Requirements

3.1.1 The Contractor shall assess compliance with NASA and GRC System Safety, Reliability and Maintainability, EEE Parts, SA, Complex Electronics, Risk Management, M&P, and QA/Engineering policies, requirements, standards, and controls listed in the Applicable Documents and Reference Documents Appendices below.

3.1.2 The Contractor shall perform S&MA activities throughout program and project lifecycles evaluating the design, manufacturing, and testing of aero/space hardware and software in accordance with project requirements.

3.1.3 The Contractor shall perform S&MA activities for flight projects in accordance with project requirements and the requirements in Glenn Procedural Requirements, GLPR 7120.5.30, Space Assurance Requirements (SAR).

3.1.4 The Contractor shall ensure that technical performance assessment information is provided in a timely manner to the GRC SMAD to support the decision-making process regarding open problems, hazards, and risks pertaining to accomplishing GRC's mission.

3.1.5 The Contractor shall perform surveillance, audits, and assessments for assigned projects related to systems safety, reliability and maintainability, QA, M&P, SA, complex electronics, risk management, and EEE parts.

3.1.6 The general requirements in this section support the SMAD’s overall assurance efforts and independent assessment responsibilities. General requirements include:

a. The Contractor shall evaluate project activities and plans, including

S&MA Plans, for the GRC SMAD.

b. The Contractor shall review project documentation to ensure consistency and adequacy with overall project requirements.

c. The Contractor shall coordinate system safety, reliability and maintainability, QA, M&P, SA, complex electronics, risk management, and EEE parts control issues with S&MA, project engineering, and Contractor personnel, and provide guidance, advice, and presentations, as appropriate, to help minimize risk and increase the probability of mission success.

d. The Contractor shall provide the GRC SMAD organization with recommendations for corrective and preventative action in identification of project deficiencies and shall support the GRC’s Corrective and Preventive Action Reporting (CPAR) System.

e. The Contractor shall interact with GRC Program/Project Office and other Contractors, as necessary, to achieve project goals by requested deadlines.

f. The Contractor shall provide coordination and support (including administrative support, preparation of presentations, and other conference materials) for onsite and offsite Technical meetings, and key program/project milestone reviews, as requested.

g. The Contractor shall make recommendations for improvements and innovative techniques that can be utilized to enhance the achievement of the S&MA/program’s mission.

h. The Contractor shall generate reports, provide trade studies, design change improvements, and maintain system/component goals/requirements databases in support of preflight assessment reviews and flight readiness milestone reviews.

i. The Contractor shall evaluate Problem Reports, determine if the root cause has been identified and if the corrective action has been tested and verified. The Contractor shall provide reports, determine root causes, and recommend corrective action to the projects.

j. The Contractor shall perform inspection and surveillance activities during manufacturing production, testing, and operations to reduce the overall risk to cost, schedule, and mission success.

k. The Contractor shall support the project to prepare inspection/verification matrices, inspection reports, problem reports, and nonconformance reports.

l. The Contractor shall support Program/Project milestone reviews (e.g.

Preliminary Design Review, Critical Design Review, Test Readiness Review, System Acceptance Review). Findings, comments, and recommendations shall be formally documented, such as by Review Item Discrepancy (RID) forms, and then tracked to ensure proper closure.

m. The Contractor shall perform and provide audits on Contractor(s) and vendors to validate processes and controls in order to ensure end-item compliance to requirements.

n. The Contractor shall generate audit/survey checklists, findings, and reports. Follow up on corrective actions to preclude recurrence.

o. The Contractor shall perform follow-up/surveillance activities relative to problem reports, audit findings, and verify corrective action(s) implementation.

3.2 System Safety

The Contractor shall perform system and subsystem safety analyses according to NPR 8715.3, NASA General Safety Program Requirements, in the following areas, but not limited to:

• Safety Compliance with NASA and project safety standards, procedures and requirements.

• Probabilistic Risk Assessments (PRAs).

• Safety Critical Items Lists (CILs).

