N6247319R5000_Attachment_1_-_Annex_1503010_Custodial.pdf

1503010 – Custodial

Spec Item Title

1 General Information

1.1 Concept of Operations

2 Management & Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.3 Special Requirements

2.3.1 Pathogen Exposure

2.4 References and Technical Documents

3 Recurring Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Emptying Recycling Containers

3.1.1.3 Low Area Cleaning

3.1.1.4 Lunch/Break Room Cleaning

3.1.1.5 High Area Cleaning

3.1.1.6 Interior Window Cleaning

3.1.1.7 Exterior Window Cleaning

3.1.1.8 Window Blinds Cleaning

3.1.1.9 Entrance Cleaning

3.1.1.10 Interior Glass Surfaces Cleaning

3.1.1.11 Drinking Fountains Cleaning

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Spray Cleaning and Buffing

3.1.2.5 Damp Mopping

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

3.1.3.2 Restroom Supplies

3.1.4 Group Shower/Locker Room Cleaning

3.1.5 Building Perimeter Services

3.1.5.1 Debris Removal

3.1.5.2 Emptying Perimeter Waste Containers

3.2 Custodial Services Orders

4 Non-Recurring Work

1503010 - Custodial

Spec

Item

Title Description

1 General

Information

The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform custodial services at various locations as required by Task

Order.

1.1 Concept of

Operations

The Concept of Operations should provide the Contractor with the general intent, scope, or services boundaries between sub-annexes if included in a multi-function or BOS contract. The

Concept of Operations should also give the Contractor insights into any interoperability requirements or any requirements included in the PWS that is not normally associated with the sub-annex, e.g., The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

The following services are not included in this Template:

Custodial services do not include any repair work of facilities or fixtures. This is included in 1502000, Facilities Investment.

Custodial services include waste removal for buildings and service locations to collection points, but disposal of waste from collection sites is addressed in 1503030

Integrated Solid Waste Management.

Removal and disposal of biohazardous waste (from areas such as medical centers) is addressed in 1800000

Environmental.

Item

Title Description

2 Management &

Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in each Task Order.

2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function.

2.2.1 Certification, Training, and

Licensing

The Project Manager, Site Safety and Health Officer and other

Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The

Contractor shall submit Pathogen Training Certificates per Task

Order.

2.3 Special

Requirement

2.3.1 Pathogen

Exposure

The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR-1910.1030.

Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.

2.4 References and

Technical

Documents

References and Technical Documents are listed in each Task

Order.

Item

Title Performance

Objective

Related Information Performance

Standard

3 Recurring Work The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.

Common Output Level

Standards (COLS) are defined by Commander, Navy Installations

Command (CNIC) for

Navy Shore Commands.

Services and associated frequencies are specified for COL1, COL 2, COL 3, and COL 4, in Task Order.

The Contractor shall perform custodial services at the associated frequencies shown in Task

Customers not funded by

CNIC receive services at the associated frequencies shown by Service Class in

Task Order.

perform service at frequencies given in Task

Order, per Mandated

Service Classes for

Hospitals and Clinics and

Task Order, per Mandated

Service Classes for Child

Youth Program Facilities.

Maps and Locations for

Custodial Services are shown in Task Order and

Facilities are clean and sightly, consistent with the specified

COLS and/or service class.

Item

Title Performance

Objective

Related Information Performance

Standard

Floor Plans are included in

A Custodial Inventory is provided in Task Order, detailing floor types and surface area, fixtures, and other relevant information.

3.1 Scheduled

Services

The Contractor shall provide scheduled custodial services to ensure facilities are clean and sightly.

The Contractor shall develop and submit an

Annual Work Schedule and Monthly Work Plan for custodial services per

Task Order. The schedule shall clearly indicate the day of performance of each service for each building.

Facilities are clean and sightly, consistent with the specified

Work is completed in accordance with the Contractor’s schedule.

3.1.1 Space Cleaning The Contractor

shall clean spaces to ensure they are clean and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

Areas designated as “Clean

Rooms” require special uniforms to be donned prior to entering and during the cleaning operation. Clean Room uniforms will be provided by the Government for use by Contractor personnel.

Areas to designated as

“Clean Rooms” are identified on the Custodial

Inventory provided in each

Task Order.

Spaces are clean and sightly consistent with the specified

Furniture and other items moved returned to original position.

Clean Rooms are maintained free of dust in accordance with clean room protocols.

Item

Title Performance

Objective

Related Information Performance

Standard

3.1.1.1 Emptying

Waste

Containers

The Contractor shall empty waste containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH." Waste collection excludes individual items that exceed 20 pounds in weight.

All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be and properly treated and cleaned.

collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified based on COL as listed in Task Order.

All waste shall be moved to designated refuse containers.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

3.1.1.2 Emptying

Recycling

Containers shall empty recycling containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE."

Waste collection excludes individual items that exceed 20 pounds in weight.

All recyclable material that is dropped during the removal process shall be

Recycling containers are the specified frequencies.

Item

Title Performance

Objective

Related Information Performance

Standard picked up and properly disposed.

