N00421-14-R-0081_RFP.doc

Section B - Supplies or Services and Prices

Lot

LABOR

CPFF

Labor in support of the Performance Based Statement of Work (PBSOW).

FOB: Destination

PURCHASE REQUEST NUMBER: 1300445145

ESTIMATED COST

FIXED FEE

TOTAL EST COST + FEE

Lot

Other Direct Costs

COST

Travel and Material Costs in support of CLIN 0001.

ESTIMATED COST

Lot

Data

CPFF

Data in support of CLIN 0001. Not Separately Priced (NSP)

FIXED FEE

TOTAL EST COST + FEE

Lot

CPFF

Labor in support of the Performance Based Statement of Work (PBSOW).

FIXED FEE

TOTAL EST COST + FEE

Lot

COST

Travel and Material Costs in support of CLIN 0101

ESTIMATED COST

Lot

CPFF

Data in support of CLIN 0101 Not Separately Priced (NSP)

FIXED FEE

TOTAL EST COST + FEE

Lot

CPFF

FIXED FEE

TOTAL EST COST + FEE

Lot

COST

Travel and Material Costs in support of CLIN 0201

ESTIMATED COST

Lot

CPFF

Data in support of CLIN 0201. Not Separately Priced (NSP)

FIXED FEE

TOTAL EST COST + FEE

Lot

CPFF

FIXED FEE

TOTAL EST COST + FEE

Lot

COST

Travel and Material Costs in support of CLIN 0301

ESTIMATED COST

Lot

CPFF

Data in support of CLIN 0301. Not Separately Priced (NSP)

FIXED FEE

TOTAL EST COST + FEE

Lot

CPFF

FIXED FEE

TOTAL EST COST + FEE

Lot

COST

Travel and Material Costs in support of CLIN 0401

ESTIMATED COST

Lot

CPFF

Data in support of CLIN 0401. Not Separately Priced (NSP)

FIXED FEE

TOTAL EST COST + FEE

CLAUSES INCORPORATED BY FULL TEXT

5252.211-9503

LEVEL OF EFFORT (COST REIMBURSEMENT) (NAVAIR)(DEC 2012)

(a) The level of effort estimated to be ordered during the term of this contract is 312,000 man-hours of direct labor including authorized subcontract labor, if any. The contractor shall not, under any circumstances, exceed one hundred (100%) percent of the total level of effort specified in this basic contract. The estimated composition of the total man-hours of direct labor by classification is as follows:

* denotes Key Personnel labor categories

(b) FAR Clause 52.232-20, "Limitation of Cost" applies to fully funded orders and FAR Clause 52.232-22, "Limitation of Funds" applies to incrementally funded orders. Nothing in this clause amends the rights or responsibilities of the parties hereto under either of those two clauses. In addition, the notifications required by this clause are separate and distinct from any specified in either FAR Clause 52.232-20 or FAR Clause 52.232-22.

(c) In the event that less than one hundred (100%) percent of the established level of effort of the contract/order is actually expended by the end of the performance period, the Government shall have the option of:

(1) Requiring the Contractor to continue performance, subject to the provisions of the FAR Clause 52.232-20 or 52.232-22, as applicable, until the effort expended equals 100% of the established Level of Effort; or

(2) Effecting a reduction in the fixed fee by the percentage by which the total expended man-hours is less than one hundred (100%) percent of the established Level of Effort.

(d) The contractor agrees that effort performed in fulfillment of level of effort obligations under this contract shall include only verifiable effort in direct support of the work specified. It shall not include efforts such as work performed in transit to or from an employee's usual workplace, work during lunchtime activities, or effort performed at other non-work locations.

(e) In performing the contract/order, the contractor may use any reasonable combination of hours for the labor categories in support of section C of this contract/order.

Section C - Descriptions and Specifications

PBSOW

Items 0001, 0101, 0201, 0301 and 0401: The contractor shall provide supplies and services in accordance with the Section C Performance Based Statement of Work for NAVAIR Navy Enterprise Resource Planning Business Office Support Services.

Items 0002, 0102, 0202, 0302 and 0402: The contractor shall provide material, travel and NMCI in accordance with the Section C Performance Based Statement of Work for NAVAIR Navy Enterprise Resource Planning Business Office Support Services.

