Unified_Communications_RFI.pdf

NLRB Unified Communications Request For Information (RFI) Page 1 of 18

National Labor Relations Board

Unified Communications

RFI

NLRB Unified Communications Request For Information (RFI) Page 2 of 18

Table of Contents

Telephone Communications

Video Communication

Mobile Access

Presence / Instant Messaging / Collaboration / Conferencing

Wide Area Network

Remote Access

Telephone Communications

Video Communication

Mobile Access

Presence / Instant Messaging / Collaboration / Conferencing

Wide Area Network

Remote Access

NLRB Unified Communications Request For Information (RFI) Page 3 of 18

Synopsis

This Request for Information (RFI) is issued solely for informational and planning purposes and does not constitute an Invitation for Bid (IFB), Request for Proposal (RFP), or Request for Quotation (RFQ). In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.

Additionally, the United States Government will not provide reimbursement for any information that may be submitted in response to this RFI. Respondents are solely responsible for all expenses associated with responding to this RFI. Interested vendors responding to this RFI may provide capability information for this requirement.

Responses to this RFI must not exceed 20 pages, including cover letter and contact information.

Subject response must contain:

(1) Interest in providing the services/supplies.

(2) Identification of business size.

(3) Brief description of past experience providing similar services/supplies.

(4) Innovative solutions for these requirements.

(5) Estimated price range to provide the services/supplies as stated herein.

(6) Estimated time frame for completing the project.

(7) Other relevant material relating to the objectives.

All RFI responses are due via email and in PDF format to Demetrick Moore, Sr. Contract Specialist, Demetrick.Moore@nlrb.gov by 5:00 PM EST on Monday, October 4, 2013.

By October 11, 2013, the Government will email an invitation to all interested parties who responded to the RFI. Upon receiving this email the vendor shall respond with a list of vendor attendees by October 17, 2013. Attendees listed will be granted access to the Pre-Solicitation conference to be held at 1099 14th Street NW, Washington, DC, NLRB Headquarters, October 24, 2013, time TBA. Vendors attendees shall bring state or federal issued identification photo ID(s). The NLRB is not responsible for any vendor attendee denied entrance in the building by Homeland Security.

Submitted questions or comments may be discussed during a Pre-Solicitation conference. It is not guaranteed that time will allow for all questions to be answered.

mailto:Demetrick.Moore@nlrb.gov

NLRB Unified Communications Request For Information (RFI) Page 4 of 18

Executive Summary

The National Labor Relations Board (NLRB) is seeking to gather ideas, best practices or recommendations to inform the development and implementation of our future state telephony, video and network architecture. Our objective is to provide enhanced functionality to our users while achieving cost savings through such strategies as consolidating networks and taking advantage of lower cost technical alternatives and contract vehicles. Specifically, the Agency is trying to create a modern single unified communications platform and network to empower Agency personnel to communicate with voice, video and data from all locations including the office, at home and on the road. Ultimately, the NLRB would like to aggregate these separate components under a single contract wherein a vendor (or multiple vendors) can provide these services in a comprehensive manner.

The NLRB requests responses to this RFI that will help the Agency understand what is available in the marketplace to meet our needs as well as relevant contract models. We are providing a description of “as-is” architecture and yearly cost summary (~$3M), as well as a description of our desired “to-be” state. Some elements of the “to-be” state are non-negotiable. We are looking to vendors to provide additional ideas, options and trade-offs.

The NLRB must continue to adhere to various government mandates and standards regarding access, security, compliance and control of its data and networks. These include the use of a Trusted Internet Connection (TIC), maintaining FISMA and FedRAMP compliance at the moderate level on the wide area network, and meeting various other government standards.

NLRB Unified Communications Request For Information (RFI) Page 5 of 18

Background Information

The NLRB is an independent Federal Agency created by Congress in 1935 to administer the National Labor Relations Act, the primary law governing relations between and among unions, employees, and employers in the private sector. The statute guarantees the right of employees to organize and to bargain collectively with their employers or to refrain from all such activity.

Generally applying to all employers involved in interstate commerce – other than airlines, railroads, agriculture, and government – the Act implements the national labor policy of assuring free choice and encouraging collective bargaining as a means of maintaining industrial peace.

Through the years, Congress has amended the Act and the Board and courts have developed a body of law drawn from the statute.

