ATTACHMENT 1 -QUESTIONS AND ANSWERS for Amendment.pdf

QUESTIONS AND ANSWERS for Amendment:

Q1) Question: A general question on the due date for Step 2. Would the WSS team consider extending the due date for Step 2 to 15 days after notification to successful vendors?

A1)Answer: We received your email and will take it into consideration.

Q2)Question: Is there an incumbent for this solicitation? If so, can you please provide the previous contract number?

A2)Answer: Yes. Services are currently being performed under contract # N0018925PZ296

Q3)Question: Please share the PWS under contract # N0018925PZ296?

A3)Answer: No

Q4)Question: Under Full Course Sustainment and Internal Course Sustainment:

Q4a. Is this just the sustainment of existing gameboards, or does this also include curriculum and web-based training?

A4a: This refers to a variety of trainings materials (e.g., courses, web-based trainings, desk guides, checklists, training plans, curriculums, reference tools, etc.). At the start of each Period of Performance (PoP), contractors with work with the WSS Training Managers and government SMEs to develop a sustainment schedule. Some training objects require sustainment every year while others require an internal or full top/down sustainment every two years.

Depending on organizational, system or policy changes, the sustainment schedule is very fluid and require a certain level of flexibility to work with functional area SMEs to identify the extent of course updates and completion timeframes.

Q4b. What are the total instructional hours for the 75 existing courses?

A4b. Each course is typically one instructional hour. We have about 35-40 total contractor-led courses that are offered between once to 6-8 times a year based on the level of demand. The 75 refers to the total number of offerings and is not necessarily for 75 different, distinct courses.

Q5. Under New Course Builds:

Q5a. Is the contractor expected to build gameboards, curriculum, web-based training, or some combination of the three for this effort?

A5a. Yes, this contract requires a minimum of new builds. However, the breakdown regarding the type of build will depend entirely on the needs of the government SMEs. At the start of the PoP, the contractor project team lead with meet with the WSS Training Managers and SMEs to develop a list of desired new builds. Once this list is consolidated, the WSS Training Managers will help prioritize and finalize a list of required new builds for the year. This list will contain a variety of different training objects/types.

Q5b. What are the expected total instructional hours for all 20 new courses?

A5b. Depending on what the new build is (e.g., desk guide, web-based training, training plan, course, etc) and its depth and complexity, the total amount of instructional design is unknown.

Q6. Under New Web-based Training Modules:

Q6a. What are the expected total instructional hours for all 8 new modules?

A6a. Depending on its depth and complexity, the total amount of instructional design is unknown.

Q7. Under Web-based Training Module Full Sustainment:

Q7a. What are the total instructional hours for the 2 existing modules?

A7a. Depending on the extent of the changes/updates and the availability of government SMEs to provide content/feedback (as applicable), the total amount of instructional hours is unknown.

Q8. Under Contractor-delivered Training Events:

Q8a. What is the expected length of each event?

A8a. Each event is typically one hour in length. Some events are offered multiple times a year depending on the demand.

Q8b. Does this include new hire training and one-on-one sessions?

A8b: No, the contractor-delivered training events are separate from new hire training and one-on-one over the shoulder sessions.

Q8c. Under what venues is the contractor expected to conduct instructor services?

A8c. All contractor-delivered trainings must be provided/delivered via MS Teams or in-person at one of three NAVSUP WSS sites/facilities (NSA Philadelphia, NSA Mechanicsburg, or Norfolk, VA).

Q9. Under Sustainment of the WSS Video Library:

Q9a. How many videos are currently in the library?

A9a. We currently have about 55 MS Teams recordings in our video library.

Q9b. Will the sustainment efforts require additional video shoots to support sustainment efforts?

A9b. No, video shoots. Sustainment includes recording virtual training events, minor editing, uploading, positioning the recordings in the appropriate location on the functional training sharepoint site, and ensuring all WSS employees have access to these recordings.

Q7. Under Development of Web-Based Game Boards:

Q7a. What is the anticipated complexity and interactivity of the two new gameboards?

A7a. The exact complexity and level of interactivity have not been identified at this time.

The contractors will be required to work with the WSS Training Managers and government SMEs to create an outline of content, the design and structure of the gameboard to optimize the delivery of the content, and the different interactive components to ensure effective learning.

RFP N0018926RW025 PWS - Questions by Section

Section 2.1 - Requiring Organizations Question 2.1: Clarify the requirements for HQ or define per the table in section 3.0 Scope.

Answer 2.1: HQ SMEs may be assisting with the development of certain training objects.

Depending on the training scope and impact of the material being developed, there may be scenarios where this contractor team may be asked to help with a joint training effort between HQ and WSS.

Section 2.2 - Project Description

Question 2.2: Regarding statement: “The contractor will be expected to provide an average of 8-10 hours per week of one-on-one Knowledge Transfer Sessions (KTSs)” indicates 8-10 hours of KTS. Please confirm this is a total of 8-10 hours of KTS per week, not 8-10 hours per week per SME.

