NEW SOW 23.6.1 (003).pdf

Background: DLA operates a variety of radio communication systems and equipment at several DLA locations throughout the world, such as ASTRO25 Trunked Systems. Given the criticality of these communications systems to daily operational functions, DLA must ensure that all trunked radio equipment is functioning at all times. The primary means of communications for DLA Emergency Services is the Trunked Radio System. This Statement of Work identifies the Government’s requirements to ensure continuous operational efficiency related to the DLA Enterprise Radio communications infrastructure.

Objective: To maintain an Enterprise Trunked Radio System Maintenance contract for DLA radio infrastructure, services, and subscriber units. There will be Infrastructure Repair with Life Cycle Support Services to include Technical Support and other services as indicated in the below chart.

This contract will consist of one base year and two 12- month options. Currently DLA is obtaining this support under contract SP4701-20-C-0073 which expires September 2, 2023. The periods of performance are as follows:

Base Period: 9/3/2026 – 9/2/2027 Option Period 1: 9/3/2027 – 9/2/2028 Option Period 2: 9/3/2028 – 9/2/2029

The table below depicts the sites and the services that DLA requires under this contract in addition to all DLA Sites worldwide, including Non-Recurring Services. Travel will NOT be reimbursed.

Advanced Plus Services Richmond Columbus Mechanicsburg New

Cumberland Tracy Red River

Carlisle Barracks

Remote Sites

24x7x365 Technical Support x x x x x x

Onsite Support x x x x x x Infrastructure Repair with Advanced Replacement x x x x x x

Network Preventative Maintenance x x x x x x Local Radio Support x x x x x x Radio Subscriber Repairs x x x x x x x System Security Updates x x x x x x

STIG

Backporting x x x x x NICE Recorder x x x x x

EDGE

Availability Support x x x x x

STATEMENT OF WORK

DLA Enterprise Land Mobile Radio System

ANNUAL MAINTENANCE

DLA Remote Sites:

Albany, GA Anniston, AL Battle Creek, MI Bremerton, WA Camp Pendleton, CA Corpus Christie, TX Davis Monthan AFB, AZ Ft. Campbell, KY Guam Hawaii Hill AFB, UT Japan Kuwait, Camp Arifijan Letterkenny, PA Norfolk, VA Okinawa Qatar Red River, TX Tinker AFB, OK Tobyhanna, PA Warner Robins AFB, GA

Requirements under this Statement of Work:

Technical Support Requirements

Require 24/7, 365-days a year, System Technical Support via Telephone

• The Contractor shall work closely with the government representative to help identify and resolve network issues.

• The Contractor shall dispatch to the government site a qualified technician to correct any identified problems on the system.

• The Contractor shall confirm that each piece of Radio System Network equipment being repaired or shipped into the Motorola Depot for repairs or replacement is covered under this contract and advise DLA accordingly.

On-Site Support ‘Dispatch Service and On-Site Infrastructure Response’

Motorola Dispatch and On-Site Infrastructure Response Services

• The Contractor shall ensure that a Motorola-trained and qualified technician is dispatched to diagnose and restore the communications network as required.

• The Contractor shall comply with standard Motorola response times in arriving on-site to the government Radio Frequency (RF) Site.

• The Contractor shall notify the government representative once he/she arrives at the government Radio Frequency (RF) Site.

• The Contractor shall restore the system by performing basic troubleshooting at the Radio

Frequency (RF) Site.

• The Contractor shall open a trouble case with Motorola System Support Center and provide the case number to the government representative.

• The Contractor shall provide all updates to the case to the government representative.

• The Contractor shall escalate the case to the Motorola System Support Center or Motorola

Product Engineering Teams as needed if he/she is unable to resolve the issue.

• The Contractor shall verify resolution and, with Government approval, close the case with the Motorola System Support Center.

• The Contractor shall provide written records of all service activity (upon demand) to provide a comprehensive history of site performance, system issues, and resolutions.

System Upgrade Agreement x x x x x x x Emergency Call Box Support x Non-Recurring Services ($125k) x x x x x x x

Infrastructure Repair with Advance Replacement of System Equipment

Contractor shall repair all identified Motorola infrastructure equipment, as well as equipment from third-party infrastructure vendors.

