Attachment_1_PRS_Matrix_Small_Craft_Repair_HSLs_13 14.pdf

Attachment 1 Performance Requirements Summary Matrix

8 June 2016

Att 1 Page 1 of 1

11.1 Performance Requirements Table. This PWS not only discusses work to be performed, but also contains performance standards and acceptable performance levels (APL).

Performance standards are "tools" the government uses to measure level of performance. A standard is an optimum performance level against which actual performance can be measured or evaluated. For example, in the statement "complete a service call in 24 hours" the standard is 24 hours. The number of days actually taken to finish this task is the performance indicator, which determines if the work performed was below, met, or exceeded the standard. Developing accurate performance standards is crucial to ensuring that the actual performance received, regardless of the service provider, meets the requirements of the PWS. This PWS includes performance standards for each of the Functional Areas of the PWS. The performance standards provided with this PWS seek to state the characteristics of properly completed outputs. Each performance standard contains standards for both quality and timeliness.

11.2 Quality Assurance. The COR will inspect for compliance with Contract terms throughout the Contract period. Evaluation will be based on the Contractor’s compliance with the requirements set forth in the Performance Requirements Summary (PRS). The Government will monitor the Contractor's performance under this Contract by performing surveillance using the PRS. The PRS is used primarily to determine if the Contractor is performing all required outputs. The PRS also indicates for contractors the importance of each required service.

11.3 Performance Requirements Summary Table:

Desired Outcomes Required Service Performance Standard/ Measurement

Monitoring Method Incentives/Disincentives for Meeting or Not Meeting the Acceptable Quality Level

Quality of Service PWS Section 3

System/equipment must be 100% operational upon inspection /acceptance by the Government

(a) All work must comply with the Standard & Recommended Practices for Small Craft (American Boat and Yacht Council) and USCG safety requirements

(b) All work must be completed within the established schedule in contract

(c) Work is completed and PWS compliant upon first inspection 98% of the time. Any deficiencies identified by the COR/TPOC are resolved within 24 hours.

Government inspection and acceptance.

Customer complaint.

(a) Satisfactory or Exceptional ratings on past performance.

(b) Any contractor deficiency in operation or delay of installation of equipment must provide negotiated consideration for deficiency or delay