VISS_Draft_PWS_2026-2031.pdf

VISUAL INFORMATION SUPPORT SERVICES (VISS)

PERFORMANCE WORK STATEMENT

Prepared by Marie C. Marrero

Digital Division Head

Naval Air Warfare Center Training Systems Division (NAWCTSD)

Orlando, FL 32826

June 10, 2025

Table of Contents

1.0 Purpose ________________________________________________________________________ 4

2.0 Requirements and Tasks __________________________________________________________ 4

2.1 Graphic Design Services _______________________________________________________ 4

2.2 Photography Services __________________________________________________________ 4

2.3 Audiovisual (AV) Support ______________________________________________________ 4

2.4 Video Teleconferencing (VTC) Support __________________________________________ 5

3.0 Scope __________________________________________________________________________ 5

3.1 Audiovisual Technologies Support and Production _________________________________ 5

3.2 Illustration/Graphics Production _________________________________________________ 6

3.3 Other Information _____________________________________________________________ 7

3.3.1 Hours of Operation / Principal Place of Performance ___________________________ 7

3.3.2 Outside Normal Hours _____________________________________________________ 8

3.3.3 Holidays - The Government observes the following holidays: ____________________ 8

3.3.4 Installation Closure ________________________________________________________ 8

3.3.5 Points of Contact __________________________________________________________ 8

3.3.6 Use or Sale of produced or developed products, materials, and equipment _________ 8

3.3.7 Facilities, Equipment and Services ___________________________________________ 9

4.0 Contractor Furnished Items and Security ____________________________________________ 9

4.1 General ______________________________________________________________________ 9

4.2 Personnel Security _____________________________________________________________ 9

4.3 Physical Security ______________________________________________________________ 9

4.3.1 Cypher Lock Combinations __________________________________________________ 10

4.4 Investigations ________________________________________________________________ 10

4.5 Security Provisions/Security Clearances _________________________________________ 10

4.6 Policy Adherence_____________________________________________________________ 10

4.7 Contractor Identification ______________________________________________________ 10

4.8 Contractor Access, Badges, Non-Disclosure Agreements, and Conflicts of Interest ____ 11

4.9 Limitations of Contractor’s Responsibilities ______________________________________ 11

4.10 Regulatory Documents. ______________________________________________________ 12

4.11 Enterprise-wide Contractor Manpower Reporting ________________________________ 12

4.12 Privacy Act Data ____________________________________________________________ 12

4.13 Control of Contractor Personnel _______________________________________________ 12

5.0 Personnel ______________________________________________________________________ 13

5.1 Site Manager ________________________________________________________________ 13

5.2 Assistant Site Manager ________________________________________________________ 13

5.3 Staff ________________________________________________________________________ 14

5.4 Continuity of workforce for uninterrupted performance. ___________________________ 15

5.5 Disclosure of Information _____________________________________________________ 15

5.6 Documented Technology Recommendations _____________________________________ 15

6.0 Materials ______________________________________________________________________ 15

6.1 Restrictions on the procurement of materials _____________________________________ 16

6.1.1 Anticipated Materials _____________________________________________________ 16

6.2 Quality Control ______________________________________________________________ 16

6.3 Sustainment _________________________________________________________________ 17

7.0 Government hardware and software _______________________________________________ 17

7.1 Hardware and Software Acquisitions Recommendations ___________________________ 17

8.0 Developing new or upgraded VISS plans and programs ______________________________ 17

9.0 Government Operation of equipment ______________________________________________ 17

10.0 VISS Digital Library ___________________________________________________________ 17

10.1 Checkout Procedures __________________________________________________________ 17

11.0 Contractor Support for Section 508 of the Rehabilitation Act of 1973 _________________ 18

12.0 Outsourced Products Costs _____________________________________________________ 18

13.0 Information Assurance and Personnel Security Requirements for Accessing Government

Information Technology (IT) Systems ________________________________________________ 18

14.0 Training ______________________________________________________________________ 20

15.0 Work Acceptance and Prioritization ______________________________________________ 20

1.0 Purpose

The purpose of this contract is to provide Visual Information Support Services (VISS) to assist the Naval Air Warfare Center Training Systems Division (NAWCTSD) in the creation, production, and delivery of high-quality graphic design, photography, audiovisual, and video teleconferencing support for official missions, events and communication needs. This service contract will also support other federal agencies located at the Naval Support Activity (NSA)

Orlando and Partnership Buildings I through V. Occasional offsite support for activities such as conferences and command events will also be required.

The contractor shall provide personnel and technical expertise necessary to perform a full range of visual information services to include:

- Graphic design (digital and print)

- Event and studio photography

- Audiovisual (AV) support and recording

- Video Teleconferencing (VTC) Operations and troubleshooting

The contractor shall manage and perform the duties and responsibilities necessary to perform these tasks as defined in this Performance Work Statement (PWS), except as specified as government-furnished resources. No item in this PWS shall be used to procure any services that are inherently Governmental services or personal services.

