1777776-Question_and_Answer-1_(2).pdf

1 NATIONAL LABOR RELATIONS BOARD

2 WASHINGTON, D.C.

9 Minutes of the UCC INDUSTRY DAY REQUEST

10 FOR PROPOSAL INFORMATIONAL SESSION, QUESTION AND

11 ANSWER SESSION, held at the National Labor Relations

12 Board, 1099 Fourteenth Street, N.W., Washington, 13 D.C., beginning at 10:55 a.m., before BRYAN BURNETT, 14 CIO, OCIO.

15 - - -

22 Veritext National Court Reporting Company

Mid-Atlantic Region

23 1250 Eye Street NW - Suite 1201

Washington, D.C. 20005

VERITEXT NATIONAL COURT REPORTING COMPANY

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1 A P P E A R A N C E S:

2 NLRB PANEL MEMBERS:

3 BRYAN BURNETT, CIO, OCIO

4 DEMETRICK MOORE, Contracting Officer, AMB

5 LAURIE SANDERS, ACIO-Infrastructure Services, OCIO

6 SCOTT THOMPSON, Data-communications, OCIO

7 RICHARD MEADOWS, Data-communications, OCIO

8 ROB WHITE, Tele-communications, OCIO

9 ERIC MARKS, ACIO-Enterprise Support Services, OCIO

10 TOM POJETA, ACIO-Administrative Systems, OCIO

12 - - -

1 P R O C E E D I N G S

2 MS. MOORE: Thank you, guys for the five

3 minute break. In the second room, if necessary

4 they'll repeat your question. Just inform them when

5 I do the roll call for your questions and answers.

6 In this room we have Ms. Jen Johnson, who will

7 approach you with the mic and repeat your question

8 if necessary.

9 MicroTech?

10 MR. NAPPI: Jerry Nappi with MicroTech.

11 Being the first one is not always good. My question

12 is more for the call center capabilities. Is it

13 going to be a single call center or distributed

14 multiple call centers across the country because of

15 the time zone changes?

16 MR. BURNETT: We don't have any of our

17 own call centers today, so each regional office is a

18 one-person or multiple person call center. And in

19 headquarters Eric Marks in enterprise support

20 services, every contract they've let has had the

21 service desk, if you will, provision their own phone

22 system, so we would at least have one here at

23 headquarters. But it would be interesting to have

24 the ability to -- we have one or multiple for

25 different types of call centers, but it would also

1 be interesting if an IT person could be a part of

2 the call center capability from their home, because

3 we do have people in the IT division who work in

4 Cleveland, Kansas City and Milwaukee.

5 We do have IT people who aren't part of

6 the ACD group today because we don't have the

7 capability for that. So call center capability is

8 interesting to us. It isn't something that

9 management has driven forward. We use Siebel for a

10 big part of our case management solution, and it's

11 kind of ironic that we don't use call centers in

12 that regard. I think we have multiple options

13 there.

14 MR. NAPPI: On call centers is it going

15 to be full time recording on that as well.

16 MR. MARKS: Currently we are on two

17 systems. We have an ACD system and we have

18 ServiceNow. Those two are separate, and there's no

19 way to monitor the first call response.

20 MR. BURNETT: I don't believe the report

21 calls for that.

22 MR. NAPPI: One last question. Is there

23 a requirement for the supervisor on the call center

24 to listen, barge in and whisper?

25 MR. BURNETT: We do not have that today

1 at all, but that would be an interesting idea for

2 us.

3 MS. MOORE: Before we move on, I have a

4 transcriber who's here that's taking notes and he's

5 having a hard time hearing, so if we can speak up

6 and speak clearly so that we can make sure that all

7 questions and answers will be posted. Thank you.

8 Carousel?

9 MR. LANNERS: I'm Jay Lanners with

10 Carousel. Can you shed some light on your current

11 WAN providers?

12 MR. BURNETT: Do you mean who they are?

13 MR. LANNERS: Yes.

14 MR. THOMPSON: CenturyLink is our wide

15 area provider.

16 MR. BURNETT: AT&T does provision our

17 tech services for those of you who are familiar it.

18 MR. LANNERS: Can you share your

19 philosophy with regards to equipment that's at end

20 of life?

21 MR. BURNETT: It's a broad question. We

22 will start with telecommunications systems.

23 Everything is end of life and we own very little, so

24 everything in our telecommunication systems Rob

25 White just indicated is end of life.

1 MR. LANNERS: Wide area network?

2 MR. BURNETT: Video, we have these

3 Tandberg units that we would like to keep using.

4 They're about four years old now. We would hope to

5 get a little more life out of those very expensive

6 units.

7 MR. STRAPPLE: Rich Strapple with

8 Carousel Industries. As far as the video with the

9 voice goes, would you be able to provide call detail

10 records, conference history for both the video and

11 the voice for sizing future infrastructure?