In its statutory assignment, the NLRB has two principal functions: (1) to determine, through secret-ballot elections, the free democratic choice by employees whether they wish to be represented by a union in dealing with their employers and if so, by which union; and (2) to prevent and remedy unlawful acts, called unfair labor practices, by either employers or unions.

The NLRB does not act on its own motion in either function. It processes only those charges of unfair labor practices and petitions for employee elections that are filed with the NLRB in one of its fifty-two Regional, Subregional, or Resident Offices.

The NLRB is organized into two major components: a five-member governing Board, and the Office of the General Counsel. The Board is a quasi-judicial body that decides labor issues, while the General Counsel investigates and prosecutes cases.

The NLRB is a 1,700 plus person organization with Regional Offices throughout the country and a Headquarters Office in Washington D.C.

NLRB Unified Communications Request For Information (RFI) Page 6 of 18

Objectives

The NLRB is seeking to gather ideas, best practices or recommendations to inform the development and implementation of our future state unified communications architecture such that we provide enhanced functionality to our users while achieving cost savings through strategies such as avoiding heavy investments in expensive phones, consolidating our networks from four to one or, possibly, two, and taking advantage of lower cost technical alternatives and contract vehicles within a reasonable timeframe – i.e., payback year of capital investment given current expenditures.

Specifically, the Agency is trying to create a modern single unified communications platform and network to empower Agency personnel to communicate with voice, video and data from all locations including the office, at home and on the road. The Agency believes a successful implementation of such a unified communications strategy is making sure the resultant network is capable of handling all Agency data needs and increased services in communications, presence and video, while simultaneously achieving cost savings by consolidating four separately managed networks for (1) data communications (WAN), (2) voice and telecommunications, (3) video conference and (4) mobile communication, thereby eliminating redundant services and costs.

The NLRB must continue to adhere to various government mandates and standards regarding access, security, compliance and control of its data and networks. These include the use of a Trusted Internet Connection (TIC), maintaining FISMA and FedRAMP compliance at the moderate level on the wide area network, and meeting various other government standards.

Ultimately, the NLRB would like to aggregate these separate components under a single contract wherein a vendor (or multiple vendors) can provide these services in a comprehensive manner. The NLRB would like to move away from trying to estimate the requirements for network bandwidth and other individual items and towards having a vendor meet service level agreements (SLAs) for access to the various services. Such a comprehensive contract should result in a service or services that is/are is easier to manage and more affordable over the period of the contract. This cost model and resultant return on investment should be detailed in the response to this RFI. The Agency is looking for a model which does not require the NLRB to purchase all equipment as an upfront capital expense, but one in which equipment can be purchased in a timely manner commensurate with growth in actual usage across the life of the contract. The NLRB would like RFI responses that help the Agency understand what is available in the marketplace to meet our needs and relevant contract models.

NLRB Unified Communications Request For Information (RFI) Page 7 of 18

“As-Is” Description

Currently, the NLRB operates and maintains telephone communications; video communications;

mobile phones; a presence, instant messaging and conferencing solution; and a WAN for data communications and remote access. The Agency’s costs for these existing systems and services are summarized below. A list of NLRB Office locations and staffing levels is provided in Appendix 1.

Average Monthly Spend

Average Yearly Spend

Leased Lines (2,781 lines) Dial Tone and Local Calls (Multiple Providers) 104,926.87$ 1,259,122.44$ Maintenance and Phone Wiring Contracts 4,166.67$ 50,000.00$ Long Distance and 1-800 #s (Average of 3 months charges) 3,673.09$ 44,077.04$

Subtotal Leased Phone Lines & Equipment 112,766.62$ 1,353,199.48$

Video Conferencing Video Bridging (Usage-based) 6,232.23$ 74,786.74$ Video Maintenance Contract (60 locations) 8,186.59$ 98,239.13$ Video IP circuit for each Tandberg video unit 27,617.00$ 331,404.00$ Honolulu Video DSL 117.00$ 1,404.00$

Subtotal Video Conferencing 42,152.82$ 505,833.87$

Audio and Web Conferencing Voice (Average of 3 months in 2013) 2,466.41$ 29,596.95$ Data (Average of 3 months in 2013) 7,254.52$ 87,054.20$

Additional non-contiguous US minutes, web recordings and USF and RCR charges of 19%, based on 15-month average 1,868.78$ 22,425.32$

Subtotal Audio and Web Conferencing 11,589.71$ 139,076.47$

Mobile Phones 29,983.67$ 359,804.00$

WAN (based on most recent 12 months) Non-recurring charges 175.96$ 2,111.46$ Recurring charges 53,488.83$ 641,865.97$ Surcharges and universal service fees 2,220.31$ 26,643.73$

