PWS Environmental Awareness Training System.pdf

PERFORMANCE WORK STATEMENT (PWS) ENVIRONMENTAL AWARENESS

TRAINING SYSTEM (EATS)

1. INTRODUCTION

The Contractor shall provide all management, administrative, and technical support services required to deliver and maintain web-based EATS to Navy activities located worldwide. The contractor shall be responsible for maintaining the content on the site and ensuring that it is consistent with Federal, State and Local laws and regulations. The system shall be made available to all residents, employees and contractors associated with the installations.

2. BACKGROUND

The Navy is responsible for ensuring that its employees and its Contractors, (acting as its agents) comply with federal and state laws, environmental rules and regulations in accordance with OPNAV M-

5090.1. Environmental violations are a particular concern to the Navy. Notices of Violation (NOVs) reflect negatively on the Navy’s environmental stewardship and can result in financial penalties.

Ignorance of the regulations is often cited as a root cause of noncompliance with environmental regulations. Through EATS of both its employees and Contractors, the Navy seeks to limit its liability associated with violations and improve its reputation as a good neighbor and steward of the environment.

3. SCOPE

This contract is for the purchase of subscriptions to web-based EATS. The accuracy and completeness of the content on the web site is the responsibility of the Contractor. The Government may and will provide comments on the training content; however, the contractor is responsible for researching, developing, and presenting the content on the web site.

4. DEFINITIONS AND ACRONYMS

4.1 CNIC: Commander Naval Installations Command

4.2 Command: A unit or units, an organization, or an entire area under the control of one individual.

4.3 CONUS: Continental United States

4.4 Customization: Customization allows the installations to add base specific instructions, pictures and other content to EATS. Customization may also include the addition or removal of some the Contractor owned content from installation’s system. Customization does not include development of new training modules by the Contractor.

4.5 COR: Contracting Officers Representative

4.6 DoD: Department of Defense

4.7 EATS: Environmental Awareness Training System

4.8 ECATTS: Environmental Compliance Assessment, Training, and Tracking System

4.9 FEAD: Facilities Engineering and Acquisition Department – A component of a public works department (PWD) at the installation that oversees construction and acquisition activities at that location.

4.10 FGS: Final Governing Standards

4.11 Home page: The main or first page of a Web site, typically with hyperlinks to the other pages.

4.12 Host Nation: A Nation other than the United States where members of the U.S. Armed forces are present in camps or bases to conduct or support military operations. This may include both Military and civilian personnel.

4.13 Installation: A military base or camp

4.14 KO: Contracting Officer

4.15 Media: Media are sub programs within the Navy environmental program. They include but aren’t limited to drinking water, storm water, wastewater, air, hazardous waste, NEPA, endangered species, solid waste, pollution prevention, etc.

4.16 Navy Region: A collection of bases or installations

4.17 NTR: Navy Technical Representative

4.18 OEBGD: Overseas Environmental Baseline Guidance Document

4.19 OCONUS: Other than Continental United States and Overseas

4.20 Roll up: An accumulation of data from smaller components that is then included for reporting as part of successively larger components.

4.21 System Maintenance: Maintenance is all work necessary to assure the continued function of the system at optimum performance levels, including but not limited to such items as updating the system with base provided content, updating regulatory information, changes to basic reports, additions of new user provided content that doesn’t require programming;

debugging of the program, etc. It also includes database management and data clean-up.

4.22 Trades: Particular occupations, especially those that involve a skill like painting, plumbing or carpentry.

4.23 Web browser: A web browser is a software application that enables a user to display and interact with text, images, and other information typically located on a web page at a website on the World Wide Web or a local area network. Text and images on a web page can contain hyperlinks to other web pages at the same or different website. Web browsers allow a user too quickly and easily access information provided on many web pages at many websites by traversing these links. Web browsers format HTML information for display, so the appearance of a web page may differ between browsers.

5. SPECIFIC REQUIREMENTS

The Contractor shall provide all labor, materials, equipment, and technical and management support services to deliver and maintain web-based EATS to Navy activities located worldwide as described in the PWS. Task Orders will be issued for work under this contract and will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order.

5.1 Site maintenance and subscription service. The Contractor shall maintain the sites and any other sites added by the Government. Sites are subject to change. Additional sites may be added by the Government as specified in the applicable option Contract Line Item (CLIN) in the Schedule of Services in the contract. After the initial site deployment, site maintenance will be a part of the subscription service.

5.1.2 The Government will be billed a monthly subscription service for each site requested by the Government and maintained by the Contractor.

5.1.3 The Schedule of Supplies/Services in the solicitation provides the CLINs for possible tasks such as course customizations, new course developments, government added courses, course translations, and SAKAI CLE program support. All quantities are estimated, and periods of performance are measured from issue date of the task order.

5.1.4 Invoices for completed services shall be provided to the COR on a monthly basis.

5.2 Training Performance, minimum number, development/addition, translation, and application:

5.2.1 Performance Objective: Provide Web Based Environmental Awareness Training.

5.2.2 Performance Standard: Upon award of this contract, the Contractor shall provide web-based EATS that is organized into media specific training modules and shall be in compliance with at a minimum Federal statutes and regulations. The customization will be required to be in accordance with the state, sometimes local and DoD policies, instructions, and guidance on an installation basis. All Navy personnel, civilians and contractors associated with a subscribing installation or facility shall have unlimited 24-hour access to the system and training. There shall be no out of compliance course content.

5.2.3 At a minimum, the 13 mandatory EATS classes shall be provided in a library of media specific training modules that follow applicable Federal, state, and local statutes and regulations, and with DoD policies, instructions, and guidance. Additionally, other courses being offered shall be in the library. It is the responsibility of the contractor to develop and provide the 13 mandatory EATS classes and other courses. Course content shall be in accordance with OPNAV M-5090.1 and current industry environmental standards. If environmental related course content is found to be out of compliance the Contractor shall immediately notify the KO and the NTR with recommendations for appropriate action.

Regulatory compliance and adherence to policies, instructions, and guidance, may be determined by monitoring of course content and validated, documented customer complaints or concerns.

5.2.4 Development/ addition of other EV Awareness Courses may be required at a future date and will be added at a fixed price as specified in the applicable CLIN in the Schedule of Supplies/Services in the contract. Any subscription charges for newly developed or added courses will be a part of the overall subscription service and included in the applicable Subscription Service CLIN. Videos may also need to be purchased and added to the training site.

5.2.5 The NTR may request that courses be translated into different languages and will be added as a fixed price as specified in the applicable option CLIN in the Schedule of Services in the contract. After the initial translation, any content changes shall be translated as part of regular content maintenance. The languages that courses are most likely to be translated into are Spanish, Italian, Greek, Japanese, Korean, German, and French.

5.2.6 The training application must be compatible with current EATS training being used by the Navy and other DOD component/Federal agencies. It must maintain continuity of service with existing EATS being used by the Navy, as well as be expandable to other DOD components and the Department of Homeland Security (DHS). Upon award of this contract, there shall not be a lapse in current Navy EATS content or training.

5.3 Training Plans, Construction, and Module Length:

5.3.1 Training Plans - The Contractor shall develop training plans that are specific to particular trades or activities, i.e. painting, auto maintenance, etc. These plans shall identify what training modules are required. Training plans are subject to Navy approval and may vary by location. