Attachment_1_Draft_SOW.pdf

Section C - Descriptions and Specifications

STATEMENT OF WORK

NUWC Newport Naval Array Technical Support Center (NATSC) Statement of Work

1.0 BACKGROUND

The Naval Undersea Warfare Center’s Division Newport Naval Array Technical Support Center (NATSC) integrates all towed array and tow cable repair level activity into a consolidated facility. The NATSC facility provides lifecycle support (diagnostic testing, troubleshooting, refurbishments, upgrades and repairs) for all Navy towed arrays including both surface ship and submarine applications. These services will be provided on a continuing basis to ensure sufficient inventory levels to serve the Navy’s missions.

2.0 SCOPE

The Contractor shall perform tasks in support of towed array SONAR programs for NUWC Newport’s Sensors and SONAR Systems Department. The contractor shall provide services for operation of the NATSC facility to manufacture, upgrade, repair, refurbish, diagnose, troubleshoot, test, evaluate, salvage and scrap towed arrays, towed array modules, towed array component parts, tow cables, tow cable component parts, towed array outboard cable assemblies, hoses, hose component parts, ancillary equipment and ancillary equipment component parts for all US Navy and Foreign Military Sales (FMS) towed array systems currently in service, recently taken out of service and others that may be put into fleet service during the course of this contract. The contractor shall also be responsible for production engineering, technical and logistics support for US Navy and FMS towed array systems.

2.1 APPLICABLE SYSTEMS

Surveillance Towed Array Sensor System (SURTASS):

A180R JAOS (All Variants) TL-29 JAOS (All Variants) TL-29A Twin Line (All Variants)

Surface Towed Arrays (Tactical):

AN/SQR-18

AN/SQR-19

TB-37 Multi-Function Towed Array (MFTA) (All variants)

Submarine Towed Arrays:

TB-16 (All Variants) TB-29 (All Variants) TB-34 (All Variants)

TB-23

Tow Cables (all variants)

Towed Array Cable Assemblies (all variants)

Outboard Cable Assemblies (all variants)

Hose Assemblies (all variants)

Specific systems and variants of these systems, as referenced above, are funded by the following sponsors:

Submarine Acoustic Systems PMS 401, Integrated Warfare Systems IWS 5, Naval Supply NAVSUP, Foreign Military Sales FMS, Maritime Surveillance Systems PMS 485, Office of Navy Research ONR, Office of Naval Intelligence ONI, Fleet Activities, and other sponsors.

NATSC consists of the following buildings located at Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) and the Naval Station Newport (NAVSTA).

a. NUWC: The Main Repair Facility comprises 40,000 square feet and is utilized for the repair, refurbishment, upgrade, and Factory Acceptance Testing of towed arrays and towed array modules. This building houses the module level Heading Sensor Calibration Facility, Hydrostatic Pressure Test Chambers, Tension Test Facility, Towed Array Handler Land Based Test Facilities, Towed Array Module Buoyancy Facility, Towed Array Module Hosing and De-hosing Facilities, Tool Cage, Parts Cage, Engineering Laboratory, Isopar tank farm storage facility and miscellaneous test and material handling support equipment. The Main Repair facility contains two self-leveling loading docks and one ground level loading dock.

b. NAVSTA: The Hose Manufacturing Facility comprises 20,000 square feet and is utilized to manufacture various hose assemblies, houses a hose tension test facility, thermal treatment tank, A180R Vibration Isolation Module (VIM) Hosing Facility, hose grinding stations, hose swaging stations, and Hose Storage Facility. The Hose Manufacturing Facility has a ground level access loading facility.

c. NAVSTA: The Hose and Cable Storage Facility comprises 10,000 square feet and is utilized for storage of array reels, Tow Cables, Hose Assemblies, and all bulk storage materials to support NATSC operations. The Hose and Cable Storage Facility is also utilized for module disposal and scrapping.

d. NAVSTA: The Tow Cable Manufacturing, Shipping/Receiving and Warehouse Building comprises 30,000 square feet and is utilized for Tow Cable Production and Repair; Bulk Storage; Packing and Crating; Shipping and Receiving, Quality Assurance, Logistics, Inventory Control, Receipt Inspection, Non-Conforming Material Cage;

and Planning, and Purchasing. The Tow Cable Manufacturing, Shipping/Receiving and Warehouse Building has a ground level loading dock and two load leveling loading docks. External to this facility is the bulk reel storage area.

e. NAVSTA: The Heading Sensor Calibration Facility comprises 350 square feet and contains the Heading Sensor Calibration Facility for sensor level calibrations only.

The NATSC facility uses the following software suites in running the operation, 1) Master Control, 2) NATSC Depot Application (NDA), 3) Towed Array Management System (TAMS), and 4) other Government enterprise systems identified in individual orders. The contractor shall perform duties using these suites as detailed herein and in individual Task/Delivery Orders.

1. The Sensors and SONAR Systems Department utilizes a comprehensive Process/Document Management System herein referred to as Master Control. Master Control is a commercially available software package that is used for two primary purposes at NATSC. The first is to provide the Operating Contractor access to Government approved Work Instructions (WIs) and product drawings for use in day-to-day operations.

Work Instructions provide detailed steps for the repair and refurbishment of each of the items in the NATSC product line. Product drawings are the engineering drawings for each of the NATSC product lines and support equipment. The second purpose of Master Control is to electronically route the forms required for the day-to-day operation of NATSC. These forms include: Action Items, Contract Delivery Forms, Loan/Transfer Authorizations, Request for Deviation, and NUWC Trouble Reports. These forms are electronically routed via Master Control to the appropriate responsible individual(s). The Responsible Individual (RI) is made aware that they must act upon the notification in their Master Control Inbox. All open and completed forms are available for viewing within Master Control by anybody at NATSC who has a Master Control account. Master Control is a web-based application available from any Navy Marine Corp Internet (NMCI) computer. The following table provides a description of documentation types contained in Master Control as of the notice of solicitation.