• Safety and Risk Trade Studies.

• Independent Assessments.

• Program failures, nonconformances, and anomalies.

• Hazard Analysis.

• Safety Documentation.

• Safety Reviews, Panels, and Milestones.

• Changes, Deviations, and Waivers.

• Program/Project Review Board Support.

• Safety Assessments for nonconformances, discrepancies, and anomalies.

• Safety Metrics.

The Contractor shall provide data utilizing tools such as Fishbone diagrams, Root Cause Analysis (RCA) Tool, the Lessons Learned Information System (LLIS), CPAR, and NASA Mishap Information System (NMIS).

3.2.1 Safety Documentation

The Contractor shall prepare, review, and assess System Safety Plans, System Engineering Management Plans, Safety Data Packages, Hazard Reports, and other safety and program/project documentation/records and logs to ensure compliance with applicable Agency, GRC and Program safety requirements.

3.2.2 Mission Support

The Contractor shall provide real-time safety assessments during pre-launch and launch countdowns and missions, as requested.

3.3 Reliability and Probabilistic Risk Assessment (PRA)

The Contractor shall make use of reliability modeling and simulation tools, such as Rapid Availability Prototyping for Testing Operational Readiness (RAPTOR), Systems Analysis Programs for Hands-On Integrated Reliability Evolutions (SAPHIRE), and Computer Aided Fault Tree Analysis (CAFTA), to evaluate system design. The results of this evaluation, along with recommendations associated with the system design, shall be provided to NASA

GRC.

3.3.1 Reliability and Maintainability

The Contractor shall develop and implement a reliability and maintainability program in accordance with NASA Reliability and Maintainability (R&M) Program Policy, NPD

8720.1 and implemented through GRC Organizational Procedure GLP-QER-8720.1, Reliability, Availability, and Maintainability (RAM) Assurance.

The Contractor shall perform reliability and maintainability tasks for assigned projects in the following areas, but not limited to:

• Project Documentation.

• Design Analysis.

• Issue Resolution.

• Milestone Review.

• RAM Prediction.

• Failure Modes and Effects Analyses.

• CILs.

• Limited Life Items.

• Availability, Maintainability, and Maintenance Concepts.

3.3.2 Probabilistic Risk Assessments and Plans

The Contractor shall prepare Probabilistic Risk Assessment (PRA) and perform Fault Tree Analyses (FTA) for programs and projects in accordance with Technical PRA Procedures for Safety and Mission Success for NASA Programs and Projects, NPR

8705.5 and implemented through Glenn Work Instruction Probabilistic Risk Assessment, GLWI-QER-8720.7.

3.4 Electrical, Electronic, and Electromechanical (EEE) Parts

3.4.1 EEE Parts Specification and Planning

The Contractor shall provide services to program and project organizations for internal or contracted efforts involving EEE parts in accordance with Instructions for EEE Parts Selection, Screening, Qualification, and Derating, EEE-INST-002 and implemented through GRC Organizational Procedure Electrical, Electronic, and Electromechanical (EEE) Parts Assurance, GLP-QER-8730.4. In addition, the Contractor shall assist in preparation, analysis, and distribution of NASA Advisories (e.g., NASA TWX) and

Government-Industry Data Exchange Program (GIDEP)/Acute Launch Emergency Reliability Tip (ALERT) System (see section 4.11).

3.4.2 Additional EEE Parts Activities

In addition, the Contractor shall:

• Maintain project parts inventory and characteristics.

• Prepare Parts Program Requirements.

• EEE part failure analysis.

• Electrical stress de-rating analysis.

• Mean Time Between Failure (MTBF) analyses.

• Radiation assessment.

3.5 Quality Assurance

3.5.1 Program/Project Quality Assurance (QA) Support

The Contractor shall provide QA support to GRC in house and contracted Programs/Projects in accordance with NASA NPD 1280.1, NPD 8730.5, and NPR 8735.2, and implemented through GRC GLPR 8700.4.

