Attachment (6) Questions and Answers - Amendment 0005.pdf

Attachment (6) Questions and Answers – Amendment 0005

RFQ: N6824623Q0010

Title: Intrusion Detection System (IDS), Access Control System (ACS), and Cipher Lock (CL)

Services at Naval Base Guam, Munition Site

QUESTION (1): Attachment 2 (PWS) section 1.A. mentions that offerors should include a

“buffer funding amount for repair parts.”

Q1.A. Should this amount be held as a separate cost element or amortized, and included in the monthly unit price on the Quotation Sheet?

Q2.A. Should shipping be included as part of the buffer or will this cost be invoiced on a Cost

Reimbursable basis?

ANSWER: “buffer funding, etc.” was removed, see updated PWS 1.0 A. (CLG)

QUESTION (2): Attachment 2 (PWS) lists “BridgePoint ACS Software” as being in need of updates but does not provide specific product names, e.g. TrustZone/Trust Alert. Both of these software products have been removed from the FIPS 201 Approved Products List (APL) and placed on the FIPS 201 Removed Products List (RPL). PWS Section 8.E.13 asks the Contractor to “Update existing BridgePoint ACS software.”

Q2.A. Is the intent to update this software with a different product from the same manufacturer

(if available) or to update to a different software solution?

Q2.B. In either case, should the software license and maintenance costs be included in the

“buffer”, listed in PWS section 1.A?

ANSWER: ACS Operating system installed: Lenel S2 OnGuard 8.0 Subscription Software, FLEXnet License, System ID#: 152394.

QUESTION (3): There is no mention of specific products being used in each building.

Q3.A. What is the existing ACS/IDS Software used in Buildings 400, 462, 740, 900, 902, and

5545 (Kilo)?

Q3.B. What ACS/IDS Software is used by JRM Regional Dispatch in Building 6009?

ANSWER: (Q3.A.) Same answer to Question (2) installed only in Building 400. (Q3.B) That is outside the scope of this requirement. (CLG)

QUESTION (4): There is no mention of network topology.

Q4. Are the buildings listed in this solicitation networked using mesh or star topology?

ANSWER: The building uses CAT 5 cabling from one panel to another. Then devices are hardwired to each other. (JY)

QUESTION (5): There is no mention of product (hardware or software) warranties, guarantees, or Service-Level Agreements (SLAs).

Q5. Do any warranties, guarantees, or SLAs apply to any of the sites or the components contained therein?

ANSWER: The Lenel server is still covered by CyberTec’s limited factory warranty until June

30, 2024. The card reader warranty ended on June 30, 2022. (CLG)

QUESTION (6): There is no mention of when the Electronic Security Systems (ESS) were installed or by who, i.e. US Military Personnel, US Contractor, etc.

Q6.A. On what date was each of the facilities’ ESS installed, tested, and accredited?

Q6.B. Who was the installer of the Electronic Security System (ESS), in each facility?

ANSWER: SPAWAR GUAM. The facilities’ ESS installed, tested, and accredited is unknown.

(JY)

QUESTION (7): There is no mention of the Classified Facility category.

Q7.A. What is the facility category of each facility, e.g. Open Storage, Closed Storage, etc?

Q7.B. Are there any facilities that contain SCIFs/Vaults? Which?

Q7.C. Do any of the facilities contain areas that exceed the Secret level? Which?

Q7.D. Are any of the facilities considered SAP Facilities? Which?

ANSWER: Building 400 secret open storage and the remaining is secure rooms (JY)

QUESTION (8): There are no specifications, shop drawings, or as-builts included in the solicitation.

Q8.A. Are specifications, shop drawings, rack elevations, or as-builts available for each site

(specific to Divisions 8, 25, 27, 28, and 33)?

Q8.B. If the abovementioned items are available, will they be provided at least five (5) calendar days prior to the bid due date?

ANSWER: The requested information is not available. (JY)

QUESTION (9): There is no specific mention of components utilized in each of the facilities.

Q9.A. What headend/networking components (product brand/model) are utilized in each facility, i.e. servers, switches, patch panels, etc.? Quantity?

Q9.B. What ACS/IDS devices (product brand/model) are utilized in each facility, i.e. card readers, strikes, BMS/DPS, motion sensors, etc.? Quantity?

Q9.C. What CCTV components (product brand/model) are utilized in each facility, i.e.

cameras/lenses, housings, NVR/DVR, VMS, etc.? Quantity?

Q9.D. How many (of each) X09 and X10 locks are installed, in each facility?

Q9.E. What Cipher Locks (product brand/model) are utilized in each facility, i.e. card readers, strikes, BMS/DPS, motion sensors, etc.? Quantity?