Product Line Jigs/Tools/Fixtures

(JTF) Drawings

Work Instructions, Troubleshooting

Guides and Pass/Fail Criteria

Towed Array Module Drawings and Parts

Lists

A180R/JAOS Surveillance Towed Array 25 70 57

TB-37 Surface Ship Towed Array 19 31 400

SQR-19 Surface Ship Towed Array 42 61 700

TB-16 Submarine Towed Array 140 97 800

TB-16G Submarine Towed Array 1 20 220

TB-23 Submarine Towed Array 4 4 79

TB-29A Submarine Towed Array 50 70 280

TL-29A Surveillance Towed Array 5 32 300

TB-34 Submarine Towed Array 5 4 210

Facility Drawings 170 N/A N/A

During contract performance, the contractor shall use the most current version of documents stored in Master Control.

2. N ATSC Depot Application (NDA) is a custom Government-owned and controlled website that provides three main functions. The first function is an inventory database for all of NATSC's parts and products (see attachments 3B-3D for list of parts and products). All parts have a location, condition code, quantity, revision level, serial numbers, and other information or notes. The history of all parts transactions are available within NDA. The second function of NDA is to track all jobs (repair and manufacturing) within NATSC. The status of an open job, or job order (JO) number, is tracked in NDA, and the history of all JOs ever completed at NATSC is available within NDA. Reports can be obtained using a variety of different search parameters. The third function involves the purchase of material to replenish inventory or to establish new stock items. All inventory items have a history of procurement, which includes the time to receive parts once ordered (delivery schedule when partial shipments are acceptable), the price, the source of funding, the condition of material when received and min and max order trip points.

3. The Towed Array Management System (TAMS) is a custom Government owned and controlled software application and allows near real time tracking of each towed array module down to the component level, condition code, location, Engineering Change Proposal (ECP) status, configuration history, platform history, calibration history, and recertification across multiple activities. All pertinent repair data is entered into TAMS including the date of repair, the primary failure mode and part and a summary paragraph of the repair effort. TAMS is also used to develop long term budgeting projections and near term procurement plans for parts and assemblies for fleet support. In addition to providing NATSC a material inventory control function for modules entering and leaving the depot, TAMS is also used to support waterfront activities associated with the movement of Towed Array Assets.

2.2 APPLICABLE SPONSORS

NATSC sponsors include:

Submarine Acoustic Systems PMS 401 Integrated Warfare Systems IWS 5 Naval Supply NAVSUP Foreign Military Sales FMS Maritime Surveillance Systems PMS 485 Office of Navy Research ONR Office of Naval Intelligence ONI Fleet Activities Other Sponsors

2.3 APPLICABLE NUWCDIVNPT DEPARTMENTS

This contract is applicable to the Sensors and SONAR Systems Department, Code 15, of the Naval Undersea Warfare Center Division Newport, RI.

2.4 FUNDING TYPES

Funding types to be used under this contract include:

a. NUWCDIVNPT Service Cost Center (SCC)

b. Operation & Maintenance, Navy (O&MN)

c. Other Procurement, Navy (OPN)

d. Shipbuilding and Conversion, Navy (SCN)

e. Foreign Military Sales (FMS)

f. Research, Development, Test & Evaluation, Navy (RDT&EN)

2.5 PLACES OF PERFORMANCE

The services provided under this contract will be performed at NUWCDIVNPT, Newport, RI with occasional travel required as identified in Task Orders. Travel locations include, but are not limited to, Syracuse, NY; Ashaway, RI;

Millersville, MD; Groton, CT; and Washington DC.

3.0 APPLICABLE DOCUMENTS/REFERENCE

The following documents apply to the requirements of this SOW:

Document Reference Number

Document Name SOW Tasks DATE/REVISION

3.1

QOP-000 The (NATSC) Quality System Manual (QSM), supplemented by the following detailed policies and procedures:

4.2.1, 4.2.2 18 Nov. 2015, Rev. B

3.2 QOP-001 Document & Data Control Policy and Procedure

4.3.1 6 Apr. 2016, Rev. B

3.3 QOP-002 Control of Records Policy and Procedure

4.3.1 3 Jan .2012, Rev. A

3.4 QOP-003 Continual Improvement Policy and Procedure

4.8.1 30 Jun. 2015, Rev. E

3.5 QOP-004 Process Control Policy and Procedure

4.2.1, 4.2.2, 4.3.9, 4.4.2, 4.5.1, 4.5.2, 4.5.4

5 Aug. 2018, Rev.

G

3.6 QOP-005 Monitoring & Measurement of Processes

4.2 3 Jan. 2012, Rev. A

3.7 QOP-006 Customer Commitment 4.2 30 Jun. 2015, Rev. D

3.8 QOP-007 Good Documentation Practices

4.2.1, 4.2.2, 4.3.9, 4.4.2, 4.5.1, 4.5.2, 4.5.4 7 Feb .2018, Rev. A

3.9 QOP-008 Specialized Training and Certification

4.6.4 26 Oct. 2017, Rev. F

3.10 QOP-009 Nonconforming Material Policy and Procedure

4.5.1, 4.5.3 9 Feb. 2018, Rev. I

3.11 QOP-010 Action Items and Corrective Actions Policy and Procedure

4.3.6 3 Jan. 2012, Rev. A

3.12 QOP-011 Preventative Action Policy and Procedure

4.3.6 3 Jan. 2012, Rev. A

3.13 QOP-012 Deviation Request Policy and Procedure

4.3.3, 4.3.4 6 Jul. 2015, Rev. C

Number

Document Name SOW Tasks DATE/REVISION

3.14 QOP-013 Trouble Report Policy and Procedure

4.3.2, 4.3.5, 4.6.3 2 Nov. 2015, Rev. D

3.15 QOP-014 Product Identification and Traceability Policy and Procedure

4.5.4 4 Jan. 2012, Rev. A

3.16.