3.5.2 Quality Management Systems, Plans, and Processes

The Contractor shall assist in defining and reviewing quality management systems and QA plans and processes in accordance with NASA Policy Directive NPD-8730.5, NASA Quality Assurance Program Policy.

3.5.3 QA Activities

a. Evaluate workmanship against the NASA-STD-8739.6, Implementation Requirements for NASA Workmanship Standards, technical standards, specifications, procedures, and control documentation.

b. Assist in developing Program/Project Quality Assurance Surveillance

Plans (PQASP).

c. Participate in Material Review Boards (MRB).

d. Provide mission assurance expertise in preflight, rework/modifications, and integration activities in-house and at other NASA Centers.

3.5.4 Procurement Quality Assurance (PQA)

The Contractor shall perform PQA by conducting Program supplier evaluations, conducting quality management system audits at Program prime Contractor facilities, and defining quality requirements for Program Contractor and subcontractor purchases in accordance with NPR 8735.2, Management of Government Quality Assurance Functions for NASA Contracts.

3.6 Software Assurance

3.6.1 Capability Maturity Model Integration (CMMI) Level 2 Certification

The Contractor shall provide Software Assurance (SA) support to meet the Process and Product Quality Assurance (PPQA) requirements of CMMI Institute for Development Version 1.3 (CMMI-DEV, V1.3) Maturity Level 2.

3.6.2 Program/Project SA Support

The Contractor shall provide SA support to GRC in house and contracted Programs/Projects in accordance with NASA Software Assurance Standard NASA-STD-8739.8, NPR 7150.2 NASA Software Engineering Requirements, and implemented through GRC specific software assurance policies, procedures, and work instructions (GLPR 8739.1 Software Assurance, GLWI-QEA-8750.1 Software Assurance, GLWI-QEA-8750.4 Document Review, GLWI-QEA-8750.5 Test Verification, GLWI-QEA-8750.6 Configuration Management Audits, GLWI-QEA-8750.7 Process Audit, and GLWI-QEA-8750.8 Software Assurance Planning). This includes the assurance disciplines of Software Safety, Software Quality, Software Reliability, and Software Verification and Validation.

3.6.3 SA Activities

a. Support institutional software safety related work such as Facility Safety and facility test software.

b. Perform tasks to ensure that requirements for NASA-STD-8719.13, Software Safety Standard, are implemented when necessary.

c. Support the safety analyses performed by the system safety engineers (e.g., system hazard analysis, system fault tree analysis).

d. Support interactions with NASA program-level safety panels, such as the International Space Station (ISS) Computer Safety Working Group (CSWG).

e. Provide support in the collection of SA metrics and in developing, utilizing, and maintaining SA metric database.

f. Participate in internal monthly reviews of assigned SA projects.

g. Utilize software assurance tools, such as the Software Assurance Planning and Execution (SAPE) tool for tracking SA tasks and requirements.

h. Support the execution of the Software Assurance Research Program

(SARP).

i. Support NASA’s SA discipline through bimonthly NASA Software

Assurance Working Group virtual meetings.

3.7 Complex Electronics

3.7.1 Program/Project Complex Electronics Support

The Contractor shall provide Complex Electronics support to GRC in house and contracted Programs/Projects in accordance with NASA-HDBK-4008, Programmable Logic Devices Handbook, and NASA-HDBK-8739.23, NASA Complex Electronics Handbook for Assurance Professionals.

3.8 Materials and Processes

3.8.1 Program/Project Materials and Processes (M&P) Support

The Contractor shall provide M&P support to GRC in house and contracted Programs/Projects for the application and implementation of NASA-STD-6016, Standard Materials and Processes Requirements for Spacecraft and GRC specific materials and processes policies, procedures, and work instructions.

3.8.2 M&P Activities

a. Support the project in the use, content and application of the NASA Materials and Processes Technical Information System (MAPTIS).

b. Coordinate the implementation of welding processes to ensure that safe and sound weldments are being produced for flight programs, as well as for facilities and ground support equipment.

c. Support M&P audits of project or Contractor activities.

d. Provide support in specification, review, and oversight of special and critical processes.

