N6945018Q1711_PWS_0001.pdf

PERFORMANCE WORK STATEMENT (PWS)

1. PURPOSE AND OBJECTIVES

The United States Navy has a requirement for a qualified Contractor to provide armed roving patrol guard services to the U.S. Navy, San Salvador, El Salvador (referred to as “the CSL” hereafter). The Navy requires security to guard its personnel’s homes and to respond and assist its personnel in the event of any type of accident or conflict they encounter. The Contractor shall provide the organizational structure, management, and qualified staff at levels adequate to meet or exceed the requirement contained in this PWS. The Government intends to award a nine month

Firm Fixed Price (FFP) contract with a one-year base period and four one-year option periods with services beginning 1 March 2018 through 30 November 201801 December 2018 through 30 November 2019. The contractor will have all security guards in place in San Salvador, El Salvador by the start of contract performance.

2. BACKGROUND

The Cooperative Security Location (CSL) provides logistical and infrastructure support to forward deployed

United States aviation units participating in Joint Interagency Task Force South (JIATFs) counter narcotics operations.

The personnel assigned permanently to the CSL are required to maintain a residence in San Salvador and consequently they must live and transit through areas that are potentially dangerous due to the high level of gang activity in the country. Due to their association with drug interdiction missions it is feasible that they could be targeted for violence. The Department of State as well as the local Regional Security Officer classifies El Salvador as a high crime threat area. The roving patrol is required to provide an additional layer of force protection and emergency response in a high threat environment.

3. MISSION AND GOALS

The primary mission of the roving patrol service is to provide protection for United States Navy personnel while they are in and around their homes. The local guards act as a quick response team to Navy personnel in the event of accidents or conflicts wherever they may be. The roving patrol guard services shall prevent unauthorized access;

protect life; maintain order; deter criminal attacks against employees, dependents and property.

4. SPECIFIC TASKS

In performing the roving patrol guard services, the Contractor shall be required to monitor access to the residences;

protect human life; maintain order, and resist criminal attacks against CSL personnel, visitors, and family members.

The Contractor shall be responsible for responding to intruder alerts and notifying the CSL dispatcher who will, in-turn, notify the CSL Commanding Officer.

The Contractor shall be required to utilize firearms, Guard Electronic Monitoring System (GEMS), vehicles, and establish a radio network in performing the services listed hereafter.

The Contractor will use Exhibit (A) as a guideline for the performance and behavior of guard personnel.

Exhibit (B) contains the Quality Assurance and Surveillance Plan for this PWS.

4.1 Patrols

The Contractor shall be required to provide armed vehicle mobile patrol for Navy residences. The Contractor shall implement a patrol procedure that avoids establishing a set time and pattern for each patrol round.

The Contractor shall provide armed vehicle mobile patrol services for residential facilities. The Mobile Patrol unit will assist with car accidents, residential issues and security concerns of CSL members. CSL residences are located in 4 sectors (neighborhoods) and approximately 7,500 kilometers per month are to be patrolled by the mobile units.

A minimum of 1 mobile patrol unit and 1 dispatcher are required. The mobile patrol shall operate 24 hours per day, 7 days per week. The Mobile Patrol shall visit each location within a sector during daylight hours at least 4 times and during night hours at least 6 times. Scheduling for the patrol shall be varied constantly to prohibit anticipating its route. Contractor dispatcher shall notify CSL dispatch of any known incidents (i.e. protest, vehicle accidents etc.) along the Comalapa HWY, or throughout the CSL residences.

The CSL Security Officer (SO) is responsible for advising the Contractor when there are changes to residences and/or facilities to be patrolled by the Mobile Patrol. However, it is the responsibility of the Contractor to update the list of locations to be patrolled and provide 1 copy of each updated listing to the Security Officer.

The SO or designated dispatch personnel will notify the contractor when an alternate route must patrolled due to threat condition changes along the Comalapa Hwy. Advance notice of at least 24 hrs, if possible, and a map of the alternate route will be given to the contractor for patrolling.

The SO or a designated representative will inform the contractor in advance, at least 72 hrs, of special events requiring vehicle patrol by the contractor. Special events may include the Navy Ball, or CSL open house etc.

Contractor will respond to any incidents, as requested by CSL dispatch, within 100 kilometers of San Salvador. This is a just as a precaution, as we have had no incidents in the past.

The Contractor shall provide and maintain vehicles and equipment (to include patrolman weapons and ammunition for the weapons) listed in Exhibit (C) for the Mobile Patrol. The Contractor shall provide a sufficient number of vehicles to assure continued availability of vehicles. GPS tracking shall be installed on all

Contractor furnished vehicles to enable real-time tracking 24 hours per day, seven days per week. The U. S.

Government may inspect the Contractor furnished vehicles for adequacy and compliance with contract requirements without notice.

4.2 Logs and Records

The Contractor shall be required to maintain all logs and records and make these available to the COR for immediate inspection upon request. The Contractor shall submit all logs and records in a format mutually agreed to by the COR. The Contractor shall keep any additional logs as instructed by the COR.

