2.01_RFP_N6817118R0007-0004.docx

N6817118R0007

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SECTION SF30 - CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 29-Aug-2018 10:00 AM to 07-Sep-2018 10:00 AM.

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

1.0 OBJECTIVE AND SCOPE. The objective is to provide wireless telecommunications services to the end-users of tenant commands under NCTS Naples and NCTS Sicily for official business use.

1.1 The area of responsibility (AOR) of NCTS Naples includes: Naval Support Activity (NSA) Naples, Capodichino; NSA Naples, Support Site; NSA Naples, Gaeta; and Allied Joint Force Command (JFC) Naples.

1.2 The AOR of NCTS Sicily includes: Naval Air Station (NAS) Sigonella 1; NAS Sigonella 2; Naval Radio Transmitter Facility (NRTF) Niscemi; Marinai Housing Complex; and Augusta Bay Port Facility.

2.0 PERFORMANCE REQUIREMENTS.

2.1 Group plans. Utilizing the most current network technology and peripherals in the industry, the Contractor shall provide voice, data, short message service/silent messaging service (SMS), and roaming capabilities to end-users’ mobile phones (Adroid, Blackberry, and iOS) through the plans listed in Exhibit A – Plans and Prices.

2.1.1 Italy signal coverage. End-users shall have adequate signal strength, indoors and outdoors, at each AOR. Updated coverage maps shall be provided to the Contracting Officer’s Representative (COR) upon request. When coverage problems occur (in-building limitations, weather impact, terrain, foliage, etc.), the Contractor shall support limited or loss of service verification requests to verify signal strengths and coverage at the COR’s request. The Contractor shall coordinate with the COR if equipment (antennae, repeaters, etc.) is required to be installed, at no cost to the Government, in any Navy base to correct or increase signal strength.

2.1.2 Roaming. Signal coverage outside Italy shall be available in countries listed in Attachment 01 – Countries with Roaming. End-users on a plan with the capability to roam shall only be enabled for a specified duration when authorized by the COR.

2.1.3 Data shall also be available for end-users to utilize in tablets and laptops through tethering.

2.2 Services.

2.2.1 Online portal. The Government shall have access to the Contractor’s website to view each end-user’s usage report, downloadable in Microsoft Excel or Adobe Acrobat Document format. At a minimum, the usage report shall be filterable by cost center, phone number, usage type, cost, and duration.

2.2.2 Help desk. The Government shall have access to help desk, at a minimum by phone and online, available twenty-four hours each day throughout the year. The help desk shall respond and resolve issues, in English, regarding end-user activation/suspension/deactivation, subscriber identity module (SIM) card changes, invoice and plan inquiries, and other general inquiries.

2.2.3 Usage notification. The Contractor shall alert end-users through SMS for their awareness of their usage.

3.0 OTHER REQUIREMENTS.

3.1 The Government may deactivate or suspend and reactivate individual end-user plans at any time in writing by the COR.

3.2 SIM cards. The Contractor shall provide the latest technology of SIM cards for single-SIM phones, Blackberry phones, and tablets that support at a minimum Micro (3FF) and Macro (4FF) SIM card technology form factors. SIM cards for plans that include data shall be capable of providing the fastest data speeds available. SIM cards shall not be only compatible with Contractor provided devices. Phone numbers shall be capable of transferring to new SIM cards in the event a SIM card needs to be replaced.

3.2.1 An on-hand inventory of 150 spare SIM cards shall be provided as spares in case of emergency activations or replacements.

3.2.3 When supported frequency bands or SIM card technology become identified as end-of-life, the Contractor shall notify the CORs six months in advance to replace equipment to support the Contractor’s new technology. During the replacement period, the Contractor shall avoid service interruptions.

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