Past_Performance_Questionnaire_RFP_NIH-LM-01800097.pdf

Attachment 4 – Past Performance Questionnaire – RFP-NIH-LM-01800097 –

OER Scientific and Program Support Services

PLEASE RETURN THIS PACKAGE VIA EMAIL TO briscoee@mail.nih.gov BY January

8, 2019 at 10:00 a.m.

The National Library of Medicine (NLM), National Institutes of Health (NIH) recently released a solicitation for a contractor to provide scientific and program support services at the NIH Office Extramural Research (OER). Offerors were asked to provide information on contracts, similar in size and complexity to the OER Scientific and Program Support Services procurement, on which they had performed in the past. An Offeror may submit you as a reference for past performance.

We are requesting your assistance in evaluating on how well the Contractor performed on this contract. Please fill out the attached questionnaire and return it to briscoee@mail.nih.gov .

NLM may contact you to clarify or verify any information provided.

Your input will be confidential. Please note your comments will be used to form the basis for evaluation of this Offeror. Thank you in advance for your assistance. If you have any questions, please contact, Em’Ria J. Briscoe at 301-827-6410.

PAST PERFORMANCE QUESTIONNAIRE

Agency:

I. CONTRACT INFORMATION

1. Name/Address of company being evaluated:

2. Is company listed in Question #1 the primary contractor or a subcontractor?

PRIME

3. Contract number (if applicable):

4. Contract type (if applicable):

( ) Fixed Price ( ) CPAF

( ) Cost Reimbursement ( ) ID/IQ

( ) CPFF - Completion ( ) BOA

( ) CPFF - Term ( ) Labor Hour

( ) CPIF ( ) T & M

( ) Other: (Please specify)

5. Period of performance (include option years, if any):

mailto:O%20Briscoee@mail.nih.gov mailto:Ryan_Singletary@nih.gov

6. Estimated annual contract amount: $

7. Brief description of services (major task areas) provided:

8. Type of Award: ( ) Competitive

( ) Non-Competitive

( ) 8 (a)

( ) Other

9. Name and phone number of the Contract Officer’s Representative (COR) or primary contact at client:

INSTRUCTIONS

In Sections II, III, IV, and V please use the following rating schedule for evaluation of the

Contractor's performance in each area listed:

Outstanding

Satisfactory

Unsatisfactory

Must include a brief explanation for all ratings.

For each question/item under Sections II, III, IV, and V, choose the adjective that best describes the contractor's work on the project. Provide your comments on the comment lines. If a specific question/item does not pertain to your contract, write "N/A." The adjective scale is defined below:

Outstanding

Contractor clearly excels in performing the requirements of the contract.

Satisfactory

Contractor meets all requirements of the contract.

Unsatisfactory

Contractor did not meet the requirements of the contract.

II. OVERALL CONTRACT PERFORMANCE

Rating:

Comment:

III. TECHNICAL PERFORMANCE

1. To what extent did the Contractor respond positively and promptly to technical direction and/or technical revisions to the contract?

2. To what extent did the Contractor complete work and provide deliverables on time?

3. To what extent were Contractor reports/other documentation submitted accurate and complete?

4. To what extent did the Contractor display the ability to identify and solve technical problems that arose during contract performance in an effective and expeditious manner?

5. How did the Contractor respond in emergency situations and in situations not covered by procedure? Did they go the extra step?

6. To what extent did the Contractor use effective escalation procedures when technical problems arose?

7. To what extent was the Contractor proactive in writing new procedures or in keeping procedures up to date?

8. To what extent was the contractor proactive in making recommendations for improvements in the daily process?

IV. MANAGEMENT PERFORMANCE

1. To what extent was the Contractor able to recruit and maintain qualified and reliable personnel for the duration of the contract? Was recruitment timely? Was turnover rate low?

2. To what extent was the Contractor able to accurately estimate and control costs of the contract?

3. To what extent was the Contractor able to accurately estimate and control costs of any subcontractors?

4. To what extent was the Contractor able to manage the overall performance of the contract?

Include items such as, planning, scheduling, monitoring, billing and reporting.

5. To what extent was the Contractor effective in interfacing with your staff and other contractors and in displaying a team approach to accomplish work when applicable?

6. To what extent did the Contractor coordinate, integrate, and provide for effective subcontractor management?

V. CUSTOMER SATISFACTION

1. How would you rate the Contractor’s ability to demonstrate a cooperative, business-like attitude and concern with the interests of your agency or company?

2. Has the contractor ever been given a cure notice, show cause notice, suspension of progress payments, letters of direction, or other written notification of unsatisfactory performance or progress?

Yes/No:

3. Have you ever terminated a contract with this Contractor, on this or any other contract?

4. Would you recommend the Contractor for another contract award?

5. Were there any other problems on the contract?

VI. NARRATIVE SUMMARY

Please use the following space to add any other information not included above that you feel would be beneficial to NLM concerning award of this contract.

VII. CLIENT INFORMATION

The following information refers to the individual completing the questionnaire:

Name and Title:

Organization (Agency or Company):

Phone Number:

Email: