N6523617R0001.pdf

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until 02:00 PM local time 09 Jul 2018

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RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA

FAR (48 CFR) 53.214(c)

DO-A7 1 151

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

N65236 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 1 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and

See L-TXT-16A conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

KRISTEN M. ADAMS 843-218-3138

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

1 - 2

3 - 10

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

11 - 61

J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

64 - 65 X K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 66 - 67 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 68 - 76 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIO NS AND INSTRUCTIO NS

PART III - LIST O F DO CUMENTS, EXHIBITS AND O THER ATTACHMENTS

77 - 113

PART II - CO NTRACT CLAUSES

US NAVY SPAWARSYSCEN ATLANTIC CHARLESTON

PO BOX 190022 2.0 CONTRACTS

843-218-3138

KRISTEN.SMITH@NAVY.MIL

NORTH CHARLESTON SC 29419-9022

843-218-3138

843-218-5963FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

06 Jun 2018

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

N6523617R0001

Section A - Solicitation/Contract Form

CEILING

The cumulative contract ceiling under solicitation N65236-17-R-0001 is $85,916,000.00. Should the Government choose to exercise the Option to Extend Services Clause at FAR 52.217-8, the cumulative contract ceiling will be

$91,194,000.00.

Section B - Supplies or Services and Prices

ITEM

NO

SUPPLIES/SERVICES

ISEA and SVS Services

CPFF

Systems engineering and life-cycle sustainment support services as part of In-service Engineering Activity (ISEA) and programmatic support for Secure Voice Solutions (SVS) in accordance with the

Performance Work Statement (PWS), Section C, as specified by issuance of individual task orders.

Fixed Fee %__________*

*Offeror insert proposed fixed fee percentage to be utilized in pricing task orders. The fixed fee for task orders shall not exceed this percentage. Offeror shall also indicate the fee application base (e.g., Total Cost less Facilities Capital Cost of Money (FCCM), etc.)

ORDERING PERIOD: FIVE (5) YEARS

ESTIMATED COST

FIXED FEE

TOTAL ESTIMATED COST

PLUS FIXED FEE

EST

QUANTITY

UNIT

UNIT PRICE TOTAL AMOUNT

0002 1 Lot

ISEA and SVS Services - FFP

Systems engineering and life-cycle sustainment support services as part of

In-service Engineering Activity (ISEA) and programmatic support for

Secure Voice Solutions (SVS) in accordance with the Performance Work

Statement (PWS), Section C, as specified by issuance of individual task orders.

Profit __*___%

*Offeror insert proposed profit percentage to be utilized in pricing task orders.

ORDERING PERIOD: FIVE (5) YEARS

FFP

ITEM NO SUPPLIES/SERVICES MAX

UNIT UNIT PRICE MAX AMOUNT

0003 UNDEFINED Lot Other Direct Costs (ODCs) COST

Travel and Other Direct Costs (to include Materials and Miscellaneous ODCs)

Cost. The contractor shall perform in accordance with the PWS. Specific requirements will be priced at the task order level. Not-To-Exceed: To Be

Determined at Time of Award.

ORDERING PERIOD: FIVE (5) YEARSFOB: Destination

MAX COST

CDRLs - NSP

CPFF

Contract Data Requirements List (CDRLS) in accordance with DD

Form 1423. See Exhibit A. Not Separately Priced. CDRLS Applicable to Orders issued under CLINS 0001 and 0002).

OPTION ISEA and SVS Services Option

CPFF

Systems engineering and life-cycle sustainment support services as part of In-service Engineering Activity (ISEA) and programmatic support for Secure Voice Solutions (SVS) in accordance with the

Performance Work Statement (PWS), Section C, as specified by issuance of individual task orders.

Fixed Fee %__________*

*Offeror insert proposed fixed fee percentage to be utilized in pricing task orders. The fixed fee for task orders shall not exceed this percentage. Offeror shall also indicate the fee application base (e.g., Total Cost less FCCM, etc.)

ORDERING PERIOD: FOUR (4) YEARS commencing from the expiration of the previous performance period.

1002 1 Lot

ISEA and SVS Services Option FFP

OPTION Systems engineering and life-cycle sustainment support services as part of

In-service Engineering Activity (ISEA) and programmatic support for

Secure Voice Solutions (SVS) in accordance with the Performance Work

Statement (PWS), Section C, as specified by issuance of individual task orders.

Profit __*___%

*Offeror insert proposed profit percentage to be utilized in pricing task

ORDERING PERIOD: FOUR (4) YEARS commencing from the expiration of the previous performance period.

UNIT UNIT PRICE MAX AMOUNT

1003 UNDEFINED Lot OPTION Other Direct Costs (ODCs) Option COST

Travel and Other Direct Costs (to include Materials and Miscellaneous ODCs)

Cost. The contractor shall perform in accordance with the PWS. Specific requirements will be priced at the task order level. Not-To-Exceed: To Be

Determined at Time of Award.

ORDERING PERIOD: FOUR (4) YEARSFOB: Destination

OPTION CDRLs - NSP

CPFF

OPTION PERIOD (FOUR (4) YEARS) - Contract Data Requirements

List (CDRLS) in accordance with DD Form 1423. See Exhibit A. Not

Separately Priced. CDRLS Applicable to Orders issued under Option

CLINS 1001 and 1002.

OPTION ISEA and SVS Services Option

CPFF

(Option) 52.217-8 Systems engineering and life-cycle sustainment support services as part of In-service Engineering Activity (ISEA) and programmatic support for Secure Voice Systems and Services (SVS) in accordance with the Performance Work Statement (PWS), Section C, as specified by issuance of individual task orders.

Fixed Fee %__________*

*Offeror insert proposed fixed fee percentage to be utilized in pricing task orders. The fixed fee for task orders shall not exceed this percentage. Offeror shall also indicate the fee application base (e.g., Total Cost less FCCM, etc.)

ORDERING PERIOD: 6 Months.