4.2.1 Operational Records

The Contractor shall provide a log consisting of a bound ledger, with lined paper and numbered pages. The

Contractor shall provide the COR with Official Incident Reports pertaining to any event involving the patrol and observations or anomalies detected or experienced by the patrol. Such reports may include but are not be limited to:

procedural security violations; intruders; accidents; suspicious activity or equipment problems. All incident reports shall be written or typed, shall include pictures of the incident and submitted to the COR not more than 24 hours after the actual event.

The Contractor shall maintain daily time and attendance records, which may be reviewed by the COR. The

Contractor shall maintain all operational records for the duration of the contract, and shall make the records available for review by COR as required.

4.2.2 Individual Qualification Checklist

The Contractor shall maintain an Individual Qualification Checklist Exhibit (H) and all supporting training records, firearms qualifications defined in Exhibit (D), and certifications and licenses. The COR shall have full access for inspecting these records on a random basis. Guard personnel will have English language proficiency at the (S-1) level as defined in Exhibit (E).

4.2.3 Duty Hour Limits

Contractor personnel shall not be on duty for more than 12 consecutive hours in a 24-hour period except under conditions of emergency or as authorized by the Contracting Officer (KO) or Contracting Officer Representative

(COR). At a minimum, the Contractor shall provide a 15-minute break once during every four (4) hour period of an employee’s tour of duty to allow for comfort, personal needs, stress, or other required or requested absences. The

Contractor shall provide a minimum 30-minute meal break at an appropriate time once during every tour of duty lasting 8 or more hours. Breaks shall not run consecutively.

Guard-Driver and Mobile Patrol Supervisor personnel shall not exceed 60 hours worked in a 7 day period.

5. Organization Chart and Employee Listing

The Contractor shall maintain an up-to-date organization chart that includes the names of the supervisors, shift organization for each post, and a listing of all current employees by name. A copy of the organization chart shall be provided to the COR, and Contractor will notify the COR of any changes, additions or deletions, to their personnel.

Current employee listings shall be provided with each monthly invoice. The listing shall include employee’s full name and labor category.

The Contractor shall also provide a corporate organizational chart that depicts how this local guard program contract fits into the overall corporate structure. The organizational chart shall include the names, e-mail addresses and telephone numbers for all layers of management that preside over the division or organization directly responsible for performance of this contract.

5.1 Supervision

The Contractor shall provide adequate on site supervision of employees at all times. The Contractor shall inspect each guard going on duty for purposes of inspection for proper uniform, review of current security problems, special instructions, and training, unless waived by the COR. The Contractor shall provide this muster at no additional charge.

5.2 Guard Electronic Monitoring System (GEMS)

In order to maintain the highest level of security for unmanned data points the Contractor shall be responsible for completing a required number of security checks during each shift. In order to ensure that inspections are maintained at the proper levels, the Contractor shall be required to employ Guard Electronic Monitoring System

(GEMS). The GEMS shall be comprised of a portable hand-held data collection device that scans each designated data point along a designated route. The Contractor shall use GEMS for monitoring the quality control of these inspection services. During supervisory rounds, the Supervisor is required to report all incidents using the incident card and follow up with written reports, as necessary. The Contractor is responsible for the acquisition, installation, maintenance and repair of the GEMS and for:

Ensuring the correct use of the hand-held data collection device;

Maintaining the integrity of the system;

Ensuring that designated individuals scan all checkpoints in the route; and, Ensuring that data is properly entered into the computer.

5.2.1 GEMS Components

The Contractor provided GEMS shall include the system software, bar code or other readers, bar code labels or other data collection media, batteries or recharging stations, data transmitters, computer, and printer. The scanner may use a variety of technologies including bar code strips, electronic data strips, touch tags or electronic buttons. The

Contractor shall provide GEMS scanners and all other equipment specified in Exhibit (C). Approximately 40 data points will be initially required and the Contractor shall be responsible for the acquisition and installation of additional data points as required by the COR.

The GEMS shall be capable of collecting and downloading data to a computer in order to create computer generated reports. The reports shall serve to document guard activities and supervisor oversight. The system should have an archival capability so historical information can be accessed via the computer. The integrity of the system shall ensure data collected cannot be altered or modified. The Contractor must obtain COR approval before making software changes/revisions.

5.2.2 GEMS Reports

The Contractor shall use the data collected in the system to generate reports for use by the COR. At a minimum the Contractor shall prepare and furnish to the COR weekly and monthly reports. The COR may request a daily report which shall include as a minimum:

Incident reports including the date, time location and type of incident;

Patrol summary as verification of supervisor rounds by checkpoint, time and date; and, Exception reports that display, for example, the failure to log a checkpoint or complete the route in the allotted time.

The system shall have additional reporting capabilities to include summarizing the daily reports on a weekly, monthly and on an annual basis. The software system shall have flexibility to develop custom reports and modify standard report formats.

5.2.3 GEMS Responsibilities

The Contractor shall provide training to the employees who will be using the system and be responsible for the maintenance, replacement and support of the system to ensure continuous operation. The Contractor is responsible for ensuring the correct use of the data point scanner, for the integrity of the system, ensuring that supervisors scan all data points for the route and ensuring the data is properly entered into the computer. Any software changes and/or revisions must receive prior COR approval.