QOP-015 Internal Quality Audit Policy and Procedures

4.8.2 3 Jan. 2012, Rev. A

3.17 QOP-016 Monitoring and Measurement of Product Policy and Procedure

4.2.1, 4.2.2, 4.5.1, 4.5.3, 4.8.1

30 Oct. 2015, Rev. C

3.18 QOP-017 NUWC Depot Application (NDA) Policy and Procedure

4.3.7, 4.3.8, 4.4.1, 4.5.1, 4.5.2, 4.5.3

30 May. 2017, Rev. E

3.19 QOP-018 New Employee-Contractor Requirements Policy and Procedure

4.6.4 4 Jan. 2012, Rev. A

3.20 QOP-019 Obsolescence of Parts and Components

4.2 4 Jan. 2012, Rev. A

3.21 QOP-020 Quality Assurance Engineer Responsibilities

4.8.2 28 Jan. 2013, Rev. A

3.22 RESERVED

3.23 QOP-022 TAMS/NDA Procedures 4.2.1, 4.4.2 20 Jan. 2016, Rev. A

3.24 NUWCDIVNPT NATSC Work Instructions stored in Master Control

4.2.1, 4.2.2, 6.0

16 Oct. 2018

3.25

MIL-STD-1686 Electro Static Discharge Control Program for Protection of Electrical and Electronic Parts, Assemblies and Equipment (Excluding Electrically Initiated Explosive Devices)

4.2.1 25 Oct .1995, Rev. C

3.26 PEO SUB PMS4011/4013 Configuration Control Manual (CCM), 16 January 08

4.3, 4.3.4 16 Jan. 2008

3.27 RESERVED

3.28 OM&S NAVSEA Interim Guidance dated 20 DEC 2012

4.3.7.7 20 Dec. 2012

3.29 MIL-STD-129 Military Marking for Shipment and Storage.

4.3.9 24 May 2018Rev.

R(1)

3.30 P700-CNP Common Naval Packaging 4.3.9 7 Jan. 2011

3.31 MIL-STD-2073-1 Standard Practices for Military Packaging

4.3.9 20 Nov. 2018, Rev.

E(3)

3.32 NUWCDIVNPT Instruction 4855.5H Product Data Reporting and Evaluation Program (PDREP)

4.5.1 2 Oct. 2017, Rev. H

3.33 NUWCDIVNPTINST 5090.3E-Series Hazardous Materials Control Program

4.6.1, 4.6.2 7 Jan. 2016, Rev. E

3.34 NUWCDIVNPTINST 5100.5C-Series Occupational Safety and Health (OSH) Program

4.6.2 24 May 2018, Rev. C

3.35

NUWCDIVNPTINST 3141.1G

NUWCDIVNPT Metrology and Calibration (METCAL) Program

4.6.3 25 Nov. 2013, Rev. G

3.36 Joint Industry Standard J-STD-001G Requirements for Soldered Electrical and Electronic Assemblies

4.6.4 6 Nov. 2017, Rev. G

Number

Document Name SOW Tasks DATE/REVISION

3.37

Joint Industry Standard J-STD-006C Requirements for Electronic Grade Solder Alloys and Fluxed and Non-Fluxed Solid Solders for Electronic Soldering Applications

4.6.4 6 Nov. 2017, Rev. C

3.38 MIL-STD-2042 – DoD Standard Practice:

Fiber Optic Cable Topology Installation for Naval Ships (Cables)

4.6.4 18 Oct. 2016, Rev. C

3.39 RESERVED

3.40 Guidebook for Contract Property Administration

4.3.7, 4.4.1, 4.6.2 Sep. 2015

3.41 NAVSEA Instruction 4440-24D Sponsor Owned Material (SOM) Management

4.3.7 20 Dec. 2004, Rev. D

3.42 DOD 4160.21-M Defense Material Disposition Manual

4.5.3 Jan. 2018, Rev. M

3.43

NUWCDIVNPTINST 5500.4C

NUWCDIVNPT Security Manual with

CH2

4.10 4 Mar. 2015, Rev. C

3.44 Code 15 Standard Operating Procedure (SOP) for Office End-of-Day Secondary Check Procedure

4.10 11 Mar. 2014

3.45 NUWC Technical Document 11962A, Author Stephen V Dowling, 20 August

4.7 20 Aug. 2010

3.46

NAVFAC P307 – NAVFAC:

Management of Weight Handling Equipment

4.6.2.2 Jun. 2016

3.47 NAVSUP P538 – Management of Materials Handling Equipment

4.6.2.2 1 Apr. 2012, 6th edition

3.48

NUWCDIVNPT Memo 4400 Ser TD/028 of 17 Dec 13, “Pre-Expended Bin (PEB) and Operating Materials and Supplies (OM&S) Policy Documents”

4.3.8 17 Dec. 2013

3.49 NUWCDIVNPT Emergency Action Guidelines

4.6.1 24 May 2013

3.50 NUWCDIVNPT Weight Handling Instruction 5100.14

4.6.2.2, 4.6.5.2 24 Jan. 2017, Rev. G

Throughout this SOW, the contractor is required to submit Quality Operating Forms (QOFs) where applicable (in addition to separately-cited Data Deliverables) via Master Control. The contractor shall prepare the required forms in accordance with NATSC Quality System Manual (QSM) and QOPs 001-022. A summary of the form is shown in Table 1.