Items 0003, 0103, 0203, 0303 and 0403: The data to be furnished hereunder shall be in accordance with Exhibit A, DD Form 1423, Contract Data Requirements List (CDRL), and the Section C Performance Based Statement of Work for NAVAIR Navy Enterprise Resource Planning Business Office Support Services.

Performance Based Statement of Work

NAVAIR Navy Enterprise Resource Planning Business Office

1.0 Introduction

Navy Enterprise Resource Planning (ERP) is the Department of the Navy (DON) financial and supply chain system of record. Navy ERP streamlines the Navy's financial and supply chain functions and provides critical information which enables NAVAIR programs to support budgets, milestone reviews and supply chain functionality. Navy ERP ensures statutory and regulatory policy compliance and enables mandatory external reporting. The Naval Air Systems Command (NAVAIR) Navy ERP Business Office (NBO) is the primary location for NAVAIR Navy ERP expertise. The NBO provides a central point for resolution of NAVAIR Navy ERP requirements and serves as the Center of Excellence (COE) for issue resolution.

The NBO organization is comprised of the following areas: Business Solutions Management Support (functional expertise); Reporting and Analysis (business intelligence support); User Management (Customer Liaison Support); and NBO Operational Support (internal business operations).

The Business Process Management (BPM) Team provides technical and functional expertise to ensure the Navy ERP solution supports NAVAIR Acquisition and Program Management, Financial Accounting, Inventory and Asset Management, and Workforce Management business operations requirements.

The Reporting and Analysis Team supports all aspects of business intelligence, to include reporting, analytics, and data management and warehousing. The team supports the planning, analysis, transformation, and migration of data into Navy ERP and associated systems.

The Customer Liaison Team (CLT) provides technical and functional expertise to ensure NAVAIR end-users have the appropriate access to Navy ERP systems. The CLT works collaboratively with BPM team members, stakeholders and end-users to manage Navy ERP system compliance requirements, to resolve issues and provide knowledge sharing for issues, work-arounds and instruction.

The NBO Operations Team provides strategic planning and execution, resource management and technical program support to ensure NBO business operations are secure, effective, timely, efficient and in compliance with overarching policies. The Operations Team is designed to execute management-directed activities and complement and enhance work performed by the other NBO teams.

2.0 Objective

The objective of this performance based statement of work (PBSOW) is to procure contractor support services to perform tasks within the scope established in this specification.

3.0 Scope

This task order shall provide services and products to support the NBO. Services and /or products shall include: Business Solutions Management, Reporting and Analysis, User Management and NBO Operational Support. Standard desktop and network support are under the domain of the Navy Marine Corps Intranet (NMCI) / Next Generation Enterprise Network (NGEN) and the provisions of that contract are already established.

4.0 Terms and Definitions

ACOR

Alternate Contracting Officer Representative: The Alternate Contracting Officer Representative (ACOR) assists the COR with day-to-day tasks to assure compliance with task order terms and provisions.

5.0 Technical Environment

The contractor shall be required to use and interface with various applications and interfaces through the contract Period of Performance (PoP). The contractor shall be required to remain up-to-date with processes and requirements as technological advances occur and changes to application versions, interfaces and databases are incorporated. Current technical environment (applications, interfaces, software versions, etc.) is as follows:

SAP Functionality: Finance; Funds Management; Controlling, Sales and Distribution; Workforce Management; Asset Management; Acquisition and Program Management; Material Management; Project Systems; Inventory and Warehouse Management; and Cross Functional Applications (Role Based Security, Business Warehouse, Portals and Workflow)

6.0 Regulatory Documents

Throughout the life of the task order, if any policy, instruction, or regulation is replaced or superseded, the replacement or superseding version shall apply. Updated documents can be found at http://doni.daps.dla.mil and / or http://directives.navair.navy.mil/index.cfm. The following is a snapshot of key regulatory documents, policies, regulations, etc., applicable at time of award. The contractor shall perform review, exercise an understanding and ensure compliance of the regulatory documents listed below. The contractor is responsible for researching and complying with any additional regulations, policies, instructions etc. applicable to the task areas in which they are involved.