2.0 Requirements and Tasks

2.1 Graphic Design Services

- Develop digital and print materials (flyers, posters, brochures, infographics, award certificates, event programs, etc)

- Provide layout, branding alignment, and final products in multiple formats (.pdf, .ai, .jpg, etc)

- Maintain version control and deliverables archive

2.2 Photography Services

- Provide professional still photography for official ceremonies, events, and command requirements

- Edit and deliver high-resolution digital images in appropriate formats

- Maintain photo release compliance and metadata tagging

2.3 Audiovisual (AV) Support

- Set up and operate audio and video recording equipment for command events, briefings, or productions

- Provide post-production editing, closed captioning, and file formatting

- Maintain AV logs and coordinate schedules with stakeholders

2.4 Video Teleconferencing (VTC) Support

- Schedule, initiate, monitor, and troubleshoot secure and non-secure VTCs

- Support room-based and remote participants across multiple time zones

- Provide Tier 1 support for VTC-related equipment and networks

This work mainly requires specialized operation and use of visual technology equipment such as cameras, sound systems, CCTV, audiovisual aids, and digital media software. Operation of digital systems and peripheral equipment is limited to equipment used directly in support of this contract.

To achieve Government objectives, the NAWCTSD Digital Division requires the services of a qualified service provider with the skills and experience to provide support across the following distinct services areas:

3.0 Scope

3.1 Audiovisual Technologies Support and Production

Design, implement, install, operate and maintain audio video and photography services for federal agencies located on board Naval Support Activities (NSA) Orlando and Partnership

Buildings I through V. This includes fixed special purpose VTC facilities, standard A/V systems installed in multi-purpose conference rooms, mobile systems on carts and personal office systems and other Video Conferencing platforms such as Zoom, Teams, Webex and other DoD teleconference tools.

The team will be responsible for research, design, planning, development, implementation, installation, modification, and maintenance of A/V systems, as well as the procurement of consumable and incidental equipment and materials. Support includes assisting customers who utilize tools like Teams and Zoom to join VTC meetings in conference rooms, facilitate large-scale Teams meetings and provide on-site assistance. If the meeting requires a traditional video conference bridge, the team will be responsible for coordinating with the hosting site.

Government owned infrastructure requiring support includes:

• Audio/Video teleconferencing multi-site bridging infrastructure

• Audio and Video systems, including auxiliary equipment and advanced touch control systems

• Communications Security (COMSEC) equipment used in support of classified telecommunications

• Hardware and software tools, utilities, and other supporting infrastructure used to manage the resources and services

• Break/Fix support for AV and VTC equipment

• Perform basic computer support tasks for surge support during IT events

3.2 Illustration/Graphics Production

The graphics/illustration production group is responsible for conception, design and production of charts, graphs, diagrams, cartoons, computer generated graphic files, view-graphs/slides

(simple, average and complex), publication pages, illustrations, status/wall charts, nameplates/certificates, signs/posters, mounting/laminating, custom displays/exhibits, structural display/exhibit design, interactive screens/pages for web sites or multimedia projects, animation, 3D modeling, video digitization, monitor display screens, electronic data transfer/file format conversion, multimedia productions, murals, and other managerial, operational, educational and administrative artwork. Attachment 9, Estimated Products and Services count lists some estimates for the types of products being delivered but is not to be considered an all-inclusive listing.

The contractor shall provide services management across the two primary service areas and corresponding sub-service areas. The contractor shall perform all its Service Area delivery activities in close cooperation and coordination with the Government and all other relevant service providers. This cohesive working relationship shall ensure successful ongoing day-to-day service delivery for all contractor Service Area and corresponding Sub-Service Areas.

The contractor shall be responsible for total lifecycle systems and services management, and associated tasking as defined in Part 5 of this PWS.

Table 3.2.1 –Service Areas

Service Areas Sub-Service Areas

Audio/Video /Photography

Conferencing Support (local and remote)

Video teleconference support.

Conference room equipment setup and support.

Camera support/operation.

Major command events such as Change of Commands, All Hands meetings (both on and off site), retirements, I/ITSEC and other events as required by the government.

Official Portraits.

Official Government Passport Photographs.

Special-duty assignment.

Very important person/Command portraits.

Troubleshooting support for AV and VTC equipment.

Perform basic computer support tasks for surge support during IT events.

Plan, write and produce visual information products for internal and external communication that showcase command products, services and capabilities.

Oversee projects from concept to completion in coordination with subject matter experts, public affairs officers and visual information staff.

Condense complicated technical material into easy to understand visual information products.

Demonstrate skill in professional broadcast photojournalism techniques and practices and have experience developing and producing audiovisual products from concept to completion.

Work with clients to communicate sensitive, sometimes controversial, messages to positively influence support of NAVAIR from diverse internal and external audiences in a variety of mass communication venues.

Graphics

Graphics support Graphics design and support Digital signage design Create visual information products that appeal to broadcast/internet media outlets.