Table 1

QOF# FORM NAME

QOF-001 (RESERVED FOR GOVERNMENT USE)

QOF-002 Trouble Report Form

QOF-003 Inspection Record (other than Receiving Inspection)

QOF-004 Receiving Inspection Record QOF-005 Test Record QOF-006 Inspection/Test Exemption Request QOF-007 Request for Deviation (Internal or External) QOF-008 Material Review Board (MRB) Disposition QOF-009 Contract Delivery Form QOF-010 NDA Parts Catalog Request Form

QOF-011 (RESERVED FOR GOVERNMENT USE)

QOF-012 Inventory Adjustment Authorization (Normal, Low or High Impact)

QOF-013 (RESERVED FOR GOVERNMENT USE)

QOF-014 (RESERVED FOR GOVERNMENT USE)

QOF-015 (RESERVED FOR GOVERNMENT USE)

QOF-016 ECP Impact Analysis Form QOF-017 Inventory Loan/Transfer Authorization QOF-018 Action Item Form (Normal or Urgent) QOF-019 Above Normal Work Repair Request QOF-020 Special Work Breakdown Repair Request

4.0 REQUIREMENTS

As specific needs are identified, Task/Delivery Orders (TO/DO) will be issued to initiate work. TO/DO(s) will identify the specific tasks within the scope of the basic SOW to be performed and the delivery requirements that shall be met. Technical Instructions (TI) will be issued to clarify the tasking in cases where term type task orders are incrementally funded. Government Property/Equipment/Information/Material (GFP/E/I/M) will be identified in TO/DO(s).

In accordance with Applicable Documents and using Government Furnished Information (GFI), the contractor shall provide the following services:

4.1 CONTRACT START-UP TRANSITION

Start-Up Tasking: The contractor shall achieve 100% of the required throughput (i.e., full operational tempo) for each product line within 30 calendar days from period of performance start date. The contractor shall submit visit requests for all proposed on-site personnel within 10 business days of contract award, following procedures in accordance with NUWCDIVNPT Security guidance. The contractor shall submit requests for all required security credentials (e.g., badges) in accordance with the proposed transition plan. The contractor shall deliver an updated Transition Plan (previously provided IAW RFP Section L) within 10 days of contract award. This Transition Plan shall emphasize and elaborate on contractor activities after contract award through the first 30 days of full contract performance.

Deliverable for Task 4.1: The contractor shall deliver the Transition Plan in accordance with CDRL A001.

4.2 TROUBLESHOOT, EVALUATE, TEST, DIAGNOSE, UPGRADE, REPAIR, REFURBISH AND

MANUFACTURE TOWED ARRAY ASSETS

4.2.1 REPAIRS: Upon receipt of an action item via Master Control, the contractor shall troubleshoot and evaluate assets and components via standardized testing in accordance with the specified documents contained within the action item including Work Instructions and Troubleshooting Guides found in reference 3.24 NUWCDIVNPT NATSC Work Instructions to determine the extent of upgrade, repair, and refurbishment required. The contractor shall adhere to precautions outlined in applicable Work Instruction in reference 3.24 and reference 3.25 MIL-STD 1686C Electro Static Discharge Control Program for Protection of Electrical and Electronic Parts, Assemblies and

Equipment (Excluding Electrically Initiated Explosive Devices) during these procedures.

4.2.1.1 Normal Repairs: Based on historical Mean Time To Repair (MTTR) obtainable through Master Control if the troubleshooting and evaluation results fall within a normal hourly range (as specified in the Performance Requirements Summary (PRS)), the contractor shall repair, upgrade and/or refurbish the towed array asset in accordance with the specified documents contained within the action item including Work Instructions and Troubleshooting Guides found in reference 3.24 and QOP-016 Monitoring and Measurement of Product Policy and Procedure in reference 3.1 (NATSC) Quality System Manual (QSM). At completion of work on these assets and components, the contractor shall update all applicable databases in accordance with QOP-004 Process Control Policy and Procedure and QOP-022 TAMS/NDA procedures.

4.2.1.2 Above Normal Repairs: Based on historical MTTR obtainable through Master Control if the troubleshooting and evaluation results fall above a normal hourly range, the contractor shall submit a QOF-019 Above Normal Repair Request Form via Master Control. If the QOF-019 Above Normal Work Repair Request is approved by the Government in Master Control, the contractor shall repair, upgrade and/or refurbish the towed array asset in accordance with the applicable Work Instructions and Troubleshooting Guides found in reference 3.24 and QOP-016 Monitoring and Measurement of Product Policy and Procedure in reference 3.1 (NATSC) Quality System Manual (QSM). At completion of work on these assets and components, the contractor shall update all applicable databases in accordance with QOP-004 Process Control Policy and Procedure and QOP-022 TAMS/NDA procedures.

Deliverable for Task 4.2.1.2: The contractor shall deliver Failure Reports in accordance with CDRL A002. These reports shall identify all failures identified during the repair, refurbishment, or upgrade processes. Failure reports shall include the module type, the module serial number, the mechanism and/or parts that failed, condition under which failure occurred, process steps failure occurred at, and the failure indication(s) (i.e. how was failure detected).

4.2.1.3 New Product Introduction: For assets and components which have no historical MTTR, the contractor shall submit a QOF-020 Special Work Breakdown Repair Request Form via Master Control. If the QOF-020 is approved via Master Control, the contractor shall repair, upgrade and/or refurbish the towed array asset in accordance with the applicable Work Instructions and Troubleshooting Guides found in reference 3.24 and QOP- 016 in reference 3.1. At completion of work on these assets and components, the contractor shall update all applicable databases in accordance with QOP-004 Process Control Policy and Procedure and QOP-022 TAMS/NDA procedures.

4.2.1.4 Non-Standard Repairs: For assets and components that require evaluation testing and repair outside the provided work instructions (applicable documents 3.1 and 3.24) the contractor shall submit a QOF-020 Special Work Breakdown Repair Request Form via Master Control. If the QOF-020 is approved via Master Control, the contractor shall repair, upgrade and/or refurbish the towed array asset in accordance with revised repair procedures provided by the Government for incorporation into the applicable Work Instructions and Troubleshooting Guides found in reference 3.24 and QOP-016 in reference 3.1. At completion of work on these assets and components, the contractor shall update all applicable databases in accordance with QOP-004 Process Control Policy and Procedure and QOP-022 TAMS/NDA procedures.

Deliverable for task 4.2.1.4: The contractor shall deliver Failure Reports in accordance with CDRL A002. These reports shall identify all failures identified during the repair, refurbishment, or upgrade processes. Failure reports shall include the module type, the module serial number, the mechanism and/or parts that failed, condition under which failure occurred, process steps failure occurred at, and the failure indication(s) (i.e. how was failure detected).