2002 1 Lot

ISEA and SVS Services Option FFP

OPTION (Option) 52.217-8

Systems engineering and life-cycle sustainment support services as part of

In-service Engineering Activity (ISEA) and programmatic support for

Secure Voice Systems and Services (SVS) in accordance with the

Performance Work Statement (PWS), Section C, as specified by issuance of individual task orders.

Profit __*___%

*Offeror insert proposed profit percentage to be utilized in pricing task

ORDERING PERIOD: 6 Months.

UNIT UNIT PRICE MAX AMOUNT

2003 UNDEFINED Lot OPTION Other Direct Costs (ODCs) OptionCOST

(Option) 52.217-8 Travel and Other Direct Costs (to include Materials and

Miscellaneous ODCs) Cost. The contractor shall perform in accordance with the

PWS. Specific requirements will be priced at the task order level. Not-To-

Exceed: To Be Determined at Time of Award.

ORDERING PERIOD: 6 MonthsFOB: Destination

OPTION CDRLs - NSP

CPFF

(Option) 52.217-8 OPTION PERIOD (6 Months)- Contract Data

Requirements List (CDRLS) in accordance with DD Form 1423. See

Exhibit A. Not Separately Priced. CDRLS Applicable to Orders issued under Option CLINS 1005 and 1006.

MINIMUM AND MAXIMUM QUANTITIES

As referred to in paragraph (b) of the “Indefinite Quantity” clause of this contract, the contract minimum quantity is a total of $ 25,000.00 worth of orders at the contract unit price(s). The maximum quantity is the total estimated amount of the contract. The maximum quantity is not to be exceeded without prior approval of the Procuring

Contracting Officer.

(End of text)

B-TXT-01 PAYMENT OF FIXED FEE

FIXED FEE: * . The Government shall make payment to the Contractor when requested as work progresses, but no more frequently than biweekly, on account of the fixed fee, equal to * percent of the amounts invoiced by the Contractor under the “Allowable Cost and Payment” clause hereof for the related period, subject to the withholding provisions of paragraph (b) of the “Fixed Fee” clause. In the event of discontinuance of the work in accordance with clause of this contract entitled “Limitation of : ** the fixed fee shall be redetermined by mutual agreement equitably to reflect the diminution of the work performed; the amount by which such fixed fee is less than, or exceeds payments previously made on account of fee, shall be paid, or repaid by, the Contractor, as the case may be.

*To be determined at the task order level

** “Cost” or “Funds” as appropriate, to be determined at the task order level

B-TXT-02 PAYMENT OF FIXED FEE

The fixed fee for work performed under this contract is $ * , provided that not less than:

* staff-hours of direct labor are so employed on such work by the Contractor. If substantially less than : ** staff-hours of direct labor are so employed for such work, the fixed fee shall be equitably reduced to reflect the reduction of work. The Government shall make payments to the Contractor when requested as work progresses, but not more frequently than biweekly, on account of the fixed fee, equal to : * percent of the amounts invoiced by the Contractor under the “Allowable Cost and Payment” clause hereof for the related period, subject to the withholding provisions of paragraph (b) of the “Fixed Fee” clause provided that the total of all such payments shall not exceed eighty-five percent (85%) of the fixed fee. Any balance of fixed fee due the contractor shall be paid to the Contractor, and any overpayment of fixed fee shall be repaid to the Government by the Contractor, or otherwise credited to the Government, at the time of final payment.***

*To be determined at the task order level

**Unless otherwise established at the task order level, “substantially less” is less than 95% of staff-hours. If, at the end of the task order term, the total number of hours utilized is substantially less than the estimated staff-hours of direct labor, the total fee due to the contractor shall be equitably reduced so as to be in direct proportion to the number of staff-hours utilized in the same ratio of fee to the total staff-hours set forth in the task order.

***If the Contracting Officer determines, for any reason, to adjust the number of staff-hours set forth herein above, such adjustments, shall be made by written modification. In any case in which the number of staff-hours is adjusted, the fee will be increased or reduced utilizing the same percentage of fee established in the task order.

B-TXT-05 ALLOTMENT OF FUNDS

(a) This contract is incrementally funded with respect to both cost and fee.

(b) The amounts presently available and allotted to this contract for payment of fee, as provided in the Section I clause of this contract entitled “Fixed Fee”, are as follows:

ITEM(S) ALLOTTED TO FIXED FEE

(c) The amounts presently available and allotted to this contract for payment of cost, subject to the Section I

“Limitation of Funds” clause, the items covered thereby and the period of performance which it is estimated the allotted amount will cover are as follows:

ITEM(S) ALLOTTED TO COST PERIOD OF PERFORMANCE

(d) The parties contemplate that the Government will allot additional amounts to this contract from time to time by unilateral contract modification, and any such modification shall state separately the amounts allotted for cost and for fee, the items covered thereby, and the period of performance the amounts are expected to cover.

*as indicated on individual task orders.

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

Work under this performance-based contract will be performed in accordance with the following description/ specifications/statement of work (SOW) which herein will be referred to as Performance Work Statement (PWS):

1.0 PURPOSE

To provide contractor support to the Space and Naval Warfare Systems Center Atlantic (SSC Atlantic) Secure Voice

Solutions (SVS) (formerly Unified Capabilities Voice Solutions (UCVS)) Integrated Product Team (IPT) who provides comprehensive engineering, In-service Engineering Activity (ISEA) and programmatic support for in-service and emerging Secure Voice Systems and Services. The SVS IPT is the designate ISEA and Engineering activity for PMW 130, PMW 160 ADNS Voice, and other related ADNS efforts i.e. Feature Sets/Service Packs, and

Navy Information Forces Command (NAVIFOR) Secure Voice programs.

1.2 SCOPE

This PWS covers systems engineering, technical, and management support services to the PMW-130, PMW-160, and NAVIFOR Program Office for Space and Naval Warfare Systems Center Atlantic (SSC Atlantic). This support encompasses engineering analysis and recommendations for technical logistical and life cycle support for UCVS

Secure Voice systems.