3.3 Other Information

3.3.1 Hours of Operation / Principal Place of Performance

The principal place of performance is onboard NSA Orlando and leased spaces within the research park. Normal daily operational coverage for contractor support services consists of coverage for Core Business Hours; hours of support are as follows:

Service Area Core Hours

Audio Video/Photography

7:30 A.M. - 5:00 P.M., M-F

Graphics 7:30 A.M. - 5:00 P.M., M-F

3.3.2 Outside Normal Hours

For special events the contractor may be required to work hours outside the normal operational hours specified in paragraph 1.4.1 and would be considered overtime. All overtime will be approved in advance by the COR.

3.3.3 Holidays - The Government observes the following holidays:

• New Year’s Day, January 1

• Martin Luther King’s Birthday, the third Monday in January

• President’s Birthday, the third Monday in February

• Memorial Day, the last Monday in May

• Juneteenth, June 19th

• Independence Day, July 4 (or as observed)

• Labor Day, the first Monday in September

• Columbus Day, the second Monday in October

• Veteran’s Day, November 11

• Thanksgiving Day, the fourth Thursday in November

• Christmas Day, December 25

3.3.4 Installation Closure

The purpose of this section is to make expressly clear that the Government shall not reimburse the contractor the costs of salaries or wages of contractor personnel performing under this contract for the period during which contractor personnel are dismissed from work do to installation shutdown. In such cases where the contractor personnel are already present on the installation they shall be dismissed. If services were provided to the Government for portions of the day until the contractor personnel were dismissed, then the contractor shall charge for these services during this time-frame. Authorized delays in delivery of services covered under this contract will be allowed for work that would have been performed during these periods.

3.3.5 Points of Contact

The COR and Alternate Contracting Officers Representative (ACOR) for this effort will be identified at the time of award.

3.3.6 Use or Sale of produced or developed products, materials, and equipment

All products produced by the contractor in support of this PWS are the property of the

Government and shall not be used, released or sold by the contractor for any purpose without permission of the appropriate Public Affairs Officer and the Procuring Contracting Officer

(PCO).

3.3.7 Facilities, Equipment and Services

The Government will supply office space, computer equipment, telephones, web cams, headsets, scanners, and specialized software licenses for the contractor to the extent permitted by the

Government and contractor. Office supplies such as pens, paper and other incidental items not used in direct support of this contract shall be self-supplied by the contractor. Attachment 7 contains a list of Government-supplied equipment that the contractor may use upon contract award for inventory and accounting purposes. This list will be verified by both the contractor

Site Manager and the COR at contract award and a sight inventory will be conducted of all items within the first 5 workings days of the contract, any required additions or deletions will be made at that time. The contractor shall prepare the Equipment Inventory Reports semi-annually IAW

CDRL B005. This listing does not include computer equipment that is maintained by the

Government information technology groups. Any other facilities equipment, supplies and services required to support this contract are the responsibility of the contractor.

4.0 Contractor Furnished Items and Security

4.1 General

The equipment provided by the government is expected to assist the contractor meet the requirements of this PWS. Any additional equipment needed to perform the functions of this contract shall be the responsibility of the contractor and will need to be coordinated with the

COR prior to connecting to any government owned equipment.

4.2 Personnel Security

The contractor shall maintain security management control over operations IAW the terms of this contract, DoD 5200.1R (Information Security Program), and DoD 5220.22M (NISPOM). The contractor shall safeguard all classified information and meet all Security requirements identified in the DD Form 254 Attachment 6. The contractor shall enforce these safeguards throughout the life of the contract. The contractor shall prepare and follow a written Security Procedure beginning after the first 30 days of the contract. In addition, the contractor shall provide separate

Information Technology Personnel Security Reports to the COR and to NAVAIR Security IAW

CDRLs F001 and F002 (reference is made to NAVAIR clause 5252.204-9505, INFORMATION

ASSURANCE AND PERSONNEL SECURITY REQUIREMENTS in Section H of the contract) contractor personnel shall be required to have access to UNCLASSIFIED and CLASSIFIED material up to Secret level. All information or data that the contractor accesses shall be handled as proprietary and IAW applicable security classification guidelines and procedures regarding access to classified material and storage areas. Distribution is authorized to Requiring Office’s

Organization and supported Activity only.

4.3 Physical Security

The contractor shall be responsible for safeguarding all Government property made available for the contractor's use. At the close of each work period, all Government facilities, equipment and materials shall be secured.

4.3.1 Cypher Lock Combinations

The contractor shall establish and implement methods of ensuring that Cypher lock combinations are not revealed to unauthorized persons.