12 MR. BURNETT: We did provide summarized

13 information.

14 MS. MOORE: Before I move on I'm going to

15 have to take a small time out. It's very important

16 that I get the questions.

17 MR. BURNETT: The transcriptionist would

18 like for you to briefly repeat your question. I'm

19 so sorry.

20 MR. STRAPPLE: The question is around the

21 video and voice call detail records by location.

22 MR. BURNETT: Rob, I believe we can

23 provide that.

24 MR. WHITE: Currently we get our call

25 detail records through GSA because all of our lines

1 come from GSA, and we get our video detail records

2 through our video vendor, who sends a monthly

3 invoice for each circuit and all of the bridge

4 calls, a separate invoice for those.

5 MR. BURNETT: We could provide some

6 detail for you and provide the summary information

7 in the RFI. Thank you for your patience.

8 MS. MOORE: TIG?

9 MR. PUCKETT: James Puckettt with TIG.

10 The question that I have has to do with extension

11 dialling. Are you guys currently doing extension

12 dialling between sites, any at all?

13 MR. BURNETT: No.

14 MR. PUCKETT: Do you have a need to do

15 intention dialling between sites, any at all?

16 MR. BURNETT: The answer is yes, that is

17 a goal.

18 MR. PUCKETT: So you mentioned a couple

19 of times call centers, and then you said ACD, and in

20 some cases they're synonymous. It sounded like from

21 your previous question and answer that what you were

22 really looking more for was an advanced contact

23 center potentially. Would you agree that that's

24 true? Is that more of a like to have, need to have, 25 must have? Could you sort of categorize sort of the

1 advance features of the call center into one of

2 those three?

3 MR. BURNETT: So not having our own call

4 center today it's difficult to say exactly what

5 functionality we would like or not like. Again, as

6 I'm sure you're aware, we're paying a contractor to

7 provision their own ACD system. We're actually

8 paying for that ACD system, nothing is free, and so

9 having the ability to use our own system would be

10 advantageous to us.

11 What I was really referring to in the RFI

12 response is we have no plans to have a call center

13 in Kansas City or Milwaukee or San Diego or Hawaii.

14 There are no plans for that. But the idea would be

15 that we'd like a solution that -- what came out of

16 some of the RFIs to me was that solutions all

17 support a call center technology, which is

18 interesting to me, but it doesn't mean we need it

19 today, if that makes sense. I wouldn't call it a

20 demand. I would call it a built-in future growth.

21 MR. PUCKETT: Absolutely, although it

22 generates a follow-up question. So if you currently

23 have outside contractors who are providing their own

24 ACD for service desk and other things, is it your

25 expectation that once you get on the new platform

1 that you would ask or demand, request, whatever, 2 that they would abandon their current ACD and begin

3 to use your in-house system?

4 MR. BURNETT: Or in the next contract we

5 could say that it's no longer necessary to provide

6 ACD. For instance, what happens if I want to roll

7 over at six o'clock having a person that's in

8 Milwaukee take calls for an hour? If she reads the

9 questions and answers here she's not going to be

10 happy with me. But the point is the capability of

11 being able to do some of these things is more of an

12 interest to me then practically what we're going to

13 do on day one. We think that this is a very large

14 organizational change we're going to go through, 15 whatever solution we implement, and there should be

16 some future growth into it, which is one of the

17 reasons I stressed mobility and one of the reasons

18 the call center capability is pretty interesting to

19 me.

20 MS. MOORE: Microsoft?

21 UNIDENTIFIED SPEAKER: Just two quick

22 questions. (Unintelligible) with Microsoft. On

23 direct inward dialling, is that a requirement for

24 the majority of people?

25 MR. BURNETT: Yes. I'm saying that

1 because Rob White is shaking his head.

2 MR. WHITE: Currently everybody has it

3 and we want to keep it.

4 UNIDENTIFIED SPEAKER: Got it. And you

5 may have already answered his, but do you have a

6 rough range for the bandwidth at all of the sites

7 currently?

8 MR. BURNETT: The RFI listed the

9 bandwidth at each site. However, it is my

10 impression that we are already at the capacity.

11 Even if we weren't going to do unified

12 communications, we would have to do a wide area

13 network solicitation. I'm convinced of that. We

14 are at the end of the way our current network

15 operates. We do have a separate video network which

16 is completely separate today. We do have 53

17 separate phone systems. We have mobility solutions.

18 So the idea is you converge some of these

19 things and you get a better WAN out of it. We are

20 looking for it's fair to say a new WAN. Is that the

21 way to put it? A new WAN is part of this. The

22 solution should not be limited by the WAN. The

23 solution should dictate the WAN.

24 MR. THOMPSON: In the RFI we listed the

25 capacity of bandwidth we have for data and for voice

1 at each location. If you take those as a rough

2 guideline and combine them together, then you're

3 going to get a rough baseline, taking into account

4 they're also adding video on top of that.