The contract period of performance spans one (1) five (5) year base ordering period with the option for one (1) four

(4) year ordering period. In addition, the contract includes clause 52.217-8 “Option to Extend Services” which, if exercised, may extend the period of performance up to 6 months.

2.0 APPLICABLE DOCUMENTS (AND DEFINITIONS)

The contractor shall ensure all work accomplished on this task utilizes the best commercial practices and current acceptable industry standards. In accordance with Defense Acquisition Policy changes, maximum utilization of non-government standards will be made wherever practical. For purposes of bidding, the following documents are not exclusive; however, all contractors shall be able to meet those cited when applicable to the Contract.

2.1 REQUIRED DOCUMENTS

The following instructional documents are mandatory for use. Unless otherwise specified, the document’s effective date of issue is the date on the request for proposal. Additional applicable documents may be included in specific task orders.

Document Number Title Ref Para

a. DoD 5200.2-R DoD Regulation – Personnel Security Program dtd Jan 87 8.2.3

b. DoDM 5200.01 DoD Manual – Information Security Program Manual dtd

24 Feb 12

7.3.2, 7.3.2.2,

c. DoDD 5205.02E DoD Directive – Operations Security (OPSEC) Program dtd 20 Jun 12

8.3

d. DoD 5205.02-M DoD Manual – Operations Security (OPSEC) Program

Manual dtd 3 Nov 08

8.3

e. DoD 5220.22-M DoD Manual – National Industrial Security Program

Operating Manual (NISPOM) dtd 28 Feb 06

8.2, 8.2.2.1.a, 8.2.4

f. DoDI 5220.22 DoD Instruction – National Industrial Security Program dtd

18 Mar 11

8.2

g. DoDI 6205.4 Department of Defense Instruction, Immunization of Other

Than U.S. Forces (OTUSF) for Biological Warfare Defense

13.2.2

h. DoDI 8500.01 DoD Instruction – Cybersecurity dtd 14 Mar 14 3.5.3.2, 3.5.3.3

8.2.1, 8.2.3

i. DoDI 8510.01

DoD Instruction – Risk Management Framework (RMF) for DoD Information Technology (IT) dtd 12 Mar 14

3.5.3.3

4.1.2, 4.1.5

j. DoD 8570.01-M

Information Assurance Workforce Improvement Program dtd 19 Dec 05 with Change 3 dtd 24 Jan 12

3.5.3.1, 5.2.1.4, 8.2, 8.2.3

k. DoDD 8570.01 DoD Directive – Information Assurance Training, Certification, and Workforce Management dtd 15 Aug 04

3.5.3.1

l. SECNAV M-5239.2 DON Information Assurance Workforce Management

Manual dtd May 2009

3.5.3.1, 8.2.3

m. SECNAV M-5510.30 Secretary of the Navy Manual – DoN Personnel Security

Program dtd Jun 2006

8.2.3

n. SECNAVINST 4440.34 Secretary of the Navy Instruction – Implementation of Item

Unique Identification within the DoN, dtd 22 Dec 09

3.10.3(c)

o. SECNAVINST 5239.3B DoN Information Assurance Policy, 17 Jun 09 4.1.5, 17.2

p. SECNAVINST 5510.30 DoN Regulation – Personnel Security Program 8.2, 8.2.3

q. SPAWARINST 3432.1 SPAWAR Instruction – Operations Security (OPSEC)

Policy dtd 2 Feb 05

8.3, 8.3.1

r. SPAWARINST 4440.12 Management of Operating Materials and Supplies (OM&S), Government Furnished Property (GFP), Contractor

Acquired Property (CAP), Property, Plant and Equipment

(PP&E), and Inventory

3.10.3

s. SPAWARINST 5721.1B SPAWAR Section 508 Implementation Policy, 17 Nov 09 4.3

t. SPAWARSYSCENLANTI

NST 12910.1B

Space and Naval Warfare Systems Center Atlantic

Instruction – Deployment of Personnel and Contractor

Employees to Specific Mission Destinations, of 28 Dec 09

13.2.2, 13.4

u. COMUSFLTFORCOM/CO

MPACFLTINST 6320.3A

Commander US Fleet Forces Command/Commander US

Pacific Fleet Instruction, Medical Screening For US Govt

Civilian Employees, Contractor Personnel, and Guests prior to embarking Fleet Units, of 7 May 13

13.2.1

v. COMSPAWAR M-4720.1 SPAWAR Shore Installation Process Handbook 3.7.1

w. CJCSI 6211.01D Defense Information Systems Network (DISN)

Responsibilities

3.6.1, 3.6.2

x. SPAWAR INSTRUCTION

3090.2A

Policy and procedures for the Fleet Readiness Certification

Board (FRCB) process for installations of Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) and other electronic systems.

3.7.1

y. NSTISSP No. 101 National Policy on Securing Voice Communications, 14

September 1999

3.6.1

z. NSAIATF Rel. 3.1 National Security Agency Information Assurance Technical

Framework, Release 3.1, September 2002

3.5.3.3

aa. DoD STIG v2 Rel. 3.5 DoD Telecommunications and Defense Switch Network

Security Technical Implementation Guide, Version 2, Release 3.5, of 27 August 2010

3.5.3.3

bb. NAVSEA 0910-LP-007-

General Specs for Ships of the U.S. Navy 3.5.1.3, 3.7.2, 6.2.2

cc. OPNAVINST 4790.4E Ships’ Maintenance and Material Management (3M)

System Policy

3.5.1.3, 3.7.2, 6.2.2

dd. SPAWARINST 3090.1 C4ISR System Criteria for Shipboard Topside Integration 3.5.1.3, 3.7.2, 6.2.2

ee. SECNAV M-5510.36 DON Information Security Program Manual, of 30 June

3.5.3.3

ff. Chief of Naval Operations

/United States Marine Corps

IA Pub-5239-22/Sep2008

Information Assurance Protected Distribution System (PDJ)

