Performance_Assessment_Plan_(Attach_1_0103).doc

MILITARY SEALIFT COMMAND

PERFORMANCE ASSESMENT PLAN (PAP)

RFP N40443-13-R-0103

1.0

INTRODUCTION

This Performance Assessment Plan (PAP) has been developed to comply with the Federal Acquisition Regulation (FAR) Subpart 37.6 – Performance Based Contracting. FAR 37.602-2 states that agencies shall develop surveillance plans that recognize the responsibility of the contractor to carry out its quality obligations and shall contain measurable performance standards so that the Government receives the quality of the services called for in the contract.

This PAP is designed to define the performance management approach, define roles and responsibilities, define methodologies used to monitor and evaluate contractor’s performance and define the performance standards from which the contractor will be measured.

2.0

IDENTIFICATION OF WORK TO BE PERFORMED:

The contractor shall provide Military Sealift Command (MSC) with line handling services as described in the PWS and summarized below:

Line handlers are to be employed as a team with a supervisor who will act as the Contractor’s point of contact between the ship and the line handling team (LHT). The Contractor, acting through the supervisor, shall be responsible for the conduct and with ensuring the safety and health of all line handling personnel. When ordered by the Government, the Contractor shall provide suitable and properly equipped individuals in the quantity ordered to handle all mooring lines required for fastening (Tie Up) and unfastening (Let Go) ships to and from piers and similar facilities. In performing such services, contractor personnel shall comply with the directions of the ship’s officers and pilot.

3.0

PERFORMANCE MANAGEMENT APPROACH:

The contractor’s internal quality control system will set forth the staffing and procedures for self inspecting the quality, timeliness, customer satisfaction and other performance requirements in the PWS.

The purpose of the PAP is to provide guidelines and procedures by which the Contractor’s performance will be evaluated and assessed. The PAP is intended to be a “living” document that will be revised or modified as circumstances warrant, and is therefore provided for information only. The PAP is based on the premise that the Contractor is responsible for quality assurance in the performance of its work, but it is the Government’s responsibility to periodically ensure it is receiving the work for which it contracted.

4.0

ROLES AND RESPONSIBILITIES:

Contracting Officer: Responsible for monitoring contract compliance, performing contract administration and resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the contractor’s performance.

Contracting Officer’s Representative (COR): The primary technically oriented representative assigned to monitor contract performance. The COR is responsible for providing technical direction to the contractor and will perform the final inspection and acceptance of all deliverables under the contract. The COR will also have the responsibility of performing periodic sampling and documenting customer feedback.

5.0

METHODOLOGIES TO MONITOR PERFORMANCE:

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques will be used by the Government to evaluate contractor performance. The primary methods of surveillance will be customer input received via email and the contractor performance evaluation survey (see Attachment 2).

Customer complaints, to be considered valid, must set forth in writing the detailed nature of the complaint, and must be certified by the COR. The complaint will then be forwarded to the Contracting Officer for review. If the Contracting Officer determines that the complaint is valid, the Contractor will be formally notified in writing. The Contractor will have 5 business days to formulate a response detailing the actions taken to remedy the complaint filed.

6.0

DOCUMENTATION

The COR shall maintain copies of all reports, evaluations, recommendations and any actions related to the Government’s performance of the performance assessment function in the COR file for this contract. All records shall be maintained for the life of this contract.

7.0 ATTACHMENTS

Attachment 1 – Required Performance Metrics

Attachment 2 – Performance Evaluation Survey

ATTACHMENT 1

REQUIRED PERFORMANCE METRICS:

Effectiveness/Quality

ATTACHMENT 2

CONTRACTOR PERFORMANCE EVALUATION SURVEY (TO BE COMPLETED BY COR)

SERVICE (Line Handling):

Line Handling Event (Ship’s Name, Location of Performance, and Date):

Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings:

OVERALL RATING

Please provide an overall rating of the contractor’s performance:

a.) Quality of Product or Service:

b.) Timeliness (Deliverables were met in accordance with the contract schedule):

c.) Customer Satisfaction

ADDITIONAL COMMENTS:

Signed:

Contracting Officer’s Representative