Attachment 08 - Labor Category Descriptions and Qualifications..pdf

Labor Category Descriptions and Qualifications to Supplement the Performance Work Statement

1. Program Manager 1 – See PWS

2. Subject Matter Expert (Level 3) (SME 3) - Responsible for strategic technical leadership and top-tier problem resolution for complex enterprise systems. The SME 3 shall serve as the ultimate escalation point for intricate technical challenges and architectural design.

Core responsibilities include guiding system integration, analyzing emerging technologies for military networks, and delivering actionable technical roadmaps to leadership. The SME 3 shall have at least 10 years of advanced enterprise experience and a Master's degree in IT, Cybersecurity, or equivalent field.

3. Administrative Assistant - Responsible for screening calls and visitors, reviewing all incoming correspondence to determine proper action, managing complex calendars, and scheduling appointments and meetings aligned with workload and high-priority division issues.

The Administrative Assistant shall also maintain the organization of files, regulations, and directives, act as a key point of contact, handle information requests, and make referrals to alternate points of contact, as appropriate.

4. Local IT Administrator (Tier 1) - Responsible for serving as the initial point of contact for Government users requiring Tier 1 IT support, providing essential technical support and maintaining daily operational readiness. Core responsibilities include managing daily ticketing workflows, promptly answering customer support calls, and troubleshooting foundational IT issues to minimize downtime. A critical component of this role involves hands-on hardware deployment, specifically executing physical desk set-ups by configuring monitors, computers, printers, KVMs, and desk phones for incoming and relocating staff. The Local IT Administrator (Tier 1) shall have at least 3 years of experience and hold a Comptia A+ certification or equivalent.

5. Customer Service Representative (CSR) - Wireless (Tier 2) - Responsible for managing and supporting the enterprise mobile technology infrastructure. The primary focus of this role is the configuration, activation, and secure lifecycle management of government-issued mobile devices, including phones and tablets, utilizing Microsoft Intune. Alongside these advanced mobility tasks, the CSR – Wireless (Tier 2) shall maintain daily IT operational readiness by promptly answering customer support calls, managing daily ticketing workflows, and executing foundational Tier 2 help desk responsibilities such as basic troubleshooting, account management, and password resets to ensure seamless connectivity and support for all high-level government personnel. The CSR – Wireless (Tier 2) shall have at least 5 years of experience and hold a CompTia SEC+ certification or equivalent that meets DoD 8140/8570.01‑M foundational qualification requirements.

6. Senior Help Desk Technician (Tier 3) - Responsible for providing advanced technical support and ensuring the operational readiness of critical network infrastructure. This role focuses on advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.

Additionally, the Senior Help Desk Technician (Tier 3) will be responsible for configuring and troubleshooting printers, CAT5-6, Fiber, and managing Video Teleconferencing (VTC) systems to facilitate seamless mission communications. While managing high-level escalations, the Senior Help Desk Technician (Tier 3) shall maintain daily operational workflows by actively answering customer support calls, resolving daily IT tickets, and performing standard Tier 3 help desk responsibilities to ensure comprehensive, end-to-end user support. The Senior Help Desk Technician (Tier 3) shall have at least 7 years of experience and a CompTia SEC+ certification or equivalent that meets DoD 8140/8570.01‑M foundational qualification requirements.

7. ACTR Help Desk (Tier 2) – The ACTR supports coordination and communication among organizational elements, offices, departments, and commands within BSO-12 and performs work in accordance with applicable Government policies and procedures. Responsible for providing all NMCI-related support and coordinating NMCI-related issues between BSO-12 organizational elements and the DON ECH II CTR in support of BSO-12; researching and providing advice on NMCI issues; researching product availability and pricing; and procuring supplies/equipment refresh, training, account creation and printing services. The ACTR Help Desk (Tier 2) shall have a minimum of 3 years of experience as an ACTR within the Federal IT sector of the United States Navy.

8. Cyber Security Administrator - See PWS

9. IA II - Responsible for safeguarding enterprise networks and enforcing strict security protocols. The IA II shall also actively monitor network defense systems, mitigate identified vulnerabilities, and ensure continuous compliance with DoW cybersecurity policies. The IA II shall perform routine vulnerability scans, administer security policies, and support incident response efforts to maintain a hardened IT environment acting as the ISSE. The IA II shall have at least 3 years of direct cybersecurity experience, a Bachelor's degree in an IT discipline, and hold relevant certifications, including CompTIA CySA+, or Security+, or equivalent that meet DoD 8140/8570.01-M IAT Level II.

10. Senior Certification and Accreditation Specialist (Level III) - Responsible for spearheading the Assessment and Authorization (A&A) lifecycle, leading Risk Management Framework (RMF) processes, strictly utilizing eMASS to develop comprehensive system security plans, assessing complex security controls, and managing Plans of Action and Milestones (POA&Ms). The Senior Certification and Accreditation Specialist (Level III) is also responsible for successfully securing and maintaining Authorities to Operate (ATOs) for mission-critical enclaves. The Senior Certification and Accreditation Specialist (Level III) shall have at least 7 years of specialized RMF/A&A experience, at least a Bachelor's degree in an IT discipline (but Master's degree is preferred), and hold relevant certifications, including CISSP, or CISM, or equivalent that meet DoD 8140/8570.01-M IAM Level III.