ANSWER: Q9.A Lenel OnGuard at B400 and Bosch IDS at all other buildings. (JY)

Q9.B Card reader are HID (pwClass), BMS/DPS, montion sensor unknows. (JY) Q9.C uknown CCTV cameras located inside housing. (JY) Q9.D three building 400, one at building 462, one at building 740, one at building

900 one at building 902, one at building 5545. (JY)

Q9E same question Q9.B (JY)

QUESTION (10): We would like to request a site survey at your earliest convenience. Please let us know if this is okay.

ANSWER: See Attachment (3) Addendum to 52.212-1 - Amendment 0005 for Site Visit instructions.

QUESTION (11): Please provide Make/ Brand, quantity (inventory) of items installed per building.

ANSWER: Inventory not currently available. (JY)

QUESTION (12): Is it possible to extend the Bid due date until 9th December?

ANSWER: See SAM for updated closing date and time for the solicitation.

QUESTION (13): Is it possible to schedule a site walk through? If so. Kindly let us know available schedule.

ANSWER: Same answer to Question (10)

QUESTION (14): Ref PWS 1.0. Please identify manufacturer, model, and quantities for all items to be maintained under the resulting contract to include ACS, IDS, and intercoms.

ANSWER: Same answer to Question (11). (JY)

QUESTION (15): Para. 1.0 Includes statement, "Also to include a buffer funding amount for repair parts." Please clarify how offerors are to interpret this statement with respect to their quote.

ANSWER: Same answer to Question (1). CLG

QUESTION (16): Para. 1.0 Includes statement, "Also to include a buffer funding amount for repair parts." Para. 8.E.15 includes a heading Replacement Parts. Please clarify if offerors are to include spare parts in their quotes. If offerors are to include spare parts in their quotes, please provide information regarding the required manufacturer, part number, and quantity for each item.

ANSWER: Same answer to Question (1). CLG

QUESTION (17): Ref PWS 8.E.15. Customer Supplied Equipment and Services indicates that customer is to provide CDs for ACS backup. Para. 8.E.15.9 states that contractor will provide external hard drive to backup ACS software.

ANSWER: Yes, contractor will provide external hard drive to backup ACS software. (JY)

QUESTION (18): Ref PWS 8.E.15. Please confirm that contractor will only be responsible for backing up the ACS application software and not the ACS database.

ANSWER: Backup only ACS system in Bldg. 400. (JY)

QUESTION (19): Ref PWS 8.E.15. Item 7 Response Time indicates Afternoon Business Hours

(ABH). Please confirm this should be After Business Hours.

ANSWER: After business hours are after 1530. (JY)

QUESTION (20): Para. 8.E.15.10 specifies repair or replacement of X-09 or X-10 combination locks. Are offerors to include the price for this work in their quotes? If yes, please 1) provide details including the specific issues for each lock requiring repair, where lock is installed (i.e., vault door, container, etc.), and quantity of locks by building location, and 2) confirm that work should be priced under CLIN 001.

ANSWER: Our command will provide Combination Lock X09 or X10 for vendor to replace.

(CLG)

QUESTION (21): Ref PWS 8.E.15. Please provide a detailed inventory listing all devices and software to be maintained under the resulting contract to include manufacturer, model, and quantity by building.

ANSWER: same answer to Questions (2) and (3). (JY)

QUESTION (22): Para. 1.0 specifies maintaining ACS, IDS, and intercoms. Para. 8.E.5 and

8.E.15 indicate that cameras are included. Please clearly identify all camera/video related equipment and software to be maintained.

ANSWER: There are two cameras on building 400 one on the front door and one on the side door. The video is fed to AD&C, Admin, and at the door leading outside. (JY)

QUESTION (23): Are all system devices fully functional to the manufacturer's performance specifications?

ANSWER: YES. (JY)

QUESTION (24): If the answer to the above question is no, please confirm that offerors are not to include pricing to repair the defective devices in their quote and address the items individually via service orders after award.

ANSWER: Not applicable. (JY)

QUESTION (25): Is the Government requesting a full time onsite technician to perform the

PWS-required preventive and corrective maintenance?

ANSWER: No; however services it to be provided onsite within the timeframes identified in the

PWS. (JY)

QUESTION (26): Ref PWS 8.C. Please clarify whether the stated response and repair times are business or clock hours.

ANSWER: Clock hours. (JY)

QUESTION (27): Ref PWS 8.C. If response times are not business hours, please clarify how response/repair times will be determined at the end of normal business hours. For example.

Contractor receives a trouble call at 1515 hrs. on Friday. Is the tech required to arrive by 1615 hrs. on Friday, 1645 hrs. on Friday or 0715 hrs. on Monday?

ANSWER: 0630-1530 are business hours. After and before those hours are not business hours

(JY)

QUESTION (28): Ref PWS 8.B. Please confirm that corrective maintenance service does not include video and intercom systems.