Publication

3.5.3

gg. NSA/CSS Policy Manual 3-

Control of COMSEC Material 3.5.6

2.2 GUIDANCE DOCUMENTS

The following documents are to be used as guidance. Unless otherwise specified, the document’s effective date of issue is the date on the request for proposal. Additional applicable documents may be included in specific task orders.

a. MIL-HDBK-61A Configuration Management 3.5.6

b. MIL-STD-130N DoD Standard Practice – Identification Marking of US

Military Property

3.10.3.c

d. MIL-STD-1916 DoD Test Method Standard – DoD Preferred Methods for

Acceptance Of Product

6.4

e. DoDI 3020.41 DoD Instruction – Operational Contract Support (OCS), 20

Dec 10

13.4

f. DoDI 4151.19 DoD Instruction – Serialized Item Management (SIM) for

Life-Cycle Management of Materiel, 9 Jan 14

11.2.4

g. DoDI 4161.02 DoD Instruction – Accountability and Management of

Government Contract Property, 27 Apr 12

11.2.3

h. DoDD 5000.01 DoD Directive – The Defense Acquisition System 6.2.1

i. DoDI 5000.02 DoD Instruction – Operation of the Defense Acquisition

System

6.2.1

j. ISO 9001 (ANSI/ASQ

Q9001)

International Organization for Standardization (American

National Standard Institute/American Society for Quality) –

Quality Management Systems, Requirements

6.1, 6.2.2

k. ISO/IEC 12207 International Organization for Standardization/

International Electrotechnical Commission: Systems and

Software Engineering – Software Life Cycle Processes

l. ISO/IEC 15288 International Organization for Standardization/

International Electrotechnical Commission: Systems and

Software Engineering – System Life Cycle Processes

m. HSPD-12 Homeland Security Presidential Directive – Policy for a

Common Identification Standard for Federal Employees and Contractors, August 27, 2004

8.2.2.3

n. DoDM-1000.13-M-V1 DoD Manual – DoD Identification Cards: ID card Life-

Cycle dtd 23 Jan 14

8.2.2.4.a

o. FIPS PUB 201-2 Federal Information Processing Standards Publication 201-

2 – Personal Identity Verification (PIV) of Federal

Employees and Contractors, August 2013

8.2.2.4.a.3

p. Form I-9, OMB No. 115-

US Department of Justice, Immigration and Naturalization

Services, Form I-9, OMB No. 115-0136 – Employment

Eligibility Verification

8.2.2.4.a.4

q. N/A SSC Atlantic Contractor Check-in portal – https://wiki.spawar.navy.mil/confluence/display/SSCACO

G/Contractor+Checkin

8.2.2.5

r. N/A SSC Atlantic OCONUS Travel Guide portal – https://wiki.spawar.navy.mil/confluence/display/SSCACO

13.4 https://wiki.spawar.navy.mil/confluence/display/SSCACOG/Contractor+Checkin https://wiki.spawar.navy.mil/confluence/display/SSCACOG/Contractor+Checkin https://wiki.spawar.navy.mil/confluence/display/SSCACOG/OCONUS+Travel+Guide

G/OCONUS+Travel+Guide

s. DRSN Site Standard

Operation

Procedures (SOPs)

Defense Red Switch Network (DRSN) Site Standard

Operation Procedures (SOPs)

3.6.1, 3.6.2

t. Defense Information System

Agency

(DISA) Defense Red Switch

Network Operational and

Maintenance (O&M) manual

Defense Information System Agency

(DISA) Defense Red Switch Network Operational and

Maintenance (O&M) manual

3.6.1

u. DISAC 300-115-7 DRSN Security Guide, May 6, 2004 3.6.1

v. MA-RMCINST 4790.3 Mid-Atlantic Regional Maintenance and Modernization

Coordination Office, Structure, Policies, and Procedures

3.5.1.1, 3.5.1.2, 3.5.1.3

w. SCD 6892 Ship Change Document for SCIP-IWF 3.5.1.1, 3.5.1.2, 3.5.1.3

x. SCIP-IWF Standard

Configuration

Standard Configuration, SCIP-IWF 3.5.1.2, 3.5.2

y. EE-160-AR-TRN-010 SCIP-IWF Training Manual 3.5.1.2, 3.5.2

z. OPNAVINST-2221.5C Release of Navy owned COMSEC to Contractor Accounts 3.5.6

aa. EKMS-1B Policy and procedures for Navy Electronic Key

Management Systems Tiers 2/3 Amendment -9 (February

2015)

3.5.6

bb. EKMS 5A (Series) Cryptographic Equipment Information/Guidance Manual 3.5.6

cc. EE160-GP-OMI-010/W151-

USC-43

Technical Manual Operator and Organizational

Maintenance for Advanced Narrowband Digital Voice

Terminal/Terminal Sets AN/USC-43(V)1 THROUGH

AN/USC-43(V)6

3.5.2

dd. EE107-BA-INM-010 Maintenance Installation and Maintenance Instructions with

Parts List Interface Unit HYX-58 (Mode 1/1A/1B)

3.5.2

ee. EE107-AC-MMO-

020/TSEC/KY-99

Limited Maintenance Manual LMM-9B for TSEC/KY-99 and TSEC/KY-99A

3.5.2

ff. CSESD-70C Communications Security Equipment System Document for the KY-100 (U)

gg. OMM-15A guidelines for the Use and Operation of the KY-57M, KY-

58M, KY-99M, KY-100M and KYV-5M Communications

Security Equipment End Cryptographic Unit (ECU) REV

G. dtd 31 OCT 2016

3.5.2

hh. LMM-39A Limited Maintenance Manual for the KY-57M, KY-58M, KY-99M, KY-100M and KYV-5M Communications

Security Equipment End Cryptographic Unit (ECU) REV F.

