PWS_for_OSP_Cable_Maintenance_Pensacola__13APRIL2018.pdf

PERFORMANCE WORK STATEMENT

For

AT&T Owned

Outside Plant Cable/Infrastructure Maintenance Services

At

Naval Air Station (NAS) Pensacola, Center for Information Dominance (CID), Saufley Field

Pensacola, Florida

1.0 Scope

The contractor will provide a contract for all BellSouth Telecommunications, Inc. d/b/a AT&T

Southeast (herein after referred to as AT&T) for maintenance and technical support contract services for AT&T owned telecommunications cabling infrastructure at Naval Air Station (NAS) Pensacola

Complex, Pensacola, Florida previously referred to as CESL-177.

Additional technical support will be required in accordance with the scope of work. The contract shall include a base period beginning 1 May 2018 through 30 April 2019 with one option year for a total of two years.

2.0 Purpose

The purpose of this contract is to provide maintenance support to telecommunications voice and data circuits beyond the established demarcation sites utilizing existing AT&T owned cabling infrastructure.

Contract scope includes resolving troubles, and provide repairs and maintenance services (e.g., replacing pedestals, repairing termination blocks, running jumpers, replacing patch cables, changing out splice cases, placing cable stubs, hand-pulling inner-duct and cable, and repairing damaged cables that can be hand-dug or in manholes, etc.) for the AT&T owned base telecommunications cabling infrastructure. The quantity of user requirements may vary throughout the length of this contract at no additional cost to the

Government. The contract includes the BellSouth/AT&T owned telecommunications cabling and infrastructure previously referred to as CESL – 177.

3.0 Applicable Documents

Service provided shall be in accordance with the current publication of the applicable Federal Standards and Specifications, Military Standards, REA, MIL, EIA/TIA, and/or other National Standards providing the standards for telecommunications service.

4.0 Contractor Personnel

4.1 Technicians that provide maintenance including moves, adds and changes on BellSouth/AT&T owned cable/infrastructure (CESL-177) located at NAS Pensacola, CID Corry Station and Saufley Field will be dedicated technicians residing in the local area. All technicians dispatched for the above services shall be trained in copper work, fiber-optic work and the entire spectrum of telecommunications services from

Plain Old Telephone Service (POTS) to OC192 and are familiar with the local base infrastructures.

4.2 Technicians shall wear uniforms bearing company logo with appropriate company identification badges that are easily recognizable.

4.3 Technicians and their supervisors shall conduct themselves in a professional manner at all times.

4.4 Technicians shall provide qualified telecommunications personnel to participate in and support

Government requested conferences, technical and operational meetings and reviews which pertain to the performance or proposed performance of this Performance Work Statement (PWS) as related to this contract.

5.0 Requirements

5.1 Equipment

Contractors shall furnish the dedicated technician(s) with the necessary tools, test equipment and vehicle(s) as necessary for the technician to perform the services described within this contract.

Note: The use of mobile phones when operating a vehicle on a Naval Base is prohibited and DBIDS is also required for Base access.

5.2 Government provided Office and Storage

The Government will provide a desk (or floor space for a desk) for technician’s use at the BCO used in providing the service provisioned in this PWS. Technician access to BCO secure facilities must be prior approved by NCTAMS LANT Security personnel.

6.0 Reviews, Meetings and Briefing Support

Contractor personnel shall participate in and support Government requested conferences, technical and operational meetings, and reviews which pertain to the performance or proposed performance of this

PWS as related to BellSouth/AT&T owned cable plant on the Naval Bases previously referred to as CESL

177. The Navy is to provide appropriate notification of meetings where contractor presence is required.

Notification shall be at least 48 hours when possible.

7.0 Hours of Performance

The period of performance shall be from 07:30 – 1600 (“Normal Business Hours”) Monday through

Friday excluding all Government recognized holidays.

7.1 Response Time for Routine Service

For routine service calls, contractor shall be responsible for dispatching the appropriate level of support personnel to make an onsite diagnosis of and repair service outage/problems to successfully respond to the outage for diagnosis and repairs as described in this PWS document. At any level, the response time shall not exceed that set forth in this PWS document. In the event technical support is require by the dispatch technician, the contractor will provide multiple tiers of support staff to assist the field technician with any maintenance situation.

7.2 Support Services

(a) The contractor shall identify a single point-of-contact for technical support.

(b) The Contractor shall describe in writing their trouble reporting and escalation procedure, including telephone numbers to be used in reporting troubles 24/7 and a single point-of-contact to serve as trouble management coordinator.

(c) The Contractor shall provide the Government a list of management personnel contacts to be used by the Government POC in an escalation process in situations where troubles are not likely to be corrected within an acceptable time frame, reference this section.

(d) The trouble management coordinator shall provide progress reports to the Government POC throughout problem resolution efforts. Government POC will determine the number of progress reports required.

7.3 Governments definition for catastrophic, major and routine outages or service. Their required response times for each are:

(a) Catastrophic. Is a situation that demands immediate attention. A loss of 95 % of service.

Technical service shall be dispatched and on-site within two (2) hours or less from the time the outage is reported to the contractor.

(b) Major. Is a situation that demands rapid action. A loss of 20% - 94% of service. Technical service shall be dispatched and on-site within four (4) hours or less from the time the service call is reported to the contractor.

(c) Routine. Is a situation that has conditions that cause degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. A loss of less than 20% of however can be situational depended. Technical service shall be dispatched and on-site no later than 1200 hours the next business day.

7.4 Support Service Non-fix Rate Fees

The Contractor shall include all fees for support services in the monthly recurring charges, determined by the contract.

8.0 Response Time for Emergency Service

Emergency services as define is a situation that occurs outside the normal business hours. A technician shall be dispatched and on site in accordance with the PWS after the Government has requested emergency service. The contractor shall provide the appropriate contact information for requesting emergency service for 24/7 coverage.

9.0 Hours Outside Normal Working Hours/or Emergency Call-out Service

The contractor shall provide service for emergency call-outs and/or overtime service as determined necessary by the Government. Emergency and/or overtime services provided will be billed as additional hours at the rates as agreed to in the contract. Past historical data has shown that this has not been utilized however, is a part of the PWS.

10.0 Designated Personnel

The contractor personnel will be dispatched from the Pensacola Florida area technical group. When performing work for the government, the Contractor shall employ only qualified and certified telecommunications technicians with a minimum of five years experience in the telecommunications field for the specific work task as designated in this PWS and familiar with the local Navy Base infrastructures.

11.0 Government provided Office and Storage

The Government will provide a desk (or floor space for a desk) at the BCO and limited storage space for materials and equipment, used in providing the services provisioned in this agreement.

12.0 Dedicated Technician Service Rate

The recurring monthly rate for 40 hours per week on-site technical service will be established by this contract and will be billed per month and billed in accordance with the PWS line item detail.