OER_SP_QASP.pdf

OER Scientific and Program Support Services - Quality Assurance Surveillance Plan (QASP)

Performance Metrics

Performance Requirement Performance Standard Maximum Allowable Degree of

Deviation Requirements

Method of Surveillance

PM-1 (Program Management). Adherence to the Personnel Management Plan. Develop and maintain the plan. Identifies and documents new risks, risk mitigation strategies, identified problems and/or issues.

The Personnel Management Plan is submitted at the time of proposal and updated 30 days after contract award. The Plan shall be kept current throughout the contract period of performance.

The plan shall be submitted on time with no slippage. There are only minor omissions or minor corrections required. No slippage in notification of delays. Issues and problems are raised to the COR and/or TM within one (1) work day of their occurrence, and solutions are proposed within two

(2) workdays unless a time frame is mutually agreed to with the COR and/or TM. Solutions are incorporated into deliverables.

Contracting Officers

Representative (COR) and/or

Technical Monitor (TM) review.

PM-2. Adherence to the Quality Management

Plan. Develop and maintain the plan. Identifies and documents new risks, risk mitigation strategies, identified problems and/or issues.

The Quality Management Plan is submitted at the time of proposal and updated 45 days after contract award. The Plan shall be kept current throughout the contract period of performance.

The plan shall be submitted on time with no slippage. There are only minor omissions or minor corrections required. No slippage in notification of delays. Issues and problems are raised to the COR and/or TM within one (1) work day of their occurrence, and solutions are proposed within two

(2) workdays unless a time frame is mutually agreed to with the COR

COR and/or TM review.

Deviation Requirements

Method of Surveillance and/or TM. Solutions are incorporated into deliverables.

PM-3. Adherence to the Supervisory Plan.

Develop and maintain the plan. Identifies and documents new risks, risk mitigation strategies, identified problems and/or issues.

The Supervisory Plan is submitted at the time of proposal. The Plan shall be kept current throughout the contract period of performance.

There are only minor omissions or minor corrections required. No slippage in notification of delays.

Issues and problems are raised to the COR and/or TM within one (1) work day of their occurrence, and solutions are proposed within two

(2) workdays unless a time frame is mutually agreed to with the COR and/or TM. Solutions are incorporated into deliverables.

COR and/or TM review.

PM-4. Issues and problems are identified on a timely basis, risk mitigation strategies are documented and presented.

Issues and problems are raised and presented to the COR and/or TM when discovered.

Issues and problems are raised to the COR and/or TM within one (1) work day of their occurrence, and solutions are proposed within two

(2) workdays unless a time frame is mutually agreed to with the COR and/or TM. Solutions are incorporated into deliverables.

COR and/or TM review.

PM-5. Deliverables

• Personnel Management Plan

• Quality Management Plan

• Provide services in accordance with the PWS

• Non-disclosure Agreements

• Supervisory Plan

• Monthly Status Reports

Deliverables are complete, contain accurate information, and are delivered on time. Status Reports shall monitor the progress, schedule, quality assurance and resource expenditure for the reporting period.

There are only minor problems with the accuracy and completeness of deliverables.

Non-critical deliverables are no more than one (1) work day late.

No slippage in timeliness of critical deliverables.

Method of Surveillance

• Monthly Financial Reports

• Monthly Invoices

• Transition Plan

PM-6. Maintain qualified and stable workforce and positions are filled timely.

Staff demonstrates technical knowledge and experience in assigned areas. Staff produces error-free work products that adhere to

OER standards. Appropriate staffing levels are maintained throughout the period of performance of the task. Contractor does not have constant turnover of staff. When turnover occurs a transition plan is provided to the COR and/or TM within 2 days of notification.

Positions are filled no later than 30 days. No shall be no deviation for knowledge and experience. No deviation for maintaining the appropriate staffing levels and mix. There are only minor problems with the accuracy and completeness of work products.

Contractor staff retains knowledge in all areas of OER in accordance with the PWS.

COR and/or TM review of staff qualifications and work products.

PM-7. Control Cost Spending conforms to funding levels and cost is managed by having the right mix of staff at various labor rates. Contractor's adherence to established budget, assignment of personnel of appropriate technical expertise, appropriate and efficient use of resources, accurate and complete billing, relationship of negotiated cost to actual cost, other aspects of cost-effectiveness.

No deviation for incurring costs above funding levels.

COR and/or TM review of invoices and burn rate projections.

Method of Surveillance

TM (Task Metric)-1. Staff have the technical knowledge and experience in assigned areas and the ability to produce high quality work products that adhere to OER standards, in these areas:

Scientific Information Analysis

Scientific Text Analysis

Scientific Data Analysis

Program Operations

Executive Administration

Financial Analysis

Other

Work products are complete, contain accurate information, and are delivered on time. Assessment of timeliness will be determined upon agreement with the Contractor and the COR and/or TM.

There are only minor problems with the overall quality to include accuracy and completeness of the work product.

COR and/or TM review work products.

TM-2. Effective Communications. Communications are clear, timely, and at the proper level for effective management.

There is no slippage with the providing effective communications.

COR and/or TM review.

TM-3. Adherence to established OER practices, schedule and budget.

Contractor shall adhere to established OER practices that are provided within agreed upon schedule and budget, as well as meet the needs of the customer with little rework.

There is no slippage with adherence to established OER practices, any schedule and budget deviations greater than

10% shall be brought to the COR and/or TM’s attention upon awareness.

Performance Ratings:

The Contractor shall be evaluated monthly by the program for each metric based upon the following rating scale:

Exceptional – 4 points

Exceeded – 3 points

Met – 2 points

Partially Met – 1 point

Not Met – 0 points

The Contractor shall earn a minimum average of 2.0 for all monthly ratings to meet the acceptable level of performance.