5 MR. BURNETT: I think that all of you in

6 the unified communications space know that there

7 should be more functionality used once UC is in

8 place than less. So when Scott says baseline, it's

9 a baseline.

10 MS. MOORE: Ricoh?

11 UNIDENTIFIED SPEAKER: Good morning. Can

12 you hear me okay? One quick question. Would there

13 be any security concerns that would prevent you from

14 implementing a hybrid hosted telephone system? And

15 I can elaborate on that, if you want. A hybrid

16 hosted system would consist of an on-premise server

17 which would be connected to an offsite data server

18 elsewhere, allowing proactive monitoring and

19 maintenance.

20 MR. BURNETT: From my perspective, and we

21 talk about this in the RFI, the answer to your

22 question is no, as long as those facilities are

23 FISMA rated, government could, NIST certified. Of

24 you look at these various mandates that we live

25 under, we would expect this solution to coexist

1 among these mandates.

2 MS. MOORE: Cisco?

3 UNIDENTIFIED SPEAKER: Cisco has no

4 questions.

5 MS. MOORE: Catapult?

6 MR. BOLDEN: I actually have one

7 question. Howard Bolden from Catapult Technologies.

8 Just one question regarding the desk phones. You

9 mentioned that you wanted to have some combination

10 of desk and cell phones. Are you open to the idea

11 of not having any desk phones except for, say, your

12 receptionist or administrative assistants? How

13 invested are you in having a combination of cell

14 phones and desk phones, and would you be open to the

15 idea of foregoing desk phones for solely a cell

16 phone option?

17 MR. BURNETT: Sure. But the problem with

18 that answer is that -- you know, one thing I've

19 learned here is there is change. We have been able

20 to work with the business to effect change at the

21 NLRB. It is not always a smooth process. It's a

22 really great question. I mentioned that we didn't

23 want to be phone poor. Having no phones at all, 24 that's great, except for the receptionist, that

25 would never happen here. We will negotiate on the

1 impact of this with our unions, I'm sure. We will

2 identify the best products, the best setup for each

3 and every person in the agency, and I expect it to

4 be a mix.

5 I think it's a great idea, and I think

6 there are some firms that are doing that now.

7 Hewlett Packard or somebody I read about was going

8 all to cell phones. We're going to have a mix.

9 We're going to have a mix. But the point is I don't

10 think we would like a lot of video phones on

11 everybody's desk basically. Thank you for asking

12 that.

13 MS. MOORE: Fiber Link? Optus? No

14 Optus. Net Plus? How about TWD?

15 UNIDENTIFIED SPEAKER: No questions.

16 MS. MOORE: Fulton?

17 UNIDENTIFIED SPEAKER: Did you want a

18 separate WAN for voice and data, a new WAN that we

19 provide, for example?

20 MR. BURNETT: I will let my data

21 communications team take that question.

22 MR. THOMPSON: Yes. We need a new

23 network, whether it's composed of one or more, but

24 it still works as a cloud that is a wide area

25 network. Either solution would be feasible.

1 MS. MOORE: Spectrum?

2 UNIDENTIFIED SPEAKER: Regarding your one

3 submission concerning fax, I guess now you know who

4 that came from. Anyway, here's the question. Did

5 you want to use the older infrastructure technology

6 networking like fax on demand to hard machines, or

7 did you want to be able to have a fax option

8 integrated into your UC program?

9 MR. BURNETT: I think the answer is

10 number two. It probably is not going to be the

11 driver at the end of the day for our final solution, 12 but it's number two.

13 MS. MOORE: Mitel?

14 MR. FERALDI: John Feraldi. I e-mailed

15 you a question in the interest of unified

16 communication. Do you have your e-mail?

17 MR. BURNETT: The only reason I don't

18 have my e-mail open here is because you would be

19 reading them as they popped up on the screen. So

20 please go ahead. I'll call it up while you're

21 talking.

22 MR. FERALDI: I sent it to Demetrick.

23 MS. MOORE: No, sir. I apologize. I

24 don't have my e-mail with you.

25 MR. FERALDI: The question is about

1 current and future LAN infrastructure. I believe

2 you already partially addressed that. Will you

3 provide information on the current LAN

4 infrastructure?

5 MR. BURNETT: Yes. But again, I think

6 that is -- so what can we provide? We can provide

7 the data network we have, the video network we have.

8 I'm not sure we can provide call volume for the

9 phone networks we have. At the end of the day I

10 think that we're going to have to depend on smart

11 people looking at those numbers and developing a

12 network for us that will work. Does that make

13 sense?

14 MS. MOORE: GlowPoint?

15 UNIDENTIFIED SPEAKER: No additional

16 questions at this time.

17 MS. MOORE: Red River?

18 MR. MCINTYRE: I'm Justin McIntyre from

19 Red River. Not to keep beating up the WAN guys, 20 I'll make mine not as intensive. Whenever you spoke

21 regarding the components on the WAN would not be

22 capable of a converged network, is that due to the

23 lifecycle that they're currently in, functionality

24 and capability, bandwidth? Can you maybe talk about

25 that a little bit further?