Subtotal WAN 55,885.10$ 670,621.16$

Total Expenditures 252,377.91$ 3,028,534.98$

Summary of Expenditures:

NLRB Unified Communications Request For Information (RFI) Page 8 of 18

Telephone Communications

Traditional voice services include a mixture of ISDN digital phones and analog key phones across the nation. Existing features include:

● Direct inward dialing (DID)

● Caller ID

● Speed Calling

● 3-way and 6-way conference calling

● Call transfer within and outside of phone system

● Call forward busy and don’t answer to voicemail

● Call forward variable to manually forward calls to voicemail

● Multiple call appearances

● Secondary directory numbers

● One voice mailbox per phone

● Caller menu voice mail box on main listed number

● Attendant console with direct station selection (DSS)/busy lamp console

Video Communication

Video conferencing services are provided for conference rooms only. The Agency owns 61 Tandberg Edge 95 IP video units, 11 of which are located at the Headquarters (HQ) Office in Washington, DC, and 50 of which are located in the Field Offices throughout the country. The NLRB employs a contract for bridging and networking services. Features include:

● Tandberg Edge 95 IP video units, with a dedicated WAN of at least 512 kbps

● HQ systems integrated with A/V room control systems

● Users schedule bridged conferences via telephone or via web page portal

● Shared phone book for all Tandberg systems

● Tandberg Management System (TMS) server in HQ

● Monthly billing invoice breaks down charges by location and by bridging conference

Mobile Access

The Agency has approximately 310 mobile devices in use. These include a mix of iOS (95%) and Android (5%) devices. The NLRB uses Zenprise Mobile Device Management (MDM) on premise for device configuration and management but presently is conducting market research of alternatives. The current mobile services contract was procured from GSA Networx. Features of the contract include:

● Unlimited messaging

● Unlimited data

● 200 minutes pooled voice

NLRB Unified Communications Request For Information (RFI) Page 9 of 18

● GPS Navigation

● 2 GB Mobile Hotspot

● Temporary International service as required

Presence / Instant Messaging / Collaboration / Conferencing

The Agency has acquired and is in the process of migrating all users to Microsoft Office 365 Government Community Cloud (G3) for email services, SharePoint, and the Microsoft Office suite. Additionally, the NLRB plans to deploy Microsoft Lync for instant messaging, desktop sharing, presence, video and audio chat capabilities. At the time of this writing, the Agency uses a third party contractor who provides audio conferencing and Microsoft LiveMeeting services for desktop sharing. The contractor provides all bridging services.

Wide Area Network

The NLRB has a WAN consisting of 55 locations connected over a Multi-Protocol Label Switching (MPLS) network. The MPLS network is a fully managed service that includes the customer premise equipment (CPE) and was procured from the GSA Networx contract. The NLRB locations consist of two co-location data centers, Headquarters, and 52 Field Offices. The data centers and Headquarters locations are serviced by 100 Mbps WAN connections. The Field Office bandwidth varies with the staffing levels: five (5) Field Offices have 3 x T-1 connections, twenty eight (28) Field Offices have 2 x T-1 connections, and nineteen (19) Field Offices have single T-1 connections. The WAN is fully meshed with all Internet traffic egressing from a single data center and Managed Trusted Internet Protocol Services (MTIPS) connection.

The NLRB uses Riverbed Steelhead appliances at every WAN connection. The Steelhead appliances optimize all internal traffic and reduce WAN utilization by as much as 3:1.

Remote Access

The NLRB permits Virtual Private Network (VPN) remote access to Agency resources for employees. The current solution utilizes a Secure Sockets Layer (SSL) VPN and is both web-based and client-enabled. The NLRB uses a VPN client for all Agency-provided equipment and a web VPN connection for non-Agency equipment. The NLRB remote access utilizes end point detection to verify Agency-provided equipment status. The NLRB remote access solution is capable of multiple authentication methods, including local users, RADIUS, LDAP, SecurID and certificates. These methods may be combined. Remote access with Agency-provided equipment, once authenticated and connected, provides the user an experience like being on-premise and connected to the NLRB local area network (LAN). Remote access with non-Agency provided equipment provides limited web-based access to specific Agency resources. The NLRB remote access solution runs on SonicWall EX series appliances.