Provide liners for plastic and glass containers.

collect all recyclable material from desk-side recycling containers and/or interior collection points unless otherwise specified based on COL as listed in

All recyclable material shall be moved to building collection site. Interior collection points and building collection sites are identified on Floor Plans included in Task Oder.

Informational Note: The

Government has found on previous contracts that collection of recyclable material two times per month has maintained services at an acceptable level.

3.1.1.3 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure surface areas are clean.

Low area cleaning includes dusting and wiping clean all furniture and fixtures

(e.g., partitions, radiators, hand rails, grills, ledges, sills, walls, moldings, ledges, baseboards, doors, and light fixtures) to a maximum height of 7'-0" above floor level.

Surfaces are

Cleaning is

Item

Title Performance

Objective

Related Information Performance

Standard

Insert cleaning restrictions, e.g., Low area cleaning does not include desktops of occupied cubicles or offices.

Areas to receive low area cleaning are identified on the Custodial Inventory provided in task Order.

3.1.1.4 Lunch/Break

Room Cleaning

The Contractor shall provide cleaning services in lunch/break room areas to ensure areas are clean and sanitary.

Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas. Where present, soap and paper towel dispensers shall be refilled.

collect all waste from lunch/break room areas.

All waste shall be moved to designated refuse containers.

process shall be picked up and properly disposed.

Lunch/break room is clean and sanitary.

Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

the specified frequencies.

3.1.1.6 High Area

Cleaning

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

.High area cleaning includes dusting and wiping clean all surfaces above 7'-0" from floor level (e.g., overhead piping, light fixtures, ceiling fans, vents, and ceiling areas).

The Contractor shall clean the exterior and interior

Surfaces are

Item

Title Performance

Objective

Related Information Performance

Standard surfaces of the light fixture.

ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

3.1.1.7 Interior

Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

All interior windows are sightly.

the specified frequencies.

3.1.1.8 Exterior

Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Insert applicable scheduling constraints, e.g., Exterior window cleaning shall be scheduled

All exterior windows are sightly.

Item

Title Performance

Objective

Related Information Performance

Standard concurrently with interior window cleaning.

3.1.1.9 Window Blinds

Cleaning

The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.

Contractor shall clean both sides of blinds.

Blinds may be removed for cleaning.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location within two working days.

the specified frequencies.

3.1.1.10 Entrance

Cleaning

The Contractor shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces include but are not limited to doors, associated transoms, and sidelights.

When the entry is an atrium entrance the

Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

the specified frequencies.

3.1.1.11 Interior Glass

Surfaces

Cleaning

The Contractor shall clean all interior glass to ensure glass surfaces are

Glass surfaces include but are not limited to interior doors, partitions, and walls.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Item

Title Performance

Objective

Related Information Performance

Standard clean and sightly.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

the specified frequencies.

3.1.1.12 Drinking

Fountains

Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be properly disinfected.

Drinking fountains are clean, sanitary, and sightly.

the specified frequencies.

3.1.2 Floor Care The Contractor

shall provide floor care services to ensure they are clean and sightly.

The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The

Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors are clean and sightly consistent with the specified

Item

Title Performance

Objective

Related Information Performance

Standard

Floors in Dust Free spaces shall be serviced using equipment which emit airborne particles no larger than 0.3 micrometers, and are 99.9% efficient. Dust

Free service areas are identified on the Custodial

Inventory provided in Task

Order. Equipment to be used in these spaces requires prior approval of the KO. The Contractor shall maintain equipment used in these spaces at optimum serviceability.

Equipment that cannot achieve the specified requirements shall be replaced immediately by the Contractor.

3.1.2.1 Sweeping and

Dust Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.

Floors are free of debris and dust.

Services are performed at the specified frequencies.

3.1.2.2 Vacuuming

Carpets and

Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

Contractor shall provide spot cleaning as needed.

Carpets and rugs are free of debris and dust.

the specified frequencies.

3.1.2.3 Cleaning Walk-

off Mats

The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the KO when walk-off

Walk-off mats and surfaces below the mats are clean.

Item

Title Performance

Objective

Related Information Performance

Standard and surfaces are mats are defective, missing, or not serviceable.

Services are performed at the specified frequencies.

3.1.2.4 Spray Cleaning

and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

the specified frequencies.

3.1.2.5 Damp Mopping The Contractor

shall damp mop floors to ensure that floors are clean.

The Contractor shall damp mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.

Hospital, clinic and galley floors to be sanitized are identified on the Custodial

Inventory provided in Task

Order.

Floors are

Hospital, clinic, and galley floors are clean and sanitary.

the specified frequencies.

3.1.2.6 Stripping, Coating, and

Buffing

The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.

shall coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Item

Title Performance

Objective

Related Information Performance

Standard to protect floors from traffic and use.

Floor products used shall result in a non-slip finish.

Non-slip floors are clean and have a uniform matte finish.

the specified frequencies.

3.1.2.7 Carpet and Rug

Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

the specified frequencies.