3.9 Welding/Nondestructive Evaluation/Test (NDE/NDT)

3.9.1 NDE/NDT Support

The Contractor shall provide NDE/NDT support to GRC in house and contracted Programs/Projects in accordance with the National Aerospace Standard, NAS-410, or approved equivalent.

3.9.2 Welding Activities

a. Provide welding support to GRC in house and contracted Programs/Projects in accordance with the NASA GRC Welding Manual, GLM-QE-8730.2.

b. Have the capability to supply Certified Welding Inspector (CWI).

c. Coordinate the implementation of GRC Welding Certification and

Qualification Program.

d. Have expertise to perform testing and analyses of manufacturing techniques, processes, and procedures pertaining to welding in support of the GRC welding program.

3.10 Risk Management

3.10.1 Continuous Risk Management (CRM) Support

The Contractor shall provide risk management facilitation, planning, organization, direction, and expertise for CRM implementation within programs and projects in accordance with Agency Risk Management Procedural Requirements, NPR 8000.4. The Contractor shall coordinate all CRM activities with the Center’s Risk Manager.

3.10.2 Additional Facilitation Activities

a. Work with the Chief S&MA Officers to coordinate the assignment of

CRM trainers and facilitators for projects.

b. Conduct CRM training and Risks Identification Workshops with the projects.

c. Coordinate the reporting of risk management activities for projects, in support of the monthly risk discipline meetings.

3.10.3 CRM Trainer Certification

The Contractor shall obtain and maintain CRM trainer certification requirements. The Contractor shall research methods, tools, and techniques to enable and improve the CRM process. The Contractor shall maintain the Risk Management Implementation Tool (RMIT) usage and enhancements. The Contractor shall also assist the GRC representative for developments, enhancements, and assessments of Agency Risk Management related policies, standards, and guidelines.

3.10.4 Risk-Based Acquisition Management (RBAM) Implementation

The Contractor shall support RBAM implementation into on-going NASA acquisition procedures and processes.

3.11 NASA Advisories and Government-Industry Data Exchange Program (GIDEP)/Acute Launch Emergency Reliability Tip (ALERT) System

3.11.1 GIDEP/ALERT System Usage

The Contractor shall use the GIDEP/ALERT system to exchange information both internal and external to NASA.

3.11.2 GIDEP/ALERT File/Information Maintenance

The Contractor shall maintain the GIDEP/ALERT files and related information, and the ALERT distribution list.

3.11.3 ALERT Distribution/Coordination

The Contractor shall review ALERTs for applicability to GRC contracts, distribute ALERTs, and determine adequacy of responses.

3.11.4 GIDEP/ALERT Methodology Compliance

The Contractor shall comply with the established methods to evaluate, initiate, investigate, distribute, and respond to ALERTs which apply to GRC and other NASA Centers per the process and requirements of NPR 8735.1, Procedure for Exchanging Parts, Materials, and Safety Problem Data Utilizing the Government Industry Data Exchange and GLP-QE- 8735.1, NASA Advisories and Government-Industry Data Exchange Program (GIDEP)/Acute Launch Emergency Reliability Tip (ALERT) System.

3.12 Inspection, Measuring, and Test Equipment (IMTE)

The Contractor shall support the effort to control, calibrate, and maintain IMTE that affects quality or safety at GRC, by performing the following:

a. Evaluate the impact on safety and quality of using uncalibrated IMTE.

b. Assist third-party mediators to resolve any IMTE safety and/or quality issue(s), including the issuance of a stop work order or waiver for continued use based on the results of the evaluation.

c. Assist the approving authority for calibration interval extension requests beyond 20 percent of the calibration interval.

d. Assist in the review of GRC Measuring and Test Equipment Out-of- Tolerance Impact Analysis Reports.

e. Audit IMTE processes on a quarterly basis for safety compliance, documentation (e.g., forms, labels, task qualification, etc.), traceability (e.g., standards, reports, technical data, environment, facility, etc.), and procurement quality.