7. 0 Government Provided Resources

The Government will provide required access to corporate computer systems and other computer systems including authorizations, account numbers, and passwords as necessary for performance. Contractor personnel that require access to Government IT Systems shall comply with AIR-7.4/7.2 Memo 5510, ‘Information Technology Position Requirements’. The NMCI/NGEN contract provides device and network connectivity for software, hardware and applications. Software and applications must be tested and certified for execution within the NMCI/NGEN environment prior to installation. The contractor will be required to coordinate with NMCI/NGEN prior to installation of devices or software.

Performance under this task order will require IT resources including desktop computers, software, and peripherals that are included under the NMCI/NGEN 'seat management' concept. The Government will provide these resources for contractor personnel who are seated in Government provided spaces. However, under certain circumstances, the contractor may have to purchase NMCI/NGEN seats directly from the NMCI/NGEN contractor, in which case, funds are reimbursable, except when purchased to provide NMCI/NGEN seats at the contractor site. No direct purchase of NMCI/NGEN seats is anticipated under this PBWS.

The Government will provide other IT and telecommunications equipment and supplies (excluding general office supplies) required for job performance.

8.0 General Requirements

8.1 Period of Performance

The period of performance (PoP) shall be for a Base Period and four (4) options as follows:

Base Period: 01 April 2016-31 March 2017

Option Period 1: 01 April 2017-31 March 2018

Option Period 2: 01 April 2018-31 March 2019

Option Period 3: 01 April 2019-31 March 2020 Option Period 4: 01 April 2020-31 March 2021

8.2 Place of Performance

This task order shall provide support services primarily to NAVAIR located at Patuxent River, Maryland with some performance at other NAVAIR or Navy sites, as appropriate. Contractor personnel shall be expected to perform their duties on-site at the Government facilities serviced by this contractual agreement, unless otherwise approved by the COR.

8.3 Travel

Although most tasks shall be performed locally, some efforts shall require the contractor to travel across geographical site boundaries to various NAVAIR or Navy locations, as well as contractors’ facilities. Travel by contractor personnel shall be approved in advance by the TPOC / ATPOC in accordance with established NBO approval processes. Travel costs incurred by contractor personnel shall be reimbursed in accordance with the Federal Joint Travel Regulations (JTR).

8.4 Skills Expectations

The contractor shall provide qualified personnel, capable of assuming their duties at task order inception and throughout the duration of the contract.

8.5 Program Management

The contractor shall designate a program manager who shall be responsible for management and oversight of work performance, serve as a point of contact for all customer relations, and be responsible for resolving all quality, timeliness, and accuracy issues. At contract award, the contractor shall also designate an alternate program manager with the same qualifications as the program manager to serve in his or her capacity when on leave and/or absent from the NBO facility. The identified alternate program manager shall serve in this capacity as a collateral duty; the intent is that this individual will primarily be supporting this contract on-site in one of the functional areas identified in PBWS Section 9.0 and will also have insight to contract and program requirements that will enable him/her to act on the program manager’s behalf if the program manager is not on-site and/or available.

The contractor shall provide a means of immediately contacting the program manager or alternate, 7 days a week, 24 hours per day, 365 days a year. The contractor shall ensure that the program manager or alternate makes verbal contact with the TPOC/ATPOC, COR or Contracting Officer within two hours of the contact.

The program manager shall attend any meetings determined necessary by the TPOC/ATPOC, COR or the Contracting Officer to discuss performance under the award or resolution of any perceived performance problems. The TPOC/ATPOC, COR or Contracting Officer will notify the program manager of such meetings.

Additionally, the program manager shall be familiar with United States Navy policies and procedures governing fraud, waste, and abuse. The program manager shall monitor contractor employee activities for such behavior and take necessary steps to prevent or correct all occurrences. The program manager shall immediately notify the TPOC/ATPOC and COR upon observance of behavior constituting fraud, waste, or abuse by contractor employees.

The program manager shall ensure that adequate programmatic controls are applied in each task area, including scheduling, resources, direction, cost, quality control, report preparation, establishing and maintaining records, and resolution of customer complaints. Contractor personnel performing as program manager and as the designated alternate are key personnel and as such are required to submit resumes to the TPOC/ATPOC for approval prior to performance, in accordance with contract sections L and M.