dtd 28 OCT 2016

3.5.2

ii. CSESD 99A Communications Security Equipment System

Document (CSESD) for the KY-57M, KY-58M, KY-99M, KY-100M and KYV-5M Communications Security

Equipment End Cryptographic Unit (ECU) REV F dtd 15

AUG 2015

3.5.2

jj. DOC-005-14 IAD Operational Security Doctrine for the

VINSON/Advanced Narrowband Digital Voice Terminal https://wiki.spawar.navy.mil/confluence/display/SSCACOG/OCONUS+Travel+Guide

(ANDVT) Cryptographic Modernization (VACM), KYV-9 dtd MAR 2014 rev SEP 2014

kk. 3011 (NTISS) Operational Security Doctrine for KY-57/58, KY-67 &

KYV-2/2A (U) dtd 13 Oct 89

3.5.2

ll. 3030 (NSTISS) Operational Systems Security Doctrine for the FORTEZZA

PLUS (KOV-14) and Cryptographic Card and Associated

Secure Terminal Equipment (STE) dtd 26 Oct 01

CNSS-165-06, Amendment to NSTISSI No. 3030 dtd 20

Oct 06

2.3 SOURCE OF DOCUMENTS

The contractor shall obtain all applicable documents. Many documents are available from online sources.

Specifications and commercial/industrial documents may be obtained from the following sources:

Copies of Federal Specifications may be obtained from General Services Administration Offices in Washington, DC, Seattle, San Francisco, Denver, Kansas City, MO., Chicago, Atlanta, New York, Boston, Dallas and Los Angeles.

Copies of military specifications may be obtained from the Commanding Officer, Naval Supply Depot, 3801 Tabor

Avenue, Philadelphia, PA 19120-5099. Application for copies of other Military Documents should be addressed to

Commanding Officer, Naval Publications and Forms Center, 5801 Tabor Ave., Philadelphia, PA 19120-5099.

All other commercial and industrial documents can be obtained through the respective organization’s website.

3.0 PERFORMANCE REQUIREMENTS

The following paragraphs list all required support tasks that will be required throughout the contract life. The contractor shall provide necessary resources and knowledge to support the listed tasks. Specific objectives will be dependent on the basic contract and the task orders (TO) written against the basic contract. The contractor shall complete all required tasks while controlling and tracking performance and goals in terms of costs, schedules, and resources.

Note: In compliance with SPAWARINST 4720.1B – SPAWAR Modernization and Installation Policy, all contract installation work performed aboard Navy ships and Navy shore sites is under Installation Management Office (IMO) supervision; otherwise, a formal exemption request has been approved. In accordance with the Fleet Readiness

Directorate Standard Operating Procedure (FRD SOP), COMSPAWARSYSCOM letter Ser FRD/235, dated 24 Apr

12, the contractor shall ensure proper notification and status updates of installation work performed outside of

SPAWARSYSCEN Atlantic respective Areas of Responsibilities (AORs) are provided to the SSC Atlantic Officer in Charge (OIC) or applicable Geographic Lead.

3.1 RESERVED

3.2. PROGRAM MANAGEMENT

The contractor shall provide support to the government project manager for programmatic support associated with all work related to this contract.

3.2.1 Program Support

The contractor shall work closely with the government project manager supporting the needs of the program. The contractor shall provide oversight of assigned onsite and offsite personnel that support this Contract. The contractor shall provide program management (PM) support to assist the government in managing the task orders, coordination of meetings, preparing budget drills, developing agenda items, attending meetings, generating minutes, and tracking action items may be required. Other support may require contractor recommendation to policies, doctrine, tactics, and procedures given their past expert opinion or using analysis of actual outcomes. Program support may require significant coordination, attendance and participation at various meetings with sponsors, other government agencies, and/or other contractors and these meetings may include the requirement to travel to attend any meeting that cannot be attended remotely.

The contractor shall develop, maintain, and distribute PM reports which shall provide the government with sufficient information for PM planning, management, and risk analysis. The information required in the PM reports shall include the following: Meeting Agenda/Minutes, General (Contract Data Requirements List (CDRL) A001) and

Cost and Schedule Milestone Plan (CDRL A025)

3.3. SYSTEMS ENGINEERING SUPPORT

3.3.1 Engineering Support (SV/TSG/VACM/ADNS/DRSN (OPN)

The contractor shall provide local and on-site engineering and technical support for the implementation and initial analysis of new products, systems, operations, and troubleshooting, engineering changes, preparation of test plans, test reports, data analysis, and evaluation of supporting devices, systems, and networks. The contractor shall provide technical representation at working groups IPT sessions, in process reviews and other relevant meetings providing appropriate reports. (Technical/Analysis Reports, General (CDRL A002), Test Plan (CDRL A007), and

Test Report/SOVT (CDRL A008))

3.3.2 Integration, Test, and Support (SV/TSG/VACM/ADNS/DRSN OPN/OMN/RDT&E/SCN)

The contractor shall provide integration, assembly, testing, and support related to engineering changes. The contractor shall conduct product improvement testing related to engineering and technical support for the integration of software and hardware engineering change proposals, technical recommendations and process modifications. The contractor shall draft and submit to the COR Integration test plans, and reports along with updated Integrated

Logistic Support (ILS) documentation related to approved engineering changes. (General Technical/Analysis

Reports, General (CDRL A002), Test Plan (CDRL A007), and Test Report/SOVT (CDRL A008))

3.3.3 Initial Training Support (SV/TSG/VACM/ADNS/DRSN OPN)

The contractor shall provide product and system initial familiarization training to US Navy personnel receiving new devices or system onboard afloat and shore commands. A training report shall be submitted to the COR within ten

(10) working days of the completion of this training identifying the personnel trained and any problems encountered or discussed during the training. (Technical Activity Report/Training Report (CDRL A011) and Training

Documentation (CDRL A013))