4.2.2 TOW CABLES, HOSE ASSEMBLIES AND TOWED ARRAY CABLE ASSEMBLIES

Upon receipt of an action item via Master Control, the contractor shall repair or fabricate tow cables, hose assemblies, and towed array cable assemblies in accordance with applicable Work Instructions in reference 3.24 and QOP-016 in reference 3.1. At completion of repair or fabrication of these assets and components, the contractor shall update all applicable databases in accordance with QOP-004 Process Control Policy and Procedure.

4.2.3 RESOURCE ALLOCATION, PLANNING AND SCHEDULING:

4.2.3.1 Plans & Schedules: The contractor shall plan and schedule all troubleshooting, evaluation, testing, diagnosis, upgrading, repair, refurbishment and manufacturing-related tasks considering labor, facility, material, incompatibilities with other tasks, and provisions for “spike” or surge requirements. Furthermore, the contractor shall use inventory level information from the Fleet (incl. NAVSUP) and Intermediate Maintenance Activity(IMA) (GFI 6.1), as well as any pending Action Items received via Master Control (including pending failure investigations and other such production issues), to plan and schedule all product deliveries. To ensure response time is minimized for high priority Fleet requirements, e.g. Casualty Reports (CASREPS) or longer-term surge requirements, the contractor shall acknowledge and initiate response within 4 business hours or less for all Master Control actions regarding CASREPS and Fleet requirements.

Deliverables for Task 4.2.3.1: The contractor shall deliver a Daily Work In Process (WIP) Report in accordance with CDRL A003 and no later than 10:00 am daily. The schedule shall include the following for each product being worked for the day, identified by type and serial number: repair and test activities for each product, test facility usage estimates, and projections for when the product will be completed. The schedule shall also list the Not- Ready-For-Issue (NRFI) inventory (i.e., products awaiting processing).

The contractor shall deliver an unclassified weekly summary of response times for high priority Fleet requirements in accordance with CDRL A004. The summary for each response shall include CASREP number or reference, receipt time, response time, the unclassified summary of the response (for example: shipped module, accelerated delivery of required module, supplied estimated shipping date for required module).

4.3 LOGISTICS AND CONFIGURATION CONTROL

The contractor shall conduct configuration management in accordance with applicable document 3.26 PEO SUB PMS4011/4013-Configuration Control Manual (CCM).

4.3.1 DATA, DOCUMENT AND RECORD CONTROL

4.3.1.1 Hardcopy Documentation: The contractor shall monitor all hardcopy documentation for NATSC operations, IAW QOP-001 Document & Data Control Policy and Procedure to ensure the latest revision level is used for all Work-In-Process (WIP). The contractor shall replace all out of date hardcopy documentation from the NATSC operations floor with the current version.

4.3.1.2 Document & Record Control: The contractor shall continually ensure all documents and records required by the Quality Systems Manual (QSM) are maintained in Master Control to ensure proper authorization, identification, storage, protection, accessibility, retrieval, retention and disposal in accordance with QOP-001 Document & Data Control Policy and Procedure and QOP-002 Control of Records Policy and Procedure.

4.3.1.3 Document & Record Archiving: The contractor shall retain, archive and retrieve all product repair, refurbishment, upgrade, and manufacturing documentation including all incoming material inspection documentation in accordance with QOP-002 Control of Records Policy and Procedure. The contractor shall not dispose of any documentation without written approval via GFI 6.2.

4.3.2 DOCUMENT CHANGES

In the event the contractor identifies a deficiency in the Master Control library it shall initiate a Trouble Report in accordance with QOP-013 Trouble Report Policy and Procedure via a QOF-002 to inform the Government of the deficiency. The Trouble Report form exists within Master Control and the schedule for submittals is defined in QOP-013. The Government will evaluate the trouble report and take whatever actions necessary, if any, to resolve the deficiency. The contractor shall immediately update the hardcopy work instructions with the revised documents and distribute to NATSC operations personnel.

4.3.3 DEVIATION REQUESTS

The contractor shall submit via Master Control a QOF-007 Request for Deviation Form in accordance with QOP- 012 Deviation Request Policy and Procedure prior to performing work without the required technical documentation or work that differs from the approved technical documents.

4.3.4 PRELIMINARY ENGINEERING CHANGE PROPOSALS (PECPs/ECPs)

The Government will submit via Master Control, a proposed PECP/ECP package in accordance with the PEO-SUB PMS4011/4013-Configuration Control Manual (CCM) (Applicable document 26), which includes any preliminary test data and analysis that supports the requested change’s technical feasibility as well as alternative part test results and recommendations. Upon receipt of an action item via Master Control the contractor shall review and comment on PECP/ECP packages to determine what impacts, if any, these packages will have on repair times, production throughput, product quality, and parts inventories. The contractor shall submit a QOF-016 PECP/ECP Impact Analysis Form, which includes all associated documentation and parts affected by the proposed change.

Deliverable for Task 4.3.4: The contractor shall deliver a P/ECP Impact Analysis in accordance with CDRL A005.

4.3.5 TROUBLE REPORT SYSTEM

4.3.5.1 Daily Floor Trouble Reports: The contractor shall utilize the Trouble Report system in Master Control in accordance with QOP-013 (Trouble Report Policy and Procedure) when identifying problems for daily floor activities, documentation errors, or technical problems. The contractor shall initiate a QOF-002 Trouble Report Form in Master Control that automatically routes the form in accordance with the previously established routing diagram shown in QOP-013.

4.3.5.2 Facility Trouble Reports: The contractor shall submit a QOF-002 for building related issues. The Government will then submit a NUWC Trouble Report via the NAVSTA Facilities Trouble Report system available via the NUWCDIVNPT Newportal website for all building related functions. Such functions include Heating Ventilation Air Conditioning (HVAC), Fire Suppression, Eye Wash Stations, Rest Room Maintenance and Repairs, Snow Removal, Main Power Panel Modifications, Leaking Pipes, Loading Dock Levelers, and all other building related functions to alert NUWC Facilities on issues which may impact NATSC operations.