1 MR. BURNETT: Yes.

2 MR. MCINTYRE: The next question is in

3 regard to your current data centers in

4 Massachusetts. With regard to those data centers, 5 is there any service that you want to keep in or

6 take out of with regard to the solution with those

7 data centers? Do you consider them optimal

8 locations for the solution that you're looking for?

9 MR. BURNETT: The data centers are not

10 part of the solicitation. While clearly we have

11 some wide area networking into those data centers, 12 there is no video, no voice, and no mobile

13 technology that employ those. It's simply data.

14 MR. MCINTYRE: Do you consider it to be a

15 service origination location? In other words, could

16 services be hosted from those locations to them?

17 MR. BURNETT: Yes.

18 MR. MCINTYRE: And they're expandable?

19 Do you own these data centers?

20 MR. BURNETT: As much money as we have, 21 they're expandable.

22 MS. MOORE: Sprint?

23 UNIDENTIFIED SPEAKER: For equipment do

24 you have a preference for lease or purchase?

25 MR. BURNETT: Are you talking about

1 infrastructure equipment or the actual devices?

2 UNIDENTIFIED SPEAKER: Well, I guess

3 both, so a combination of CT for router hardware as

4 well as desk phones and things of that nature that

5 we would have to provide.

6 MR. BURNETT: I can tell you that as of

7 today the infrastructure equipment is part of our

8 managed services. Correct?

9 MR. THOMPSON: Correct.

10 MR. BURNETT: So any infrastructure

11 services that we need, switch, routers, et cetera in

12 the field at headquarters are linked as part of

13 managed services. Devices, say, like from Sprint, 14 we buy the device and pay for the service. Phone?

15 MR. WHITE: We own all of our phones. We

16 don't lease telephones. We also own all of our

17 video equipment.

18 MR. BURNETT: I misspoke there. The

19 routers in the field are part of the managed

20 services agreement. We actually own the switches.

21 So it's a little bit of all of the above. Part of

22 it really comes down to budget, how budget cycles

23 work. Certainly, if you look at how we're using

24 cloud services and consuming cloud services, if we

25 have a per user per month pricing from Microsoft

1 versus buying our own exchange infrastructure, 2 clearly the cloud model is more of a service pricing

3 driven approach. But right now it's a combination.

4 I'm not sure that we have a distinct preference

5 going forward.

6 UNIDENTIFIED SPEAKER: Just to clarify, 7 the earlier question about desk phones, clearly

8 you're looking for some form of IP desk phones, so

9 your preference for that would be a purchase as

10 opposed to a lease?

11 MR. BURNETT: I would not say that, no.

12 Today they're all purchased.

13 UNIDENTIFIED SPEAKER: But you're open to

14 both?

15 MR. BURNETT: I'm open to both. It's a

16 very good question. Thank you.

17 MS. MOORE: CenturyLink?

18 MR. BURNETT: May I just add one more

19 point to yours? Part of it is budget. Part of it's

20 driven by the amount of budget you have each and

21 every year, and part of it is the flattening, the

22 cost curves and the spike we had at the very

23 beginning. But I would hope on our side that we are

24 intelligent enough or knowledgeable enough to be

25 able to do the total cost of ownership and realize

1 whether it's a better deal for us to buy the

2 equipment or a better deal to lease the equipment.

3 So it's really two-fold -- I guess three-fold, 4 what's the total cost associated with this device as

5 opposed to which is better now.

6 UNIDENTIFIED SPEAKER: I guess a lot of

7 it drives also on whether it's the capital or the

8 expense. If you're talking desk phones and you

9 don't want to be cash poor, that may be a better

10 option.

11 MR. BURNETT: Or Howard's idea of not

12 having any desk phones. Or lease towards purchase.

13 There's lots of different ways. Hopefully our

14 people in acquisition or finance would be able to do

15 the math and figure out which is better for the

16 stewardship of the public's money.

17 MS. MOORE: Avaya? CDWG?

18 UNIDENTIFIED SPEAKER: No questions.

19 MS. MOORE: Thank you. I think this says

20 Windstream? Is that correct? Any questions?

21 UNIDENTIFIED SPEAKER: No questions.

22 MS. MOORE: Verizon? Softchoice?

23 UNIDENTIFIED SPEAKER: Thanks for having

24 us this morning, and thanks for this roundtable for

25 all of us entertaining the RFP. A question

1 regarding the MDM solution that you're

2 contemplating. I know you've mentioned briefly that

3 you might do it on site, but you're not sure if this

4 will be part of the component toward that. One is

5 the criteria you're evaluating for your MDM

6 solution, and two, are you working with any partners

7 currently around the MDM solution that you're

8 contemplating?