3.3.4 Device and Systems Testing (SV/TSG/VACM/ADNS/DRSN OPN)

The contractor shall support lab Mock-ups at St. Juliens Creek Annex Bldg-12 lab facilities necessary to conduct local and over-the-air (OTA) testing. The contractor shall conduct testing with various DoD, and Non-DoD agencies, i.e., National Security Agency (NSA), Dept. of Transportation (DoT), First Responders (FR), and Dept. of

Homeland Security (DoHS). The contractor shall provide documented results of all testing completed and provide results, support documentation, and test reports. (Test Plan (CDRL A007) and Test Report/SOVT (CDRL A008))

3.3.5 Specification Review/Report (SV/TSG/VACM/ADNS/DRSN, OPN/RDT&E/SCN/OMN)

The contractor shall review device/system specifications, and provide evaluation of production design data and documentation, installation plans, test procedures, and drawings. The contractor shall report all findings and recommendations. At a minimum, the following documentation will be reviewed: (Technical/Analysis Report, General (CDRL A002)).

Plan Of Actions and Milestones (POA&M)

Installation Requirement Drawings (IRD)

Installation Design Plans (IDP)

Interface Control Documents (ICD)

Simplified Network Drawings (SND)

Network Configuration Control Matrix (NCCM)

Platform System Configuration Matrix (PSCM)

Engineering Templates

3.4. INTEGRATED LOGISTIC SUPPORT

3.4.1 Configuration Management (SV/TSG/VACM/ADNS/DRSN, OPN)

The contractor shall provide technical services to support configuration management (CM) for equipment and systems associated with this Contract that are in the engineering, test and evaluation, pre-production, production, and post-production phases. For all phases of a system, the contractor shall capture baseline hardware and software configurations and perform CM reviews, updates and maintenance of those configurations. The contractor shall attend CM meetings and be a part of any Engineering Change Request (ECR) meeting and document any impacts to the CM process. (Product Drawings/Lists (CDRL A010))

3.4.2 Logistics Support (SV/TSG/VACM/ADNS/DRSN, OPN/SCN)

The contractor shall conduct a Logistical Support Analysis and Reliability Centered Maintenance Analysis (RCMA) for product sustainment in order to meet the Ship Construction Navy (SCN) and Modernization fielding schedules.

The contractor shall supply shipping and receiving capabilities necessary to support the on base movement of products and systems in order to meet the SCN and Modernization fielding schedules. (Technical/Analysis Reports, General (CDRL A002), Inventory Tracking Report (CDRL A003), and Failure Status Repair Report (CDRL A004))

3.4.3 Acquisition Documentation Support (SV/TSG/VACM/ADNS/DRSN, OPN/OMN/SCN/RDT&E)

The contractor shall provide logistical services to support procurements. The contractors shall support the development of material lists, material identification, and material procurement activities listed below. The contractor shall provide support in accordance with (IAW) Defense Federal Acquisition Regulation Supplement

(DFARS) 217.7300. The contractor shall analyze data within material acquisition packages, track procurements, develop unique material identification, etc. The specific procurement includes the following efforts:

(Technical/Analysis Reports, General (CDRL A002), and Inventory Tracking Report (CDRL A003))

Provide input and review of the Rough Order of Magnitude (ROM)

Provide support with generating and maintaining a Bill of Material (BOM)

Provide support with assembling procurement packages for submission to SSC Atlantic procurement team

Provide support acquiring the necessary Information Technology Procurement Request (ITPR) approval for hardware/software procurements

Provide support to develop and maintain a procurement tracker to include current and future procurement actions

Provide support for the packaging, handling, storage, and transportation of procured items

NOTE: All recommendations provided by the contractor in response to contract requirements are based on the contractor’s best professional judgment and experience. Any Government decisions to make changes, implement processes, or develop policy as a result of those recommendations shall be at the sole discretion and decision of the

Government

3.5. IN-SERVICE ENGINEERING ACTIVITY (ISEA) SUPPORT

3.5.1 Technical Assistance for Fielded Products and Systems (SV/VACM/TSG/ADNS/DRSN (OMN Tasks)

The contractor shall provide technical and distant support for fielded products, systems, and devices located onboard afloat, submarine, air frames, and ashore facilities. Contractor Technical Subject Matter Expertise (SME) shall be provided via common distance support and Help Desk methods IAW SPAWARINST 4792.1B.

3.5.1.1 Help Desk and Technical Support Normal Working Hours (SV/TSG/VACM/ADNS/DRSN)

The contractor shall provide initial contact and assistance within 2 hours of support requirement notification from the Information Technology Service Management System (ITSMs) ticket, Help desk telephone report, or Casualty

Report (CASREP) message. The contractor shall provide support IAW the following documentations: MA-

RMCINST 4790.3, SCD 6892, SCIP-IWF Standard Configuration, and EE-160-AR-TRN-010. The contractor shall create an ITSM ticket if one does not exist. The contractor shall provide technical assistance and troubleshooting routines via Secure/Non-Secure telephone, Secure/Non-Secure email, and other communication methods necessary to guide the fleet customer to problem isolation or resolution. In the event that distance support (D/S) is unable to correct the problem, the contractor shall notify the Contracting Officer Representative (COR) with recommendations for additional support required. The Contractor shall update the ITSM trouble reporting system within 24 hours of notification with the follow information: Site POC; actions taken; actions remaining, or resolution explanation. The contractor shall provide manning support for Trouble Desk telephone queries during normal business hours, and shall create ITSM tickets for all trouble desk support calls answered. Failure analysis and identification trends shall be included in the monthly equipment/SME support report. (Technical/Analysis Reports, General (CDRL A002), Inventory Tracking Report (CDRL A003), Failure Status Repair Report (CDRL A004))

3.5.1.2 Help Desk and Technical Support After Normal Working Hours (SV/TSG/VACM/ADNS/DRSN)

The contractor shall provide initial contact and assistance within 2 hours of support requirement notification from the Help Desk in accordance with SPAWARINST 4792.1 (Series). The contractor shall provide support IAW the following documentations: MA-RMCINST 4790.3, SCD 6892, SCIP-IWF Standard Configuration, and EE-160-