NLRB Unified Communications Request For Information (RFI) Page 10 of 18

Desired “To Be” State

The NLRB reviewed its current state and conducted market research in preparing this RFI.

Listed on the next several pages are the Agency’s desired features. Vendors are encouraged to comment on these features, provide alternatives and tradeoffs where relevant, and present suggestions that the Agency may want to consider when drafting the Request for Proposal.

Vendors should note that the Agency has migrated its development environment to the Amazon AWS Government Cloud and is beginning to utilize the Office 365 platform for email services, data storage, and application provisioning. The NLRB would like to integrate access to these services into the overall network and communications framework.

Telephone Communications

Desired features of a Voice over Internet Protocol (VoIP) System include:

● SIP trunking

● Function as a part of a network with a centralized voice mail system, including the ability to light message waiting indicator lights at each site

● Direct Inward Dialing as well as Caller-ID for all incoming calls

● Extension portability by allowing end users to ‘log in’ at any phone

● Integration with Office 365, including Lync

● Provide fail over dial tone and connectivity internally and externally in the event of outside loss of primary connectivity or power

● Method of attaching phones with minimal cost and effort

● Access to 911 service – subscriber must be able to obtain emergency service / assistance by dialing 911, with our without IP network access

● Allow various levels of calling privileges such as long distance and international calls to be programmable by extension

Desired features of a voicemail system include:

● Integration with Office 365

● Capacity to handle a voice mailbox for each extension/user

● Users must be required to enter a password or PIN to access their voicemail box

● Access voice mail remotely

● ‘Zero out’ to the system attendant

● Ability to stamp each new message with time and date

● Assign a default password for users, and provide a mechanism to reset passwords for users that have been locked out of their mailboxes

● Capable of adding or modifying a class of service

NLRB Unified Communications Request For Information (RFI) Page 11 of 18

Desired features of an automated attendant system include:

● Able to handle a minimum of three (3) automated attendant menus with customized recorded announcements

● Automated attendant options should be able to be changed by the NLRB Administrator

Desired of a phones and attendant system include:

● Ability to support IP soft-phones

● Provide an attendant console for servicing incoming calls to the network. The console should feature a simple, uncluttered layout of call appearance keys, attendant function keys and a large, easy to read display

● Provide SIP-B compliant phones with flexible support for inline power, local power or closet power

Desired features for user administration and productivity include:

● Incorporate integration with Microsoft Outlook, and dialing integration with Outlook contacts

● Users must be able to login/logout via both the phone set and GUI

● Incorporate a local, workstation-based GUI that allows users all of the call control capabilities available via the telephone set; the GUI must also allow users to configure call control and voice mail preferences

● Provide dynamic, on-line directories for internal and external users via both phone sets and GUI’s

Video Communication

Desired features of a video conferencing system include:

● Video integration between Microsoft Lync at the client and the existing Tandberg conference room systems

● Bridging that connects 3 or more users – either desktop or room systems

● Capability to review each locations usage statistics via a web portal, and generate usage reports

Mobile Access

As the Agency moves forward, mobility and secure access to information from mobile devices (whether Agency-provided or personally owned) will be key to the NLRB’s ability to effectuate its mission. This will include the ability to have presence, instant messaging, voice and video chat, NLRB Unified Communications Request For Information (RFI) Page 12 of 18 remote access and the ability for the Agency to manage these mobile devices through mobile device management (MDM) systems. Desired features of a MDM solution include:

● Integration with Office 365

● Cloud-based MDM solution

● Easy enrollment of devices

● Certificate authentication

● Integration with Active Directory

● Compliance with FISMA and other Federal security mandates

Presence / Instant Messaging / Collaboration / Conferencing

The Agency is transitioning to Microsoft Office 365 for these services. The Agency has procured Microsoft Office 365 Government Community Cloud (G3) and will utilize this as a primary integrated component in the resultant unified communications system. Thus, the NLRB is looking for responses that best leverage the capabilities of Microsoft Lync in Office 365. All RFI responses should indicate their integration and support of Microsoft Office 365 capabilities including but not limited to email, Lync, SharePoint and Microsoft Office applications.

Wide Area Network

The WAN must be a secure, private, fully meshed, transport interconnecting all NLRB locations.