• The Contractor shall coordinate all repairs through a certified local Motorola Service Shop.

• The Contractor shall provide Advanced Replacement of any malfunctioning system equipment to the proper DLA site within 24 hours. This system equipment shall be pre-identified on Motorola’s DLA Equipment List records as well as DLA’s equipment records.

• DLA Radio System Infrastructure consists of (but is not limited to):

• 18 KVL-5000’s (Distributed between 5 DLA ELMR Sites and 3 CIT Ops Sites)

• DLA Richmond:

o Motorola Radio System Core equipment at the Master Site in Richmond, VA, along with all associated radio system network equipment 1 CRYPTR ii T7539A 2 desk set radio gateway unit F7979A 1 GCP Site Controller T7038A 1 GTR8000 Repeater Site T7054A

1 GX4004 PROVENTIA L3612A

1 HP Color Laser Jet Enterprise M553 B5L25AR

1 HP2620-24 CN48DRR12Y

1 HP2620-24 T7854A

1 HP2620-24 CLN1856

1 HP2620-24 CLN1856

1 HP2620-24 CLN1856A

1 HPE3800 T7856A

1 Juniper Router DSSRX550645AP 1 KMF DL380 G8 Server TT2551

1 LX4000T MRV SAA MDM SVR TT2022

1 LX4000T MRV TERM SERVER TT2022

1 MOTOROLA GGM8000 SPM01SUM0238

1 Motorola S6000 Router T7483A 1 Motorola KRYPTR SQM01SUM0222

1 NAS 8TB STORAGE SEAGATE

3 PWR SUPPLY GTX4-1000RT120

13 radio desk set MCD5000 F2380A 1 HP Switch for MCD5000 J9979-60001

1 SWITCH HP 2620-24

1 TRAK GPS RUBIDIUM MSTR F2STD01

10 HP Z2 Mini G4 Workstation 5HQ59UP#ABA 1 Richmond GPS Server HPE DL360

GEN10 8SFF WINSVR 201 DSDL360WIN16SQL17

1 Richmond GPS Client HP Z2-MINI PC TT3492A 1 Richmond GPS Client Monitor HP E190I

MONITOR DSHPE190IMON

• DLA Columbus:

o Edge Availability System equipment

1 10 SIMU CALL MCC 7500 IP

RECORDER

TT2668A

1 19 INCH NON-TOUCH MONITOR,

BLACK

DS019BLK

3 2620-24 ETHERNET SWITCH CLN1856A

1 JUNIPER SRX550 DSSRX550645AP

1 HP2620-24 CEN LAN SWITCH HP2620-24

1 HP 2620-24 DISPATCH LAN

SWITCH

HP2620-24

1 FRU: GCP 8000/GCM 8000 DLN6569A

1 2620-24 ETHERNET SWITCH HP2620-24

1 2620-24 ETHERNET SWITCH

PRIME LAN 02

HP2620-24

1 EDGE SERVER VMS 01

1 GCP 8000 SITE CONTROLLER T7038A

1 STANDARD CONTROL STATION

COMBINER, 380-450 MHZ 4 C

DSCS38450405SN

1 GATEWAY PRIME GATEWAY 01 PRIME GATEWAY 01

2 GATEWAY PRIME BACKHAUL 01 HP2620-24

2 GGM 8000 GATEWAY SITE

ACCESS ROUTER 01

GGM8000

4 GGM 8000 GATEWAY SQM01SUM0205A

1 GGM 8000 GATEWAY SITE

GATEWAY 01

GGM8000

1 GTR 8000 EXPANDABLE SITE

SUBSYSTEM

SQM01SUM7054A

2 HP LASERJET PRINTER CP3525DN

110V

DLN6692A

1 MCC 7500 VOICE PROCESSOR

MODULE FRU

B1934A

4 MOTOROLA VOICE PROCESSOR

MODULE OP 3

B1933A

7 HP Z2 Mini G4 Workstation OP 3 5HQ59UP#ABA

1 SDM3000 F4543A

1 GPS CLIENT 5HQ59UP#ABA

5 GTR8000 Repeater Motorola Radio Repeater

2 GTR POWER SUPPLY FRU A25930L-A

1 VPM FRU B1934A

1 FRU SWITCH HP2620-24

1 FRU: PA UHF BAND 1 DLN6891A

1 GCP 8000 SITE CONTROLLER AA25930L-A

1 Antenna System 1 Richmond GPS Client HP Z2-MINI PC TT3492A 1 Richmond GPS Client Monitor HP

E190I MONITOR DSHPE190IMON

• DLA Mechanicsburg:

3 Z2 Workstation-PM Client 5HQ59UP#ABA

1 2620-24 ETHERNET SWITCH J 2620-24/J9623A

2 GGM 8000 GATEWAY SQM01SUM0205A

1 JUNIPER SRX550 DSSRX550645AP

1 GTR 8000 EXPANDABLE

SITE SUBSYSTEM

SQM01SUM7054A

5 GTR8000 Repeater Motorola Radio Repeater 1 Antenna System

• DLA New Cumberland:

o Edge Availability System equipment

1 GGM 8000 GATEWAY SQM01SUM0205A

5 2620-24 ETHERNET SWITCH CLN1856A

7 COMPUTER, Z-2

WORKSTATION WINDOWS 2Y355UP#ABA

1 Z2 Workstation-New PM Client 5HQ59UP#ABA

2 GGM 8000 GGM8000

1 SDM3000 F4543A

1 JUNIPER SRX550 SRX5500

1 Juniper SRX1500 EDGE

BACKHAUL RTR 01 Juniper T8493A 8 GTR8000 Repeater Motorola Radio Repeater

1 HP DL380 EDGE VMS01 HP DL380-GEN9

2 Aruba Switch EDGE

BACKHAUL LANSW 01 Aruba JL253A 3 Aruba Switch EDGE PRIME

SITE LAN SW 01 Aruba JL253A 2 Motorola GGM8000 Router

EDGE ACCS RTR 01 GGM8000

1 Motorola GGM8000 Router

EDGE PRIME SITE GTWY 01 GGM8000

1 GCP 8000 SITE CONTROLLER T7038A

2 JUNIPER SRX345 SRX345

1 Z2 Workstation-New PM Client 5HQ59UP#ABA 1 Richmond GPS Client HP Z2-

MINI PC TT3492A

1 Richmond GPS Client Monitor

HP E190I MONITOR DSHPE190IMON

1 Antenna System

• DLA Tracy:

o Edge Availability System equipment

1 2610-24 HP PROCURVE

SWITCH J9085A

3 2620-24 ETHERNET SWITCH CLN1856

1 DAT 72 HP STORAGEWORKS

1 EDGE VMS 01 T8378A

1 GCP 8000 SITE CONTROLLER T7038

6 GGM 8000 GATEWAY SQM01SUM0205

1 GTR 8000 GTR 8000 T7071A

1 HP 2620-24 J9623A

1 HP LASER JET ENTERPRISE M553

1 HP ProLiant DL360 G6 HSTNS-2120

3 HP Z2 MINI Z2

5 HPE 2620 2640-24

1 Juniper SRX550 DSEX2200C12T2G

2 PRIME GATEWAY 01 GGM8000

1 RX MULTICOUPLER 89-56C-15450

2 SDM 3000 F4543A

2 SITE ACCESS RTR GGM8000

1 STANDARD CONTROL

STATION COMBINER, DSCS38450405SN

1 TELEWAVE (385-455MHZ) 2.5

DBD ANTEN DSANT400F2

3 VPM B1933A

6 GTR8000 Repeater Motorola Radio Repeater

1 STANDARD CONTROL

STATION COMBINER DSCS38450405SN

1 TELEWAVE (385-455MHZ) 2.5

DBD ANTEN DSANT400F2

1 RX MULTICOUPLER 89-56C-15450

2 SDM 3000 F4544A

1 HP LASERJET PRINTER

CP3525DN 110V DLN6692

1 Richmond GPS Client HP Z2-

MINI PC TT3492A

1 Richmond GPS Client Monitor HP

E190I MONITOR DSHPE190IMON

1 Antenna System

• DLA Red River

9 GTR8000 GTR8000

1 WAVE 5000 SERVER SQM01SUM0284B

1 APX CONSOLETTE DUAL BAND L30TSS9PW1AN

• Carlisle Barracks (System Upgrade Agreement Only):