Deliverable for Task 4.3.5: The contractor shall include a summary of trouble reports in the Weekly Highlights CDRL A004. The trouble report summary shall include the number of new trouble reports, status of open trouble reports, and a list of trouble reports closed during the period of the Weekly Highlight.

4.3.6 ACTION ITEMS, CORRECTIVE ACTIONS AND PREVENTATIVE ACTIONS

The contractor shall document action items in Master Control, track and validate in accordance with QOP-010 Action Items and Corrective Actions Policy and Procedures, QOP-011 Preventative Action Policy and Procedure, and QOF-018 Action Item Form, and submit for Government approval in Master Control.

4.3.7 PARTS INVENTORY (PLANNING)

4.3.7.1 Inventory: The contractor shall identify, maintain and replenish inventory levels using NATSC Depot Application (NDA) to meet NATSC’s operational requirements. The contractor shall maintain the NDA system for accurate inventory quantity, location and status of material in accordance with QOP-017 NATSC Depot Application (NDA) Policy and Procedure. The contractor shall provide a recommended list of material and parts required to replenish inventory stock levels to the Government. This list will be used by the Government as an input to determine the required material and parts to be ordered in subsequent Task/Delivery Orders.

4.3.7.2 Urgency: The contractor shall review material requirements for urgency and recommend to the Government which items require accelerated delivery. In the event of potential impacts to the product line delivery schedule, the contractor shall notify the Technical Project Manager (TPM) and Contracting Officer’s Representative (COR) of the risks and steps being taken to mitigate the risk. The contractor shall review material requirements for inventory shortages and alert the TPM and COR when a material shortage will affect the product line. A material shortage shall be defined as when the quantity in stock is insufficient to support repair efforts, based on the usage per week averaged over the previous 12 months and the lead time to replenish the inventory.

4.3.7.3 Loans & Transfers: The contractor shall reallocate resources to meet emergent requirements and coordinate the process of loaning and transferring of materials belonging to other projects, in accordance with QOF- 017 Inventory Loan/Transfer Authorization, and shall perform the corresponding transactions in NDA required to affect the loan and transfer of material in accordance with QOP-017 NATSC Depot Application (NDA) Policy and Procedure.

4.3.7.4 Inventory Adjustment: The contractor shall monitor NDA to ensure all inventory adjustment and gain transactions resulting from a QOF-012 Inventory Adjustment Authorization Form submission is accurately completed. If the contractor finds discrepancies between the actual transaction completed and the submitted form, the contractor shall make the appropriate transaction in NDA.

4.3.7.5 New Part Numbers: The contractor shall complete and submit a QOF-010 NDA Parts Catalog Request Form when new part numbers are required.

4.3.7.6 Monthly Inventory Risk & Summary Reports: The contractor shall record the duration of time between when funds and associated GFI 6.6 were provided to the contractor and the time that the material order was placed.

Deliverable for Task 4.3.7: The contractor shall deliver risk reports in accordance with CDRL A006 which include, at a minimum, the time between funds/GFI receipt and material order placed, the potential items for material/inventory shortfall, equipment limitations, staffing issues, impact assessment if risk is realized, and the steps being taken to mitigate the risk.

The contractor shall deliver a Monthly Inventory Summary Report in accordance with CDRL A007. This multi-section report shall include:

1. Recommended List of Parts for Purchase: shall include, at minimum, a list of parts to maintain inventory;

part numbers, quantity, days remaining in stock, vendor(s), prices, and estimated delivery schedule (lead time) in days.

2. List of all Material/Purchase Orders placed during the reporting period, and the status of those orders. Each material/purchase order listing shall identify the Technical Instruction and SLIN under which the Government provided funding, and the duration of time between when that funding was received and the material order was placed. Material/purchase order numbers shall match order numbers in NDA.

Inventory Borrow/Payback Report: shall delineate all “borrowed” parts actions from one product line to another, and likewise track the “payback” actions.

3. Open Order Report: shall provide a report of all open purchase orders, which shall include the vendor, purchase order number, material part number, quantity ordered, delivery order under which the order was placed, and expected delivery date.

4.3.7.7 Operating Material & Supplies (OM&S): The contractor shall comply with Government requirements as defined in Applicable Document 3.28 OM&S NAVSEA Interim Guidance for property that may be acquired, consumed, or expended during the performance of a project, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. The contractor shall enter and maintain OM&S records in Enterprise Resource Planning (ERP) to ensure accurate material status for all NATSC inventory.

4.3.8 PARTS INVENTORY MANAGEMENT

The contractor shall dispense parts in accordance with a Material Move Request (MMR) as defined in QOP-004 Process Control Policy and Procedures and reference 3.48. Material serial numbers shall be tracked and failed parts must be turned back in so that jobs can be closed out in accordance with QOP-017 NUWC Depot Application (NDA) Policy and Procedure.

4.3.9 SHIPPING

The contractor shall coordinate the shipment of outgoing assets in accordance with QOP-004 Process Control Policy and Procedure, and applicable documents 3.29 MIL-STD-129P (4) Military Marking for Shipment and Storage,

3.30. P700-CNP Common Naval Packaging and 3.31 MIL-STD-2073-1E Standard Practices for Military Packaging.

Once the product is shipped, the contractor shall update NDA and TAMS with the shipment transaction.

4.4 UTILIZATION AND MANAGEMENT OF DATABASES (NDA, TAMS & MASTER CONTROL)

4.4.1 NDA

The contractor shall process transactions in NATSC Depot Application (NDA), including Inventory Management, Job Order Management, Purchase Orders Management, Plant Property Accounting, and System Administration, as delineated in QOP-017 NATSC Depot Application (NDA) Policy and Procedure.

Deliverable for Task 4.4.1: The contractor shall deliver a Monthly Status Report of all open procurements in NDA in accordance with CDRL A008.