4.4 Investigations

All contractor employees shall cooperate with Government investigative agencies conducting criminal or administrative investigations

4.5 Security Provisions/Security Clearances

Only United States citizens may perform under this contract. The contractor shall conform to the provisions of DOD-D-5220.22, ‘National Industrial Security Program,’ and shall obtain and maintain security clearances for contractor employees requiring access to classified information and/or entry to controlled areas. All contractor personnel shall have the ability to obtain a

SECRET clearance. The contractor shall educate and brief employees concerning the handling and protection of classified material, and other security measures as described herein IAW DOD-

D-5220.22, National Industrial Security Program. The contractor shall comply with mandates for annual security training. Interim clearances will be accepted for the first six months of employment unless otherwise specified; thereafter, full clearance levels will be required and maintained, unless otherwise agreed upon by the COR and Command Security Officer. The contractor shall safeguard all classified information and meet all Security requirements identified in the DD Form 254 Attachment 6. The contractor shall enforce these safeguards throughout the life of the contract. The contractor shall prepare and follow a written Security Procedure beginning after the first 30 days of the contract. In addition, the contractor shall provide separate

Information Technology Personnel Security Reports to the COR and to NAWCTSD Security

IAW CDRLs F001 and F002 (reference is made to Contract Section H. 5252.204-9505

INFORMATION ASSURANCE AND PERSONNEL SECURITY REQUIREMENTS).

4.6 Policy Adherence

The DON Automated Data Processing Security Program outlined in SECNAVINST 5239.3B, ‘DON IA Policy’ and SECNAV M-5239.1, ‘DON IA Manual,’ applies to efforts under this PWS.

Contractor personnel providing services under this task order shall comply with all federal, DOD, and DON IA policies.

4.7 Contractor Identification

Corporation affiliations shall be referenced on all written documentation that refers to contractor personnel. This is required for both internal and external communications. Similarly, the contractor’s corporate affiliation shall be identified when answering phone calls and at the beginning of any meeting or conference held by the Government where contractor personnel are in attendance.

4.8 Contractor Access, Badges, Non-Disclosure Agreements, and Conflicts of

Interest

Contractor identification badges shall be issued by the Government to on-site contractor personnel and shall be visible at all times while personnel are at the Government site. The

Government will provide the contractor access to Government facilities, as required, for performance of tasks under this PWS when feasible and possible. Contractor personnel shall comply with the Digital Department check in procedures. The contractor is responsible for ensuring that all identification badges issued to their employees are returned to the Government, following completion of the contract, relocation or termination of an employee.

The contractor and contractor employees shall obtain the Common Access Card IAW local

Command policies and procedures.

Consistent with the terms and conditions of NAVAIR clause 5252.209-9510(e)(5) Organizational

Conflicts of Interest (Services), in Section H of the contract, with respect to proprietary data of third parties, and DFARS 252.227-7025 Limitations or the use or Disclosure of Government-

Furnished Information Marked with Restrictive Legends, with respect to technical data, the contractor shall not use, modify, reproduce, release, perform, display, and disclose any non-public information provided to or obtained by the contractor in the course of performing the contract for other than Government purposes, and shall not do so for any commercial or personal purpose.

In the event that the contractor knows of or identifies that it has a commercial interest in the subject matter of any proposed or on-going agreement with regard to the services to be performed, the contractor shall consider such interest a potential conflict of interest under

NAVAIR 5252.209-9510(g) Organizational Conflicts of Interest (Services), and promptly disclose it to the Contracting Officer.

4.9 Limitations of Contractor’s Responsibilities

The Contracting Officer will exercise all signatory making authority for this contract. The COR is responsible for decision making authority relative to the assigned workload. The COR shall monitor all work in progress to ensure correctness and completeness. Contractor personnel will be provided contractor support guidelines consistent with prohibitions on personal services contracting and inherent Governmental functions. Specifically, the contractor shall not:

• Approve, decide or sign as a Contracting Officer

• Negotiate and Obligate the Government with suppliers

• Accept or reject supplies or services

• Determine disposal of Government property

• Direct other contractor or Government personnel

• Determine cost reasonableness, allow ability or allocability

• Vote on a source selection board

• Supervise Government personnel

• Approve Government requirements, procedures or plans

• Determine policy

Under the guidelines of non-personal services contracts, the Contracting Officer shall have technical, not supervisory, oversight responsibilities of contractor personnel.

4.10 Regulatory Documents.

A comprehensive list of Navy regulatory documents can be found at the DON CIO IT Policy and

Guidance website, http://www.doncio.navy.mil/. Throughout the life of this task order, if any policy, instruction, or regulation is replaced or superseded, the replacement or superseding version shall apply. The contractor is responsible for researching and complying with any additional regulations applicable to the task areas in which they are involved.

4.11 Enterprise-wide Contractor Manpower Reporting

IAW NMCARS 5237.102(90), the contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the IT/IM Department via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

4.12 Privacy Act Data

When the DON contracts for operations or maintenance of a system of records or a portion of a system of records, the record system or portion of the record shall be protected by the contractor

IAW SECNAV INSTRUCTION 5211.5F, “DEPARTMENT OF THE NAVY PRIVACY

PROGRAM”, 20 May 2019. Furthermore, the contractor is required to train all employees having access to Privacy Act Information IAW SECNAV INSTRUCTION 5211.5F. The contractor shall also inform its employees that Federal Acquisition Regulation Subpart 24.102(d) addresses civil liability should individuals be injured as a consequence of any failure to maintain

Privacy Act records IAW SECNAV INSTRUCTION 5211.5F.