AR-TRN-010. The contractor shall provide technical assistance and troubleshooting routines via Secure/Non-Secure telephone, Secure/Non-Secure email, and other communication methods necessary to guide the fleet customer to problem isolation or resolution. In the event that distance support (D/S) is unable to correct the problem, the contractor shall notify the COR with recommendations for additional support required. The Contractor shall update the ITSM trouble reporting system the next business day with the following information: Site POC; actions taken;

actions remaining, or resolution explanation. The contractor shall provide manning support for Trouble Desk telephone queries after normal business hours. The contractor shall provide a monthly watch bill identifying on call

SME

personnel to the help desk for afterhours support. Failure analysis and identification trends shall be included in the monthly equipment/SME support report. (Technical/Analysis Reports, General (CDRL A002), Inventory Tracking

Report (CDRL A003), Failure Status Repair Report (CDRL A004))

3.5.1.3 On-site Shipboard Technical Assistance Support (SV, TSG, VACM, ADNS, DRSN OMN)

The contractor shall provide shipboard technical assistance for CASREP resolution, fault analysis, testing and/or repair equipment to restore the units to operational status. When notified by the COR, the contractor shall be prepared to commence travel for onsite assistance within 24 hours of notification. The contractor shall provide support IAW the following documentations: MA-RMCINST 4790.3, SCD 6892, SCIP-IWF Standard Configuration, EE-160-AR-TRN-010, NAVSEA 0910-LP-007-4100, and OPNAVINST 4790.4E, SPAWARINST 3090.1. The contractor shall provide personnel that are technically knowledgeable and capable of analyzing secure voice specific system problems and implementing corrective actions without direct assistance or support from SSC Atlantic personnel if and when required. The contractor shall also collect additional information for SSC Atlantic to include:

design, operation and equipment conditions, training and skill levels of site operators, and engineering change status.

The contractor shall report all findings, analysis results and corrective action taken associated with technical assistance Trip Report and provide to SSC Atlantic. (Technical/Analysis Reports, General (CDRL A002), Technical

Activity Report/Trip Report (CDRL A009))

3.5.2 Integrated Logistics Support (ILS) Sustainment (SV, TSG, VACM, ADNS, DRSN OMN)

The contractor shall provide ILS sustainment support to ensure that proper and updated ILS documentation and certifications are maintained for fielded equipment and systems. The contractor shall provide support IAW the following documentations: EE160-GP-OMI-010/W151-USC-43, EE107-BA-INM-010, EE107-AC-MMO-

020/TSEC/KY-99, CSESD-70C, OMM-15A, LMM-39A, CSESD, DOC-005-14, 3011 (NTISS), 3030 (NSTISS), SCIP-IWF Standard Configuration, and EE-160-AR-TRN-010. The contractor shall provide support to update and maintain logistics documentation. Documentation will include as a minimum: (Product Drawings/Lists (CDRL

A010), and Training Documentation (CDRL A013)):

Configuration Overhaul Planning (COP) files

User Logistic Support Summary (ULSS)

Standard Operating Procedures (SOPs)

Instructor and Student Training guides

Quick Reference Guides (QRGs).

Allowance Parts List (APLs)

Installation Control Drawings (ICDs)

3.5.3 Cybersecurity/Information Assurance

Cybersecurity (also known as Information Assurance (IA)) includes tasks which the contractor shall protect and defend information and information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation. This includes providing for restoration of information systems by incorporating protection, detection, and reaction capabilities.

3.5.3.1 Cybersecurity Personnel

(a) In accordance with DFARS clause 252.239-7001, DoDD 8570.01 and SECNAV M-5239.2, contractor personnel performing cybersecurity functions shall meet all cybersecurity training, certification, and tracking requirements as cited in DoD 8570.01-M prior to accessing DoD information systems.

(b) The contractor shall be responsible for tracking and reporting cybersecurity personnel, also known as

Cybersecurity Workforce (CSWF). See PWS Para 5.2.1.4 for CSWF Report (CDRL A021) requirements. Although the minimum frequency of reporting is monthly, the need for additional updates will be defined at the task order level.

3.5.3.2 Design Changes

The contractor shall ensure any equipment/system installed or integrated into Navy platform will meet the cybersecurity requirements as specified under DoDI 8500.01.

3.5.3.3 Cybersecurity Sustainment Engineering and Technical Support (SV/VACM/TSG/ADNS/DRSN

(ISEA), OMN)

The contractor shall collect and review the latest Cybersecurity/Information Assurance (IA) releases on a weekly basis. The contractor shall perform required Cybersecurity scans on the devices/systems based on Information

Assurance Vulnerability Alert (IAVA) releases, Communication Task Order (CTO) and for updates to cybersecurity plans. The contractor shall provide support IAW DoD STIG v2 Rel. 3.5, SECNAV M-5510.36, and NSAIATF Rel.