The WAN must be fully managed by the provider including any required customer premise equipment (CPE). The management solution must include in-band and out-of-band management of all CPE. The WAN must provide sufficient bandwidth with minimum latency for NLRB Agency-wide unified communications combining voice, video and data. The WAN design must take into account staffing levels of various NLRB offices along with all possible local access offerings to the providers’ local point-of-presence (POP) to maximize the best value of bandwidth and cost. The WAN solution must provide portal access for WAN performance monitoring and reporting, trouble ticketing, change requests, billing, ordering and support. As the Agency has a significant investment in, and demonstrated experience with the benefits of, Riverbed products, the solution should integrate WAN optimization into the overall network and communications framework. Optional features that the NLRB is interested in are: gateway connections to cloud service providers from the WAN and redundancy to CPE, possibly at lower bandwidth.

Remote Access

The NLRB would like to expand employee remote access capabilities to increase fault tolerance and multi-platform support. The remote access solution must provide multiple connection points

NLRB Unified Communications Request For Information (RFI) Page 13 of 18 into the NLRB WAN providing fault tolerance. The remote access solution must support both SSL/TLS and IP Sec connections. The remote access solution must provide application virtualization and desktop virtualization enabling multi-platform support for NLRB applications.

NLRB Unified Communications Request For Information (RFI) Page 14 of 18

Appendices

Appendix 1: List of Agency Offices, Network Access, Personnel and Phone Lines

The chart below lists the location, number of users, and number of phone lines at each site, to aid in the development of an appropriate solution. Note that all offices have “lines” that are not for individual use, such as TTY, fax(es), panic alarm, conference room(s) , main voice mail, etc.

Office Location Number of T-1s

Number of Users

Number of Lines

Atlanta Judges 401 West Peachtree Street NW, Suite 1708 Atlanta, Georgia 30308-3510

3 15

Headquarters 1099 14th Street, NW, Suite 7200 Washington, DC 20570-0001

100 Mbps 600 845

NY Judges 120 West 45th Street, 11th Floor New York, New York 10036-5503

1 9 21

Region 01-Boston 10 Causeway Street, 6th Floor Boston, MA 02222-1072

3 39 56

Region 02-Manhattan 26 Federal Plaza, Room 3614 New York, NY 10278-0104

2 58 80

Region 03-Buffalo Niagara Center Building 130 S. Elmwood Avenue, Suite 630 Buffalo, NY 14202-2387

2 21 43

Region 04-Philadelphia 615 Chestnut Street, 7th Floor Philadelphia, PA 19106-4404

2 50 66

Region 05-Baltimore The Appraisers Store Building 103 S. Gay Street, 8th Floor Baltimore, MD 21202-4061

3 52 57

Region 06-Pittsburgh Two Chatham Center 112 Washington Place, Suite 510 Pittsburgh, PA 15219

2 27 57

Region 07-Detroit 477 Michigan Avenue, Room 300 Detroit, MI 48226-2569

2 49 76

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Office Location Number of T-1s

Number of Users

Number of Lines

Region 08-Cleveland 1240 East 9th Street, Room 1695 Cleveland, OH 44199-2086

2 36 56

Region 09-Cincinnati John Weld Peck Federal Building 550 Main Street, Room 3003 Cincinnati, OH 45202-3271

2 40 58

Region 10-Atlanta 233 Peachtree Street N.E.

Harris Tower, Suite 1000 Atlanta, GA 30303-1531

3 24 42

Region 12-Tampa South Trust Plaza 201 East Kennedy Blvd., Suite 530 Tampa, FL 33602-5824

2 19 40

Region 13-Chicago The Rookery Building 209 South LaSalle Street, Suite 900 Chicago, IL 60604-5208

3 53 72

Region 14-St. Louis 1222 Spruce Street, Room 8.302 St. Louis, MO 63103-2829

2 22 39

Region 15-New Orleans 1515 Poydras Street, Room 610 New Orleans, LA 70112-3723

2 32 47

Region 16-Fort Worth 819 Taylor Street, Room 8A24 Ft. Worth, TX 76102-6178

2 25 36

Region 18-Minneapolis Towle Building, Suite 790 330 Second Avenue South Minneapolis, MN 55401-2221

2 19 44

Region 19-Seattle 915 2nd Avenue, Room 2948 Seattle, WA 98174-1078

2 40 54

Region 20-San Francisco 901 Market Street, Suite 400 San Francisco, CA 94103-1735

3 38 67

San Francisco Judges 901 Market Street, Suite 300 San Francisco, California 94103-1779

1 10 Included in the above

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Number of Users

Number of Lines

Region 21-Los Angeles 888 South Figueroa Street, 9th Floor Los Angeles, CA 90017-5449

3 29 60

Region 22-Newark 20 Washington Place, 5th Floor Newark, NJ 07102-3110

2 36 59

Region 24-Hato Rey (P.R.)

