N4008018R0307_1503010_C_Custodial__v2.3.doc

1503010 – Custodial

Table of Contents

1503010 - Custodial

Public Works Department (PWD) Washington

· Region U.S. Naval Observatory (USNO)

· Region Carderock

· NAVFAC Carderock

· Naval Surface Warfare Center (NSWC) Carderock Public Works Department (PWD) South Potomac (Dahlgren, VA and Indian Head, MD)

· Region Dahlgren

· Naval Surface Warfare Center (NSWC) Dahlgren

· BUMED NSWC Dahlgren

· DODDS School at NSWC Dahlgren

· NAVFAC Dahlgren

· Navy Exchange at NSWC Dahlgren

· DECA NSWC Dahlgren

· Air Force at NSWC Dahlgren

· Naval Surface and Mine Warfighting Development Center (NSMWDC)

· Region Indian Head

· Naval Surface Warfare Center (NSWC) Indian Head

· EOD Tech Div at NSWC Indian Head

· BUMED NSWC Indian Head

· NAVFAC Indian Head

· NRL Pomonkey Indian Head

· SEALOG at Indian Head

Public Works Department (PWD) Patuxent River

· Region at NSA Patuxent River and Webster Field (O&MN)

· Region at Solomon’s Annex

· NAWC (NWCF) at Webster Field

· Maryland Army National Guard (MDANG-UAS)

· COMFRC Solomon’s Annex

Public Works Department (PWD) Annapolis

· NRL Chesapeake Bay Detachment (CBD) Public Works Department (PWD) Quantico

· CD&I – (MCCDC)

· DLA

· FEAD

· MANPWR

· MARFORRES

· MCCOG

· MCSC

· MCU

· MC War Fighting Lab

· NCIS

· NMCL

· NNMC

· MCESG

· TECOM

· WTB

· IED

Concept of Operations

The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

The following services are not included in this Template:

· Custodial services do not include any repair work of facilities or fixtures. This is included in 1502000, Facilities Investment.

· Custodial services include waste removal for buildings and service locations to collection points.

· Removal and disposal of bio- hazardous waste (from areas such as medical centers) is addressed in 1800000 Environmental.

1503010 - Custodial

2 Management & Administration

The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR-1910.1030.

Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.

1503010 - Custodial

Work

Common Output Level Standards (COLS) are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands. Services and associated frequencies are specified for the Base Measures of COL3 and COL4 along with two levels of Additional Measures for COL3 and COL4, respectively, as shown in J-1503010-01. Facilities or spaces listed as Prestige in the Custodial Inventory provided in J-1503010-07 receive services at the associated frequencies shown for Prestige Areas in J-1503010-01. The Contractor shall provide services at the frequencies specified based on the awarded CLINs (for the selected COL level) listed in Section B.

Customers not funded by CNIC receive services at the associated frequencies shown by Service Class in J-1503010-02.

The Contractor shall perform service at frequencies given in J-1503010-03 per Mandated Service Classes for Hospitals and Clinics, J-1503010-04 per Indian Head and Dahlgren Service Classes for Hospitals and Clinics, and J-1503010-05 per Mandated Service Classes for Child Youth Program Facilities.

See Section J-1503010-06 for maps and installations.

A Custodial Inventory is provided in J-1503010-07 detailing type of space, floor type, square footage, and other relevant information.

Facilities are clean and sightly, consistent with the specified COLS and/or service class.

The schedule shall clearly indicate the day of performance to include a four (4) hour window of each service for each building.

See Section J-1503010-08 to

J-1503010-11 for Annual Work Schedules and J-1503310-12 for Monthly Work Schedule templates.

Facilities are clean and sightly, consistent with the specified COLS and/or service class.

Work is completed in accordance with the Contractor’s schedule.

Spaces are clean and sightly consistent with the specified COLS and/or service class.

Furniture and other items moved returned to original position.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified based on COL as listed in J-1503010-01. All waste shall be moved to designated refuse containers.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

All recyclable material that is dropped during the removal process shall be picked up and properly disposed.

The Contractor shall collect all recyclable material from desk-side recycling containers and/or interior collection points unless otherwise specified based on COL Standards and Service Classes.

All recyclable material shall be moved to building collection site.

*Unless marked “RECYCLE” papers/ documents, BUMED records, personal items, etc. shall not be removed. In the event such items are found stacked on top of recycle container it is to be left as is, documented and forwarded to the COTR as soon as possible.

Recycling containers are empty and clean.

Services are performed at the specified frequencies.

Low area cleaning does not include desktops of occupied cubicles or offices.

The Contractor's cleaning techniques and products protect the integrity of the surface and finish.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

The Contractor shall collect all waste from kitchenettes, lunch and breakrooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Kitchenette, lunch and breakroom areas are clean and sanitary.

Kitchenette, lunch and breakroom areas waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Services are performed at the specified frequencies.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

Cleaning is performed at the specified frequencies.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

All exterior windows are clean and sightly.

Cleaning is performed at the specified frequencies.

Blinds may be removed for cleaning.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location within two working days.

Cleaning is performed at the specified frequencies.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

Cleaning is performed at the specified frequencies.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Cleaning is performed at the specified frequencies.

Cleaning is performed at the specified frequencies.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors are clean and sightly consistent with the specified COLS and/or service class.

Services are performed at the specified frequencies.

Services are performed at the specified frequencies.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

Services are performed at the specified frequencies.

Floor products used shall result in a non-slip finish.

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

Clinic, Child Care Development Center and galley floors are to be sanitized.

Floors are clean.

Clinic, Child Care Development Center, and galley floors are clean and sanitary.

Services are performed at the specified frequencies.

The Contractor shall coat floors to ensure continuous protection.

The Contractor shall strip and coat uncarpeted floors, including stairwells and elevators.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use. Floor products used shall result in a non-slip finish.

Floors are clean, free of previously applied coats, and have a uniform glossy finish.

Floors are properly coated and protected.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

Services are performed at the specified frequencies.

The Contractor shall clean locker rooms and showers as part of restroom services.

Restrooms are clean, sanitary, and sightly consistent with the specified service class and COLS.

Restrooms are adequately stocked with restroom supplies.

Services are performed at the specified frequencies.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.

All graffiti from restroom surfaces shall be removed.

All restrooms are clean, sanitary, and free of offensive odors.

No graffiti present on restroom surfaces.

Cleaning is performed at the specified frequencies.

Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels in all dispensers.

The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

Services are performed at the specified frequencies.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Shower/locker room supplies include toilet paper, toilet seat protectors, soap, and paper towels in all dispensers.

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.

Shower/locker room supplies are filled to capacity and are available.

Cleaning is performed at the specified frequencies.

Services are performed at the specified frequencies.

The Contractor shall collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Provide waterproof liners and replace when needed.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

Contractor performs services at the same level required for similar types of services as set forth in item 3.1.

An unscheduled service is limited to two labor hours or $100 of labor and materials cost per occurrence.

Contractor shall notify the KO upon identification that the unscheduled services will exceed the unscheduled service limit. Non recurring work may be issued for services exceeding the unscheduled service limit; the Government will only be liable for the amount of cost exceeding the unscheduled service limit.

The Contractor shall submit an Unscheduled Services Report per Section F.

Unscheduled services are completed within two hours after notification.

1503010 - Custodial Services