4.4.2 TAMS

On a regular and recurring basis, the contractor shall record asset transactions and update depot level repairs or assemblies in the Towed Array Management System (TAMS) in accordance with QOP-004 Process Control Policy and Procedure and QOP-022 TAMS/NDA Procedures. The contractor shall reconcile NATSC module inventory status between TAMS and NDA at a minimum of once per week. The contractor shall confirm that these databases are consistent and provide a summary of adjustments made thereto as part of the Weekly Highlights.

Deliverable for Task 4.4.2: The summary of adjustments made to databases shall be provided as part of the Weekly Highlights CDRL A004.

4.4.3 MASTER CONTROL

On a regular and recurring basis, the contractor shall process transactions in Master Control for the handling of all trouble reports, change requests and associated QOFs; and other documents detailed in Section 2.1. The contractor shall perform System Administration and Maintenance, including management of user accounts and occasional updates to forms and embedded routing protocols.

4.5 MATERIAL INSPECTION AND RECEIVING

NATSC products are defined as Depot Level Repair (DLR) items as well as newly manufactured items such as, but not limited to, tow cables and hose assemblies. Material is defined as the lowest replaceable unit (LRU) utilized for repairs as well as the individual components that are incorporated into final manufactured assemblies.

4.5.1 MATERIAL INSPECTION

The contractor shall ensure that all materials placed into inventory meet the requirements of the drawings and specifications in Master Control by performing receipt inspection in accordance with QOP-004 Process Control Policy and Procedure. This applies to all new, newly reworked and prematurely failed in-service material, regardless of value or warranty period for both Government supplied and contractor purchased material. Before receipt into general stock, the contractor shall inspect all incoming materials in accordance with QOP-016 to verify that incoming items conform to specified requirements. The contractor shall record all receipt inspections in NDA in accordance with QOP-017. The contractor shall designate Product Data Reporting and Evaluation Process (PDREP) Points of Contacts (POCs) and shall have these POCs apply for access to the PDREP web site in order to make data entries, obtain various data reports, and take training on how to implement PDREP procedures and data entry (reference NUWCDIVNPT Instruction 4855.5E Product Data Reporting and Evaluation Program (PDREP).

4.5.1.1 Passed Inspections: For material that meets inspection requirements, the contractor shall process a Material Inspection Report (MIR) in accordance with applicable document 3.32.

Deliverable for Task 4.5.1.1: The contractor shall deliver a Monthly Summary Report of all passing material inspections in accordance with CDRL A009.

4.5.1.2 Failed Inspections: The contractor shall address failed material receipt inspections in accordance with QOP- 017 and then process the non-conforming material in accordance with results of QOP-009 Material Review Board.

The contractor shall complete receiving inspection record (QOF-004) in accordance with QOP-016. The contractor shall process a PDREP Supplier Discrepancy Reports (SDR) and Product Quality Deficiency Reports (PQDR) in accordance with PDREP applicable document 3.32. The contractor shall also receive and file Certificates of Conformance and retain records until authorized for disposal by the Government, via Master Control.

Deliverable for Task 4.5.1.2: The contractor shall deliver a Monthly Summary Report of all failed material receipt inspections (non-conforming parts) in accordance with CDRL A008.

4.5.1.3 Receiving: The contractor shall update NDA and TAMS with shipping transactions within 24 hours after receipt of Not Ready For Issue (NRFI) assets from the fleet.

4.5.2 CONFORMING PRODUCT AND MATERIAL

The contractor shall maintain and track inventory levels using NATSC Depot Application (NDA). The contractor shall maintain the NDA system for accurate inventory quantity, location and status of material in accordance with QOP-004 and QOP-017 and ensure the OM&S records in Enterprise Resource Planning (ERP) accurately reflect material status for all NATSC inventory. The contractor shall maintain control of inventory within the secured locations of each building. The contractor shall issue parts to product lines using NDA in accordance with QOP-004 and QOP-017. The contractor shall issue parts to a corresponding NATSC Work Package Job Order Number (JO).

The contractor shall record failed parts in NDA and return to the non-conforming parts location prior to closing a JO Number. The contractor shall transport inventory between NAVSTA buildings (shipping/receiving), and NUWC buildings in support of all NATSC operations. The contractor shall return all parts in excess of the repair requirements to inventory and record in NDA.

4.5.3 NONCONFORMING PRODUCT AND MATERIAL

The contractor shall identify and record nonconforming product and material in NDA. The contractor shall review the NDA system to track the disposition and/or usage of nonconforming parts. The contractor shall maintain a record in NDA of parts issued to repair a product in accordance with QOP-009, QOP-016, and QOP-017. The contractor shall hold Material Review Boards (MRBs) for material with a cost greater than $500.00 to recommend the appropriate disposition of non-conforming material or products in accordance with QOP-009. The contractor shall complete a QOF-008 MRB Disposition Form, with disposition recommendations and submit the form for Government approval via Master Control prior to disposition. The contractor shall then dispose of non-conforming material, in accordance with the six options listed in QOP-009: Internal Test/Repair, External Test/Repair, Return to Vendor (RTV), Use As Is (UAI), Scrap, or Hold. If the MRB recommends and the Government approves repairing, reworking, or otherwise bringing the part into compliance, the contractor shall deliver a Technical Report referencing the associated QOF-008 and identifying the means of disposition IAW QOP-009. The contactor shall attach copies of evidence confirming material conformance. The contractor shall segregate non-conforming product and material and ensure it is physically marked, removed from the operations flow, and placed in non-conforming storage area within the secured locations of each building.

4.5.4 IN-PROCESS INSPECTION

4.5.4.1 Critical Products: The contractor shall monitor and control all critical product characteristics in accordance with QOP-004 Process Control Policy and Procedure from initial inspection through final testing. All products shall be identified through every stage of the production process including repair, refurbishment, upgrade, and manufacturing by tagging or marking the product with a description and part numbers and referencing the work package. The contractor shall complete product identification and traceability in accordance with QOP-014 Product Identification and Traceability Policy and Procedure.