5.3 Roving Patrol Radio Network

The Contractor shall be responsible for furnishing all communications equipment necessary to provide a reliable local guard force radio network that is fully functional and operable 24 hours per day (see Exhibit (C)). The communication system shall be designed so all radios utilizing repeaters, if necessary, can receive and transmit to all areas covered by the Mobile Patrol and to all facilities covered by this contract. The communication system shall include base stations in appropriate office spaces. In addition, each Mobile Patrol shall have a vehicle mounted mobile radio. The Contractor shall provide the necessary VHF radio frequency for operation of all communications equipment throughout the life of the contract (see Exhibit (C)).

The Contractor is solely responsible for all maintenance and repair costs associated with all equipment included in roving patrol radio network.

5.4 Mobile Telephone Service and Equipment

One (1) mobile telephone is required for each mobile patrol unit. The Contractor shall be responsible for the acquisition as well as maintenance and repair costs associated with any equipment included in or necessary for the mobile telephone service. The Contractor is solely responsible for acquiring and paying for all licenses and permits that may be required for mobile telephone service and equipment throughout the life of the contract.

5.5 On-line GPS tracking system

Contractor shall provide an online Global Positioning System (GPS) tracking for CSL dispatch to know the location of contractor’s vehicles.

6. Additional information

Exhibit (F) is an example of the minimum information required for the monthly invoice for payment.

Exhibit (G) provides information and recommendations as to the use or non-use of deadly force. Exhibits (I) and (J) are self-explanatory.

EXHIBIT TABLE

A General Order and Post Orders

B Quality Assurance and Surveillance Plan

C Contractor Furnished Property

D Firearms Qualification and Semi-Annual Requalification Standards

E Language Skill Level Descriptions

F Policy on use of Deadly Force

G Individual Qualification Checklist

EXHIBIT A – GENERAL ORDERS AND POST ORDERS

1. PURPOSE

The General Orders provide directions and instructions of general application to all members of the Mobile Patrol

Force (MPF). Each member of the MPF is responsible for being fully familiar with and responsive to the General

Orders. These orders shall not be modified or revised without the written authority of the Cooperative Security

Location Security Officer (CSL SO).

2. MISSION

The primary mission of the MPF is to provide mobile security protection for U.S. Navy personnel, their families, authorized US contractors working at the CSL, and to protect U.S. residences from damage or loss due to violent attack and theft. The MPF act as an early warning signal to the Salvadoran Polizia National Civil Police (PNC) and the

Cooperative Security Location’s Security Office and shall carry out specific actions as described in these General and

Post Orders in case of emergencies.

3. COMPLIANCE WITH ORDERS AND INSTRUCTIONS

The MPF will comply with all orders or instructions given to them by supervisors and the CSL SO and his designated representatives. Countermanding of orders by any Contractor personnel shall be immediately reported to a Supervisor and to the CSL SO.

4. STANDARDS OF CONDUCT

All Contractor personnel are expected to adhere to the Standards of Conduct that reflect credit on themselves, their employer, and the Government. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity. Furthermore, MPF personnel shall, at all times, be firm but use politeness and courtesy when dealing with Government employees or visitors to the Government’s offices and residences.

The Contractor shall take any necessary disciplinary action for its employees. The Contractor shall notify the

Contracting Officer’s Representative (COR) of proposed disciplinary actions twenty-four (24) hours in advance of implementing the disciplinary action. In addition, the Government reserves the right to direct the Contractor to remove any MPF personnel for failure to comply with the Standards of Conduct or any General and Post Order. The Contractor shall immediately replace such an employee to maintain the continuity of services at no additional cost to the

Government.

4.1 Manner of Duty

The Government requires a favorable image and considers it a major asset to a protective force. Therefore, the MPF shall maintain a high standard of professionalism, efficiency and tact during the performance of their duties. The MPF shall be firm yet courteous, maintain a positive attitude and demonstrate expert job knowledge as such qualities are reflective of a favorable image. MPF personnel shall never engage in arguments but shall refer disagreements and misunderstandings to their Supervisor and the CSL SO.

4.2 Appearance, Uniforms, and Personal Equipment

All MPF personnel shall wear a uniform while on duty. The Contractor shall ensure that MPF personnel at all times present a neat appearance, paying particular attention to their personal hygiene and bearing, and be fully dressed in the prescribed guard uniform and equipment. The Contractor shall provide for each guard and supervisor the uniforms and personal equipment listed in Exhibit C of the contract. The Contractor shall bear the cost of purchasing, cleaning, pressing, and repair of the uniforms.

The Contractor shall ensure that MPF personnel do not use, wear, or display any items of uniform or equipment while they are in an off-duty status. MPF personnel shall be subject to inspection at any time.

4.3 Neglect of Duties

MPF personnel shall remain alert and vigilant at all times. Therefore, MPF personnel shall perform only those security duties identified by the Contractor and the CSL SO and his designated representatives. The MPF shall not perform any other non-security related or unauthorized functions during duty hours. This includes but is not limited to:

Napping or sleeping, reading newspapers and watching television while on duty;

Gardening, housekeeping chores, maintenance duties, or any other duty or act which distracts the guard from his or her intended purpose;

Conducting personal affairs or engaging in personal conversations in person or on the telephone during duty hours;

Unreasonable delays or failures to carry out assigned tasks;

Refusing to render assistance or cooperate in upholding the integrity of the work site security; and, Soliciting, canvassing, peddling, sales promotion of a commercial item or loan-money for interest.

