CASS_RTCASS_PBL_PSOW_APP_B_LMTD_SERVICE_DESCRIPTION_10-3-14.docx

CASS/RTCASS Performance Based Logistics

Limited Service Level Description

Limited CASS PBL (LCASS PBL)

Limited Service CASS PBL Appendix B

1. SUPPORT

a. Commencement and Scope. Replacement parts shall be provided to locations as specified in each or delivery order. . Contractor shall render services during the period of performance specified in each delivery order.

1) Provide RFI replacement parts in response to requisitions for CASS assets identified in contract Attachments 3, CASS Items Support List and Attachment 4, RTCASS Items Support List.

2) Replacement parts shall be provided on a Non-Interference basis with Full Service CASS PBL (FCASS PBL), Basic Service CASS PBL (BCASS PBL), and/or Fleet Support Service.

b. Parts and Labor. In response to calls placed during the Utilization Window, Contractor will provide and bear the cost of parts and labor required to maintain the Equipment in accordance with the warranty provision hereof. All parts will be furnished on an exchange basis and will be standard CASS parts, in new or like new condition. Exchanged parts removed from the system become the property of Contractor ("title-out"). Installed parts become the property of the Government ("title-in"). Title-in, Title-out exchanges will be done simultaneously unless the Contractor has coordinated with the Government for case basis exceptions. The contractor is responsible for furnishing all consumable parts. The current standard CASS and RTCASS parts lists are contained in Attachments 3, CASS Items Support List, and Attachment 4, RTCASS Items Support List, of the solicitation. Parts replaced by modernization efforts, obsolescence upgrades, which are considered non-standard CASS parts and have not been reviewed or analyzed by the CASS PBL program team will not be supported.

2. SERVICE LIMITATIONS

a. This contract covers standard/routine causes of Equipment malfunction, maintenance and upkeep. Malfunctions/damage caused by the deliberate or negligent acts by Government and/or its contractors, Government’s shipping agent, and failure or inadequacy of electrical, plumbing, air conditioning, or other facility services are not covered under this agreement.

b. In the event the asset is determined to be beyond economical repair (BER), Contractor will notify the Government by Fax and/or E-Mail for disposition instructions. Beyond economical repair is defined as 75% of the replacement purchase price of the item.

3. RESPONSIBILITIES OF GOVERNMENT AND USERS

a. Prior to the commencement of any service period on specified Equipment, Government and/or user shall guarantee to Contractor that said Equipment is in RFI condition. As applicable, the Government and/or user shall provide evidence of RFI condition to the Contractor via a CASS Self-Test Report (Certificate of Completion).

b. The Government and/or user shall notify Contractor of Equipment failure using one of (but not limited to) the following traceable means; fax or email if the Contractor does not have an on-site representative available for person to person notification.

c. Contractor shall be allowed full and free access to the Equipment at times mutually agreeable to the Government and/or users and Contractor. The Government and/or users shall provide Contractor adequate facilities that, in the reasonable opinion of Government and/or users and Contractor, are necessary in order to enable Contractor to perform the Services required. Government and/or users will allow Contractor to use such machines, communications facilities, and other equipment (except that normally supplied by Contractor per paragraph 1.a.2 of this appendix) consistent with Government's and/or users normal business practices, at no cost to the Contractor. To facilitate Contractor's performance of the Services, the Government and/or users shall provide adequate storage area for parts and Contractor's test equipment deemed necessary by Government and/or users and Contractor to perform this Agreement. This storage area will be fully secured with access limited to the Contractor's service personnel. This area will be within a reasonable distance of the Equipment to be serviced under this Agreement and provided at no cost to the Contractor.

d. Thirty (30) days prior to the conclusion of the station period of performance, the Government and/or user agrees to provide reasonable coordination and access for the Contractor to restore the Equipment maintained hereunder to “Ready for Issue” (RFI) condition. The Contractor shall provide evidence of RFI condition to the Government and/or user, and the Government and/or user shall acknowledge concurrence by signing the CASS Self-Test Report.

4. MOVEMENT OF EQUIPMENT

Contractor will be given fifteen (15) days prior notice in writing before Government relocates any equipment under this Agreement. In the event that the equipment under this Agreement is moved from its location of initial installation and/or reinstallation, Contractor shall proceed diligently under the terms of this Agreement, upon direction and bilateral modification, to provide re-certification services if required to return the equipment to the pre-existing condition.

5. SERVICE PROVIDED

a. Replacement Parts. The Contractor will ship, upon receipt of TFR, a replacement asset(s), “In Stock” to LCASS PBL customers, within a maximum of 72 hours, excluding weekends. “In stock” represents parts that are available on a non-interference basis with Fleet PBL (Broad Arrow Requisitions only), FCASS PBL, and BCASS PBL. If in any one-month period, more than one “in stock” asset per station is not shipped within the 72 hours, a 10% reduction in the monthly price will be imposed per station affected.

b. Asset Availability. The Contractor will provide a 30-day turnaround time in response to instances when replacement parts are not in stock. The 30-day period shall begin clock, including weekend days, begins upon receipt of the defective asset(s) by the Contractor’s Depot facility. The 30day asset availability shall end when a replacement Ready For Issue (RFI) asset is shipped to the activity. Contractor will determine range and depth of inventory necessary to meet availability requirements.

c. Station Downtime. It is the goal of the Contractor to do everything within the scope of this Limited Service PBL agreement to ensure the Government and/or users has minimal system downtime, defined as the time that the station is considered not capable of performing required functions.

d. Reporting. The Contractor will report Limited Service performance to the Government in accordance with CDRL A00A, Fleet/Non-Fleet Metrics Report.