1 RF Site with 5 GTR8000 Stations 1 Dispatch Center with 2 MCC7500 consoles and 1 NICE

Playback station 1 Network Management Client 1 KMF Client 1 POP 25 Client

Network Preventative Maintenance Services

The Contractor shall provide an operational test and alignment of infrastructure or fixed network equipment to ensure that it meets original manufacturer’s specifications.

Once a year, trained Motorola technicians will:

• Physically inspect equipment.

• Remove dust and foreign substances.

• Clean filters.

• Measure, record, align, and adjust the equipment to meet the original manufacturer’s specifications.

This service will be performed based on a schedule agreed upon between the Government and Motorola.

Local Radio Support for Consolettes and Mobile Radios

Contractor shall provide an operational check of any defective consolette radio and any mobile radio to identify external or internal defects. If the equipment has an external defect or can be restored without opening the radio case, the equipment will be restored and returned to DLA.

All cabling and antennas associated with the consolettes, and mobile radios are to be checked for problems and repaired if installed or provided by a Motorola Service Provider.

Portable Radio Repairs

• Contractor shall provide service to keep subscriber radios at 100% operating condition.

• When a repair is required, DLA will ship the radio to the Motorola Depot which shall test, repair, and return the radio to its original factory specifications and return ship to the proper DLA location.

• Radio Firmware shall be upgraded to the latest version.

• The Contractor shall provide a 90-day repair warranty, as well as expedited turnaround repair times.

• Radios damaged from normal wear and tear will be restored to Factory Specifications and if applicable, FM-Approved standards and operationally tested.

• The Contractor shall clean external housings of the radios.

• The Contractor shall upgrade DLA’s LMR’s (Land Mobile Radios) to the latest firmware version and returned within five (5) workdays from date received.

• The Contractor shall, upon request, provide the government with packing/shipping material to minimize risk of damage to the radios during shipment. This includes special custom-made Consolette base station shipping containers.

• The Contractor shall provide the government with a Motorola Federal Express ‘next-day’ account number for the outbound shipment of radios.

• The Contractor shall install subscriber updates (operating software/firmware enhancements) currently published by Motorola under its Field Service Bulletin (FSB) program.

• The Contractor shall reprogram radios to the original operating parameters based on DLA’s template. If DLA’s template or code plug is not usable, a generic template or code plug will be used requiring additional programming by DLA to restore the original template.

System Security Updates

• The Contractor shall test the latest commercial security software updates as they are released by the software vendors and validate them for safe deployment to the DLA ELMR radio network.

• The Contractor shall provide Security Updates ensuring that antivirus definitions for both Microsoft and UNIX platforms, operating system software patches, and Intrusion Detection System (IDS) signature files for Motorola- provided IDS are compatible and will not interfere with ASTRO 25 network functionality.

• The Contractor shall release the Security Updates (i.e. patches) to a web link, from which the Government can download and manually apply tested and compatible patches to the system.

• The Contractor shall perform quarterly vulnerability scans of Motorola’s test systems using third-party scanning tools to identify and address new vulnerabilities and compliance issues.

• The Contractor shall obtain Information Assurance Vulnerability Management (IAVM) alerts issued by the Department of Defense Computer Emergency Response Center (DoD-CERT) and Original Equipment Manufacturer bulletins and technical tips for vendors such as Microsoft, Oracle, Solaris, RedHat, Adobe, etc. to address identified vulnerabilities.

STIG Backporting

The Contractor shall provide STIG Backporting that will address Security Technical Implementation Guidelines (STIGs).

This service will enable DLA to bring the security of certified Microsoft Windows operating systems and Internet Explorer (for supported releases) on ASTRO system infrastructure up to parity, or nearest to parity with the current ASTRO shipping release.