9 MR. BURNETT: It's a little bit like the

10 data -- the data centers we decided to keep out of

11 the solicitation. Right? And then you start how

12 much do you want to include and how much do you not

13 want to include. Fiberlink I think is one of the

14 people here. They pretty much are I think an MDM

15 solution vendor, and we received an RFI response

16 from them. We presently use Zenprise for MDM, and

17 we host it on premises. Zenprise was purchased by

18 Citrix.

19 We are looking at multiple different ways

20 to do two different things, to manage the mobile

21 device and to deliver secure access to information

22 from those devices. One or both of those probably

23 doesn't really fit into the scope, if that makes

24 sense.

25 Let's say we went with a hundred percent

1 mobile phones, which is not going to happen. Let's

2 just say we did that. The hundred percent mobile

3 phones are distributed. We would need some way to

4 manage where these phones are, are they on, do we

5 need to wipe them when they're lost, providing

6 remote support to those people who are using those

7 phones. In that scenario I can see this being tied

8 to this particular contract solicitation.

9 If you talk about how I'm going to

10 deliver an application, a secure application to that

11 device, I'm probably going to pull that piece out.

12 Because the MDM space is just so crowded right

13 now -- you think this room is crowded? If I was a

14 big federal agency and had an MDM industry day I

15 would need a football field. So for us it's going

16 to be optional. The device management part of it is

17 more intriguing as part of this solicitation than

18 the application management portion. It's hard to

19 separate where one ends and where the other begins.

20 I'm sorry it's not a great answer, but it's the only

21 one I've got.

22 MS. MOORE: QinetiQ?

23 UNIDENTIFIED SPEAKER: Do LAN switches

24 currently support PoE.

25 MR. THOMPSON: The ones here at

1 headquarters out in the field, we only have eight

2 PoE ports.

3 UNIDENTIFIED SPEAKER: Per office or

4 total?

5 MR. THOMPSON: For a 48 port switch.

6 Just like in the RFI, it did state that possibly

7 devices would be in-line power suppliers.

8 UNIDENTIFIED SPEAKER: If a new WAN

9 design or WAN provider was suggested or proposed, 10 can you provide contract termination dates or

11 contract termination fees for the existing Century

12 links?

13 MR. BURNETT: Networks is very customer

14 friendly in that regard. It's currently a networks

15 contract, and I think you can look that up. It's a

16 certain number of days' notice. It's actually going

17 to be quite helpful to us in that regard, because as

18 you can imagine, we're not going to do 56

19 deployments but one deployment and then another

20 deployment and another deployment. So we'll stand

21 up a new WAN, take the old one down, stand up a new

22 WAN, take the old one down.

23 It's interesting that we're not

24 constrained by a lot. We don't have a PBX that we

25 have to depreciate or use for another five years.

1 We have -- sorry, Rob -- old crappy phones. So we

2 don't have a lot that we have to carry forward, we

3 really don't, and so I think it puts us in a pretty

4 intriguing position, actually.

5 MS. MOORE: New Signature?

6 UNIDENTIFIED SPEAKER: No questions.

7 MS. MOORE: MCS?

8 UNIDENTIFIED SPEAKER: My questions are

9 specific to remote workers and remote desktop, the

10 few comments you had on that. Do you have a planned

11 solution for supporting your growing legion of

12 teleworkers and your thoughts on how you incorporate

13 UC into your deployment for supporting remote

14 workers?

15 MR. BURNETT: Interesting. I'll start

16 off and anybody else can jump in. Clearly how we

17 reach them, so presence, being able to have one

18 phone number reachable anywhere --

19 UNIDENTIFIED SPEAKER: I'm talking more

20 specifically about the application internally for

21 supporting remote workers, a Citrix type thing, the

22 various ways you can support a worker back into your

23 inner office systems who's working from their PC at

24 home.

25 MR. BURNETT: There's a couple of ways of

1 looking at it. We currently have a two factor

2 authentication today through Aventail. We ask

3 people to take home their GFE. They connect through

4 Aventail Net's ad hoc access. We do provision

5 pre-configured routers to our full time work at home

6 staff and those come across a secondary network and

7 Palo Alto firewalls.

8 The last piece, though, goes more back to

9 the MDM side of this. As more devices are

10 available we like this idea of -- have you guys

11 heard of application aggregators or workspace

12 aggregators? That, to me, is the most intriguing

13 way to deliver secure wrapper, if you will, secure

14 HTML 5 based applications. If you had that work

15 space aggregation wrapper you could deploy to a Mac, 16 to a PC, to an iPad, to a Surface, to an Android.

17 That to me is more the way that we're headed

18 internally.

19 UNIDENTIFIED SPEAKER: So to say that

20 back to you, the penultimate solution to you would

21 be if you have a remote worker and they have a soft

22 application, that that is part of their office

23 environment that they're logging into.