4.4 Disorderly Conduct

MPF personnel shall not become involved in any activities which would prompt public criticism, cause discredit or interference with U.S.–Host Government relations, or be detrimental to the reputation of their company or the

Government. MPF personnel shall not participate in or support any activities which would be disruptive to the performance of their duties or would decrease the efficiency of the MPF. The use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting is considered unacceptable performance under this contract.

4.5 Intoxicants, Narcotics and Dangerous Drugs

The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances producing similar effects. Any MPF personnel who is in the possession of or observed using an illegal substance shall be removed from the MPF immediately, and the COR shall be notified.

The Contractor shall not allow its employees to use narcotics or other controlled substances without a prescription from a licensed physician. Any MPF personnel using prescription drugs shall report this condition to a supervisor before assuming duty. Where it is determined the prescription may adversely affect the MPF personnel’s ability to perform, the Contractor personnel shall be prohibited from assuming duty until such time as the prescription is no longer required. Written confirmation from the attending physician stating the prescription is no longer required must be provided to the Supervisor and COR prior to the Contractor personnel resuming the duty.

MPF personnel shall not drink intoxicating beverages while on duty or eight (8) hours before a period of duty. The

Contractor shall not post any MPF personnel who are intoxicated or have consumed intoxicating beverages during this period. If MPF personnel on duty have reason to believe that his or her relief is intoxicated, the individual shall not allow the relief to proceed immediately notify a Supervisor.

4.6 Criminal Actions

Contractor personnel may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following:

Shall not falsify or unlawfully conceal official property, documents or records;

Removal, mutilation, or destruction of any official property, documents or records except when under the express instructions of a supervisor or CSL SO;

Concealment of material facts by willful omission from official documents or records;

Unauthorized use of Government property, theft, vandalism, or immoral conduct;

Unethical, improper or abusive use of official authority or credentials;

Security violations;

Gambling or other illegal activity while on duty or in uniform; and

Misuse of weapons.

4.7 Sexual Harassment

MPF personnel shall not engage in any conversation or activity which may be interpreted as sexual harassment against fellow MPF personnel, Mission personnel, and Mission visitors, nor any other individual present in the work environment.

4.8 Prohibited Objects

The following objects are strictly prohibited for introduction into the residences without prior authorization of the

CSL Security Officer:

1. Any type of firearm

2. Any type of explosives

3. Cameras

4. Radios

5. Recorder devices

6. Beepers and cellular telephones

7. Knives with a blade longer than 2 inches

8. Computers and all computer-related equipment

5. KEY CONTROL

The Contractor shall receive, secure, issue, and account for any keys issued for access to residences, gates, and similar controls for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. If the

Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from work under this contract. If the Contractor has lost any keys used under this contract, the Contractor shall immediately notify the COR. For lost or improperly duplicated keys, the Government shall deduct from the Contractor’s next invoice the cost of re-keying any compromised system.

6. SAFEGUARDING OFFICIAL INFORMATION AND PROPERTY

MPF personnel shall report immediately to the CSL SO through the supervisor any attempt to elicit information regarding any Mission programs or personnel. Further, MPF personnel shall not provide information about

Government personnel or facilities to anyone without the specific approval of the CSL SO.

6.1 Official Information, Records and Documents

MPF personnel shall not disclose official information, records and documents to unauthorized personnel. MPF personnel shall not discuss the nature of their duties, nor repeat to others what they may have seen or heard while on duty except as necessary to conduct their duties. MPF personnel shall provide correct and valid information and documents required in connection with their duties only to their supervisors. Should MPF personnel be questioned as to their duties by unauthorized personnel, they shall bring it to the attention of the CSL SO through the supervisor immediately.

7. SURVEILLANCE DETECTION

MPF personnel shall conduct periodic, non-routine inspections of their areas of responsibility and immediately report any unusual incident, circumstances or emergency situation to the CSL SO through the supervisor. MPF personnel shall be aware of and attempt to detect surveillance directed at CSL residences, and personnel. If surveillance is detected, the information shall be entered in the Post Log Book and an Incident Report will be prepared. The CSL SO through the supervisor shall be notified immediately.

8. ALERTNESS AND RELIEF

MPF personnel shall protect life; maintain order; and resist criminal attacks against Mission personnel, visitors, dependents and property. In addition, MPF personnel shall resist any other form of violent attack against the

Mission, to include terrorist attacks, all in accordance with Mission guidelines and policies. MPF personnel shall be alert to their surrounding area and report to the supervisor any vehicles or individuals acting in a suspicious manner.

8.1 Alertness

No MPF personnel shall be on duty for more than twelve (12) consecutive hours in a twenty-four

(24) hour period, except under conditions of emergency or as authorized by the Contracting Officer (CO) or COR.

The Contractor shall not bill for employee hours that exceed the twelve hour tour of duty length unless authorized.

The Contractor shall provide a fifteen (15) minute break once (1) during every four (4) hour period of an employee’s tour of duty to allow for comfort, personal needs, stress, or other required or requested absences. The Contractor shall provide a minimum thirty (30) minute meal break at an appropriate time once (1) during every tour of duty lasting eight (8) or more hours. Breaks shall not run consecutively.

