QASP.doc

Quality Assurance Surveillance Plan For 4.8.8 Technical Services

1.

Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure the systematic quality assurance methods are used in the administration of the performance based service order. The intent is to ensure that the contractor performs in accordance with the performance metrics and the Government receives the quality of services called for in the order.

This requirement is for department technical and operations support services for NAVAIR Lakehurst Prototype Manufacturing Department (PMD), Code 4.8.8. Technical expertise and instrumentation services are required to support Aircraft Launch and Recovery Equipment (ALRE) and Support Equipment (SE) systems, subsystems, and component testing at the Center’s Test Sites, aboard Ship, and other naval activities. Major Test programs requiring support include the Electro Magnetic Launcher (EMALS), Advanced Recovery & Control (ARC), Low Loss Launch Valve overhaul and certification, and Cross Deck Pendant qualification.

The Contract will be five (5) ordering years. A properly executed QASP will assist the Government in achieving the objectives of this procurement.

2. Authority

Authority for issuance of this QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspections and acceptance of the services and documentation called for in task orders, to be executed by the Contracting Officer or a duly authorized representative.

3.

Scope

To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between Quality Control Plan and the Quality Assurance Surveillance Plan. The contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the order.

The QASP on the other hand, is put in place to provide Government surveillance oversight of the contractor’s efforts to assure that they are timely, effective and are delivering the results specified in the order.

4.

Government Resources

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into (Procuring Contracting Officer (PCO)) contracts and make related determination and findings on behalf of the Government. The PCO for this contract is Mr. Patrick Smith, AIR-2.5.2.2.3. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer Representative (COR) - An individual appointed in writing by the PCO to act as their authorized representative to assist in administering the contract. The COR will be appointed in the resulting task order. The limitations of authority are contained in a written letter of appointment.

5.

Responsibilities

The following Government resources shall have responsibility for the implementation of this QASP:

PCO – The PCO ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the PCO that assures the contractor receives impartial, fair and equitable treatment under the contract. The PCO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

COR – The COR is responsible for technical administration of the contract and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the PCO for action.

6.

Methods of QA Surveillance a.

Contractor Performance Assessment Reporting System (CPARS) – The market place for technical service is very competitive. As such, the successful offeror has a vested interest in the Government-generated CPARS ratings under this contract. Additionally, the CPARS ratings will be the determinant in exercising an option or award term. For this procurement the Government will address the quality of product or service, schedule, cost control, business relations, management, and other important areas. As this information may affect future source selections throughout DoD, and the continuation of the order, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool with the QASP.

b.

QASP - The below listed methods of surveillance will be used by the COR in the technical administration of this QASP. In addition to the below instructions, the form to be used for documentation of quality assurance surveillance is the Surveillance Activity Checklist.

7.

Surveillance

Enclosure (1) sets forth the performance standards for the contractor and COR while enclosure (2) provides the checklist and means for the COR to document the results of the surveillance on an annual basis.

8.

Documentation

The COR will maintain a complete Quality Assurance file, as necessary. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the originals of the Quality Assurance Checklists. All such records will be maintained for the life of the order.

9.

Enclosures

Enclosure (1) –Engineering and Technical Services Performance Based Quality Standards Enclosure (2) – Data Performance Standards Enclosure (3) – Incentives

Enclosure (4) – Surveillance Activity Checklist

PERFORMANCE BASED QUALITY STANDARDS AND CRITERIA

SOW PARA

PERFORMANCE

OBJECTIVE

ACCEPTABLE

QUALITY

LEVEL

METHOD OF

SURVEILLANCE

TASK 1

Test Support

The fabricated instrumentation shall have a minimum reliability of 95%.

Data acquisition equipment and processes shall accurately record test data at least 95% of the time with an expected data accuracy, within equipment limits, of 100%.

Provide clear and consistent verbal and written communications including test plans and reports that are accurate and complete by assigned due date at least 95% of the time.

Government testing and use of test equipment.

Government review of submitted documents and monitoring of operations.