4.5.4.2 Inspections: If a Depot Level Repair (DLR) item fails inspection and/or a test, the contractor shall document the failed results and return the product to the appropriate area for rework. The contractor shall ensure all rework is documented in the appropriate traveler followed by the required rework inspection and/or test. The contractor shall not release any products until all required inspections and tests are conducted and test records indicate that the product meets the specified requirements unless a deviation is authorized by the Government in accordance with QOP-012 Deviation Request Policy and Procedure.

4.5.4.3 Inspection and Test Records: The contractor shall complete the Inspection and Test Records as follows:

QOF-003 Inspection Record when in-process inspection is completed, whether the result is a pass or a fail; and a QOF-005 Test Record each time a test is completed, whether the result is a pass or fail. The contractor shall file inspection and test records in hardcopy format until approved by the Government for disposal. The contractor shall document an exemption for either the failed inspection and/or test on a QOF-006 Inspection/Test Exemption Request. The contractor shall also gather all pertinent data to support the request for any exemption.

4.5.4.4 Procedures for RFI Products: Prior to release for shipment or stocking of products as Ready For Issue (RFI), the contractor shall obtain an approved QOF-009 Contract Delivery Form in accordance with QOP-004 Process Control Policy and Procedure. The contractor shall complete final inspection prior to packaging in accordance with the appropriate work instruction.

4.5.4.5 In-process Failure Report: The contractor shall conduct analysis of failures identified during the repair, refurbishment, or upgrade process. The contractor shall collect and analyze process related failures that result in rework and determine the root cause and recommend to the Government methods to reduce and eliminate future occurrences. The contractor shall identify areas where cost savings, cost avoidance, and repair times can be reduced. The contractor shall deliver a monthly In Process Failure Reports which include the module type, the module serial number, the mechanism and/or parts that failed, the condition under which failure occurred, process steps at which failure occurred, and the failure indication(s) (i.e., how was failure detected).

Deliverable for task 4.5.4.5: The contractor shall deliver a Monthly Report in accordance with CDRL A008.

4.6 GENERAL NATSC SUPPORT

4.6.1 HAZARDOUS MATERIAL

The contractor shall coordinate, track, handle, and store all hazardous materials used in the production, repair and maintenance of NATSC products in accordance with the policy outlined in applicable document 3.33 NUWCDIVNPTINST 5090.3 Series Hazardous Materials Control Program. Hazardous Materials used in performance of the contract shall be on the work center Authorized User List and receive Safety Office approvals in accordance with applicable document 3.33 NUWCDIVNPTINST 5090.3 Series Hazardous Materials Control Program. In the event of a hazardous materials spill, the contractor shall report in accordance with applicable document 3.49NUWCDIVNPT Emergency Action Guidelines. Additionally, the contractor shall notify the COR, TPM and the NUWCDIVNPT Safety Office within one hour of the occurrence.

4.6.2 ENVIRONMENTAL, HEALTH AND SAFETY

4.6.2.1. Environmental, Health and Safety Program: The contractor shall maintain an environmental, health and safety program in support of NATSC and general facilities operations in accordance with applicable documents 3.33 and 3.34 NUWCDIVNPTINST 5100 Series Occupational Safety and Health (OSH) Program. The NUWC Newport Safety Office will periodically perform Safety inspections of the NATSC facility for compliance in accordance with applicable document 3.33, NUWCDIVNPTINST 5090.3 Series Hazardous Materials Control Program and 3.34, NUWCDIVNPTINST 5100.5 Series Occupational Safety and Health (OSH) Program. The COR will notify the contractor when the Government will perform these inspections. The contractor shall correct all safety deficiencies within NATSC operations in the timeframe specified by the NUWC Safety office via GFI 6.3.

4.6.2.2 Weight Handling Equipment (WHE) Inspections: The NUWC Newport Safety Office shall periodically verify NATSC facility Weight Handling Equipment (WHE) (e.g. Hoists, Forklifts, Dock Side Reeler, Lifting Slings, Gauges, Scales) meets or exceeds certification standards. The COR will notify the contractor when the Government will perform this testing. The contractor shall maintain all weight handling equipment in accordance with applicable documents 3.46 NAVFAC P307 – NAVFAC: Management of Weight Handling Equipment, 3.47 NAVSUP P538 – Management of Materials Handling Equipment and 3.50 NUWCDIVNPT Weight Handling Instruction 5100.14.

4.6.2.3 Personnel Injury Reporting: The contractor shall report all Personnel Injuries to the COR, TPM and NUWC Safety office within one hour of occurrence.

4.6.2.4 Government Facilities, Property and Equipment Damage Reporting: The contractor shall notify the COR, TPM and the NUWC Safety Office of any incidences resulting in damage to Government facilities, property or equipment within one hour. The contractor shall deliver a Safety Deficiency Status Report.

Deliverable for task 4.6.2.4: The contractor shall deliver a Safety Deficiency Report in accordance with CDRL A00J.

4.6.3 CALIBRATION TRACKING

The contractor shall track calibration-required tools and equipment through the calibration cycle in accordance with applicable document 3.35 NUWCDIVNPTINST 3141.E NUWCDIVNPT Metrology and Calibration (METCAL) Program. If the equipment is rendered unserviceable, the contractor shall submit a QOF-002 in accordance with QOP-013 Trouble Report Policy and Procedure. The contractor shall remove items in need of calibration from the factory floor and place them in the Government-designated pickup area.

4.6.4 TRAINING AND CERTIFICATION

The contractor shall create and maintain an employee training and certification program in accordance with QOP- 008 Specialized Training and Certification and references 3.36 Joint Industry Standard J-STD-001E Requirements for Soldered Electrical and Electronic Assemblies and 3.37 Joint Industry Standard J-STD-006B Requirements for Electronic Grade Solder Alloys and Fluxed and Non-Fluxed Solid Solders for Electronic Soldering Applications and

3.38 MIL-STD-2042 – DoD Standard Practice: Fiber Optic Cable Topology…