The Contractor shall obtain the prior written approval of the COR if any MPF personnel performing under this contract intends to work for another firm or organization in addition to the Contractor. The Contractor shall obtain the prior written approval of the COR before assigning any guard performing under this contract to work with another client of the Contractor.

8.2 Relief

The Contractor shall provide fully-trained and qualified relief personnel to allow for comfort, personnel needs, stress, meals, or other required or requested absences of the assigned personnel. Relief personnel shall be at the same labor category. The Contractor shall provide this relief service to the Government at no additional charge.

The relief guard will take complete charge of duties from the guard he or she relieves and is responsible for ensuring a proper post relief takes place including passing all pertinent information and the turn over all post property prior to departing post. MPF personnel who leave with post property shall be responsible for returning it immediately.

LOCAL GUARD FORCE PERSONNEL SHALL NOT LEAVE THEIR ASSIGNED POST UNTIL THEY ARE

PROPERLY RELIEVED BY A RELIEF GUARD.

9. SECURITY LOGS AND OFFICIAL INCIDENT REPORTS

It is the duty of the MPF personnel to maintain the Security Logs upon assuming duty, during the duration of their assigned tour of duty, and at the time of relief. These are the official record of the Contractor’s performance of duty and of security events during the assigned tour of duty. Security Logs shall be kept neat, orderly, legible and current.

Failure to maintain the Security Logs or to submit an Incident Report promptly may result in disciplinary action.

9.1 Security Logs

Each vehicle is provided with a Security Log. Security Logs provide specific instructions for the duties required to be provided. It is the responsibility of all assigned MPF personnel to maintain a Security Log in the following manner:

1) Upon assuming duty, MPF personnel shall enter the time, date and his or her name.

2) Upon assuming duties in a vehicle, relief personnel shall inspect the vehicle to insure that all vehicle assigned equipment and supplies are present, and all equipment is in good working condition. Any malfunctioning or broken equipment shall be noted in the Security Log and shall be reported to the supervisor immediately and an Incident Report prepared.

3) MPF personnel are required to note the time and make an entry as to the nature of any event considered to be of a security nature. Examples are: an attempt to enter a residence or destroy government property by an outsider; or direct attacks by force on the guard vehicle or MPF personnel.

4) Where any security event occurs, MPF personnel shall:

1. Notify the supervisor.

2. Make the appropriate entry in the Security Log.

3. Prepare an Incident Report.

4. Inform the relief guard of all details of the event.

5. Report orally to a supervisor at the time of the next post inspection and provide the supervisor a complete Incident Report.

5) If a supervisor provides specific instructions for the MPF personnel, such instructions are to be entered in the log with the time indicated when they are received, and orally passed on to the relief guard.

6) If, at any time, MPF personnel are relieved in their vehicle for any reason, the MPF personnel assigned in relief shall enter the time, his or her name, and the reason for the relief.

7) At the end of an assigned tour of duty, MPF personnel shall initial the Security Log assuring all entries have been made properly during his or her period of assignment.

9.2 Official Incident Reports

1) An Incident Report shall be prepared in all cases an incident arises that are not of a routine nature. The written

Incident Report shall be given to the CSL SO within twenty- four (24) hours of the incident.

2) An Incident Report shall be prepared as a supplemental report to the required entries in the Post Log. In no case will these reports be utilized in lieu of an entry in the Security Log.

3) It is important that all available information be recorded. Frequently, the Incident Report is the sole source of information on which a more complete investigation can be based. Accuracy is of prime importance in all cases.

4) When a serious incident or an incident requiring immediate action arises (including, but not limited to, serious accident, injury, fire, violent crime or attempted violent crime, detention or arrest of suspicious person, etc), the Contractor shall notify the CSL SO and the CSL Dispatcher immediately.

9.3 Supervisor Responsibilities

The supervisor is responsible for assuring all Security Logs are properly maintained and all appropriate entries are made in accordance with the Post Log instructions. When the supervisor visits a vehicle, he or she shall:

1) Inspect the guard and the vehicle;

2) Examine the Security Log;

3) Enter the time; and,

4) Sign the Security Log attesting to successful completion of the inspection and there have been no deficiencies.

10. WEAPONS

10.1 Guard Force Weapons

a. Each guard will be supplied with one or the other not both of the following equipment:

One handgun (see Exhibit C for recommended type)

One shotgun (see Exhibit C for recommended type)

b. Weapon Inspection: All incoming guards will inspect their weapon. If defects are noted a special report will be completed and turned into the Contractor Supervisor at the beginning of the guard shift.

c. Loading and Unloading of Weapons:

1. All weapons shall be loaded and unloaded outside every residence or building in the designated area. All weapon barrels will be pointed down in such a manner to ensure that no person or property is injured or damaged in the event of an accidental discharge.

2. The shotguns will be loaded with 5 rounds. All shotguns will be carried without safe, no rounds in the chamber and triggered. At no time will the round be placed in the chamber except when you need to fire the weapon.

3. The handguns shall be loaded and immediately placed in the holster. At no time shall it be removed from the holster during a tour of work, unless it is for the performance of your duties.

