NIHOLAO2020G00005 Amendment 00001.pdf.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE PAGE OF PAGES

1 4

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

7/2/2020

4. REQUISITION/PURCHASE REQ. NO 5. PROJECT NO. (If applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (IF OTHER THAN ITEM 6) CODE OD/OLAO

National Institutes of Health OD - Office of Logistics and Acquisitions Operations 6011 Executive Blvd. Room 529S Rockville MD 20852-3804

National Institutes of Health OD- Office of Logistics and Acquisitions Operations 6011 Executive Blvd. Room 529S Rockville, MD 20852-3804

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State, and Zip Code) 9A. AMENDMENT OF SOLICITATION NO.

NIHOLAO2020G00005

9B. DATED (SEE ITEM 11) 7/2/2020

10A. MODIFICATION OF CONTRACT/ORDER NO.

CODE: FACILITY CODE: 10B. DATED (SEE ITEM 11)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered, solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers, FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If Required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO., AS DESCRIBED IN ITEM 14

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify Authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43,103 (b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is NOT is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.

This Amendment 0001 is to provide NIHOLAO2020G00005 Questions & Answers

The due times remain the same. No other changes occur as a result of this amendment. Please include a signed copy of the SF30 with your proposals.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

Danielle Sweeney

15B. CONTRACTOR/OFFEROR 15C. DATE

SIGNED

16B. UNITED STATES OF AMERICA 16C. DATE

SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

NSN 7540-01-152-8070 STANDARD FORM 30 (REV. 10-83)

Previous Edition Unusable Prescribed by GSA FAR (48 CFR) 53.243

NIHOLAO2020G00005 Questions & Answers

1. SOW Section 1.1. What is the total number of eligible employees across all locations?

Refer to SOW; total number of eligible employees is approximately 25,000.

Employee Count by Location Worksite Staff AZ-Phoenix 56 Nationwide 732 MA-Framingham 18 MD-Bethesda Campus 13539 MD-Baltimore 707 MD-Bethesda 3080 MD-Frederick 648 MD-Gaithersburg 77 MD-Poolesville 10 MD-Rockville 4664 MI-Detroit 1 MT-Rocky Mountain Labs – Hamilton 287 NC-Research Triangle Park – Durham 895 Staff Total 24714

2. SOW Section 1.1. The information provided indicates that 635 days of care were requested and there were 206 cancellations. Is 635 the total demand for care, including cancellations, unfillable requests, etc.? How many days of care are actually provided in a year?

Refer to SOW.

3. SOW Section 1.1. Please provide the total number of employees and total # of dependents that received care in the last 12 months.

Refer to SOW. The one-year period referenced in the SOW is the period September 29, 2018 – September 28, 2019.

4. SOW Section 1.3. The required provider types for childcare include licensed family childcare and camps. Utilization of these provider types was not included in the historical data provided.

Please provide a utilization breakdown of the types of childcare used (in home, licensed childcare centers, licensed family childcare, and licensed camps)

Refer to SOW.

5. SOW Section 1.3. Are all providers, including family childcare and summer camps, required to be in the contractor’s network, or is the employee allowed to choose an out of network licensed care provider?

Providers must be a part of the contractor’s network.

6. SOW Section 1.3. Please provide a list of the top child and adult/elder care providers used over the last two years so that we can determine the feasibility of continuity of care with these or similar providers.

Response not given due to proprietary information.

7. SOW Section 1.3. What information is required to be provided “within 2 hours of notification”?

Confirmed care arrangements to the employee.

8. SOW Section 2.1. The requirement is for 3 references regarding the contractor’s past performance. Is CPARS an acceptable method to provide this information? Is this in addition to the past performance information required in Section L (list of the last contracts during the past 3 years AND the last 5 contracts awarded)?

CPARS is an acceptable method. The 3 references is in addition to the request in Section L.

9. SOW Section 2.1. Please provide a list of NIH locations with addresses and employee counts at each so that we can determine network availability and comply with the requirement to detail the number of providers within a 5mile radius of each location.

Refer to SOW; see employee breakdown by location in the table above in Question 1.

10. SOW Section 2.1. So that we can provide information on plans to expand in areas of high demand where NIH users have been unable to receive the service due to capacity limits or other reasons, please provide information on the specific areas that are in high demand and what the reasons are that the current demand is not being met.

High demand areas – refer to SOW.

11. SOW Section 2.1. Over the last 12 months, how many requests were unfillable and for what reason?

In general, the NIH has experienced a (96%) fill rate.

12. SOW Section 2.2.1. The requirements state the need for a “unique URL.” Is NIH looking for a custom URL that is specific to NIH only?

Yes, refer to SOW. Example: nih.yoursystem.com

13. SOW Section 2.2.1. What is your current evaluation response rate and which methods have been successful in achieving a 50% or higher rate?

Response not given due to proprietary information.

14. SOW Section 2.2.1.

How does the reservation process change if an employee requests to use a specific licensed provider?

Process does not change for a provider within network.

Does that provider have to be in the contractor’s network?

Yes.

If the contractor is able to accommodate the specific request, is there still a requirement to provide a list of 5 available options?

No.

15. SOW Section 2.2.1. Please confirm that each employee is able to request 10 days of care per year. Due to the ongoing impact of COVID-19, are you anticipating increasing this amount?

The new contract will be based on the 10 days of care per employee per contract year.

Currently, we are not anticipating increasing this amount due to COVID-19.

16. SOW Section 2.2.1. What is the process for verifying with the COR requests for care after 6pm or weekends if the need is urgent and the COR is not available?

There will be two additional point of contacts given as back-up in the event the primary COR is unavailable.

17. SOW Section 2.2.2. Please provide information on the quantity and type of print materials that are required and the frequency and locations where these are provided.

Refer to SOW; base your communication plan on approximately 25,000 employees at multiple locations with a frequency of six times a year.

18. SOW Section 2.2.2. How many live webinars are delivered each year?

Generally, we require the vendor to deliver four webinars per year.

19. Will NIH provide an eligibility file with employee names and other relevant demographics, such as Institute/Center, so that the contractor can confirm eligibility of each user?

The NIH will provide access to eligibility information upon award of the contract.

20. Is there a maximum contract value set for this firm fixed price contract? If so, what is that amount?

This information cannot be provided.

21. Please provide a copy of the Attachment "Packaging and Delivery of the Proposal.”

Not required for this RFP.

22. Is there an incumbent contractor currently performing these services? If so, would you be able to provide the incumbent contractors name and contract number?

Yes. Bright Horizons Family Solutions Inc. 75N98019P03162