181850_Sections_L_and_M.pdf

Request for Proposal #N66604-18-R-1850

UW L-2-0001 Instructions to Offerors

1.0 INSTRUCTIONS FOR SUBMISSION OF PROPOSALS

1.1 General Information

All questions concerning this procurement, either technical or contractual, must be submitted via email. No direct discussion between the technical representative and prospective Offeror will be conducted. Questions and proposals shall be submitted to the following point of contact:

Name: Pamela J. Sheehan-McGuire Email: pamela.sheehanmcguir@navy.mil

1.2 Submission Requirements

(a) Each Offeror shall submit its entire proposal electronically. The Government will evaluate each Offeror's understanding of the Government's requirements and ability to perform the work on the basis of its proposal. Offerors shall provide information and documentation in detail to clearly identify its overall qualifications.

(b) Proposals shall be submitted electronically via email to Pamela J. Sheehan-McGuire at pamela.sheehanmcguir@navy.mil. Offerors shall comply with the detailed instructions for the format and content of the proposals; proposals that do not comply may be considered unacceptable and may render the Offeror ineligible for award.

1.3 Proposal Format

(a) The proposal shall be submitted in the English language. The narrative material in the proposal shall be prepared in no smaller than 10-point font, single-spaced with no less than a one-inch margin on all sides. In the event photo reduction is used for tables, charts, and drawings, their presentation must be clear and legible. No pictures or hyperlinks are allowed.

(b) Proposals and all attachments shall be readable by Microsoft Office or Adobe Acrobat.

(c) Offerors are required to submit their proposals in separate volumes as follows:

Volume Volume Title Maximum Number of

Pages I Technical Proposal 10 II Past Performance 2 pages per reference III Price No Limit mailto:pamela.sheehanmcguir@navy.mil

Important: Offerors shall not include classified material in the volumes.

(d) Offerors shall provide a cover letter with the following information:

(1) Solicitation number;

(2) The name, address, email address, telephone numbers, Cage Code, DUNS Number, and Tax Identification Number (TIN) of the Offeror;

(3) A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation and agreement to furnish any or all items upon which prices are offered at the price set opposite each item;

(4) A statement that the proposal is valid through 90 calendar days from the date specified for receipt of proposals;

(5) Names, titles, telephone numbers, and e-mail addresses of persons authorized to negotiate on the Offeror’s behalf with the Government in connection with this solicitation;

(6) Name, title, and signature of a person authorized to sign the proposal.

(e) Offerors shall provide fill-in information for all clauses/provisions that require it.

2.0 PASS/FAIL REQUIREMENTS

The following items will be evaluated as a Pass or Fail in relation to the solicitation requirements. The Offer shall provide:

(a) Proof that the required virtual training is accessible online and compatible with Personal Computers (PCs) (Mac and Windows), Navy and Marine Corps Intranet (NMCI), and smart phones/tablets.

(b) Proof that the offering is Section 508 compliant in accordance with UW C-2-0003, with submission of a completed Government Product Accessibility Template (GPAT) (Attachment 2 of the RFP). This template is not included in the technical proposal page count listed in Section 1.3(c).

(c) Proof that the training program, modules, and resources are accessible twenty-four (24) hours a day, seven (7) days a week.

(d) Proof that individual subscriptions would remain active for six months after activation.

3.0 NON-PRICE FACTORS

Offerors shall address each factor in the format and sequence identified in the solicitation. The Offerors must provide information in sufficient detail to allow the Government to make an assessment of the Offeror’s capability to perform the SOW tasks. The proposal shall be detailed and clearly stated to allow an assessment by the Government without the need for additional clarifications. Proposals that do not contain the information required in the solicitation risk being determined Unacceptable by the Government.

In the response to the RFP, the Offeror must address the below factors.

3.1 Technical Capability

The technical capability shall include information and documentation in sufficient detail to clearly identify the Offeror’s overall qualifications. The Offeror shall:

(a) Provide virtual sample training modules for the Government to view (i.e. via web link) exhibiting knowledge and expertise in the following areas (not included in page count in Section

1.3 (c)):

(1) Understanding Federal Benefits in Federal Employees Retirement System (FERS)

(2) Understanding Federal Benefits in Civil Service Retirement System (CSRS)

(3) Understanding of Ancillary Benefits applicable to federal retirees (outside of FERS and CSRS).