4. A weapon shall not be removed from the holster during a tour of work under any circumstances other than protecting the life or property assigned. A security guard shall not handle a firearm show it to the public unless it is for the performance of his duties. Violations to this rule will be grounds for immediate dismissal.

d. No Contractor guard will enter any U.S. government building with a shoulder weapon or handgun unless authorized by the CSL SO.

e. Accidental Discharge of Weapon: Any discharge, be it accidental or intentional, will be immediately reported to the Supervisor and to the CSL Security Officer. An investigation will be conducted by the Supervisor. A complete written report will be delivered to the CSL Security Officer at 0700 the following morning after the incident. The report shall be supplied by the responsible guard, Guard’s Supervisor and all the witnesses. ALL ACCIDENTAL OR

INTERNATIONAL DISCHARGE SHALL BE REPORTED VERBALLY TO THE SECURITY GUARD

SUPERVISOR AS SOON AS POSSIBLE AFTER THE DISCHARGE.

11. USE OF FORCE

11.1 Use of Non-Deadly Force

The use of force is defined as the physical application of violence upon or against a person in any way.

a. Any person attempting to strike the guard, in the performance of duty or to forcibly detain him, causing a serious disturbance to the vehicle by striking or assaulting the guard or another party, or in any way causing injury, constitutes sufficient justification to use less than lethal force.

b. Only the minimum use of force necessary for the restoration of order is authorized.

11.2 Use of Deadly Force

The use of deadly force is defined as the application of lethal force by use of a firearm upon a person attempting to inflict bodily harm to or threatening the life of the guard or another person.

The use of a firearm by local guards serves as a defensive weapon. The guard use of a firearm to apply Deadly Force is justified as follows:

a. Deadly Force will only be used after all non-violent efforts are exhausted to stop a life threatening disturbance at any post manned by the guards.

b. Deadly Force will only be used to protect the life of the guard or US personnel from lethal bodily harm by another individual or individuals. The oral threat of bodily harm is insufficient justification for the use of Deadly Force.

c. Abusive and/or obscene language directed at the guard or another individual is insufficient justification for the use of Deadly Force.

d. Any person attempting to use lethal force on a guard, or lethally assaulting the guard or US personnel, or in any way causing the death of US personnel, constitutes sufficient justification for the use of Deadly Force.

e. The use of Deadly Force represents the last resort by a guard for the restoration of order.

12. EMERGENCY PREVENTION, REPORTING AND COUNTERMEASURES

Basic training in emergency action response is the responsibility of the Contractor, but should be coordinated with the

CSL SO. It is important that only correct and prescribed procedures are followed in order to minimize the emergency.

EXHIBIT B – QUALITY ASSURANCE AND SURVEILLANCE PLAN

1. General. This plan is designed to provide an effective surveillance method to promote effective contractor performance. The Quality Assurance Plan provides (QASP) a method for the Contracting Officer's Representative

(COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor contractor performance to ensure that contract standards are achieved. This QASP is designed to identify the performance objectives, define the methodologies used to monitor and evaluate the contractor’s performance and describe the analysis of quality assurance monitoring results.

2. Failure to Provide Services. The Contractor may only bill for hours worked. For an unmanned vehicle, not only is the contractor prohibited from billing for such services, but also the Government may assess a further deduction, as shown in the first category of the matrix displayed below, due to the serious breach of security created by the unmanned vehicle.

3. Deduction for Unacceptable Performance. The deductions described in the matrix below are for billed services not performed in accordance with acceptable quality performance standards, resulting in:

(1) The degradation in value of those services, and

(2) The anticipated loss of administrative time and cost in dealing with performance deficiencies, This contract may also contain line items for vehicles and communications equipment. These line items are paid at a fixed monthly rate. The matrix reflects the deductions for unacceptable services under these line items. These deductions reflect a pro rata deduction from the monthly rate.

4. Computation of Government Deduct Rate. The deduct value is based on the estimated cost for the Government to provide that service in the absence of a contract employee or the additional administrative time for the Government.

For certain deficiencies, the specified deduct value is the loaded labor rate paid to the CSL Security Officer This rate may be assessed in as little as quarter hour increments. The Government cost for this purpose is:

For Base Period $ 65 U. S. Dollars (USD) per hour

The Government reserves the unilateral right to modify the contract for the purpose of changing this rate. Changes will occur only to reflect changes in the cost on which the hourly rate is based.

5. Policy. The acceptable quality and deduct guidelines do not imply that the Contractor may knowingly perform in a defective manner. Defective performance may cause the Government to incur additional expenses with regard to the services, or cause the Government to withhold payment for services not properly or satisfactorily performed.

When the Contracting Officer or COR observes deficient performance, as identified in the following items, the

Government shall invoke the deduct value for that deficiency.

Performance Standard Summary

Ref

ID

Requirement

(Desired

Outcome)

Performance

Objective

(Required

Service)

Performance

Standard (PS)

Acceptable Quality

Level (AQL)

Monitoring

Method

4.2.1 Incident

report submitted

Incident Reports submitted within

24 hours after actual event

Timeliness

> 95%

Timeliness: on time or ahead of schedule at least

95% of the time.