The Contractor will be required to design, develop, or operate a system of records on individuals, to accomplish an agency function subject to the Privacy Act of1974, Public Law93-579, December 31,1974 (5 U.S.C.552a) and applicable agency regulations. Violation of the Act may involve the imposition of criminal penalties.

4.13 Control of Contractor Personnel

The contractor shall comply with Navy Security Regulations. All persons engaged in work while on Government property shall be subject to search of their person and vehicle at any time by the

Government and shall report any known or suspected security violations to the Security

Department. The contractor shall remove from performance any person who endangers life, property, or national security through improper conduct. The Department of Defense Joint Ethics

Regulation, DOD 5500.7-R, Standards of Conduct, applies.

5.0 Personnel

Resumes shall be required for key personnel (Site Manager, Audio Visual Lead and Graphics

Lead) per minimum qualifications in attachment 2. The contractor shall provide resumes during phase-in or any time during contract performance when key personnel is hired

5.1 Site Manager

The contractor shall provide an on-site, full-time Site Manager or designated alternate physically present throughout the normal duty day, Monday through Friday (except Federal holidays). The site manager shall be responsible for managing performance of contractual requirements and daily supervision of contractor personnel.

The Site Manager shall be responsible for the overall management and oversight of work performance, serve as the point of contact for customer relations and be responsible for resolving all quality, timeliness, and accuracy issues. The contractor shall provide a means of contacting the Site Manager or alternate in the event of an emergency. The Site Manager shall attend any meetings determined necessary by the COR or the Contracting Officer to discuss performance of this effort or resolution of any perceived performance problems. The Site Manager shall be familiar with the United States Navy (USN) policies and procedures governing fraud, waste, and abuse. The Site Manager shall monitor contractor employee activities for such actions or behaviors and take necessary actions to prevent or correct such occurrences. The Site Manager shall notify the COR immediately upon observance of behavior constituting fraud, waste, or abuse by contractor employees. The contractor shall ensure that adequate programmatic controls are applied in each task area, including scheduling, resources, direction, and quality control. Site

Manager is required to review all monthly deliverables prior to submitting to the Government.

When conditions preclude the Site Manager from being on-site, a designated alternate shall be available during normal duty hours to meet on the Orlando installation with Government personnel. The Site Manager shall notify the COR/ACOR who shall be acting in their absence.

The Site Manager and designated alternate(s) must be able to read, write, and speak English proficiently.

5.2 Assistant Site Manager

The contractor shall provide a working-level Lead, or equivalent, for each of the two service areas specified in Table 1.3.1. These individuals will serve as the point of contact for the

Government in the resolution of all technical and personnel issues within each service area. This

Lead position is expected to be part of the work force delivering the products and services for this contract and is not in place for coordinating purposes only.

5.3 Staff

The contractor shall furnish adequate full-time technical and other personnel to accomplish all work required in Part 5 of this PWS and personnel trained on the use of the software listed in sub-para 5.7.3 for their respective area. The contractor shall provide for an administrative assistant to maintain inventory records, minor procurements for covered items, produce desktop guides, finalize equipment/room operating instructions and to compile CDRLS. The contractor's staff must be adequate to meet high priority short-notice requirements, without delay, in any or all areas of responsibility, including building emergencies. Graphics personnel must be competent on various computer-based graphic design software and systems. Audio Visual (A/V) personnel must be competent to operate equipment associated with A/V and VTC systems, still and motion digital camera systems and other standard conference room equipment as well as staying up to date with emerging technologies. A/V, Graphics and Photography personnel shall also be able to operate all relevant software listed in sub-para 5.7.3 as required for their respective support areas.

Contractor personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges provided by the Government which contain the employee’s name and designation as a contractor. Contractor employees must comply with reasonable dress and grooming standards based upon comfort, productivity, health, safety and type of position occupied.

The contractor shall not employ any person who is an employee of the United States

Government if the employment of that person would create a conflict of interest. In addition, the contractor shall not employ any person who is an employee of the DoD, either military or civilian, unless such employment conforms to the policies contained in Joint Ethics Regulation

DOD-5500.7. In all cases, Government Legal Counsel interprets and adjudicates all such employee/employer relationships.

The contractor is cautioned that off-duty military personnel hired under this contract may be subject to Permanent Change of Station, change of duty hours, or deployment. Military reservists and National Guard members may be subject to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

Because of the potential for quick turnarounds requirements, high visibility projects and the requirements to get the products and services correct the first time with no second chance to get the correct Picture, Capture the Video or get illustration correct, it is not anticipated that entry level positions should be proposed for this PWS.

It is anticipated that most of the work being performed within Illustration/Graphics area requires the qualifications from the Attachment 5, Service Contract Act (SCA) Directory of Occupations as either a 13042 Illustrator II or 13043 Illustrator III.

Within the A/V area with the complexity of some of the rooms and equipment being operated and the high level of customer interaction that includes Flag level officers and Senior Executive

Service civilians, the staff should come from the SCA Directory of Occupations listing as 13073

Photographer III, 13074 Photographer IV, 13075 Photographer V and 14150 Peripheral

Equipment Operator.