11. System Administrator – Responsible for the provision, configuration, and maintenance of foundational server infrastructure and core network services. The System Administrator shall also manage Active Directory, Group Policy Objects (GPOs), file/print services, and enforce routine OS patching schedules. The System Administrator shall ensure high availability and optimal performance of server environments and provide Tier 2/3 troubleshooting for complex user and system issues. The System Administrator shall have at least 3 years of system administration experience, a Bachelor's degree in IT or Computer Science, and hold DoD IAT Level II (e.g., Sec+) and relevant OS certifications.

12. Senior Systems Administrator - Responsible for designing, implementing, and governing enterprise-scale server and virtualization architectures. The Senior System Administrator shall also ensure the health and performance of critical infrastructure, manage clustered environments (e.g., VMware, Hyper-V), disaster recovery solutions, and advanced enterprise storage. The Senior System Administrator serves as the final technical authority for system-level troubleshooting and capacity planning. The Senior System Administrator shall have at least 7 years of advanced systems engineering experience, a Bachelor's degree in IT or Computer Science, and hold DoD IAT Level II/III and advanced OS/Virtualization certifications.

13. SharePoint Developer - Responsible for architecting, coding, and deploying customized collaborative solutions on DoD SharePoint environments, building complex workflows, designing custom web parts, integrating third-party APIs, and modernizing legacy processes into automated digital forms. The SharePoint Developer shall optimize site architecture to support secure, high-efficiency information sharing across the command. The SharePoint Developer shall have at least 3 years of experience in software and SharePoint development; a Bachelor’s degree in computer science or software engineering is preferred.

14. Database Administrator - See PWS

15. Senior Database Administrator (DBA) – Responsible for architecting, securing, and maintaining enterprise database systems (e.g., SQL Server, Oracle), leading database performance tuning, implementing high-availability/failover clustering, and ensuring rigorous data backup and disaster recovery protocols. The Senior DBA shall dictate database security postures and guide data migration strategies for large-scale applications. The Senior DBA shall have at least 7 years of enterprise database management, a Bachelor's degree in IT/Computer Science, and hold DoD IAT Level II/III and relevant Database certifications.

16. SharePoint Administrator – Responsible for managing the configuration, health, and security of enterprise SharePoint farms and site collections, administering site permissions, managing storage quotas, executing platform patching, and troubleshooting end-user access issues. The SharePoint Administrator will ensure the platform adheres strictly to data governance and operational readiness standards. The SharePoint Administrator shall have at least 3 years of SharePoint farm/site administration, a Bachelor's degree in an IT discipline, and hold a DoD IAT Level II certification.

17. Technical Writer – Responsible for translating complex engineering processes into clear, compliant Standard Operating Procedures (SOPs), user manuals, and RMF security documentation. The Technical Writer shall also ensure that all materials adhere strictly to DoD formatting and terminology standards for immediate use by technical and non-technical personnel. The Technical Writer shall have at least 3 years of experience technical writing in an IT/DoD environment; a Bachelor’s degree in English, Communications, or IT is preferred.

18. Senior Application Developer – Responsible for driving the full Software Development Life Cycle (SDLC) for mission-critical software solutions, designing secure application architectures, leading code reviews, implementing DevSecOps pipelines, and mentoring junior developers. The Senior Application Developer shall develop complex backend logic and API integrations while ensuring all code strictly complies with DoD security baselines. The Senior Application Developer shall have at least 7 years of full-stack software development experience, at least a Bachelor's degree in Computer Science (but Master's degree in Computer Science preferred) and hold relevant certifications in DoD IAT Level II and secure coding principles.

19. Application Developer – Responsible for coding, testing, and maintaining robust software applications, writing clean, scalable code based on finalized technical specifications, identifying and debugging software defects, and integrating front-end interfaces with secure backend databases. The Application Developer shall participate in daily stand-ups and ensure all deliverables pass rigorous automated and manual testing. The Application Developer shall have at least 3 years of programming and software development experience and a Bachelor's degree in Computer Science or a related field.

20. Web Designer – Responsible for crafting intuitive, accessible, and highly functional user interfaces for government portals, generating wireframes, creating engaging graphic elements, and writing foundational HTML/CSS/JavaScript. The Web Designer shall ensure 100% compliance with Section 508 accessibility standards and DoD branding guidelines across all digital assets, which is a critical requirement. The Web Designer shall have at least 3 years of UI/UX and web design experience; a Bachelor’s degree in Web Design, Graphic Design, or IT (preferred).

21. Web Developer – Responsible for building, deploying, and maintaining secure, high-performing websites and web-based applications, developing responsive front-end layouts, managing backend Content Management Systems (CMS), and optimizing web server performance. The Web Developer will troubleshoot browser compatibility issues and ensure all web properties maintain uptime and strict compliance with military security directives. The Web Developer shall have at least 3 years of web development (front-end and back-end) experience, a Bachelor's degree in Computer Science or Web Development, and hold a DoD IAT Level II certification.

Labor Category Descriptions and Qualifications to Supplement the Performance Work Statement