ANSWER: Corrective maintenance is required for Camera (Video) and intercom in Bldg. 400 only. (JY)

QUESTION (29): Ref PWS 8.B. Para. includes the incomplete sentence "In the event of IDS failure or will not reset, or ASC becomes inoperative." Please clarify.

ANSWER: Upon failure Corrective service call is require to resolve alarm issues at NBG security dispatch. (JY)

QUESTION (30): Ref PWS 8.B, D. Please confirm that the non-working hours and weekends categorization does not include Federal holidays.

ANSWER: Same answer to question (27) (JY)

QUESTION (31): Price sheet is requesting lump sum firm fixed price for each year. Corrective maintenance pricing cannot be established since the amount of required work and equipment failures are unknown. Typically corrective maintenance is addressed via service orders (to include labor and parts) for each failure. Offerors can provide firm fixed price to include labor and parts but will need to price accordingly to minimize their risk. This methodology does not provide best value to the Government. Please clarify the Government's intent and requirement.

ANSWER: The requirement is to establish a FFP type contract for Quarterly Preventive

Maintenance Inspection, maintenance, and repair of Intrusion Detection System (IDS), Access

Control System (ACS), and Cipher Lock (CL) at Naval Base Guam, Munition Site Building 400, 462, 740, 900, 902, and 5545. The Government will not issue service orders with additional funding for any requirement that is included in the scope of the requirement. (JY)

QUESTION (32): Please provide the complete software version/build numbers for ACS, IDS, BridgePoint, intercoms, server OS, SQL version used for the ACS database, and workstation OS.

ANSWER: Same as question (2) and (3). (JY)

QUESTION (33): Please confirm that all application software (PACS, IDS, Intercom, BridgePoint, etc.) have current software support agreements.

ANSWER: No software agreements are in effect. (JY)

QUESTION (34): Is the contractor responsible for maintaining security network equipment

(interconnecting media, network switches, routers, media converters, etc.)? If yes, please provide details to include manufacturer, model, and quantities.

ANSWER: No. (JY)

QUESTION (35): Is the existing system currently being maintained in accordance with the

PWS-specified requirements? If not, when was the last time the entire systems received preventive maintenance?

ANSWER: No. Previous PM contract expired 30Sep2022. Last PM was performed 2rd QTR Jan-

Feb-Mar2022. (CLG)

QUESTION (36): Do any of the devices require a man lift for access?

ANSWER: NO, just a 4 foot ladder. (JY)

QUESTION (37): How old is the installed equipment?

ANSWER: Approximately 8 years old. (JY)

QUESTION (38): Please clarify how field panels are connected to the ACS (CAT6, fiber optic, wireless, combination, etc.).

ANSWER: Hard wired and cat 5 from main panel to subpanels. (JY)

QUESTION (39): Please confirm that items such as software licensing/upgrades, spare parts, software support agreements, battery disposal, etc. are not to be included in the offerors quote and can be charged against service orders at the time of service.

Control System (ACS), and Cipher Lock (CL) at Naval Base Guam, Munition Site Building 400, funding for any requirement that is included in the scope of the requirement.

Replacement parts as identified in the PWS (para 8.F.) are included in the scope of the requirement as well as battery disposal when batteries are replaced. Software licensing/upgrades and software support agreements are not included in this requirement. (JY)

QUESTION (40): Please clarify the basis that offerors should use to price the unknown corrective maintenance requirement.

Control System (ACS), and Cipher Lock (CL) at Naval Base Guam, Munition Site Building 400, funding for any requirement that is included in the scope of the requirement.

QUESTION (41): Is all equipment approved and installed IAW the ARNG ESS Program

Requirements? If not, please clarify any applicable standards.

ANSWER: All equipment is installed and approved in accordance with DoD and Navy requirements. It is unknown what ARNG stands for. (JY)

QUESTION (42): Please confirm that communication media between the buildings and monitoring centers are not a contractor responsibility under this PWS.

ANSWER: Confirm (JY)

QUESTION (43): Please provide historical data regarding the frequency of service calls during normal business hours and after hours. If the data is not available, please provide a basis for offerors to use in preparing quotes.

ANSWER: Service calls during normal business hours and after hours were typically 4 to 5 a year. There is no breakdown between normal and after business hours. (JY)

QUESTION (44): Ref. PWS 8.B-D. PWS does not differentiate between routine and emergency service calls. Please clarify whether all calls are to be treated as emergency calls.

ANSWER: Routine is working hours 0630-1530 and emergency is any time (JY)

QUESTION (45): Ref. PWS 7.0. Para. indicates Quality Assurance Requirements: "Yes", however, the PWS does not include any associated requirements. Please clarify and provide all associated QA requirements.