Outside of scheduled off-site events all products and services for this PWS shall be performed at

Government facilities.

5.4 Continuity of workforce for uninterrupted performance.

The contractor shall ensure stability and continuity of the workforce, maintaining an adequate workforce for the uninterrupted performance of all tasks defined within this contract. Attachment

10 lists the Primary workspaces to be provided to the contractor. This attachment does not list all rooms that are supported by the AVITT, just their primary work areas.

5.5 Disclosure of Information

Contractor employees shall not discuss nor disclose any information to which they are exposed during the execution of contract tasking to parties other than the originator of the information, authorized Government investigative personnel, the Contracting Officer, or COR personnel.

Improper disclosure of sensitive information may be grounds for removal of Contractor personnel. The Contractor shall provide the COR a signed Non-Disclosure Agreement for each individual Contractor employee before the employee begins performance.

5.6 Documented Technology Recommendations

The contractor shall remain current on technological advances relevant to the requirements and capabilities supported and provide documented recommendations on strategic planning for future initiatives that offer cost savings and efficiencies. The contractor shall provide the COR with recommendations to sustain and improve existing and new Audio, Visual and VTC systems.

6.0 Materials

The Contractor will be responsible for furnishing the types of supplies, materials and equipment to support this effort, and will continue to provide such materials for the duration of the contract, including option periods. This material may be procured by the Government directly, or using the material CLIN on the contract. The Contractor shall be responsible for maintaining material inventory logs for material used IAW CDRL B006. The listing below is an example of materials provided in the past and is not considered all inclusive.

Any material remaining after completion of the contract, the costs of which has been incurred by the Government, will remain Government property and disposition instructions will be sought from the PCO.

6.1 Restrictions on the procurement of materials

6.1.1 Anticipated Materials

Amplifiers, Batteries, Cable, Cable Assemblies, Charging Devices, Connectors, Connector Accessories, Converters, Fuses, Hubs, Infrared Remotes, Lamps/Bulbs, Microphones, Multimedia Equipment, Power Supplies, Switches, Switchers, Twisted Pair

Cable, and Wires.

Hardware/Raw Manufacturing Material

Tools, Bolts, Boxes, Brackets, Brads, Nuts, Rack Assembly, Screws, Washers, Wood, Fiberglass, Shelters, and Plastics.

Miscellaneous Material

Data Storage Medium, Binders, Dividers, Electronic Component Cleaning Materials, Deliverable/Documentation Consumables, and other materials IAW this solicitation.

(1) With respect to NAVAIR clause 5252.242-9515, the following amplifying guidance is provided: All purchases require prior coordination through the COR and approval by the PCO prior to purchase. In the event of an absence of the COR, the ACOR may coordinate. In addition, no investment item material (unit cost of $100,000.00 or more) may be procured under this contract.

(2) Prior to procurement of any Information Technology (IT) related items (as defined below), the contractor shall prepare an IT approval request via the Navy Information

Dominance Approval System, which ensures IT procurements comply with the DoD and DON statutory and regulatory requirements.

(3) Definition of IT related items. Any equipment or interconnected system and/or subsystem of equipment used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data information. Includes personal computers, laptops, printers, software, servers, hubs, routers, phones, facsimile machines and any related maintenance, telecommunications, training or other support services.

6.2 Quality Control

The Government will evaluate the contractor's performance via the Quality Assurance

Surveillance Plan (QASP) Attachment 4; and, its pertinent Enclosures which are for the performance and data standards and surveillance methods for the contractor and COR. The

QASP’s Enclosure (3) “Surveillance Activity Checklist” provides the means for the COR to document the results of the surveillance and shall be provided to the Contracting Officer on a quarterly basis.

The COR will perform an annual assessment of Quality, Cost Control, Business Relations, Management, and Other Areas as applicable utilizing the Contractor Performance Assessment

Reporting System evaluation rating definitions.

6.3 Sustainment

All systems shall be sustained at government expense such that they satisfy organizational requirements for timely, effective and efficient collection, processing and storing of data, system application and data availability to customers. Systems shall be inherently capable of producing information required by managers and working level personnel when required.

7.0 Government hardware and software

The contractor shall utilize the hardware and software provided by the Government to manage delivery of products and services for this contract action. The Government shall retain ownership of all hardware and software assets required for support of the Government’s mission.

7.1 Hardware and Software Acquisitions Recommendations

The contractor shall recommend, through a standardized process such as the Value Engineering

Change Process, hardware and software acquisitions to improve the Government’s environment.

The Government will evaluate contractor recommendations and determine if such additional tools or systems will provide reasonable economic and mission benefit to acquire and implement.

8.0 Developing new or upgraded VISS plans and programs

The contractor may be called on to provide technical design details, plans, studies and expertise in developing new or upgraded AV plans and projects. This may include assisting in developing a

PWS/Statement of Work (SOW) for upgraded room capabilities or other upgrades to

Government spaces.