3.1.3 Restroom

Services

The Contractor shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

The Contractor shall inform the KO when dispensers, fixtures, and drinking fountains are damaged or missing.

The Contractor shall clean locker rooms and showers as part of restroom services.

Restrooms are clean, sanitary, and sightly consistent with the specified service class and COLS.

Restrooms are adequately stocked with restroom supplies.

the specified frequencies.

3.1.3.1 Restroom

Cleaning

The Contractor shall clean and disinfect restrooms to

All cleaning materials and equipment used in restrooms shall not be used

All restrooms are clean, sanitary, and

Item

Title Performance

Objective

Related Information Performance

Standard ensure they are clean, sanitary, and free of offensive odors.

in any other areas outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.

All graffiti from restroom surfaces shall be removed.

All waterless urinals shall be maintained in accordance with manufacturers’ recommendations, and at the frequency required by use. Waterless urinals are listed on the Custodial

Inventory provided in Task

Order.

free of offensive odors.

No graffiti present on restroom surfaces.

the specified frequencies.

3.1.3.2 Restroom

Servicing

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.

Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.

collect all waste from all restrooms. All waste shall be moved to designated refuse containers.

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof

Item

Title Performance

Objective

Related Information Performance

Standard process shall be picked up and properly disposed.

Services are performed at the specified frequencies.

3.1.4 Group

Shower/Locker

Room Cleaning shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.

All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.

process shall be picked up and properly disposed.

Shower/locker room supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof

Shower/locker room supplies are filled to capacity and are available.

the specified frequencies.

3.1.5 Building

Perimeter

Services

The Contractor shall provide building perimeter services to

The building perimeter is defined as the area within five feet from the building outside wall and shall be extended to include

Building perimeters are sightly consistent with

Item

Title Performance

Objective

Related Information Performance

Standard ensure that they are sightly.

associated porches, patios, sidewalks, and designated smoking areas as indicated on Maps and Locations shown in Task Order.

3.1.5.1 Debris Removal The Contractor

shall remove debris from the building perimeter to ensure a sightly appearance.

The Contractor shall deposit all debris in the designated waste container.

Building perimeters are clear of debris.

the specified frequencies.

3.1.5.2 Emptying

Perimeter

Waste

Containers

The Contractor shall empty perimeter waste containers and ensure they are clean.

The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers.

collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

process shall be picked up and properly disposed.

Provide waterproof liners and replace when needed.

Waste containers are

Waterproof liners are provided and replaced when soiled or unserviceable.

the specified frequencies.

3.2 Custodial

Service Orders

The Contractor shall perform custodial service order work in a timely manner

The Contractor shall receive custodial service orders in accordance with the work reception requirements in Annex 2.

Custodial service order work is completed within the period of

Item

Title Performance

Objective

Related Information Performance

Standard to accomplish any custodial work identified within the entire boundary of the installation to ensure requirements are responded to and completed in accordance with specified standards.

The Contractor shall schedule and perform custodial service orders in a way that minimize disruptions to customers and Government operations.

The Government may issue custodial service orders for work requirements at any location within the defined boundaries of this contract for any reason at the discretion of the KO.

Custodial service orders will include a wide variety of work. Sample of historical custodial service order data is provided in

The Contractor has full responsibility for any work up to the custodial service order limit of liability of

$500 in direct labor and direct material cost per custodial service order.

The Government will only pay for the portion of direct labor and direct material that exceeds the custodial service order limits of liability.

The Contractor shall notify the KO upon identification that the custodial service order will exceed the specified limits of liability in accordance with reporting requirements in performance specified on the custodial service order.

Custodial service orders are signed by the original requestor or

PAR prior to being closed.

Item

Title Performance

Objective

Related Information Performance

Standard

Annex 2. If a non-recurring work is issued for the portion exceeding the specified custodial service order limits of liability, the Government will only pay for the portion of direct labor and direct material that exceeds the custodial service order limits.

Example: If a custodial service order requires $600 in direct labor and direct material cost, the

Government may issue a task order in accordance with the Non-Recurring

Work provisions of the contract for the $100 in direct labor and direct material cost that exceeds the custodial service order limit of liability.

The Contractor may invoice for completed custodial service orders.

The Contractor shall not invoice for incomplete custodial service orders and custodial service orders not issued. A modification will be process at the end of each period of performance to deduct for custodial service orders not issued and incomplete custodial service orders. Deduction will be based on the unit

Item

Title Performance

Objective

Related Information Performance

Standard prices specified in

Attachment Task Order.

submit a monthly summary of completed custodial service orders per Task

1503010 - Custodial Services

Item

Title Performance

Objective

Related Information Performance

Standard

4 Non-Recurring

Work

Non-Recurring work may be ordered utilizing DoD

FedMall in accordance with

Section H or on a task order in accordance with the

PROCEDURES

FOR ISSUING

ORDERS

clause in

Section G. The order will specify the exact locations and types of work to be accomplished.

The period of performance will be specified in each order.

Refer to Non-Recurring

Work ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance standards for Non-

Recurring work will be the same as those in Spec Item

3 where applicable.