TASK 2

General Technical Support

TASK 3

Quality Assurance Operations Support

TASK 4

Manufacturing Operations Support

TASK 5

Facility Management Support

TASK 6

JobBOSS Support

TASK 7

General IT Support

TASK 8

Information Security Support

TASK 9

Machine Tool and Test Equipment Networking Support

95% of the time Government verification of software and data that demonstrates compliance with security requirements. Government review of submitted documents combined with periodic meetings with personnel performing tasks and direct monitoring of performance

TASK 10

Contractor Financial and Progress Reporting

95% of the time Government review of submitted documents

DATA STANDARDS

INCENTIVES

The following incentives shall apply to performance under this order.

(-) Does not meet the acceptable performance definition as a condition for all ordering years

(-) Does not meet the acceptable performance definition as a condition for all ordering years

(-) Negative performance marks which will be reflected in CPARS.

*The Government will not exercise options unless all regulatory requirements are met and the contractor meets the acceptable performance definition.

All SOW/CDRL tasks, including SOW/CDRL sub-tasks, will be assessed focusing on the following.

Quality of Product or Service – Assess the contractor’s effort to transform operational needs and requirements into an integrated solution. Areas of focus may include the planning and management of program tasks, the quality of support provided throughout all phases of contract execution, the integration of program management specialties, management of interfaces, and the management of a totally integrated effort of all program management concerns to meet cost, performance, and schedule objectives. Assess how successfully the contractor meets program quality.

Schedule – Assess the contractor’s adherence to the required delivery schedule by assessing the contractor’s efforts during the assessment period that contribute to or effect the schedule variance. Also address significance of scheduled events (i.e., design reviews), discuss causes, and assess the effectiveness of contractor corrective actions.

Cost Control – Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost. Is the contractor experiencing cost growth or under run? If so, discuss the causes and contractor-proposed solutions for the cost overruns. For contracts where task or contract sizing is based upon contractor provided person-hour estimates, the relationship of these estimates to ultimate cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility, through the efficient use of resources in each work effort should be assessed.

Business Relations – Assess the timelines, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s reasonable and cooperative behavior, effective business relations, and customer satisfaction.

Management – Assess the contractor’s success with timely award and management of subcontracts, including whether the contractor met small/small disadvantage and women-owned business participation goals. Discuss the extent to which the contractor discharges its responsibility for integration and coordination of all activity needed to execute the contract; identifies and applies resources required to meet schedule requirements; assigns responsibility for tasks/actions required by contract; communicates appropriate information to affected program elements in a timely manner. Assess the contractor’s risk mitigation plans. If applicable, identify any other management areas that are unique to the contract.

Other areas – Assess additional evaluation areas unique to the contract, or that cannot be captured elsewhere.

The evaluation ratings are as follows:

Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

SURVEILLANCE ACTIVITY CHECKLIST

Monthly Surveillance:

The COR will perform a monthly assessment of Quality, Schedule, Cost Control, Business Relations, Management, and Other Areas as applicable utilizing the CPARS evaluation rating definitions listed in enclosure 3.

Measure

TASK 1

Test Support

TASK 2

General Technical Support

TASK 3

Quality Assurance Operations Support

TASK 4

Manufacturing Operations Support

TASK 5

Facility Management Support

TASK 6

JobBOSS Support

TASK 7

General IT Support

TASK 8

Information Security Support

TASK 9

Machine Tool and Test Equipment Networking Support

TASK 10

Contractor Financial and Progress Reporting

Quarterly Summary of Ratings:

Quality

Schedule

Number of Exceptional

Number of Very Good

Number of Satisfactory

Number of Marginal

Number of Unsatisfactory

Cost Control

Business Relations

Management

Other Areas

Number of Unsatisfactory

Annual Surveillance:

The COR will perform an annual assessment of overall contract performance utilizing the CPARS evaluation rating definitions listed in enclosure 3 and the monthly summary of ratings.

_1374291930.xls Sheet1

Description Surveillance Method/Measure Date Planned Date Completed Summary Rating/Results

Quality of Product or Service Review of Monthly Ratings TBD

Schedule Review of Monthly Ratings TBD

Cost Control Review of Monthly Ratings TBD

Business Relations Review of Monthly Ratings TBD

Management Review of Monthly Ratings TBD

Other Areas Review of Monthly Ratings TBD

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