3.13 Independent Assessment and Audits

The Contractor shall provide programmatic, technical, and process expertise within each S&MA discipline for conducting Independent Assessments (IAs) to enhance the success of Programs and Projects, and the effectiveness of S&MA processes implemented in Programs and Projects.

The Contractor shall perform the following as a part of IA Activities:

a. Develop and maintain IA work plans.

b. Perform assessments in accordance with approved plans.

c. Develop report of analysis, observations, findings, and recommendations, and present report to GRC S&MA for approval.

d. Document findings and supporting objective evidence.

e. Provide briefings on observations, findings, and recommendations to GRC

S&MA.

f. Coordinate and track closure of report observations and any assigned actions as required.

g. Participate in Headquarters (HQ) S&MA led Audits and Reviews, as requested (NPR 8705.6).

h. Report significant issues or concerns developed by the audit(s) immediately to GRC S&MA.

i. Ensure that audit/review team members have the requisite program/project, subject matter, and auditor experience and competency to participate in program/project audits and review onsite audits and reviews.

j. Perform all tasks in accordance with approved plans/procedures.

3.14 Assurance Methodologies and Technologies

3.14.1 Advance the State-Of-The-Art Assurance Technologies

The Contractor shall participate in activities to advance the state-of-the-art assurance methodologies and technologies in support of NASA research and technology initiatives.

a. The Contractor shall conduct or participate in research efforts in new technologies for the purpose of identifying deployable advanced assurance techniques.

b. The Contractor shall also propose concepts for innovative methodologies and technologies.

c. The Contractor shall carry out activities to advance S&MA capabilities in performing assurance functions. These activities include evolving or improving existing assurance and analysis techniques, and proposing and developing new assurance concepts.

4. Scope Specific – Operational Safety

The Contractor shall provide the necessary management, personnel, equipment, and supplies (not otherwise provided by the Government) required to perform services for planning, implementation, and assessment of institutional and facilities operations-related safety hazards.

The Contractor shall support the development, management, and communication of Center-wide safety policy guidance and requirements in compliance with OSMA and OSHA policies and directives. The Contractor shall address organizational safety concerns by providing Subject Matter Expert consultation, including methodologies for risk identification, mitigation and acceptance, independent assessments and process verifications to ensure operational compliance with policies and standards, safety engineering reviews and recommendations for institutional and test-specific designs, and analyses and recommendations for operational safety decisions.

4.1 General Requirements

The Contractor shall support the primary safety programs at the GRC, including the Safety Permit Program, Facility and Construction Inspection Program, and the execution of Facility System Safety Disciplines. Primary engineering disciplines encompassed within this scope include Electrical Safety, Explosives Safety, Facility Systems Safety, Fire Safety and Prevention, Lifting Devices and Equipment, and ground-based Pressure Vessels and Pressurized Systems. The contractor shall support the implementation of the requirements of the GRC Glenn Safety Manual (GSM).

4.1.1 Mishap, Close Call Reporting, Investigation, and Recordkeeping

a. The Contractor shall support the GRC Mishap Program Manager in gathering incident details for monthly and annual reports, event investigations, and assist in meeting recordkeeping policies.

b. The Contractor shall support the Interim Response Team (IRT) by assisting in protecting incident evidence and overall gathering and recording of incident documentation.

4.1.2 Center Emergency Preparedness, Response, and Recovery

a. The Contractor shall provide input to emergency planning and preparedness documents such as the Emergency Management Plan and Center Continuity of Operations Plan (COOP).

b. The Contractor shall participate in emergency drills and exercises.

c. The Contractor shall support the Emergency Response Team (ERT) by assisting established onsite Incident Command System (ICS). Actions could include establishing preliminary air testing and monitoring, chemical collection and analysis, and overall site safety and health support.

d. The Contractor shall support post-recovery efforts by means of COOP exercises and procedures.

