NCDHHS DAP RFP - #30-2026-017-DHB_Addendum 1.pdf

This is an Addendum 1 to a Request for Proposal (RFP) issued by the North Carolina Department of Health and Human Services, Division of Health Benefits, for a Provider Data Management/Credentialing Verification Organization (PDM/CVO) solution under RFP 30-2026-017-DHB. The addendum addresses system issues with the ARIBA Sourcing Tool application and updates the RFP schedule. The pre-proposal conference is scheduled for June 17, 2026 at 2:00 p.m. ET, with written questions due by June 26, 2026 at 2:00 p.m. ET. The revised proposal due date is August 28, 2026 at 2:00 p.m. ET. Proposals evaluation begins September 4, 2026, followed by system demonstrations estimated for January 12, 2027. The estimated contract award date is June 8, 2027, with a protest deadline of 15 days after award. The contract term will be five years with two optional one-year renewal periods.

The addendum requires offerors to execute and return one properly executed copy of the addendum with their RFP proposal or prior to the proposal due date. Failure to acknowledge receipt of this addendum may result in rejection of the proposal. The underlying RFP solicits a cloud-based Software as a Service (SaaS) solution that consolidates provider data management, enrollment, credentialing, verification, and data-sharing functions as part of the Medicaid Integrated Modular Solution (MIMS). The solution must meet National Committee for Quality Assurance (NCQA) standards, support Medicaid Information Technology Architecture (MITA) 3.0 compliance, comply with NIST 800-53 controls, and integrate with the statewide NCID identity management system. Key deliverables include web-based and operations portals, automated credentialing workflows, document and correspondence management, reporting and analytics dashboards, and a toll-free provider call center with Interactive Voice Response (IVR) and Customer Relationship Management (CRM) tools. Data conversion and migration of approximately 4.25 million documents and all legacy provider data must be completed with state approval at each phase.