8.6 Investigations

On-site contractor employees shall cooperate with Government investigative agencies conducting criminal or administrative investigations.

8.7 Government Observations

Other Government personnel, such as Inspector General or staff personnel, are authorized to observe contractor operations. However, these personnel shall not interfere with contractor performance.

8.8 Disclosure of Information

Contractor employees shall not discuss nor disclose any information to which they are exposed during the execution of contract tasking to parties other than the originator of the information, authorized Government investigative personnel, or COR personnel. Improper disclosure of sensitive information may be grounds for removal of contractor personnel.

Each individual contractor employee must sign a non-disclosure agreement on or before his/her start date. Contractor will provide the TPOC/ATPOC and/or COR with the signed non-disclosure agreement within two (2) business days of performance start.

8.9 Work Schedule Coordination

The contractor shall provide the required services and staffing coverage during normal working hours Monday through Friday and in accordance with NAVAIRINST 12620.1 (Compressed Work Schedule).

Normal working hours are 8.5 hours (including a 30-minute lunch), from 0730-1600 each Monday through Friday (except on Government holidays). Some areas may require coverage until 1700 to support users at other NAVAIR locations. Services and staffing shall be provided at least 8 hours per day (during the 8.5 hour workday which includes the 30-minute lunch).

Compressed Work Schedule (CWS) is an alternative work schedule to the traditional five 8.5 hour workdays (which includes a 30-minute lunch) worked per week. Under a CWS schedule an employee completes the following schedule within a two-week time period: eight weekdays are worked at 9.5 hours each (which includes a 30-minute lunch), one Friday is alternately worked at 8.5 hours (which includes a 30-minute lunch), and one Friday is not worked by the employee. The result is 80 hours worked every two weeks, with 44 work hours one week and 36 work hours the other. When a holiday occurs on the CWS “off” Friday, the employee’s day off will be Thursday, the day preceding the holiday.

Core working hours for contractor personnel working either the basic or CWS work schedule are 0830 – 1500. This is the designated period each workday when all personnel must either be on duty or on leave. Non-Core time bands under the CWS work schedule are 0600 – 0830 and 1500 – 1800. This is the portion of the workday during which starting and ending times are established. Exceptions to core hours will be during limited periods of time, in which work schedules may be temporarily altered to support critical activities (such as Fiscal Year Close); otherwise the NBO will not require support prior to 0600 or after 1800.

The contractor, with prior agreement by the TPOC/ATPOC and COR, may allow its employees to work a CWS schedule. If the contractor chooses to allow its employees to work a CWS schedule in support of this contract, the contractor agrees that any additional costs associated with the implementation of the CWS schedule vice the standard schedule are unallowable under this order and will not be reimbursed by the Government. Additionally, the CWS schedule shall not prevent the contractor from providing the necessary staffing and services coverage when required by the Government. If agreement to implement the CWS schedule is reached with the TPOC/ATPOC and COR, the overall schedule must be provided and approved. Contractor personnel, at the discretion of the TPOC/ATPOC and COR, may not be allowed to work a CWS schedule even if the remaining employees are permitted to do so. Employees electing to participate in and approved to work the CWS shall familiarize themselves with NAVAIRINST 12620.1 (Compressed Work Schedule) and comply with the provisions as applicable. The CWS program is considered a privilege; therefore it is only through rigid adherence to rules, good planning and sound workload management that the contractor can ensure requirements are met.

Contractor work schedules shall be coordinated with the TPOC/ATPOC to ensure coverage during critical periods, coordination of tasks involving other contractors, coordination of coverage for tasking, and security compliance for buildings/areas where access is controlled. Work schedules may be required beyond the normal 40 hour work week dependent on critical periods. Limited periods of time may require the NAVAIR NBO to operate 24/7, seven days a week. This period usually is at Fiscal Year Close (September / October) with a timeframe lasting as long as two + weeks, dependent upon Navy closing schedules and Navy ERP processing times and also during implementation of new Navy ERP releases. Contractor will request excess/overtime approval from the Government in accordance with established NBO procedures and prior to work being performed. The TPOC/ATPOC will attempt to notify the contractor in advance of the requirement. All contractors shall comply with the requirements of the Fair Labor Standards Act and particularly with Section 7 regarding compensatory overtime.