4.1.3 Safety Education, Training, and Certification

a. The Contractor shall develop, present, and maintain applicable safety and health educational resources, training curricula, and employee certifications.

GRC utilizes an electronic database known as Certrak that the contractor shall support in its population and upkeep of employee training requirements, medical clearances, and the associated certifications.

b. The Contractor shall support the Safety and Health Training Program, in coordination with the GRC Human Capital Development Division and the Office of Education, in the evaluation of proposed training, maintenance of adopted and created safety and health training courses required and recommended for GRC residents, new employees, supervisors, visitors, and students.

4.1.4 GRC Safety Management Resources

a. The Contractor shall support the development, presentation, and maintenance of NASA and GRC Safety Programs and Procedures. This includes supporting agency working groups and policy and procedural reviewers as chapter point of contact, as described in GLP-QS-1410.1

Creating and Revising Chapters for the GRC Safety and Occupational Health Programs Manuals .

b. The Contractor shall support the safety program through the development, use, and maintenance of agency and in-house electronic databases and reporting mechanisms.

c. Risk management: The Contractor shall support the identification and reduction of risks to Center missions and well-being of personnel, facilities, and the local community.

4.1.5 GRC Safety Program Compliance

a. The Contractor shall support of internal and external safety program audits and assessments conducted by Federal, state, and local authorities, NASA Headquarters, and internally by GRC.

b. The Contractor shall assist in the development of annual safety reports such as the OSHA Annual Report and Annual Operating Agreements (AOA) which establish safety and health goals and metrics for the Center.

4.2 Facility System Safety

4.2.1 Construction Safety Program

a. The Contractor shall support project design reviews, facility hazard assessments, and configuration control related to changes to a GRC facility, including the review of project and contractor Health and Safety Plans (HASPs).

b. The Contractor shall conduct assigned construction and facility renovation site inspections and record those site visits and inspection findings within GRC’s Safety, Health and Environmental Tracking System (SHEtrak).

c. The Contractor shall support the implementation of the requirements of the GRC Glenn Safety Manual (GSM) as associated with Construction Safety.

4.2.2 Personal Protective Equipment (PPE) Program

a. The Contractor shall support GRC operations by ensuring the communication and verification of compliance associated with the use of job hazard analysis, personal protective equipment selection, and overall workplace hazard assessments.

4.2.3 Fire Protection and Prevention Program

a. The Contractor shall support the GRC Authority Having Jurisdiction (AHJ) through fire protection system design reviews, the completion and recordkeeping of fire safety inspections, support fire investigations, completion of annual building emergency evacuation drills and training, assist in building occupancy reviews, and support the fire extinguisher training program and hot work authorizations as requested.

4.2.4 Fall Protection Safety Program

a. The Contractor shall support the program by reviewing fall protection plans, fall protection systems including horizontal lifelines, and providing fall protection guidance through training and policy verification.

4.2.5 Electrical Safety Program

a. The Contractor shall support the SHeD Electrical Safety through the completion of annual inspections of GRC substations, training of low and high voltage personnel, and providing review and guidance to projects and facilities.

4.2.6 Lock Out/Tag Out (LOTO) Program

a. The contractor shall support the implementation of the Area Clearance process and implementation and maintenance of the Lock Out/Tag Out program for pressurized, electrical, and other systems of stored energy.

4.3 Test Operations

4.3.1 Safety Permit Program

a. The Contractor shall support the program by maintaining the GRC Electronic Safety Permit Program, supporting the Safety Committees through reviewing safety permit requests and associated documentation (i.e., hazard analysis and qualified operators lists), and providing safety and health guidance and expertise.

4.3.2 Pressure System Safety Program

a. The Contractor shall support the GRC Pressure Systems Safety Program by assisting in pressure system certification and recertification through design reviews, construction, operations, inspections, and maintenance activities.