• This service shall consist of a Motorola trained and security certified technician responding to the customer site and applying updates between ASTRO system releases.

• The technician shall validate the updates and apply proper integrity controls to make sure that the updates are applied successfully without negatively affecting the system.

NICE Recorder Support

The Contractor shall provide NICE Technical Support service through a centralized telephone Support Center or Technician. NICE Support shall also include infrastructure repair of all Motorola “NICE” manufactured equipment, as well as equipment from third-party infrastructure vendors.

The Contractor Shall ensure that combined Motorola and NICE dispatches through On- Site Infrastructure Response services provide local, trained, and qualified technicians to diagnose and restore NICE equipment to 100% operating capability.

Edge Availability Support

Edge Availability Sub-systems located at Columbus, OH – New Cumberland, PA – and Tracy, CA, are to be considered part of the Motorola Radio System Infrastructure and be provided the same infrastructure services outlined in this Statement of Work.

System Upgrade Agreement (SUA) (Applies to Richmond – Columbus – Mechanicsburg – New Cumberland – Tracy – Red River - Carlisle Barracks)

• Modern LMR systems are specialized Information Technology (IT) networks that are a hybrid composition of commercial off-the-shelf IT components, specialized Radio Frequency (RF) components and software designed to comply with standards-based specifications. To ensure the highest level of operation, allow for system expansion, provide maximum lifespan and protect the initial investment, regular update and replacement of individual software and hardware components is required.

• The Motorola System Upgrade Agreement (SUA) is a comprehensive approach to technology refreshment of the ASTRO 25 system aligned with the Motorola lifecycle roadmap. As major system releases become available, the SUA will provide one system upgrade bi-annually. The SUA is a complete package of hardware, software and implementation services required to update the ASTRO 25 system to an eligible system release with an equivalent level of functionality.

• Updates to OEM components shall ensure availability of repair services support and may provide increased capacity and processing speed. Regular updates enable system expansion (i.e. expansion of RF sites, dispatch positions, data sub-systems, network management positions, etc.). Professional implementation services shall guarantee live system upgrades are performed with minimal interruption to system operation.

Richmond Emergency Call Box Support

The contract shall provide service support for twenty (20) emergency call boxes located at DLA Richmond with the following scope of work on an annual schedule:

• Clean contacts, check boards and wiring for any issues.

• Ensure callbox interior is clean and dry.

• Check each call box battery for proper voltage and replace the battery if it is not meeting specifications.

• Adjust voltage on power supply as necessary.

• Respond to DLA service calls for malfunctioning boxes.

This service shall be performed between 8:00am and 4:30pm Monday through Friday, excluding federal and state holidays.

Non-Recurring Services Agreement

Non-recurring services are listed below. All non-recurring services work will be performed at DLA government sites, unless approved by the DLA ELMR Site Manager.

• Disconnect all radios, parts, cabling, etc., and secure any unforeseen moveable parts for de-installation.

• Provide required packing materials.

• Unpack system components once radios reach destination location.

• Repair Motorola mobile and portable radios, Motorola Radio Desk Sets, Motorola Radio

Consolettes, antenna and cabling systems for physical damage caused by DLA that is not covered under the Radio Subscriber Repairs portion of this Statement of Work.

• Repair Motorola radio desk sets, consolettes, associated cabling and attached antenna systems.

• Install and de-install radios from vehicles in order to install, repair and/or replace radios in vehicles to include police and fire service vehicles, cranes and other non-conventional vehicles.

• Replace non-infrastructure - miscellaneous radio accessories, i.e., antennas, batteries, belt clip, and chargers, mounts, cables (expendable items not covered under infrastructure repair or radio repairs).

• Provide Radio Programming of new consolettes, mobile radios, and portable radios.

• Provide a code-plug/template for any radio used world-wide at DLA sites.

• Order and maintain subscription of Radio Programming Software (CPS)

• Provide minor upgrades to the Motorola M3-Core Radio System

• Provide misc. RF related equipment/supplies.

Note: Motorola is provided a list, annually, of all DLA radios and status as to if they are under ‘extended maintenance’ (covered under this contract) or ‘extended warranty’ which was part of the radio purchase.