(b) Describe the Offeror’s proposed Question and Answer Program, to be available 7 days a week, 24 hours per day, with confirmation that inquiries will be answered within 72 hours of submission.

(c) Describe the Offeror’s technical “Help Desk” resolution process, availability of this service, and average resolution time.

3.2 Past Performance

(a) The Offeror shall submit three (3) past performance references, if available, that reflect recent, relevant experience performed within the last three (3) years of the closing date of the solicitation that demonstrate the ability to handle the work to be performed under this contract, including similar services provided to federal, state, or local Governments, as well as commercial customers. Include information on how the references provided are relevant to the work being proposed. Include contract/task order number, contract/task order type, program name, total contract/task order cost, short description of work performed, and names and valid telephone numbers for the Procuring Contract Officer (PCO), Contracting Officer’s Representative (COR), and Government Program Manager (PM), or equivalent.

(b) Each past performance reference shall not exceed two (2) pages per reference, totaling six

(6) pages.

(c) Subcontractors performing more than twenty-five percent (25%) of the total cost of the contract shall also submit three (3) past performance references, if available, that reflect recent relevant experience performed within the last three (3) years of the closing date of the solicitation and demonstrate the ability to handle work performed under this contract.

Subcontractor past performance references shall contain the same information as that of the prime as listed in paragraph 3.2(a) above. Each past performance reference shall not exceed two

(2) pages per reference, for a total of six (6) pages per subcontractor.

4.0 PRICE

The Offeror shall complete CLINs 0001 through 0003 by filling in the proposed unit prices for the items listed. The Offeror shall extend the unit pricing, multiplying the Unit Price by the quantity shown to produce a total price per CLIN. CLIN 0004 is not separately priced, and will not be evaluated. The Offeror shall also provide a total price inclusive of all CLINs.

UW M-2-0001 EVALUATION FACTORS

1.0 BASIS FOR AWARD

1.1 General Information

(a) The Government intends to award a single contract as a result of this RFP. Award will be made to the responsible Offeror whose proposal contains the combination of those factors offering the best overall value to the Government. The best overall value to the Government will be determined by comparing the difference in value of technical (non-price) features of proposals with the difference in the price to the Government.

(b) The Government intends to award a contract without discussions, however reserves the right to conduct discussions per FAR 15.306.

1.2 Relative Importance

The following will be considered for award:

FACTORS

Pass/Fail Requirements Factor 1 Technical Capability Factor 2 Past Performance Factor 3 Price

The relative importance of factors is as follows: Technical Capability and Past Performance are of equal importance. All evaluation factors other than Price, when combined, are significantly more important Price. Price will increase in importance as competing proposals approach Technical Capability/Past Performance equality or when it is so significantly high as to diminish the value of technical superiority to the Government.

2.0 PASS/FAIL REQUIREMENTS

The Government will evaluate offers based on a Pass/Fail rating for the requirements below.

Offerors must receive a Pass rating under the Pass/Fail Requirements to be eligible for award.

(a) The Government will evaluate the submitted proof that the Offeror’s virtual training is accessible online and compatible with PCs (Mac and Windows), NMCI, and smart phones/tablets.

(b) The Government will evaluate if the Offeror’s virtual training program is Section 508 compliant by reviewing the submitted GPAT in accordance with UW-2-0003.

(c) The Government will evaluate whether or not the training program, modules, and resources are accessible 7 days a week, 24 hours a day.

(d) The Government will evaluate the length of individual training subscriptions, to determine if they will not expire prior to six months after activation.

3.0 NON-PRICE FACTORS

The Government will evaluate offers and assign one of the adjectival ratings indicated in paragraph 5.0 of this Section for each of the following non-cost factors.

3.1 Technical Capability

The Government will review the Offeror’s documentation submitted and determine the Offeror’s overall qualifications by evaluating:

(a) The submitted virtual sample training modules (i.e. via web link) to assess each Offeror’s knowledge and expertise in the following areas (not included in page count in Section 1.3(c)):

(1) Understanding Federal Benefits in Federal Employees Retirement System (FERS)

(2) Understanding Federal Benefits in Civil Service Retirement System (CSRS)

Request for Proposal # N66604-18-R-1850

(3) Understanding of Ancillary Benefits applicable to federal retirees (outside of FERS and CSRS).