4.3.3 Gas and Liquefied Gas Safety Program

a. The Contractor shall support facility operations and testing in the safe storage and utilization of gaseous and liquid chemicals (e.g., oxygen, hydrogen, methane, etc.). This includes supporting determinations for selections and installation of detection systems for out-of-limit oxygen levels, combustible gases and vapors, and toxic gases.

4.3.4 Explosives, Propellant, and Pyrotechnics Safety Program

a. The Contractor shall support the GRC Explosive Safety Officer (ESO) in annual explosive site licensing, assessments, inspections, training of handlers and maintenance of policies and procedures in the storage, handling and utilization of explosives, propellants, and pyrotechnics.

4.3.5 Lifting Device and Equipment (LDE) Program

a. The Contractor shall support the GRC LDE Manager (LDEM) for review of critical lift plans, oversight of critical lifts, LDE field inspections, and verifications of system and equipment repairs and their proper utilization.

5. Scope Specific - Occupational Health

The Contractor shall provide the necessary management, personnel, equipment, and supplies (not otherwise provided by the Government) required to support health services and programs, which are protective of worker and visitor health in all GRC working environments. The Contractor shall support compliance to NASA OCHMO requirements, Federal (OSHA, NRC), state, local, and Center Occupational health program and policy requirements.

5.1 General Requirements

The Contractor shall provide technical expertise to support health hazard anticipation, recognition, management, assessment, and recommendations for the control and prevention of exposures to biological, chemical, radiological, and physical hazards.

5.1.1 Health Education, Training, and Certification

a. The Contractor shall develop, present, and maintain applicable health educational resources, training curricula, and employee certifications.

5.1.2 GRC Health Management Resources

a. The Contractor shall support the development, presentation, and maintenance of NASA and GRC Health Programs and Procedures. This includes supporting agency working groups and policy and procedural reviewers as chapter point of contact, as described in GLP-QS-1410.1.

b. The Contractor shall support the health program through the development, use, and maintenance of agency and in-house electronic databases and reporting mechanisms.

5.1.3 GRC Health Program Compliance

a. The Contractor shall support of internal and external health program audits and assessments conducted by Federal, state, and local authorities, NASA Headquarters, and internally by GRC.

5.1.4 Employee Involvement and Outreach

a. The Contractor shall support safety and health events such as GRC’s Annual

Safety and Health Awareness Day, periodic public open house events, monthly Safety Bulletins, and established safety and health committees.

5.2 Environmental Health

5.2.1 Industrial Hygiene Services

The Contractor shall support compliance with all relevant regulatory requirements to satisfy applicable guidance documents dealing with the recognition, evaluation, and control of workplace factors or stresses that may cause sickness, impaired health, and well-being or significant discomfort and inefficiency among workers. The Contractor shall support the implementation of the requirements of the GRC Occupational Health Programs Manual (GOHPM).

a. The Contractor shall support implementation of hazardous materials programs including asbestos and fibers, lead, mercury, blood borne pathogens and nanomaterials per NASA requirements, and corresponding GOHPM chapters via relevant GRC hazard assessment processes.

b. The Contractor shall support implementation hazard assessment programs including hazard assessment/exposure assessment, reproductive hazards, OSHA-regulated materials including silica and beryllium, indoor environmental air quality, local exhaust ventilation, and ergonomics.

c. The Contractor shall support implementation of hearing conservation program, respiratory protection program, and chemical exposure aspects of the GRC Personal Protective Equipment (PPE) Program.

5.2.2 Chemical Management Programs

a. The Contractor shall support the implementation of chemical management programs, including hazard communication, chemical hygiene, and acquisition of hazardous chemicals and materials. The contractor shall support the implementation of the inventory system to collect data on all incoming chemicals.

b. The Contractor shall review incoming chemicals and materials with respect to existing safety, health, and homeland security requirements.

c. The Contractor shall perform an assessment of the chemical inventory at GRC once a year.