24 MR. BURNETT: Yes.

25 MS. MOORE: Altura?

1 MR. MAJORS: Good morning. Caroll Majors

2 with Altura. Will you be providing a list of

3 attendees at this conference?

4 MS. MOORE: That's a good question. I

5 have not decided if I will post the attendee list.

6 MR. MAJORS: And my intent of that

7 question is for other companies to possibly team

8 together.

9 MS. MOORE: Good idea.

10 MR. BURNETT: Can we ask what they would

11 like?

12 MS. MOORE: I will take you guys' answers

13 into consideration. I'm not going to say no. I

14 will definitely take it into consideration. That's

15 something that I would say that I had not thought

16 about. But you if you don't mind, I'd like to talk

17 to my chief a little bit about that to make sure

18 that, if I make that decision, that that is a proper

19 decision to make.

20 MR. BURNETT: Great question. We would

21 expect that there would be some teaming involved in

22 a large job like this.

23 MR. MAJORS: What are the existing phone

24 systems that you have today?

25 MR. WHITE: Over half of our phones

1 around the country are ISDN phones. In this

2 building all of our phones are ISDN phones. The

3 larger offices are all ISDN served with a Centrex

4 dial tone plus 2B+D multipoint BRI. And some

5 offices have analog key system, but every office has

6 analog lines for fax machines, TTY phones which we

7 have to provide in every office per the Disability

8 Act which we will continue to have to provide, and

9 an analog line for a panic alarm system which every

10 office will have to retain. Some offices also have

11 analog systems for Polycom speaker phones. There's

12 one here and there's one in the other room sitting

13 behind the video system. Those are usually in

14 either conference rooms or in regional directors'

15 offices for large group meetings. They love their

16 Polycoms.

17 MR. MAJORS: Is there any key systems out

18 there?

19 MR. WHITE: Norstar key systems, Comdial

20 in Pittsburgh. There's a couple of PBXs that are on

21 building wide GSA phone systems, so we're forced to

22 use those because we're in that building. There's

23 like three or four of those.

24 MR. MAJORS: Would we be able to get an

25 inventory of the phone systems that are out there?

1 MR. BURNETT: Would that be helpful for

2 the RFP, to put an inventory of the phone systems?

3 MR. WHITE: We're not going to keep any

4 of them, so I don't understand the relevance.

5 MR. MAJORS: The relevance may be that

6 some of them may have some investment protection, 7 depending on the software versions.

8 MR. BURNETT: I think we want to

9 greenfield this, but we will provide as much as we

10 can.

11 MR. WHITE: I can tell you that there are

12 three small offices that have voice over IP phones

13 now, so that would call into what you're saying.

14 Two of the offices don't even have but four phones

15 in them. They're very small offices. Our St. Louis

16 office has maybe 20 phones because they're on a

17 building wide phone system, and in that building

18 that phone system just got upgraded per GSA to voice

19 over IP for every government tenant in the building.

20 But all the other systems, they're not going to be

21 able to be reused.

22 MR. MAJORS: And with the Nortels, they

23 potentially have some investment protection that

24 when the buyer purchased Nortel years ago there may

25 be some credit that could be offered to that.

1 MR. BURNETT: Okay. Thank you. So we'll

2 provide that.

3 MS. MOORE: Glowpoint?

4 MR. MILLARD: This is Scott Millard with

5 the Glowpoint team. Rob or Bryan just mentioned

6 that some of the NLRB offices are tenants within

7 some of the larger government owned buildings. I'm

8 just curious, in a situation like that, what

9 responsibility will the RFP have to provide hone

10 services. Those phones I'm guessing are part of an

11 existing contract.

12 MR. BURNETT: We will get further

13 information about that. We own the network going

14 into that facility. We have one of your networks

15 going in and one of CenturyLink's networks. We

16 don't have a way to provision phones today, so we

17 take what we can get. I imagine that if we're using

18 our network that we can put whatever devices we want

19 to be on the end of that network.

20 That would be my expectation, but we're

21 happy to go back to GSA and the facilities group and

22 flesh that out for you. It worried me a little bit

23 when he said that, too, but I think it's because we

24 don't have the capability to deploy phones, so we

25 use whatever the building is providing us, really no

1 different than the ISDN system except they happen to

2 be voice over IP.

3 MS. MOORE: MicroTech? You had a

4 follow-up question.

5 MR. NAPPI: Jerry Nappi, MicroTech again.

6 This is for the network people mostly. You

7 mentioned that it's going to be a move-out of one

8 office and moving into another office, so will the

9 whole network be in place in the new office, the

10 whole infrastructure, the switches?

11 MR. THOMPSON: For the headquarters move?

12 MR. NAPPI: Yes.

13 MR. THOMPSON: Yes.

14 MR. NAPPI: So everything will be there.

15 Now, getting to the wireless portion, will there be

16 wireless? The reason I'm asking that is because of

17 your SIP devices, your smart phones. Will we have

18 access to your wireless network or do you want the

19 phones on a separate wireless network? I don't need

20 an answer now.