Contractor shall provide the TPOC/ATPOC and/or COR with a consolidated work schedule for personnel at contract start and annually thereafter.

Any other alternate work schedules must be approved in advance by the TPOC/ATPOC and COR.

8.10 Telecommuting

Telecommuting may be authorized under this contract on an exception basis and with approval from the TPOC/ATPOC and COR. The Government reserves the right to prohibit telecommuting on any task order where the Government determines it to be in its best interest. For telecommuting to be authorized under a specific task order the following must be in place with the contractor:

(a) Written company policy for Telecommuting covering all terms and conditions, to include but not limited to:

· Written agreement between company and employee

· Work Site of Telecommute

· Time and Attendance

· Work Performance

· Overtime

· Security and Equipment

· Liability and Injury Compensation

· Standards of Conduct

· Mileage Savings

· Length of Agreement

(b) Proposed definitive amount of work or level of effort to be accomplished

(c) Measures in place to ensure project will be on schedule and auditable for reimbursement

(d) Access to NMCI, if access is required for performance

8.11 Closed Days

When the Commanding Officer allows liberal leave (annual) for Government employees during poor weather conditions that are not severe enough to shut down Government site operations, the Government will not require on-site (Government site) contractor employees to perform services, except in the case of an emergency determined by the COR and/or the TPOC/ATPOC.

The purpose of this section is to make expressly clear that the Government shall not reimburse the contractor with the costs of salaries or wages of contractor personnel performing under this contract for the period during which the Government site is closed by the Commanding Officer due to inclement weather conditions, emergency situations, other unforeseen reasons and/or the issuance of Executive Orders. Notification of the closing will be broadcast over local radio stations and via the NBO established Call Tree Process.

In such cases where the contractor personnel are already present when notified of the Commanding Officer’s decision to close the Government site, the contractor shall be dismissed. If services were provided to the Government for portions of the day until the contractor personnel were dismissed, then the contractor shall direct charge these services during this time-frame. The contractor shall not be paid for a normal workday if Government personnel are on administrative leave.

Please note, however, that under this contract, there may be select contractor personnel designated as providing contractor support services to mission-essential federal employees and functions. In this case, the designated contract personnel supporting these mission-essential federal employees or functions will be identified by the Government after contract award and as new requirements are received. The names of these designated contractor support personnel will be provided to the appropriate facility management areas to ensure access is permitted in case of installation closure or restricted access as per NASPAXRIV INSTRUCTION 12610.7G. The contractor shall direct charge services rendered by these designated support contractors who were permitted to the Government workplace and rendered services. The contractor is responsible for supporting identified mission essential functions and shall provide the requisite qualified personnel to ensure the continuity of operations within thirty (30) days upon notification of the requirement.

The following is a list of federal Government holidays that are applicable to this contract and shall be observed: New Year’s Day, Martin Luther King, Jr. Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day. The Government work site is closed and the contractor will not perform work on this contract on these days unless specifically requested by the COR and/or the TPOC/ATPOC.

9.0 Performance Requirements

With the exception of those items or services specifically stated in Section 7.0, such as Government furnished equipment and seating accommodations aboard the Government facility, the contractor shall furnish all personnel, equipment, material, general office supplies, supervision, management, and any other items and services necessary to provide the support described below.

Performance will employ the quality and timeliness standards in Section 10.0, deliverables/metrics matrix in Section 11.0, quality assurance plan in Section 12.0 and Security Provisions/Security Clearances requirements in Section 13.0.

The contractor shall perform support tasks in such a manner as to ensure continuity and compatibility with existing software, except when another specific language requirement is identified. All systems and applications shall be sustained such that they satisfy organizational requirements for timely, effective, and efficient collection, processing, and storing of data. Systems shall be inherently capable of producing information required by managers and working level personnel.

The contractor shall remain current on technological advances relevant to the requirements they support and provide documented recommendations when appropriate.

Support activities shall comply with Command, DOD and DON initiatives, standards, policies, and mandates. Software efforts shall comply with Government activity standards and processes relative to requirements management, project planning, configuration management, project tracking/oversight, and quality assurance.