9.0 Government Operation of equipment

The contractor shall allow the Government to operate any equipment without contractor personnel if the situation warrants as determined by the COR.

10.0 VISS Digital Library

Each service area under this contract shall maintain a digital library of products delivered. This library shall be accessible by the COR or his/her designated representative.

10.1 Checkout Procedures

The contractor shall have procedures in place for the Government to checkout equipment in support of official Government functions.

11.0 Contractor Support for Section 508 of the

Rehabilitation Act of 1973 The contractor shall support NAWCTSD to conform to section 508 of the Rehabilitation Act of

1973, as amended (29 U.S.C. 794d) for delivered products and services.

12.0 Outsourced Products Costs

Outsourced products shall be coordinated through the COR and approved by the PCO in advance

(i.e., 90days whenever possible). Any costs incurred for products or services not coordinated with the COR and PCO will not be reimbursed. All outsourcing shall first be coordinated through the COR and approved by the PCO. Depending on the type of purchase, the PCO shall specify certain conditions of the purchase, i.e., competition, Buy American Act, specification within product category (following research and approval), etc. Quality problems due to the contractor-selected vendors will not be an excuse for late performance or poor-quality products.

13.0 Information Assurance and Personnel Security

Requirements for Accessing Government Information

Technology (IT) Systems The contractor shall comply with the Cyber Security and Physical Security Departments’ requirements for accessing Government IT systems specified in the contract. Everyone must take annual Cyber Security Awareness Training (provided by the Government) and have a System

Authorization Access Request - Navy (SAAR-N) on file with the NAWCTSD Cyber Security

Manager.

NAVAIR’s Cyber Security program is a unified approach to protect unclassified, sensitive or classified information, and is established to consolidate and focus efforts in securing that information, including its associated systems and resources. Cyber Security is required operationally throughout the Department of the Navy (DON). The DON Chief Information

Officer (DON CIO) is responsible for IT within the Navy, as mandated by the Clinger-Cohen

Act, and is the lead for departmental compliance with the Federal Information Security

Management Act of 2002.“All Cyber Security shall be in compliance with the following listed instructions to include those referenced within the below listing:

a. CJCSI 6211.02D (series) - “Defense Information System Network (DISN): Policy and Responsibilities,” 24 January 2012

b. CJCSI 6212.01F (series) - “Interoperability and Supportability of Information

Technology and National Security Systems,” 21 March 2012

c. CJCSI 6250.01F (series) - “Satellite Communications,” 26 February 2019

d. CJCSI 6510.01F, “Information Assurance and Computer Network Defense (CND),” 9

February 2011

e. CJCSM 6510.01B (Chairman of the Joint Chiefs of Staff Manual) - “Information

Assurance and Computer Network Defense (CND) Volume I (Incident Handling

Program”, 10 July 2012

f. CNO N614/HQMC C4 (Chief of Naval Operations/Headquarters, United States

Marine Corps) - “Navy-Marine Corps Unclassified Trusted Network Protection

(UTN-Protect) Policy, Version 1.0,” 31 October 2002

g. Defense Acquisition Guidebook - Chapter 7 “Acquiring Information Technology, Including National Security Systems,”; Section 7.5 “Information Assurance”

h. DoD 5220.22-M, “National Industrial Security Program Operating Manual,”

February 28, 2006 (NISPOM)

i. DoD 8570.01-M, “Information Assurance Workforce Improvement Program”, 19 Dec

2005 (Incorporating Change 10 November 2015

j. DoDD 8000.01 “Management of the Department of Defense Information Enterprise,”

17 March 2017 (Incorporating Change 1, 27 July 2017)

k. DoDD 8100.02, “Use of Commercial Wireless Devices, Services, and Technologies in the Department of Defense (DoD) Global Information Grid (GIG), 14 April 2004, Certified Current as of 23 April 2007

l. DoDD 8140.01, “Cyberspace Workforce Management,” 11 August 2015

(Incorporating Change 1, 31 July 2017)

m. DoDI 8330.01, “Interoperability of Information Technology (IT), Including National

Security Systems (NSS), 21 May 2014

n. DoDI 8500.01, “Cybersecurity,” 14 March 2014 (Incorporating Change 1, 7 October

20019)

o. DoDI 8510.01, “Risk Management Framework (RMF) for DoD Information

Technology (IT)” 12 May 2014 (Incorporating Change 2, 28 July 2017)

p. DoDD 8570.01 “Information Assurance Training, Certification, and Workforce

Management,” August 15, 2004, Certified Current as of April 23, 2007

q. DoDI 8520.2, “Public Key Infrastructure (PKI) and Public Key (PK) Enabling, 24

May 2011

r. DoDI 8551.1, “Ports, Protocols, and Services Management (PPSM),” 28 May 2014

(Incorporating Change 1 27 July 2017)

s. DoDI 8580.1, “Information Assurance in the Defense Acquisition System,” July 9,

t. DoDI 8581.01, “Information Assurance Policy for Space Systems Used by the

Department of Defense,” June 8, 2010

u. DON CIO Memo 02-10, “Department of the Navy Chief Information Officer

Memorandum 02-10 Information Assurance Policy Update for Platform Information

Technology,” 26 April 2010

v. DON ltr 5239 NAVAIR 726/2322 of 18 Feb 09, “NAVAIR Data at Rest Policy”

w. Federal Information Processing Standards Publications (FIPS PUB)