(b) The Offeror’s proposed Question and Answer Program, if it is available 7 days a week, 24 hours per day. It will also be evaluated if inquiries will be answered within 72 hours of submission.

(c) The Offeror’s proposed technical “Help Desk” resolution process, availability of this service, and average resolution time.

3.2 Past Performance

The past performance evaluation assesses the degree of confidence the Government has in an Offeror’s ability to supply products and services that meet users’ needs, based on a demonstrated record of performance. The Government may consider past performance information contained in the Federal Awardee Performance and Integrity Information System (FAPIIS) and the Past Performance Information Retrieval System (PPIRS) in accordance with DFAR 252.213-7000.

The Government may also contact all or some of each Offeror’s customers to obtain past performance information. The Government reserves the right to limit or expand the number of references it decides to contact, and contact references other than those provided by the Offeror.

In the case of an Offeror without a record of relevant past performance or for whom information on past performance is not available, the Offeror will not be evaluated favorably or unfavorably on past performance.

4.0 Price

The Government will evaluate proposed prices by performing a price analysis in accordance with FAR 15.404-1(b) procedures.

5.0 ADJECTIVAL RATINGS

The Government will perform an evaluation of the non-price factors based on the Offeror’s proposal. Price will not be assigned an adjectival rating. In order to be considered for award, an Offeror must have an Acceptable rating.

5.1 Technical Ratings

The purpose of the technical factor is to assess whether the offeror’s proposal will satisfy the Government’s minimum requirements. The Government will evaluate the offeror’s proposal against these requirements to determine whether the proposal is Acceptable or Unacceptable, using the ratings and descriptions in the table below.

Adjectival Rating Description

Acceptable Proposal meets the requirements of the solicitation.

Unacceptable Proposal does not meet the requirements of the solicitation.

5.2 Past Performance Ratings

The past performance evaluation is an assessment of the Offeror’s probability of meeting the solicitation requirements. This assessment is based on the Offeror’s record of relevant and recent past performance information that pertains to the products and/or services outlined in the solicitation requirements.

The Government will initially evaluate whether the Offeror’s past performance is recent, and relevant or not relevant to the effort to be acquired, using the table below.

Rating Description Relevant Present/Past performance effort involved similar scope and magnitude of effort and complexities this solicitation requires.

Not Relevant

Present/Past performance effort involved little or none of the scope and magnitude of effort and complexities this solicitation requires.

Second, the Government will conduct a past performance assessment by determining how well the Offeror performed on prior relevant contracts. Based on this evaluation, the Government will determine whether the Offeror’s relevant past performance record is Acceptable or Unacceptable, using the ratings in the table below.

Adjectival Rating Description

Acceptable Based on the Offeror’s performance record, the Government has a reasonable expectation that the Offeror will successfully perform the required effort, or the Offeror’s performance record is unknown.*

Unacceptable Based on the Offeror’s performance record, the Government does not have a reasonable expectation that the Offeror will be able to successfully perform the required effort.

*NOTE: In the case of an Offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the Offeror may not be evaluated favorably or unfavorably on past performance (see FAR 15.305 (a)(2)(iv)). Therefore, the Offeror shall be determined to have unknown (or “neutral”) past performance. In the context of Acceptability/Unacceptability, a neutral rating shall be considered “Acceptable.

Definitions:

Performance Confidence Assessment is an evaluation of the likelihood (or Government’s confidence) that the Offeror will successfully perform the solicitation’s requirements; the evaluation is based upon past performance information.

Recency, as it pertains to past performance information, is a measure of the time that has elapsed since the past performance reference occurred. Recency is generally expressed as a time period during which past performance references are considered relevant.

Relevancy, as it pertains to past performance information, is a measure of the extent of similarity between the service/support effort, complexity, dollar value, contract type, and subcontract/teaming or other comparable attributes of past performance examples and the solicitation requirements; and a measure of the likelihood that the past performance is an indicator of future performance.