Attachment 2 - PP Questionnaire_C-40A Maint.doc

PAST PERFORMANCE QUESTIONNAIRE

MAINTENANCE TRAINING FOR THE C-40A AIRCRAFT

RFP N61339-10-R-0015

Past Performance Questionnaire (PPQ) for Solicitation N61339-10-R-0015 Please complete this form and submit it using one of the following methods:

(Do not send copies to any other address)

1) Email to alberto.amparo@navy.mil

2) Fax to 407-380-4164 3) Mail to Naval Air Warfare Center Training Systems Division (NAWCTSD) ATTN: Code 25341/Alberto Amparo 12350 Research Parkway

Orlando, FL 32826-3275

Please refer any questions on this matter to the NAWCTSD Contract Specialist, John Tran (407) 380-8028, e-mail: alberto.amparo@navy.mil NOTES TO THE EVALUATOR: Please use the following ratings to respond to the enclosed questions. Please check one response for each question on the following pages and provide comments as appropriate.

PAST PERFORMANCE QUESTIONNAIRE RATINGS

EXCEPTIONAL – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VERY GOOD - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

SATISFACTORY - Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

MARGINAL - Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

UNSATISFACTORY - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

A. GENERAL CONTRACT INFORMATION: (Section A is to be filled out by offeror)

1. Contractor Name/Address:

2. Cage Code: _____________________

3. Contract Number: ___________________________________

4. Contract Award Date: _______________________

5. Supply or Service Contract: _________________________________________

6. Brief Description of Effort (Product and/or Service Provided):

7. Contract Type (FFP, CPFF, CPAF, T&M, IDTC etc.): _______________________________

8. Competitively or Non-Competitively Awarded: _________________________________

9. Contract Value: _______________________________________

10. Contract Completion Date: ____________________________

11. Contact Information: List name, address, telephone number, e-mail address for:

a. Contracting Officer:___________________________________________________

b. Program Manager:___________________________________________________

c. Contracting Officer Representative (COR), if applicable:____________________

B. RELEVANCY AND QUALITY OF CONTRACTOR’S PAST PERFORMANCE:

1. Did this effort involve classroom/ground school instruction?

YES

NO

If YES, please rate the quality of the instruction provided: E VG S M U N/A Comment:

2. Did this effort involve simulator instruction?

YES

NO

If YES, please rate the quality of the instruction provided: E VG S M U N/A

3. Did this effort involve development of a flight training device(s)?

YES

NO

(a) If YES, please rate the quality of the flight training device(s) provided: E VG S M U N/A

4. Did this effort involve maintenance of any flight training device(s)?

YES

NO

If YES, please rate the quality of the maintenance provided: E VG S M U N/A

5. Did this effort involve curriculum development?

YES

NO

If YES, please rate the quality of curriculum developed: E VG S M U N/A

6. If this effort involved curriculum development, was it delivered timely?

YES

NO

If YES, please rate the delivery provided: E VG S M U N/A

7. Did this effort involve scheduling of students?

YES

NO

(a) If YES, please rate the quality of the scheduling services provided: E VG S M U N/A

8. To what extent did the contractor adhere to contract delivery schedules?

E VG S M U N/A

9. To what extent were the contractor’s reports and documentation accurate, complete, and timely?

10. Rate the contractor’s degree of initiative and ability to quickly identify problems (technical, management, budget, or schedule).

11. Describe the Contractor’s willingness and ability to solve the problems identified.

12. How effective was the contractor in ensuring a smooth transition during the phase-in/phase-out period of the contract?

13. Rate the contractor’s ability/willingness to commit adequate resources?

14. What is the contractor’s history on changing personnel throughout contract performance?

15. If a person did not perform well, rate and describe the action taken by the contractor to correct this.

C. BUSINESS RELATIONS:

1. How cooperative, business-like and concerned was the Contractor with the interests of the end-user (i.e. student)?

2. To what extent was the contractor effective in interfacing with your organization’s staff/personnel?

3. Rate the interaction between the contractor and government personnel involved in administering the contract (i.e. PCO, ACO, Program Manager, COR/QAE, etc.)

4. Describe the overall communication between contractor and Government.

D. CUSTOMER SATISFACTION:

1. Are training evaluations completed by students at the end of each course?

YES

NO

(a) If YES, please rate how the majority of the students evaluate the quality of the instruction received:

2. How flexible is the Contractor in accommodating last minute scheduling changes?

3. How flexible is the contractor in accommodating requests for training during weekends and/or holidays when required?

4. How often was the trainer non-operational during scheduled training events?

Never

Rarely

Sometimes

Often

Very Often

5. How would you rate this company’s overall performance on this contract?

Exceptional

Very Good

Satisfactory

Marginal

Unsatisfactory

6. Complete the following sentence by choosing one of the phrases below:

Given what I know today about the contractor’s ability to execute what was promised in the proposal, I ______________________ award a contract to this contractor today, given that I had a choice.

Definitely would not

Probably would not

Might or might not

Probably would

Definitely would

E. SUBCONTRACT PAST PERFORMANCE HISTORY:

1. Did the contractor perform as the prime contractor?

YES

NO

2. If yes, were there any subcontractors? And if so, how many subcontractors were managed (in terms of organizations – not size of workforce managed)?

YES

NO

3. If Prime with subcontractor effort: To what extent did the contractor coordinate, integrate, and provide for effective subcontractor management?

4. If Contractor performed as a Subcontractor, please provide a short description of the effort performed and the extent of the contractor’s subcontracted effort (i.e., the contractor performed 20% of the overall effort and played a significant role in overall performance or performed 20% of the overall effort in a more minor support role) in performance and cost:

F. ADVERSE ACTIONS PAST PERFORMANCE

1. Has this contract been partially or completely terminated for default or convenience?

No

Yes

Default

Convenience

(a) If Yes, please explain (e.g., inability to meet cost, performance or delivery schedules):

2. Are there any pending terminations?

No

Yes

Default

Convenience

(a) If Yes, please explain and indicate status:

3. Have any show cause or cure notices been issued?

No

Yes

4. Have there been, or is there an ongoing investigation regarding a violation of the labor or wages requirements of the Service Contract Act of 1965 or Fair Labor Standards Act?

No

Yes

G. RECORD OF SUPERIOR PAST PERFORMANCE

1. Was this Contractor nominated for any contract-related performance awards (i.e. Small Business, Quality Improvement, etc.)?

No

Yes

(a) If YES, please provide a short description of the award and why the Contractor was nominated for this award.

Comment: _________________________________________

2. Did the Contractor’s performance exceed the required contract performance?

No

Yes

(a) If YES, please provide a short description of the above level performance and identify the value you would associate with this effort.

Comment: _______________________

H. EVALUATOR INFORMATION

1.

Evaluator’s Organization:

Organization Name/Address:

2.

Organization Description:

3.

Evaluator Identification: (NOTE: This information will not be released)

(a) Evaluator Name and Title:

(b) Evaluator Signature:

(c) Evaluator Voice and FAX Numbers:

(d) Evaluator E-Mail:

Attachment (2)

C-40A Past Performance Questionnaire

N61339-10-R-0015

- 9 -