Answer 2.2: The expectation is that the 8-10 hours of KTS will be per SME, per week.

Section 3.0 - Scope

Question 3.0: Regarding statement: “For every training material created or updated (e.g., Course, Web-Based Training, Desk Guide), the Contractor shall simultaneously create a corresponding "Material" object in Waypoints.” (same questions apply to the Deliverable table).

• Why is a Material object required in Waypoints for Desk guides, which are not linked to curriculums?

• Why is a Material object required in Waypoints for courses which are instructor-led as an Event must be created?

• Why is a Material object required in Waypoints web-based trainings since an Online Course is created when an Online Course is published?

Answer 3.0: Depending on the training object, there may be opportunities for the creation and inclusion of a corresponding Waypoints material. Some may be more feasible than others.

Discussions will be held between the contractor team and WSS Training Managers to identify these included Waypoints materials or if a different approach is warranted.

Section 3.0 - Scope (Deliverable Table)

Question 3.0(a) : Regarding: “Waypoints Admin and Roster Support - Create and maintain Waypoints events and sessions as required” - Is this limited to NAVSUP WSS Functional Training Events and Sessions?

Answer 3.0(a): Yes, for the most part. However, there may be rare cases where technical assistance or support may be needed for HQ-related events and sessions.

Question 3.0(b): Regarding: “Development of Web-Based Game Boards - Development of interactive, web-based gameboards.” By interactive, web-based … does this include interactive PowerPoints similar to the Financial Management Gameboard?

Answer 3.0(b):Yes.

Section 5.2 - NAVSUP WSS Navy ERP Training and Knowledge Transfer Contractor Services

Sub-Section 5.2.1 - Logistics Management Specialist, Logistics Element Manager and Supply Planner Training and Sub-Section 5.2.3 Navy Technical Referral Training (Reprocurement Technician)

Question 5.2: Regarding statements which begin with “ePS SUP knowledge to include”. The government should recognize that SMEs do not have access to or experience with ePS SUP – because it is a new system. Will the Prime contractor’s Subject Matter Experts (SMEs) be provided advance training with ePS SUP?

Answer 5.2: Yes, the Prime contractor’s Subject Matter Experts (SMEs) be provided advance training of ePS SUP if it is determined the WSS Training Managers and ePS SUP SMEs require this additional contractor training support.

Sub-Section 5.2.3 - Navy Technical Referral Training (Reprocurement Technician)

Question 5.2.3: The following items listed in the Reprocurement Technician sub-section are not Reprocurement Technician tasks, they are Provisioning tasks:

o Performing evaluation of engineering data (PTD).

o Applying engineering data (PTD) to the ICAPS/Navy ERP process.

o Understanding Provisioning process roles and responsibilities between NAVSUP

WSS and In-Service Engineering Activity (ISEA)/Technical Support Activity (TSA).

o Understanding the relationship between the Defense Logistics Agency (DLA) database (FLIS) and the Navy ERP Material Master record.

o Performing minor FMT actions.

o Performing files maintenance and ensuring item data integrity.

Is the expectation that one of the team SMEs teach these tasks or document the tasks?

Answer 5.2.3: Yes, as needed.

Sub-Section 5.2.7 - Contracting Training

Question 5.2.7(a): Regarding the item: “Assist with trainings on FOIA where needed.” Is the expectation that one of the team SMEs will teach these tasks or that the team documents the tasks?

Answer 5.2.7(a): Yes, as needed.

Question 5.2.7(b): Regarding the statement “Assist with role specific training as ePS SUP is implemented” which begin with “ePS SUP knowledge to include”. The government should recognize that SMEs do not have access to or experience with ePS SUP – because it is a new system. Will the Prime contractor’s Subject Matter Experts (SMEs) be provided advance training with ePS SUP?

Answer 5.2.7(b): Yes, as needed.

Section 6.5 - Editable Web-Based Training Files

Question 6.5(a): Regarding the statement “Editable files include, but are not limited to, original project files (e.g., Articulate Storyline, Articulate Rise …” To confirm, Articulate Rise does provide an editable output file; however, the file can only be shared with another Articulate Rise Licensed user. Please confirm the government’s understanding of this constraint.

Answer 6.5(a): Yes. Noted.

Question 6.5(b): Since WBTs are created from existing ILTs and storyboards, is it necessary to save every standalone image?

Answer 6.5(b): This question can be discussed at a later time between the contractor team and WSS Training Managers to assess what makes sense.

Question 6.5(c): To confirm, the SCORM files shall be posted to Waypoints within three (3) business days of completion.

Answer 6.5(c): Yes. However, if there are bandwidth issues or other extenuating circumstances that may warrant an extension, a request can be discussed with the WSS Training Managers.