21 MR. THOMPSON: To be honest with you, I

22 don't think we've considered putting phones on the

23 wireless network.

24 MR. NAPPI: Because your smart phones

25 have a SIP device.

1 MR. BURNETT: It's an interesting idea, 2 and I think we would have to be able to provision --

3 your question is one network or two, and the answer

4 is it depends, but it would have to be on the

5 network, I believe, especially if you're going to

6 add it as a desktop replacement. Now, just to go

7 back, the headquarters move is a green field.

8 Right? New building, show up with new phones. All

9 the other field offices, they're not going to be

10 moving at the same time we're provisioning these new

11 phone systems, so it's sort of a mixed bag in terms

12 of that. We do have wireless today in every one of

13 our buildings. We have 34 nodes in headquarters, 14 and we have somewhere between one and three nodes, 15 WAPs I should say, in every field office.

16 MR. NAPPI: And the question was more for

17 the main office move.

18 MR. BURNETT: The main office will be

19 fully wireless as well as wired.

20 MR. NAPPI: And the main office, is it

21 going to be a copper infrastructure or fiber to the

22 desktop?

23 MR. THOMPSON: Copper.

24 MS. MOORE: I kind of went off track

25 there. I only have a few more companies that I'm

1 going to give the opportunity to speak. AT&T?

2 MR. SOULISAK: Danny Soulisak from AT&T.

3 I have about maybe three questions. I'm assuming

4 the response time, that won't be part of the

5 requirement, or will that be part of the requirement

6 as part of a managed solution to be able to take

7 over that or are you guys managing that day?

8 MR. BURNETT: We manage the Riverbed

9 devices today. Do we manage the Tandberg units? We

10 do manage the Tandberg units.

11 MR. WHITE: We own the Tandberg, but we

12 don't have a bridge here. We pay another vendor to

13 do bridging.

14 MR. BURNETT: The point would be how do

15 we reuse those investments as part of your solution.

16 MR. SOULISAK: So if we integrate that, 17 is your intention that you would still be

18 maintaining the management of those existing

19 licenses?

20 MR. BURNETT: I believe the answer to

21 that would be yes. Going back to the other

22 question, it's the financial total cost of the

23 ownership question, but we manage them today, and I

24 believe we would do it going forward.

25 MR. SOULISAK: You mentioned remote

1 access as potentially an option in the future. How

2 does that tie into your security, your FISMA

3 security requirements? Does the remote access

4 coming in, is it a separate authentication.

5 MR. BURNETT: It's a great question. It

6 does go through the TIG portal, and I'm not sure it

7 should. We debate this internally sometimes as to

8 whether we should have a separate connection for

9 remote access and paying fees for endpoints that are

10 already on our network. It's a very good question.

11 Remote access is really changing, I

12 think. We have two factor authentication. We have

13 routers out in people's homes, and we use VPN

14 clients. All of that sounds good until everybody

15 wants to hook their iPads up and get to their

16 applications. I think this idea of workspace

17 aggregators and dynamic SSL or mini VPNs is where I

18 see some of the applications going. And if we're

19 all internally delivering HTML 5 applications, why

20 is that not possible? Why do I have to be stuck

21 with a government furnished laptop?

22 One of the ways we manage security today

23 is by asking people to use their government

24 furnished equipment at home when they work. That

25 works well in the consulting world, but in

1 government it's mixed results.

2 MR. SOULISAK: You're using Lync today.

3 Is that dedicated specifically to your office?

4 MR. BURNETT: Lync is in the cloud 365, 5 so by definition that's multitenant. We are

6 willing, as we said, to get the full services that

7 are provided by Lync to host those at a data center, 8 I'm trying to be as broad as I can, or an

9 environment or in one of our data centers or on

10 premises.

11 MR. SOULISAK: And the last question I

12 have. 508 compliance, is that something that's

13 going to be part of your requirements?

14 MR. BURNETT: 508 is part of everything

15 the government does. Simple answer.

16 MS. MOORE: Has Computer Professionals

17 had the opportunity?

18 UNIDENTIFIED SPEAKER: No questions.

19 MS. MOORE: AWS?

20 UNIDENTIFIED SPEAKER: No questions.

21 MS. MOORE: At this time have I skipped

22 over anyone? Delphina, is there anyone there that

23 needs to ask a question?

24 MS. ST. CLAIR: I think you talked to

25 everyone here.

1 MS. MOORE: The floor is open for

2 additional questions.

3 UNIDENTIFIED SPEAKER: I just have one

4 quick follow-up. In the RFP are you expecting to

5 include any requirements for growth either on the

6 WAN side or on any equipment purchases? Let me see

7 if I can ask the question a different way. If we

8 recommend a specific router, do we need to account

9 for 25 percent growth in head room? Do you have any

10 thoughts on the direction that NLRB is going?