Any tools that will be hosted by NMCI/NGEN or run on NMCI/NGEN workstations must be certified for NMCI/NGEN and comply with NMCI/NGEN policy. Prior approval from NMCI/NGEN and the COR must be obtained before attempting to host any application on a Government / NMCI/NGEN network.

The following requirements are included. All Contract Data Requirements List (CDRLs) (A001 – A007) are applicable to each task area (9.1 – 9.4).

9.1 Business Solutions Management Support.

The Contractor shall provide technical and functional expertise to ensure the Navy ERP solution supports NAVAIR Acquisition and Program Management, Financial Accounting, Inventory and Asset Management, and Workforce Management business operations requirements. Functional areas supported by the NAVAIR Navy ERP Business Office teams include, but are not limited to, the following:

(list is not all encompassing and not prioritized)

In support of the functional areas identified above, the Contractor shall monitor and resolve user trouble calls, support data calls, develop and maintain process documentation, training materials and knowledge management articles, and develop, collect and analyze business metrics. Support includes participation in NAVAIR and Navy ERP working groups and requires close coordination and communication with principle command stakeholders, NAVAIR end users, and external stakeholders. Following are specific tasks required in support of Business Solutions Management:

9.1.1 Business Solutions Sustainment Support

9.1.1.1 Perform analysis and provide recommendations for resolution, and/or workarounds, for system deficiencies

9.1.1.2 Support the analysis and coordination of NAVAIR business needs and develop white papers, justification, and/or system engineering documents for new/enhanced functional capabilities

9.1.1.3 Evaluate Navy ERP requirements to determine impacts to NAVAIR business operations

9.1.1.4

Evaluate Navy ERP releases and coordinate activities to identify and minimize impacts of system changes on NAVAIR business operations

9.1.1.5

Coordinate quality assurance and test activities in support of changes to Navy ERP software, NAVAIR or Navy business process changes, and/or Navy ERP Software Upgrades to assess impacts to NAVAIR and recommend corrective actions

9.1.1.6 Identify test candidates to the NBO Test Manager via the provided tools, and ensure testing methods, test dates and test plans are in place for testing. Track status and record progress and results in the NBO provided tools or other format as necessary.

9.1.1.7 Perform analysis and provide recommendations for resolution or mitigation of risks related to Separation of Duties conflicts

9.1.1.8

Support the development/maintenance of NAVAIR end user training documentation and activities to update/maintain the NAVAIR Navy ERP training environment (e.g., master data build and troubleshoot functional issues) for NAVAIR end user training

9.1.1.9 Maintain NAVAIR Business Process Rules

9.1.2 Production Operations Support

9.1.2.1 Support development and implementation of interface processes

9.1.2.2 Monitor processing and performance of interfaces and support research and resolution of issues

9.1.2.3 Work with command stakeholders to integrate and maintain the Navy ERP solution into Business Contingency Plans that can be invoked as needed in the event of production system downtime

9.1.2.4 Monitor the Navy ERP production schedule for job failures and deviations 9.1.3 Business Initiatives Support

9.1.3.1 Perform analysis to evaluate impacts of current and emerging internal and external business initiatives affecting NAVAIR business operations within the Navy ERP solution (e.g., Business Process Standardization, Audit Readiness, Cost Management, Material Acquisition and Management)

9.1.3.2 Support the implementation of process changes and/or Navy ERP capabilities in support of current and emerging internal and external business initiatives

9.1.3.3 Evaluate opportunities for NAVAIR utilization of Navy ERP capabilities to support continual process improvement activities

9.1.3.4 Perform assessment of future functionality deployments usability/applicability to the NAVAIR command (e.g., asset management, inventory management, material management, depot, supply deployments)

9.2 Reporting and Analysis Support.

The Contractor shall support all aspects of business intelligence to include reporting/analytics/dashboards, data warehousing, data integration, data mapping, data management, data governance, archiving, security, and meta data management. The Contractor shall also support the planning, analysis, transformation, and migration of data into Navy ERP and associated systems, and develop and maintain process documentation. Following are specific tasks required in support of Reporting and Analysis:

9.2.1 Business Intelligence Support

9.2.1.1 Analyze reports (Navy ERP delivered and local) to ensure data integrity and verify with appropriate command representatives, that mandatory reporting (internal & external to the NAVAIR command) is functioning and accurate

9.2.1.2 Perform data retrieval as requested by NAVAIR customers; data retrieval may be in the form of standard Navy ERP provided reports or those arising from custom query development for data extraction and report generation from Navy ERP

9.2.1.3 Participate in the creation of enterprise level reporting requirements and identify alternative reporting methods

9.2.1.4 Perform data reconciliation and data cleansing activities and recommend corrective actions for data integrity issues

9.2.1.5 Support analysis, and coordinate use of, Business Intelligence tools and data to enable data mining and reporting for NAVAIR users

9.2.1.6 Consult on the design and development of a data warehousing environment to provide reporting flexibility utilizing both ERP and non-ERP data sources

9.2.1.7 Support data calls using Navy ERP and/or NAVAIR databases

9.2.2 Data Management Support

9.2.2.1 Support NAVAIR in the management of NAVAIR Navy ERP master data to include entry of master data in coordination with competency personnel

9.2.2.2 Support review of data archiving strategies and develop recommendations for an enterprise approach

9.2.2.3 Analyze data extracts, provided by Navy ERP, to ensure data accuracy and completeness

9.2.2.4 Support the development of procedures that govern the use and release of NAVAIR Navy ERP data

9.3 User Management Support.

The Contractor shall provide technical and functional expertise to ensure NAVAIR end-users have the correct access to Navy ERP systems to perform their job duties. The Contractor shall monitor and resolve user access trouble calls, support data calls and audit related activity, develop and maintain process documentation, and develop, collect and analyze user metrics. The following are specific tasks required in support of User Management:

9.3.1 Role Management Support

9.3.1.1 Assist users with the submission, tracking and reviewing of Access Enforcer requests and instruction of available tools

9.3.1.2 Serve as the Information Assurance Manager (IAM) for the NAVAIR Navy ERP Business Office to ensure compliance with Information Security procedures and guidance

9.3.1.3 Serve as the Government Security Manager (GSM)/ Facility Security Officer (FSO) delegate for Access Enforcer request processing and ensure access is granted based on DoD and Local Security policies

9.3.1.4 Assist command with role mapping validation and reviews

9.3.1.5 Monitor Separation of Duties and coordinate with key stakeholders and users for resolution

9.3.1.6 Identify changes to Navy ERP roles in support of NAVAIR reorganizations, and ensure the changes are completed by the reorganization effective date

9.3.2 Training Support

9.3.2.1 Provide Competency Designated Role Administrator (CDRA) training and develop associated materials

9.3.2.2 Develop, maintain and distribute documentation and reports to support NAVAIR Navy ERP training activities as needed via provided tools, processes and schedules

9.3.2.3 Support NAVAIR Navy ERP Training environment (e.g., coordination of master data build, troubleshoot problems, and issue training client assignments)

9.3.3 General User Support

9.3.3.1 Coordinate, review and distribute end user communications

9.3.3.2 Coordinate, review and publish Knowledge Management articles for use by end users and Navy ERP Help Desk

9.4 NBO Operational Support.

The Contractor shall provide project coordination and strategic planning, operational requirements and technical support, and program support for NBO daily activities, management-driven efforts and emerging initiatives. Support is designed to complement and enhance work performed by the other NBO teams. The Contractor shall assist with development and maintenance of process documentation, utilize established collaboration tools to ensure knowledge sharing amongst teammates, and apply continuous process improvement methodologies to their tasking approach. The following are specific tasks required in support of NBO Operations:

9.4.1 NBO Project Coordination and Strategic Planning Support

9.4.1.1 Assist with coordination, facilitation and execution of NBO management-level strategic activities, tasks, meetings and events

9.4.1.2 Coordinate, develop materials and facilitate actions for NBO leadership participating in senior-level briefings and meetings

9.4.1.3 Support NBO metrics collection, analysis and reporting in response to internal/external audits and data calls

9.4.1.4 Develop and maintain Leadership management products and NBO tools

9.4.1.5 Manage process documentation execution efforts for the NBO to include analysis, schedule tracking and annual maintenance, in accordance with established processes to support Standard Operating Procedures (SOPs) and Desk Guides for NAVAIR NBO (CDRL A005).