La Torre de Plaza 525 F. D. Roosevelt Avenue, Suite 1002 San Juan, PR 00918-1002

2 24 37

Region 25-Indianapolis 575 N. Pennsylvania Street, Room 238 Indianapolis, IN 46204-1577

2 23 39

Region 27-Denver 600 17th Street 7th Floor, North Tower Denver, CO 80202-5433

2 23 39

Region 28-Phoenix 2600 North Central Avenue, Suite 1800 Phoenix, AZ 85004-3099

2 23 44

Region 29-Brooklyn Two Metro Tech Center 100 Myrtle Avenue, 5th Floor Brooklyn, NY 11201-4201

2 54 83

Region 31-Los Angeles 11150 West Olympic Blvd, Suite 700 Los Angeles, CA 90064-1824

2 34 51

Region 32-Oakland Oakland Federal Building 1301 Clay Street, Room 300-N Oakland, CA 94612-5211

2 35 51

Resident 03-Albany Leo W. O'Brien Federal Building Clinton Ave and N Pearl Street, Room 342 Albany, NY 12207-2350

1 6 16

Resident 07-Grand Rapids 82 lonia NW - Room 330 Grand Rapids, MI 49503-3022

1 7 20

Resident 10-Birmingham Ridge Park Place 1130 South 22nd Street, Suite 3400 Birmingham, AL 35205-2870

1 8 19

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Number of Users

Number of Lines

Resident 12-Jacksonville 550 Water Street, Suite 340 Jacksonville, FL 32202

1 1 9

Resident 12-Miami Federal Building, Room 1320 51 SW 1st Avenue Miami, FL 33130-1608

1 10 20

Resident 16-Houston Mickey Leland Federal Building 1919 Smith Street, Suite 1545 Houston, TX 77002

1 9 18

Resident 16-San Antonio Travis Park Plaza Building 711 Navarro Street, Suite 705 San Antonio, TX 78205-1711

1 3 11

Resident 17-Tulsa 224 South Boulder Avenue, Room 318 Tulsa, OK 74103-3027

1 3 13

Resident 18-Des Moines 210 Walnut Street, Room 439 Des Moines, IA 50309-2103

1 3 8

Resident 19-Anchorage Elevation 92 Building 1007 West 3rd Avenue, Suite 206 Anchorage, AK 99501-1936

1 1 10

Resident 21-San Diego 555 West Beech Street, Suite 418 San Diego, CA 92101-2939

1 4 10

Resident 26-Little Rock Metropolitan National Bank Building 425 West Capitol Ave., Suite 1615 Little Rock, AR 72201-3489

1 4 9

Resident 26-Nashville 810 Broadway, Suite 302 Nashville, TN 37203-3859

1 6 21

Resident 28-Albuquerque 505 Marquette Avenue NW - Suite 1820 Albuquerque, NM 87102-2181

1 4 11

Resident 28-Las Vegas 600 Las Vegas Boulevard South - Suite 400 Las Vegas, NV 89101-6637

1 10 19

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Number of Users

Number of Lines

Sub-Region 11-Winston-Salem Republic Square 4035 University Parkway, Suite 200 Winston-Salem, NC 27106-3325

1 20 43

Sub-Region 17-Kansas City 8600 Farley Street, Suite 100 Overland Park, KS 66212-4677

1 19 54

Sub-Region 26-Memphis The Brinkley Plaza Bldg., Suite 350 80 Monroe Avenue Memphis, TN 38103-2481

1 9 23

Sub-Region 30-Milwaukee 310 West Wisconsin Avenue, Suite 700 Milwaukee, WI 53203-2211

1 20 35

Sub-Region 33-Peoria 300 Hamilton Boulevard, Suite 200 Peoria, IL 61602-1246

1 11 26

Sub-Region 34-Hartford 280 Trumbull Street, 21st Floor Hartford, CT 06103-3503

1 17 38

Sub-Region 36-Portland 601 SW 2nd Avenue, Suite 1910 Portland, OR 97204-3170

1 10 18

Sub-Region 37-Honolulu 300 Ala Moana Boulevard, Room 7-245 Honolulu, HI 96850-4980

1 8 17

Permanent/Full-time Work-at-Home (WAH) Cable modems, DSL, etc.

40, and growing

Usually 1 phone line per

WAH office