5.2.3 Chemical Sampling and Analysis

a. The Contractor shall support chemical sampling and analysis services and expert consulting in the areas of chemical analysis for contaminants in a variety of bulk samples and other media anticipated in supporting occupational health, facilities testing, research operations, and environmental tasks. These services include operation and maintenance of a chemistry laboratory (see equipment description in the “Government Furnished Property” listing), collection of various field samples, coordination of sampling and analysis tasks performed by subcontractors or other external entities, and coordination of sample analysis by off-site accredited laboratories.

5.2.4 Food Sanitation

a. The Contractor shall support the implementation of the requirements of the Food Safety Program (GOHPM) to prevent outbreaks of food-borne illnesses.

5.2.5 Institutional Operational Safety Support

a. The Contractor shall provide relevant occupational health support to programs described in Facility Systems Safety and Test Operations programs of this SOW (e.g., gas monitoring as needed, Hazardous Operations, PPE, Facility Inspections, Safety Permit reviews, HASP, Confined spaces, Construction design review, Hot Work, etc.).

5.2.6 Occupational Health Equipment and Laboratory Coordination

a. The Contractor shall coordinate the activities associated with maintaining the occupational health laboratories and equipment therein. Such tasks may include calibration, maintenance, and coordination of repairs of instrumentation, preparation for occupational sampling/surveys, and maintenance of adequate supplies of laboratory consumables and sampling media.

b. The Contractor shall provide oversight for the GRC Center-wide AED Program (74 AEDs at Lewis Field and PBS sites) and ensure that medical protocols meet the requirements of the GRC AED Program, in accordance with GLM-QS-1800.1 Chapter 18 (https://www.grc.nasa.gov/smad-ext/wp-content/uploads/sites/82/ohpm18.pdf).

5.2.7 Health Physics

The Contractor shall support the health physics effort which is focused on using sources of ionizing and non-ionizing radiation, including lasers, in a manner that is not only safe, but compliant with applicable regulations and consistent with recognized guidance documents.

a. The Contractor shall provide various health physics services to include, but not be limited to, coordinating instrument calibration, dosimetry program business services, and various health physics technical services associated with the following GOHPM health physics programs: Radiation Protection for Radioactive Materials, Radiation Protection for Radiation – Generating Equipment, and Non-Ionizing Radiation and Laser Safety.

6. Contract Administration and Business Management

The Contractor shall provide effective and efficient business processes, and administrative and technical program management for effective direction and control of this contract.

The Contractor shall provide and use management information systems, which monitor and measure performance, and allow for the planning, scheduling, organizing, controlling, and reporting of all activities required by the J.1 Statement of Work and the contract.

These systems shall be utilized to ensure accomplishment of program technical and schedule requirements, and cost objectives. At a minimum, the Contractor shall:

• Develop and implement effective, efficient, and responsive management process and systems.

• Institute and maintain effective oversight of all contract activities.

• Ensure effective integration of administrative, business, and technical functions.

• Develop and implement effective management approaches to identifying, analyzing, tracking, and mitigating contract related risks associated with:

- Contract transition/phase-in.

- Contract administration.

- Technical performance.

• Develop annual staffing plans vs. projected workloads.

• Develop and implement an effective management approach for estimating, projecting, controlling, and reporting contract costs.

• Develop and implement an effective management approach for communicating and documenting contract activity.

• Develop and implement an effective management approach for initially staffing and maintaining contract required staffing.

• Develop and implement an effective management approach for scheduling, monitoring, and overall contract and task performance.

• Develop and implement an effective management approach for monitoring Government Furnished Property.

6.1 Communications

The Contractor’s team shall initiate and maintain regular and effective written and oral communications with the CO and COR to discuss a wide range of contract performance issues including, but not limited to: process improvements, risks and related issues, corrective actions, recovery plans, and other details of contract operations (Base and IDIQ).

The Contractor shall, at the Government’s request, document in writing the decisions made during these communications.

6.2 Innovation Plan

Within 60 days of contract award, an approved Innovation Plan shall become a part of the contract. Revised/updated Innovation plans shall be required on an annual basis.