4.02.3 Att2 PWS – Knowledge Wall.pdf

Performance Work State (PWS) Commander Pacific Fleet (COMPACFLT)

FCC Knowledge Wall Video Hardware Maintenance Services

1.0 BACKGROUND

1.1 The COMPACFLT (CPF) Fleet Command Center (FCC) is a watch floor that is operational 24 hours a day, 7 days a week that supports the Pacific AOR (Area of Responsibility) in conjunction with the CPF Navy Communications systems Coordination Center (NCCC) and the CPF Data Fusion Center (DFC). The CPF FCC Knowledge Wall video and audio components were successfully upgraded in 2019. The upgraded video display components are currently covered by a manufacturer warranty, but are not covered by any formal maintenance contract.

In the current situation, when wall components are in need of a maintenance or repair, CPF must pay labor costs for each individual visit. The time it takes from the origin of the trouble call, to the point where the service site visit can be funded can take a few weeks, which is not an acceptable amount of time for the Knowledge Wall to remain in a degraded state.

2.0 OBJECTIVE/SCOPE

2.1 COMPACFLT seeks a contractor to provide regular maintenance and repair coverage, as well as emergency repair services for the following video wall components:

2.1.1 All Planar DirectLight (DL2) video wall components which include the following: 84 DirectLight LED video wall panels, the power supplies for the panels, the controllers for the panels, the LED cabinets and mounting systems for the panels, and all HDMI cabling, CAT6 cabling, and power cabling for the panels (See Attachment 4 – Cable Block Diagram Attachment III - Floor Plan).

2.1.2 All fiber connections between operator workstation equipment to the video and audio systems (See Attachment 4 – Cable Block Diagram Attachment 5 - Floor Plan).

2.1.3 All Planar parts and materials currently covered by Planar manufacturer warranty.

2.2 For Planar video parts replacement, the contractor shall:

2.2.1 Maintain and manage a list of all Planar spare parts and equipment that remained from the original installation, as well as maintain storage at the contractor’s offsite facility.

2.2.2 Utilize first in first out inventory method and usage of parts and equipment before acquisition of new parts and equipment (See Attachment 3 – Government Furnished Property (GFP).

2.2.3 Be responsible for any shipping costs and logistics for product replacement and parts still under warranty covered in 2.1.1, 2.1.2, and

2.1.3 that is required to support the FCC Knowledge wall.

2.2.4 Be responsible for providing COMPACFLT with a vendor quote for the cost of repair or replacement for products or parts no longer under warranty covered in 2.1.1, 2.1.2, and 2.1.3 that is required to support the FCC Knowledge wall.

2.2.5 Be responsible for ensuring that no work is performed on the out of warranty products or parts covered in 2.1.1, 2.1.2, and 2.1.3 that is required to support the FCC Knowledge wall until COMPACFLT approves of the vendor quote provided in 2.2.4 and a modification is issued to perform the work.

2.2.6 Be responsible for any shipping costs and logistics for product replacement and parts no longer under warranty covered in 2.1.1, 2.1.2, and 2.1.3 that is required to support the FCC Knowledge wall, given COMPACFLT approval for the vendor quote provided in 2.2.4 and additional funding provided to cover the cost of repair by way of modification.

3.0 PERFORMANCE REQUIREMENTS

3.1 The contractor shall perform a minimum of one site visit inspection each month for maintenance and repair.

3.2 During regular business hours (Monday-Friday, 0600-1500), the contractor shall respond to emergency calls within 2 hours.

3.3 Outside of regular business hours, the contractor shall respond to emergency calls by the next business day.

3.4 During military exercises and real world critical operations, CPF reserves the right to designate such periods of time as critical hours. During critical hours, the contractor shall respond to emergency calls within 2 hours.

3.5 To provide forced separation between non-emergency and emergency requests the contractor shall provide a designated phone number to call for emergency situations as set forth in 3.2 and 3.3.

3.6 For maintenance and repair issues that are determined by CPF to be non-emergency situations, the contractor shall address those issues within two business days.

3.7 The contactor shall provide a report after the completion of any site visit to CPF detailing equipment status, repair actions, and other notable information.

4.0 SPECIAL REQUIREMENTS

4.1 Security and Safety

4.1.1 Contractor personnel performing under this task will be US Citizens and are required to maintain a SECRET level security clearance. While the work performed by the contractor does not include access to information that is at the SECRET level, the FCC watch floor operates 24 hours a day, 7 days a week at the SECRET level and sanitizing the space for UNCLEARED personnel will have a major impact on operations.

5.0 PLACE OF PERFORMANCE

5.1 COMPACFLT Fleet Command Center

250 Makalapa Drive, BLDG 352 Pearl Harbor, HI 96860-3131

6.0 SERVICE DELIVERY SUMMARY

Performance Objective Reference

Paragraphs Surveillance

Method Frequency Performance

Threshold Perform site inspections for maintenance and repair

3.1 Assessment by

TPOC

Minimum 1 time a month 95%

Compliance

Respond to emergency issues within 2 hours during regular business hours

3.2 Assessment by

TPOC

Continuous

95% Compliance

Respond to emergency issues by the next business day outside of regular business hours

3.3 Assessment by

TPOC

Continuous

95% Compliance

Respond to emergency issues within 2 hours during critical hours.

3.4 Assessment by

TPOC

Continuous

95% Compliance

Respond to non-emergency issues within

2 business days 3.6

Assessment by

TPOC

Continuous 95%

Compliance

Provide a site visit report after the completion of each site visit 3.7

Assessment by

TPOC

After each site visit

95% Compliance

7.0 QUALITY CONTROL

7.1 The Contractor is responsible for implementing a Quality Control Plan that identifies and results in the correction of potential and actual problems to ensure the quality and fulfillment of deliverables.