COR

Review and

Approval

4.2.1 Employee

attendance

Daily time and attendance records

Quality >

95%

Quality: Employees must be on time for and complete

95% of their assigned shifts

Daily reports will be reviewed on a monthly basis by the COR

4.2.2 Qualified

Personnel

Individual

Qualification

Checklist accuracy

Quality =

100%

Quality: Employees must be qualified to perform under the terms of the

PWS and maintain qualifications at all times

Monthly

COR

Review of

Qualification

Checklists

5.2.2 GEMS GEMS reports Timeliness Timeliness: Reports COR

Reports weekly/monthly > 95% must be submitted on Review of

(exception Quality > time > 95% of the time. monthly reports) 95% Quality: Reports must GEMS confirm proper route, reports checkpoint, time and date, and supervisor oversight. Review will include any Exception

Reports for missing any of the listed data points.

CONTRACT GOALS AND PERFORMANCE STANDARDS

*This refers to Performance Standards

Note (1): The Standard hourly deduct rate is $65.00 USD.

DESIRED

OUTCOME

CONTRACT

REQUIREMENT

REFERENCE

MAXIMUM

ALLOWABLE

DEVIATION*

DEDUCTION RATE

FOR

UNACCEPTABLE

PERFORMANCE

COMPUTATION OF

GOVERNMENT

DEDUCT RATE

(See examples)

Staffing of

Vehicles

PWS &

Exhibits

Deviations

Standard hourly deduct rate.

See Note (1).

From last confirmed time vehicle was manned until end of the shift.

Supervisory inspections/

Mobile Patrol round

PWS &

Exhibits

Deviations Standard hourly deduct rate.

Times confirmed rounds missed.

Maintain

Security Logs

PWS &

Exhibits 2 per month Supervisor hourly rate. One hour per incident

Provide required breaks

PWS &

Exhibits 0 deviations Standard hourly deduct rate. One hour per incident

Required

Vehicles SectionsC.4. 1 0 deviations Vehicle daily rate.

Monthly charge divided by 30 times the number of incidents

Key Personnel

PWS &

Exhibits 0 deviations

Standard hourly deduct rate, See Note (1).

Per hour(s) of unavailability.

Functioning radio equipment

PWS &

Exhibits 0 deviations

Daily rate for radio network from Section B.

Monthly charge divided by 30

Operative

GEMS

PWS &

Exhibits

8 hours after first notice to CSL SO of inoperable system or key component such as a reader

Supervisor hourly rate.

Deduction per hour after the eight hour period.

Examples of Calculations

Desired Outcome Example of Calculation

Staffing of Vehicles (Assumption: The length of shift in the example is 12 hours and the example vehicle is staffed 24/7. Shifts run 7 AM to 7 PM, and 7 PM to 7 AM.) At 11 AM the CSL SO discovers that vehicle-1 is manned by a guard who has not been approved through the nomination package process. The contractor is unable to provide an approved replacement until 7 AM the following day. The total amount of the deduction is USD 1560.00. This figure is reached in the following manner: The standard rate of $65 applies from 7 AM to 7

PM. (The start of the deduction goes back to the last point in time that the post was properly manned, which is the end of the previous shift in this case.) 12 x $65 = $780. The standard rate also applies from 7 PM to 7AM. 12 x $65 = $780. 780 + 780 = $1560.00

Supervisory inspections /

Mobile Patrol rounds

It is confirmed that the Supervisor missed 3 rounds in one month and two Mobile Patrol rounds were missed. The total deduction is USD 325.00. The figure is calculated as follows: 5 deviations x $65= $325

Maintain Security Logs The COR discovers 10 incidents of failure to maintain logs in one month. The total deduction is USD 147.36. The figure is calculated as follows: 10 deviations minus 2 allowable equals 8 deviations. 8 x 18.42 = $147.36

Provide required breaks In one month, 15 15-minute rest breaks and 6 half-hour lunch breaks are missed. The total deduction is USD 1365.00. The figure is calculated as follows: 15 x 1 hour = 15 hours. 6 x

1 hour = 6 hours. 15 + 6 + 21 hours. 21 x $65 = $1365.

Required Vehicles (Assumption: The monthly vehicle rate is USD $20,833.) An individual required vehicle is not provided two times in one month. The total deduction is USD 1388.86. The figure is calculated as follows: $20,833 divided by 30 = $694.43. $694.43 x 2 = $1388.86.

Key Personnel In one month, the Supervisor fails twice to contact the COR within the time limit and the

Mobile Patrol Force leaves his vehicle three hours early one afternoon. The total deduction is USD 325. The figure is calculated as follows: 2 hours of unavailability of the Supervisor x $65 = $130. 3 hours of unavailability of the Mobile Patrol Force x $65 = $195. $130 +

$195 = $325

Functioning radio equipment

(Assumption: The monthly radio network rate is USD $7,428.) The radio network is nonfunctional in whole or in part for two days one month. The total deduction is USD

495.20. The figure is calculated as follows: $7,428 divided by 30 = $247.60. $247.60 x 2

= $495.20

Operative GEMS The GEMS computer crashes once during the month, but is made operable within four hours of the initial report to the CSL SO. No deduction is made. One GEMS wand fails during the month but not is replaced or repaired until 24 hours after notification of the CSL SO.