ANSWER: The Government will monitor performance of the contemplated contract in accordance with the Quality Assurance Surveillance Plan. The contractor is not required to submit a quality assurance or quality control plan, but is expected to use their best practices in order to meet the requirement as defined in the PWS. (CLG)

QUESTION (46): Is the contractor responsible for any cybersecurity activities under preventive or corrective maintenance? If yes, please provide detailed requirements.

ANSWER: Contractor will comply with applicable cybersecurity requirements. (JY)

QUESTION (47): Ref. PWS 4.A. Is the referenced server, monitor, and keyboard/mouse part of the existing system and integrated into the existing system/network?

ANSWER: Yes. (JY)

QUESTION (48): Ref. PWS 4.A. If the referenced server, monitor, and keyboard/mouse is not part of the existing system and is not integrated into the existing system/network 1) Is the contractor responsible for maintaining this equipment? If yes, please provide associated manufacturer, model, operating system and application software/versions. 2) Is the Government responsible for connecting/provisioning/configuring the equipment into the existing systems/security network? If not, please clarify contractor responsibilities.

ANSWER: Server, monitor and keyboard/mouse are already installed. Also, see answer to

Question (9). (JY)

QUESTION (49): Ref. PWS 4.A. Please clarify the referenced server equipment to include manufacturer, model, hardware configuration, OS, etc.

ANSWER: See answer to Question (2). (JY)

QUESTION (50): Ref. PWS 8.E.4. Para. States in part, "Inspect and verify that all conduit fittings and boxes are in good working conditions and no signs of tampering." Please clarify 1) accessibility categories for conduit (i.e., exposed/easily visible on walls/ceilings, in confined spaces such as above ceilings/in walls/under floors, etc.), 2) how many feet of conduit in each accessibility category need to be inspected, and 3) is all security system conduit labeled throughout its entire length?

ANSWER: Partial conduit runs are visible in B400. Conduit runs and boxes are visible at all other buildings. (JY)

QUESTION (51): Are system as-built drawings available in AutoCAD, paper, pdf formats?

ANSWER: See answer to Question (8). (JY)

QUESTION (52): Can the Government provide as-built drawings to aid offerors in developing accurate pricing?

ANSWER: See answer to Question (8) (JY)

QUESTION (53): If the Government cannot provide as-builts to offerors, will they be provided to the awarded contractor?

ANSWER: See answer to Questions (51 & 52) (JY)

QUESTION (54): If system repairs modify/change the existing configuration, 1) is the contractor required to update the as-built drawings? 2) if yes, can effort associated with updating as-built drawings be charged to a service order?

QUESTION (55): Can the Government provide as-built drawings to aid offerors in developing accurate pricing?

QUESTION (56): Ref. PWS 8.E.2. Para states to clean and inspect all enclosures and change batteries. At what frequency are the batteries to be changed out?

ANSWER: As required whenever battery life cycle ends.(JY)

QUESTION (57): Ref. PWS 8.E.2. Para states to clean and inspect all enclosures and change batteries. What are the quantiles by size in Amp Hours of the batteries?

ANSWER: See answer to Question (56) (JY)

QUESTION (58): Ref. PWS 8.E.2. Para states to clean and inspect all enclosures and change batteries. How many enclosures are installed?

ANSWER: See answer to Question (56) (JY)

QUESTION (59): Please confirm that any repair parts not available in customer spare parts inventory can be procured via service orders.

ANSWER: The Government will not provide any spare parts; the Government will not issue service orders with additional funding for any requirement that is included in the scope of the requirement. (JY)

QUESTION (60): I was wondering if there is an inventory list of all the IDS ACS hardware at the different buildings. We need this to estimate the buffer for the hardware repair parts and replacement takeoffs.

ANSWER: No inventory for IDS ACS hardware. (JY)

QUESTION (61): Also what is the brand of the ACS, & IDS. Is it Lenel?

ANSWER: Lenel. (JY)

QUESTION (62): Also if you can forward any plans pertaining to the locations of all the IDS and ACS hardware?

ANSWER: See answer to questions (51), (52), (52). (JY)

QUESTION (63): Part of the requirement is to supply spare parts for the customer; however, the

Quote Sheet provided does not have an allocated line. Please provide a corrected Quote Sheet.

Are spare parts required one time during the base year or is the requirement to supply spare parts every option year?

ANSWER: In accordance with the Addendum to 52.212-1, offerors are required to complete

Attachment (1) Quotation Sheet. Each CLIN for each year is for 12 months of service; the quote must include the price to perform the PWS. There are no other CLINs; there no separate “service orders with additional funding” for any work that is included in the PWS. Attachment (1)

Quotation Sheet remains unchanged.