8.0 GOVERNMENT FURNISHED PROPERTY

8.1 The Government shall provide equipment replacement of Government provided items in accordance with section 2.2.1 and 2.2.2.The contractor shall maintain an inventory of all GFP.

9.0 CONTRACTOR QUALIFICATIONS AND REQUIREMENTS

9.1 The Contractor shall be an authorized partner of Leyard and Planar that have completed Leyard and Planar product certification training. The Contractor shall provide certified technician oversight, test equipment, transportation, tools, and any other items required to perform services. The services shall be performed in accordance with the manufacturer’s technical recommendations and commercial practices.

10.0 PERSONNEL

10.1 The Contractor shall furnish experienced personnel to perform all work specified within this PWS. Contractor is required to comply with public law 105-270 Section 5(2)(A). This law states that contractors will not perform inherently governmental functions. Section 5(2)(A) of this Public Law defines the term “inherently governmental function as “a function that is so intimately related to public interest as to require performance by Federal Government employees.” Per Section 5(2)(B), inherently governmental functions include management of Government programs requiring value judgements, conduct of foreign relations, selection of program priorities, and the direction of intelligence and counter-intelligence operations. Per Section 5(2)(C), inherent governmental functions DO NOT include, (i) gathering information for or providing advice, opinions, recommendations, or ideas to Federal Government officials; or (ii) any function that is primarily ministerial and internal in nature.

10.2 Contractor personnel shall not establish an employee-employer relationship with Government personnel under this contract.

10.3 Contractors shall not provide personal services.

10.4 Contractor personnel shall make clear to all individuals they engage with that they are contractor employees and not Government employees. When participating and introducing themselves during official events wherein Government, non-government, or foreign personnel are present, Contractor personnel will identify themselves as employees of the contractor.

10.5 Contractor personnel cannot manage, supervise, or task Government employees or military personnel while performing under this contract. Contractor personnel may not make any commitment to non-DOD personnel, including a foreign official, which commits the expenditure of U.S. Government resources unless specifically authorized.

10.6 Contractor personnel must be clearly identified (i.e., company shirt, pin, visible company ID, etc.) in a visible location as to who their employer is.

10.7 Normal business hours of operation are 6:00 a.m. through 3:00 p.m., Monday through Friday, excluding Federal Holidays.

10.8 If a holiday falls on a Saturday, the holiday is observed on the preceding Friday.

If a holiday falls on a Sunday, the holiday is observed on the following Monday.

10.9 Federal Holidays

New Year’s Day 1st of January

Dr. Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day 4th or 5th Monday in May Juneteenth Independence Day 19th of June Independence Day 4th of July Labor Day 1st Monday in September Columbus Day 2nd Monday in October

Veteran’s Day 11th of November Thanksgiving Day 4th Thursday in November Christmas Day 25th of December

11.0 BASE ACCESS

All Contractor personnel shall obtain access to the installation by participating in the Defense Biometric Identification System (DBIDS) or Navy Commercial Access Control System (NCACS), as applicable. The Contractor shall furnish a completed EMPLOYMENT ELIGIBILITY VERIFICATION (DHS FORM I-9) form for all personnel requesting badges. This form is available at http://www.uscis.gov/portal/site/uscis by searching or selecting Employment Verification (Form I-9). Immediately report instances of lost or stolen badges to the Contracting officer.

DBIDS Program: DBIDS is an enterprise identity management and perimeter installation access control solution in which Contractor personnel who enroll, and are approved, are subsequently granted access to the installation for a period up to three years, or the length of the contract, whichever is less, and are not required to obtain a new pass from the Base Pass and Identification Office for each visit. There are no fees associated with obtaining a DBIDS credential. The Government performs background screening and credentialing.

Throughout the year the Contractor employee must continue to meet background and screening standards. Periodic background screenings are conducted to verify continued DBIDS participation and installation access privileges. DBIDS access privileges will be immediately suspended or revoked if at any time a Contractor employee becomes ineligible.

DBIDS Credentials: Contractor employees shall furnish a completed copy of the SECNAV 5512/1 form to obtain the required background check and visit the local Navy Installation Visitor Control Center to obtain a DBIDS credential once approved. The SECNAV 5512/1 form and additional information about DBIDS can be found at: https://www.cnic.navy.mil/om/dbids.html.

The Contractor may initiate the adjudication process when a background screen failure results in disqualification from participation in DBIDS and the Contractor employees do not agree with the reason for disqualification. The Contractor may also apply for a waiver when a background screening failure results in disqualification from participation in DBIDS. The Commanding Officer will be the final waiver determination authority.

The Contractor shall immediately collect employee DBIDS credentials and notify the KO in writing:

1.That an employee has departed the company without having properly returned or surrendered their DBIDS credentials.

2.That there is a reasonable basis to conclude that an employee, or former employee, might pose a risk, compromise, or threat to the safety or security of the installation or anyone therein.

DBIDS Paper Passes: In the event that a visitor, vendor, or Contractor employee elects not to participate in DBIDS, the individual will be issued DBIDS paper pass from the Base Pass and Identification Office in order to access the installation. The time standard for the validity of a pass to access an installation will be not more than thirty (30) days and may be further restricted based on local policy or by Federal, DOD, Navy, and CNIC guidance. The Government will not be responsible for any cost or lost time associated with obtaining paper passes or added vetting or inspections incurred by non-participants in the DBIDS credentialing process.

12.0 CONTRACTING OFFICER REPRESENTATIVE (TPOC)