NAT25007-SELFSERVI-pr.pdf

This is a procurement document for the Delaware Department of Natural Resources and Environmental Control (DNREC), Division of Parks and Recreation, seeking a vendor to implement and operate self-service watersport rental kiosks at state parks in Sussex County. The vendor must provide non-motorized watersport rental equipment, including kayaks, paddleboards, paddles, and personal flotation devices, along with a self-service kiosk system featuring remote payment processing. The initial operational locations include Fenwick Island State Park, Assawoman Recreation Area, Delaware Seashore State Park's Tower Bay Road, and Town Road near the ADA launch. The bid submission deadline is Tuesday, November 25, 2025, at 1:00 P.M. local time. The contract term spans two years from March 1, 2026, through February 29, 2028, with the option for one additional two-year extension. The kiosks must operate during park hours, typically 8 a.m. until sunset, and operate unattended with the vendor responsible for equipment maintenance, customer service, safety instruction, and monthly reporting.

The contract will be awarded based on the highest percentage of gross receipts the vendor is willing to share with the state, indicating a revenue-sharing model rather than a fixed contract value. The vendor must maintain less than 5% downtime per month and limit customer complaints while providing comprehensive insurance coverage, including commercial general liability and automotive liability insurance. Performance and bid bonds have been waived by the state, potentially lowering barriers to entry. The vendor is required to submit monthly and annual financial reports to DNREC. No incumbent vendors were identified, and no specific set-aside designations or restrictions on responding organizations were mentioned in the procurement documents. No specific budget range was provided for this contract opportunity.