11 MR. BURNETT: A lot of that's tied to the

12 number of employees who work for the institution. I

13 would say ours is stably declining. We hit 1,800

14 plus maybe two years ago and we're down to about

15 1,700 now. I'd like to think at some point there's

16 some stability there, but that goes back to my slide

17 about government budgets.

18 MS. MOORE: American Systems?

19 UNIDENTIFIED SPEAKER: I just have one

20 quick question regarding survivability at the remote

21 locations. Obviously some of the sites are very

22 small and some are very large. Would it just be

23 analog lines or backups locally?

24 MR. BURNETT: I think that's an

25 interesting question. I'll let Rob and Scott answer

1 that. I'll let them elaborate on that.

2 MR. WHITE: I believe in the RFI it did

3 say something about providing backup for phone

4 systems.

5 MR. BURNETT: There's some requirement to

6 have 911 access even when the main system is down.

7 Those kind of mandates obviously we have to live

8 with.

9 MR. WHITE: And TTY phones, we have to

10 have those.

11 MR. BURNETT: I probably said it earlier, 12 but we're not a hospital. If we're down for ten

13 minutes the world doesn't come to an end. Even with

14 our existing WAN we have backhauls that go over.

15 For us it's a cost/benefit analysis, what is our

16 down time versus the cost of keeping it up always.

17 I'm not sure we have a good answer for you on that, 18 but we are looking for industry to help us to find

19 the best solutions for that. Good question.

20 MR. THOMPSON: If we're looking for like

21 the one number kind of solution to reach somebody, 22 the mobile phones would fall into the backup also.

23 MR. BURNETT: For those of you who are in

24 New York, after Sandy we had trouble basically even

25 using our cell phones because of two things. One, 1 some cell towers were damaged, and two was that

2 everybody in New York and Brooklyn was trying to use

3 their cell phones at the same time.

4 MS. MOORE: What about Viewtron

5 (phonetic)?

6 UNIDENTIFIED SPEAKER: No questions.

7 MS. MOORE: And CPGP?

8 MR. BOYER: This is Ryan Boyer. Do you

9 have any philosophical requirements on open

10 standards like SIP versus proprietary integration?

11 MR. THOMPSON: As long as it can be

12 bridged to standards.

13 MS. MOORE: GTT?

14 MR. MCNAIR: No questions at this time.

15 MS. MOORE: I'll ask once again because

16 I've checked everyone on my list, but have I

17 overlooked anyone?

18 UNIDENTIFIED SPEAKER: You overlooked

19 Acuative, and we don't have any questions related to

20 technology. I do have some regarding acquisition.

21 You said acquisition questions should be taken off

22 line.

23 MS. MOORE: We have ten minutes. I'd be

24 willing to take the question.

25 UNIDENTIFIED SPEAKER: I am curious if

1 you're leaning towards or if you thought about your

2 acquisition strategy, whether large versus small, or

3 whether you're looking at existing vehicles, whether

4 it's connections of networks, which obviously would

5 have an impact on the vendor's ability to procure

6 and to work on the opportunity.

7 MS. MOORE: I would say that that's why

8 the RFI is out. This forum is going to give us the

9 information, and this forum is going to allow the

10 contracting department to decide which acquisition

11 method we choose. At this time, because we still

12 have a lot of information to look over, the

13 technical team I think will play a large role in

14 that.

15 We're dealing with IT, so of course we're

16 looking for creativity. We're looking for proposals

17 that would allow our program managers to have their

18 desires. How can that be accomplished in a small

19 business? Can it be accomplished by networks? I

20 don't have a good determination of all that, but we

21 are going to pick a method that would allow us the

22 full range of competition to be able to meet the

23 goals for the office.

24 Do any of you guys have any questions

25 over there?

1 MR. BURNETT: We very, very much

2 appreciate you guys coming out. As a parting gift, 3 I'm sure most of you will have parking tickets.

4 Welcome to downtown D.C. Again, thank you very much

5 for coming out. It's Friday, it's raining, you have

6 better things to do, I'm sure, but we very much

7 appreciate your time.

8 (Meeting concluded at 11:57 a.m.)

1 CERTIFICATE OF REPORTER

3 I, Keith A. Wilkerson, Court Reporter, do

4 hereby testify that the foregoing proceedings were

5 stenographically recorded by me and thereafter

6 reduced to typewritten form by computer-assisted

7 transcription under my direction and supervision;

8 and that the foregoing transcript is a true and

9 accurate record of the proceedings.

10 I further certify that I am neither

11 counsel for, related to, nor employed by any of the

12 parties to this action in this proceeding, nor

13 financially or otherwise interested in the outcome

14 of this litigation.

15 As witness my hand and Notarial Seal this

16 16th of December 2013.

18 Keith A. Wilkerson, 19 Notary Public

20 My commission expires:

21 November 12, 2014

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