[http://www.itl.nist.gov/fipspubs/by-num.htm]

x. (National Security Telecommunications and Information Systems Security Policy)

NSTISSP No. 11, “Revised Fact Sheet National Information Assurance Acquisition

Policy,” July 2003

y. (Office of the Chief of Naval Operations) OPNAV INST 5239.1C, “Navy Information

Assurance Program,” 20 Aug 08

z. SECNAV M-5239.1, “Department of the Navy Information Assurance Program;

Information Assurance Manual,” November 2005

aa. SECNAVINST 5230.15, “Information Management/Information Technology Policy for Fielding of Commercial Off the Shelf Software,” 10 April 2009

bb. SECNAVINST 5239.3C, “Department of the Navy Cybersecurity Policy,” 2 May,

cc. SECNAVINST 5239.19A, “Department of the Navy Computer Network Incident

Response and Reporting Requirements,” 04 September 2019

dd. The National Security Act of 1947

ee. Title 40/Clinger-Cohen Act

All IT procured on behalf of the Government shall meet all DoD/DON/DOA and NAVAIR Cyber

Security policies. Failure to follow these policies will result in denied access to NMCI and other

DON, DoD and Joint Networks. These Cyber Security policies are standard across the

Department and ensure Cyber Security compatibility and interoperability. The COR will be responsible for ensuring any IT purchases meet the requirements above before any purchases are made. IT systems and/or networks operated by contractors subsequent to a NAWCTSD contract, regardless of the level of data processed shall be operated and IAW DOD policy.

14.0 Training

The contractor shall provide qualified personnel who are capable of assuming their duties at contract inception. Training for contractor personnel shall be at the contractor’s expense. All training requirements must be coordinated with the COR to ensure compliance with contract requirements and schedules. The contractor shall provide verification to the Government that all employees receive necessary training via the monthly status report as required IAW CDRL A001.

15.0 Work Acceptance and Prioritization

The Contractor shall have a work acceptance and prioritization system per the following parameters:

Priority A

Assigned to work of an urgent nature in direct support of Government's mission. Priority A shall be completed ahead of all other work. This shall include photographic/graphic coverage for time sensitive or perishable information and photography required for media releases, as well as location photography. Priority A may require action by all personnel assigned to the VISC.

Completion time is 24 hours or less. Approximately 30 percent of photographic/graphics work requests will require this type of support.

Priority B

Assigned to those work requests justified under existing directives and programs that are essential in direct support of the Government's mission. This shall include non-emergency photographic/graphic work requests with fixed suspense or deadlines, publications or urgent time compliance technical orders. Completion time is 72 hours. Approximately 30 percent of photographic/graphics work requests will require this type of support.

Priority C (Routine)

Assigned to work supporting mission and training requirements and programs of tenant commands that are handled on a scheduled basis. Training requirements, orientation programs, general information, mission briefings, and public relations programs shall be included in this category. Completion time shall be based on project requirements and as approved by the COR.

Approximately 30 percent of photographic/graphics work requests will require this type of support.

Priority D (Graphics only)

Shall include all authorized work of a routine nature that does not qualify for any priority listed above. This shall include status boards, organizational charts, and other routine mission support.

Work in this priority shall be accomplished on a first in, first out basis. Completion time shall be approximately 10 working days. Less than 10 percent of photographic/graphics work requests will be of this type.

16.0 Software used in performance of contract

The contractor shall ensure personnel are trained and skilled in the use of a variety of software tools. Below is a preliminary list, however as new gen AI tools continue to roll out to enhance productivity, the Government will expect the Contractor to provide a skillset in Video and Digital

Graphics production tools featuring AI capabilities.

Manufacturer/Software Used For

Adobe Acrobat DC Audiovisual, Graphics, Photography

Adobe After Effects Audiovisual, Graphics

Adobe Media Encoder Audio Visual

Adobe Audition Audiovisual

Adobe Bridge Graphics, Photography

Adobe In Design Audio Visual, Graphics

Adobe Encore Audiovisual

Adobe Photoshop Audiovisual, Graphics, Photography

Adobe Premiere Audiovisual, Graphics

Adobe Illustrator Graphics

Microsoft Excel Audiovisual, Graphics, Photography

Microsoft Powerpoint Audiovisual, Graphics, Photography

Microsoft Word Audiovisual, Graphics, Photography

Microsoft Publisher Graphics

Extensis Suitcase Fusion & Font Doctor Graphics

Roxio Secure Burn Enterprise Audiovisual, Graphics

Sony Vegas Pro Audiovisual

4K video downloader Audiovisual

Primera disc labeler Audiovisual

SureThing label creator Audiovisual

Ikan Prompter Pro Audiovisual