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NAVAIR NAVY ERP BUSINESS OFFICE
SURVEILLANCE ACTIVITY EVALUATION FORM
Monthly Surveillance Activity Checklist
| Description |
| Surveillance Measure |
| Surveillance Method |
| Date Planned |
| Date Completed |
| Quality |
| Schedule |
| Cost Control |
| Business Relations |
| Management of Key Personnel |
| Comments |
| Section 9.1 |
| Provide incident management support by monitoring and resolving end-user trouble calls. |
| 95% of user trouble calls are acknowledged and resolved in accordance with Navy ERP Tier 2 Service Level Targets. |
| Monthly Status Reports (A003), HEAT Crystal Reports, Random Checks |
| Section 9.1 |
| Provide support for Navy ERP test activities. Coordinate quality assurance and test activities in support of changes to Navy ERP software, NAVAIR or Navy business process changes, and/or Navy ERP Software Upgrades. Identify test candidates to the NBO Test Manager and ensure test methods, test dates and test plans are in place for testing. Track status and record progress and results in the NBO provided tools or other format as necessary. |
| 90% of test results are recorded in accordance with the NAVAIR Navy ERP Testing Desk Guide and on time. |
Monthly Status Reports (A003), Test Result Report Summary, Random Checks
| Section 9.1 |
| Provide expertise to support defect management activities. Perform analysis and provide recommendations for resolution, and/or workarounds, for system deficiencies. Provide Navy ERP Production Schedule inputs, monitor and document job failures and deviations. |
| 90% of Navy ERP sustainment defects / action items are analyzed and provided an initial business impact assessment. Impact results recorded in tool within three (3) business days of defects / action items being identified as a NAVAIR or Enterprise defect / action item. |
| Monthly Status Reports (A003), Defect metrics provided via NBO defect management tool(s), Random Checks |
| Section 9.2 |
| Provide support to all aspects of business intelligence to include reporting / analytics / dashboards, data warehousing, data integration, data mapping, data management, data governance, archiving, security, and meta data management. Support the planning, analysis, transformation, and migration of data into Navy ERP and associated systems. |
| 98% of created / updated master data entries are complete and accurate. Master data creation / updates performed on or before required completion dates, as determined by the customer. |
| Monthly Status Reports (A003), Standard Operating Procedures (SOPs) and Desk Guides for NAVAIR NBO (A005), Random Checks, Customer Feedback |
| Section 9.3 |
| Assist users with the submission, tracking and reviewing of Access Enforcer requests. Serve as the Information Assurance Manager (IAM) for the NAVAIR Navy ERP Business Office. Serve as the Government Security Manager (GSM) / Facility Security Officer (FSO) delegate. Identify changes to Navy ERP roles to support NAVAIR reorganizations. |
| 98% of all user role requests are processed accurately and within four (4) Business Days of receipt of all required information in accordance with established Desk Guides / NBO internal processes. |
Monthly Status Reports (A003), Random Checks, Customer Feedback
| Section 9.3 |
| Provide CDRA training and develop associated training materials. Develop, maintain and distribute documentation and reports to support NAVAIR Navy ERP training activities. Support NAVAIR Navy ERP Training environment. |
| 98% of the training support documentation and training maintenance tasks are performed on time and accurate. |
| Monthly Status Reports (A003), Random Checks, Customer Feedback |
| Section 9.4 |
| Provide NBO Project Coordination and Strategic Planning support to the NAVAIR Navy ERP Business Office to include: execution of NBO management-level activities, tasks, meetings and events; briefing coordination and development; development and maintenance of Leadership management products and tools; and management of processes documentation execution efforts. |
| All briefing materials should be accurately compiled and distributed in advance of published due dates, with no more than two (2) instances of final draft briefing products being unsatisfactory. |
Work products to be stored on collaboration sites should be uploaded / posted within two (2) business days of receipt if no timeliness expectation is provided. No more than two (2) instances of work products not being maintained on collaboration sites in accordance with required timelines.
Monthly Status Reports (A003), Random Checks, Customer Feedback
| Section 9.4 |
| Provide Operational Requirements Analysis and Support to the NAVAIR Navy ERP Business Office to include: manage space, technical requirements and equipment for government and contractor resources as the NMCI / NGEN POC and facility coordinator; maintain organization of and access to NBO collaboration tools; and execute Physical Security / Visitor Control and Emergency Management program. |
| Updates to listing of technical elements spreadsheet and space map should occur no less than bi-weekly after new/updated data is identified. No more than two (2) instances of incomplete and/or inaccurate data contained in the listing of technical elements spreadsheet or space map within timeliness standards after new / updated data is identified. |
Security breaches of any kind are a priority and should be acknowledged and/or investigated within two (2) hours of notification. Zero (0) instances of facility related security breaches unacknowledged and/or not acted upon after notification of breach.
Monthly Status Reports (A003), Random Checks, Customer Feedback
| Section 9.4 |
| Provide Program Support to the NAVAIR Navy ERP Business Office to include: Office Reception; personnel on-boarding and off-boarding activities; Conference Room management; maintain employee communications and work schedule management products; and assist with travel orders and claim processing. |
| Government lead will be notified in advance when the front desk will be unmanned longer than one half hour during the established working hours. No more than two (2) unplanned instances of unmanned front desk coverage without advance notification. |
Personnel processing activities should be executed within two (2) business days of notification. No more than two (2) instances regarding unsatisfactory performance related to personnel processing procedures.
Monthly Status Reports (A003), Random Checks, Customer Feedback
| Sections 9.1, 9.2, 9.3, 9.4 |
| Provide support to the NAVAIR Navy ERP Business Office with the identification, development and maintenance of process documentation. |
| 95% of Process Documents are developed / reviewed and updated in accordance with the required timeline and established processes and are acceptable to customer. Process Documents are delivered on or before established deadlines. |
| Monthly Status Reports (A003), Standard Operating Procedures (SOPs) and Desk Guides for NAVAIR NBO (A005), Random Checks, Customer Feedback |
| Sections 9.1, 9.2, 9.3, 9.4 |
| Support the development, collection, analysis and reporting of business metrics. |
| 95% of all metrics are analyzed and accurate. Metric documentation prepared in accordance with schedules and published due dates. |
| Monthly Status Reports (A003), Weekly / Bi-Weekly / Monthly Metric Reviews, Random Checks |
| Sections 9.1, 9.2, 9.3, 9.4 |
| Support activities efficiently and accurately respond to various data calls. |
| 95% of all data calls are complete and accurate. Responses to identified urgent / high priority data calls indicating proposed completion time shall be provided within 2 working hours of data call issuance to the contractor. The contractor shall complete and deliver within the agreed upon / approved time. |
| Monthly Status Reports (A003), E-mails, Customer Feedback |
| Sections 6.0, 7.0, 8.0, 9.0, 11.0, 12.0, 13.0 |
| Perform activities to support effective contract management and ensure compliance. |
| Contractor shall comply with program management, administrative functions, government requirements, etc., as set forth in this PBWS. Intent is to ensure effective management of the contract and contractor employees and to ensure compliance with established policies, procedures and requirements. Timeliness should be in accordance with established PBWS standards and NBO internal processes. |
| Monthly Contract Data Requirements (A001 – A007), Random Checks, Customer Feedback |