3.1. The contractor shall conduct Security Technical Implementation Guide (STIG) reviews to devices/systems within designated cybersecurity boundaries. The contractor shall answer data calls related to systems and individual devices. The contractor shall conduct security scans on the devices/systems every thirty (30) calendar days. The contractor shall provide copies of the monthly Cybersecurity/IA validated results to the COR via CD or DVD format. The contractor shall ensure any equipment/system installed or integrated into Navy platform will meet the cybersecurity requirements as specified under DoDI 8500.01. The validated device/system image shall be submitted to the COR quarterly in a CD or DVD format, for mail out to the sites no later than (NLT) fifteen (15) days following the end of each calendar quarter. The contractor shall support the government with annual Cybersecurity testing, Federal Information Security Management Act (FISMA) testing and review risk management, and annual security plan. The contractor shall provide inputs and conduct annual testing necessary for documentation required to maintain Cybersecurity accreditation for devices/systems which include the Department of Defense IA

Certification and Accreditation Process (DIACAP), Certification and Accreditation (C & A), and Risk Management

Framework (RMF) Packages IAW DODI 8510.01, and Authority To Operate (ATO) Collaboration for new and renewal ATOs. (Cybersecurity Validation Report (CDRL A017), and Device/System Image (CDRL A018))

3.5.4 Training Sustainment Support (SV, TSG, VACM, DRSN OMN)

The contractor shall use the Mobile Training Kits (MTK) to provide technical and maintenance training to support the fielded devices/systems. Training shall be coordinated and held annually. Training shall be held at SSC Atlantic facilities and remote locations. Training may involve working around shift/watch sections as required at the task order level. A trip report shall be submitted to the COR within ten (10) working days after the completion of training, identifying the personnel trained and any problems encountered or discussed during the training. (Inventory

Tracking Report (CDRL A003) and Technical Activity Report/Training Report (CDRL A011))

3.5.5 Maintain Mobile Training Kits (MTK) (TSG/VACM, OMN)

The contractor shall maintain the MTKs to ensure operational capability and preparedness. This task includes testing and hardware/software upgrades to ensure complete baseline configuration is preserved. MTKs will be tested at a minimum quarterly and 10 days prior to site shipment. The contractor shall prepare each MTK for shipment and delivery for future shipment by the government. The contractor shall provide a test report to the COR. (Inventory

Tracking Report (CDRL A003), Test Plan (CDRL A007) and Test Report/SOVT (CDRL A008))

3.5.6 Equipment Screening/Repair/Disposal (SV, (ISEA), OMN)

In accordance with approved screening processes, the contractor shall receive into their COMSEC account

Controlled COMSEC Item (CCI) equipment and materials, conduct screening of KSV-21, SWT, OMNI, and other

Secure Communications Interoperability Protocol (SCIP) devices returned from the fleet to determine if they are functional. Successfully screened devices will be identified as Ready for Issue (RFI) and transferred to the Crypto

Materials Issuing Office (CMIO). CCI devices that fail screening, if covered by Original Equipment Manufacturers’

(OEM) warranty, shall be returned to the OEM for repair under that warranty. All non-warranty non-repairable items shall be disposed of IAW National Security Agency Operational Security Directives (NSA OSD). The contractor shall provide support IAW the following documentations: NSA/CSS Policy Manual 3-16, MIL-HDBK-

61A, OPNAVINST-2221.5C, EKMS-1B, and EKMS 5A (Series). The contractor must have secure facilities and an authorized NSA EKMS/COMSEC account IAW NSA/CSS Policy Manual 3-16 to allow for the necessary screening and transfer of the devices identified as CCI.

Non-CCI devices shall be stored at the SSC Atlantic facilities. The contractor shall provide screening services for these devices. Non-CCI devices that fail screening will be processed for vendor repair, if under warranty or processed for disposal in accordance with direction from the COR.

The contractor shall submit a monthly Technical Activity Report/Screening Report documenting all equipment maintained identified by type (nomenclature; tri-graph identifier and serial number) to the COR. (Inventory

Tracking Report (CDRL A003), and Failure Status Repair Report (CDRL A004))

3.5.7 CCI Equipment Maintenance (SV, (ISEA), OMN)

The contractor shall coordinate with the COR to maintain the Ready For Issue (RFI) condition of all SCIP devices transferred to the CMIO. The contractor shall conduct this maintenance action at the CMIO, IAW NSA OSD. The contractor shall provide a Technical Activity Report/Screening Report documenting all equipment maintained identified by type (nomenclature; tri-graph identifier and serial number) to the COR. (Inventory Tracking Report

(CDRL A003), Failure Status Repair Report (CDRL A004), and Technical Activity Report/Trip Report (CDRL

A009))

3.6. DEFENSE RED SWITCH NETWORK (DRSN) IN-SERVICE ENGINEERING (ISEA) AND SITE

SUPPORT

3.6.1 DRSN Technical Expertise

The contractor shall provide technical expertise to maintain the operational level and provide maintenance of the

DRSN switch so that all DRSN sites are monitored by Trunk Activity, Switch Activity and Circuit Activity. All operational and maintenance activities for the DRSN Switch, Trunk and Circuits shall be maintained at the 99% operational level as specified in CJCSI 6211.01D. The contractor shall provide support IAW DRSN Site Standard

Operation Procedures (SOPs), DRSN Security Guide (DISAC 300-115-7), NSTISSP No. 101, CJCSI 6211.01D, and the Defense Information System Agency (DISA) Defense Red Switch Network Operational and Maintenance

(O&M) manual for DRSN system and/or devices. The DRSN location shall generate an unclassified DRSN weekly report based on the site daily log activity and forward report to the contractor DRSN Program Manager for review.

The contractor shall provide IAW NSTISSP No. 101. (Technical/Analysis Reports, General CDRL A002)

3.6.2 DRSN Site End User Support

The contractor shall respond to Navy DRSN user system or operational trouble calls. The contractor shall provide technical expertise and assistance in trouble shooting DRSN equipment or system failures. The contractor shall support the end user with solutions or recommendations to restore the DRSN system to operational level as directed in the Defense Information System Agency (DISA) Defense Red Switch Network Operational and Maintenance

(O&M) manual. The contractor shall respond to all trouble calls within time frames identified in DRSN Site

Standard Operation Procedures (SOPs). The contractor shall respond within 1 business day to all trouble calls that cannot be resolved on the first contact with end user and/or provide end user a recommend solution. The solutions or recommendations shall be documented in the DRSN Operational and Maintenance daily log in accordance with

DRSN Site Standard Operation Procedures (SOPs). The contractor shall provide support IAW CJCSI 6211.01D.

3.6.3 DRSN Hardware, Software and Firmware support

The Contractor shall provide DRSN SME technical assistance for DRSN hardware,…