9.4.2 Operational Requirements and Technical Support

9.4.2.1 Serve as a NMCI/NGEN POC, responsible for management of NMCI/NGEN hardware/software services and technical equipment, and analysis and coordination of technical requirements for government and contractor resources supporting the NBO and for non-NBO resources physically located in the facility

9.4.2.2 Identify and manage a listing of technical elements utilized to support facility resources following established processes (to include Government Furnished Equipment, hardware/software assets, network connections, phone jacks, space assignments, etc)

9.4.2.3 Add/delete users and troubleshoot issues for internal NBO tools (email Distribution Lists, Share Drive, Share Point, etc)

9.4.2.4 Coordinate with internal and external entities to support and/or troubleshoot facility infrastructure, equipment and space management

9.4.2.5 Execute Physical Security and Emergency Management program for the facility, ensuring compliance with NAS Patuxent River and other overarching safety/security policies

9.4.3 Program Support

9.4.3.1 Provide Office Reception and execute Visitor Control, Key Control and Emergency Response procedures (in compliance with Physical Security and Emergency Management program). Support required Monday through Thursday, 0700 – 1630 and Friday, 0700 – 1530 (excluding government holidays and closures) for processing and vetting of visitors to the government facility.

9.4.3.2 Perform on-boarding and off-boarding activities utilizing established processes for all personnel located in the facility

9.4.3.3 Perform Conference Room Management and support meeting planning and preparation activities

9.4.3.4 Maintain work products that facilitate employee communications and work schedule management

9.4.3.5 Assist with travel orders and claim processing for NBO personnel

10.0 Performance Requirements Summary (PRS).

The PRS identifies tasks to be monitored by the Government to ensure performance is recognized, measured, and incentivized. See the Quality Assurance Surveillance Plan (QASP), Attachment 1, for the detailed PRS.

11.0 Deliverables.

The contractor shall prepare and submit the below data items in accordance with the requirements of the attached DD Form 1423, Contract Data Requirements List (CDRL). All deliverable documentation should be formatted appropriately for printing purposes.

11.1 Monthly Progress/Cost and Tasking Hours Report (A001).

The contractor shall provide, electronically, a monthly labor, material and other direct cost matrix detailing reporting period, team/product sub-team (following Section 9.0 Performance Requirements designations above) and, in order, within each team/product sub team: contract line item number (if applicable); labor categories; employee names; awarded, current, cumulative and remaining labor hours; and awarded, current, cumulative and remaining labor dollars for each labor category. Footnotes are to be used to indicate reporting period of performance for subcontractor labor hours, roll off dates for named employees leaving, and start dates and names for new hires. The contractor shall also receive prior approval from the TPOC/ATPOC for excess hours, following the NBO Contractor Support Personnel Authorization process.

The contractor shall provide electronically, a Monthly Travel Report detailing travel billed during the period. The report shall reflect the total travel billed and a breakdown of each travel occurrence billed to include the following: traveler’s name; departure and return dates; purpose of travel; destination (city, state) to; and airfare, hotel, car rental, per diem, mileage, gas, other and total costs. The contractor shall receive prior approval from the TPOC/ATPOC for travel to be performed, following the NBO Contractor Support Personnel Authorization process. The NBO Approved Travel Tracking Number issued during the approval process shall also be referenced on the Travel Report.

The contractor shall provide electronically, a Monthly Material Report detailing materials billed during the period. The report shall reflect the item(s) or service(s) procured, description, cost (unit and total), source, date of procurement, date of TPOC/ATPOC concurrence for procurement, and purpose of material/service. Copies of receipts must be provided with invoices.

The following table contains a list of Attachments associated with CDRL A001:

11.2 Incurred Cost and Progress Reporting (A002).

In order to support invoice reviews conducted as part of proper surveillance, the Contractor shall report incurred cost and progress in accordance with NAVAIR clause 5252.232-9529, “Incurred cost and Progress Reporting for Services”.

The following table contains a list of Attachments associated with CDRL A002:

11.3 Monthly Progress / Status Report (A003).

The contractor shall provide, electronically, a monthly narrative progress report…