The total deduction is USD 294.72. The figure is calculated as follows: 24 hours – 8 hours

= 16 hours. 16 x $18.42 = $294.72

EXHIBIT C - CONTRACTOR-FURNISHED PROPERTY

All equipment, materials, supplies, and clothing provided under the terms of this contract shall be suitable for their intended use. Equipment with electric or battery operation provided shall have UL® and or similar certification specified by host country. Employees shall be trained in safe operation of the equipment and all equipment shall meet appropriate safety standards and codes. The Government reserves the right to have the Contractor immediately replace any unsafe or inoperable equipment and implement deducts. The Contractor shall maintain sufficient parts and equipment for all Contractor-furnished property to ensure uninterrupted provision of services as required by the contract.

The following list of Contractor-furnished property establishes minimum requirements for the items listed. It is not a comprehensive list and it does not relieve the Contractor from furnishing any other materials required to perform the contract but not listed below.

1. Vehicles

The Contractor shall furnish vehicles necessary for the performance of this contract.

Patrol vehicles: The Contractor agrees to provide a minimum of two (2) new, four wheel drive, gasoline powered, four door, pick-up truck style vehicles for sector patrols. The vehicles should be similar in size, design, capacity and performance to the Toyota Hilux. Each vehicle shall also have a cargo bed cover. The Contractor shall provide all gasoline, oils, lubricants, parts, service and maintenance needed to maintain the above vehicles in good safe operating condition.

In the case vehicle(s) become inoperable or are removed from service for any reason, the Contractor may substitute the mobile patrol shift supervisor’s vehicle and provide a replacement vehicle for the mobile patrol shift supervisor.

The replacement vehicle at a minimum should have emergency equipment and a portable mobile radio. In addition, each patrol vehicle shall be equipped with the following new equipment:

Item Qty Comments

Spotlight 1

150,000 candle power spotlight operated by cigarette lighter.

Emergency Lights 1

Amber police type emergency light, magnetic base operated from cigarette lighter.

Radio 1 Vehicle mounted, multi channel computerized programmable-100 watt capable radio, hand mike, whip antenna, appropriate Mission and Contractor frequencies installed.

First Aid Kit 1 Supplies for 15 people

Portable Fire extinguisher 1 Portable A/B/C fire extinguishers

Automotive jumper cables 1

10 Gallon Gas container OR 5

Gallon Gas container X 2

1 Plastic gas container

Traffic cones 10 2ft high traffic cones

Patrol Binder 1

Patrol binder with Post Orders, paper, pens and other supplies.

Storage bin 1

Lockable equipment storage bin, similar to those used in light trucks.

Front Grill guard 1

Heavy duty front grill guard (Mataburros) for each vehicle.

Commercial Cell Phone with camera 1 Cell phone should be in vehicle at all times during patrol.

Vehicles should be numbered in sequential order 1 to 2 in reflective paint. Numbers should be placed on both vehicle front doors and rear tail.

Please note: All vehicles must be maintained at a safe and reliable condition. Vehicles judged by the COR to not be safe and reliable must be replaced at no cost to the Government.

2. Radio Equipment

The Contractor shall establish a separate radio system including a repeater for use by the Mobile Patrol Force. The radio system should be of sufficient power and design to provide reliable communications to the entire metropolitan area of San Salvador and is capable of reaching El Salvador International Airport in Comalapa located approximately 40 kilometers from the city. The Contractor shall also ensure that all radios including the repeaters for the Dispatcher (base station), are compatible with the CSL Comalapa Radio System. The contractor agrees to provide radio equipment as follows:

A. Base Stations

The Contractor shall provide radio base stations approved by the COR at the following locations:

(1) Contractor Dispatcher Office (2 units).

(2) CSL Dispatch Center (1 unit).

B. Portable Hand Held Radios

The Contractor shall provide (1) portable programmable hand held radio, two batteries, single unit for each multi-unit charger/conditioners for all radios for each guard vehicle. The Contractor shall provide sufficient radios of the above similar specifications to ensure continuous communications capability for estimate additional or emergency services. In addition, two six pack battery conditioners will be kept in the Dispatchers office with six extra batteries.

C. Vehicle Radios

The Contractor shall provide mobile radios as described in paragraph 1.c above to include units in spare/replacement vehicles.

3. Equipment and Uniforms

The Contractor shall provide equipment and uniforms for each Mobile Patrol Force guard. The Contractor shall have sufficient sets of equipment for emergency purposes. Uniforms and equipment are subject to approval by the

COR.

Weapons

Weapons Qty Comments

Handgun

9mm

Baretta or Sig Sauer or equivalent pistol with standard ammunition magazine. Each guard will carry either a handgun/pistol or a pistolshotgun but not both.

Magazine 2 2 standard ammunition magazines

Shotgun

12guage

Standard patrol type configuration suitable for carrying and stowage in a vehicle.

Each guard will carry either a handgun/pistol or a pistolshotgun but not both.

Ammunition Various The contractor will provide all the necessary ammunition for all weapons to include ammunition used for qualification and proficiency training.

Uniforms

The uniform must be the same style for each guard with no variation except for the Supervisor. The Contractor shall provide each guard:

Uniform Item Qty Comments

Shirts

Each shirt shall have a COR approved shoulder patch denoting the name of the company and its logo or other such markings as approved by the COR. Shirts may be long or short sleeved and of lighter color than the trousers.

Neckties 1 The necktie must be the…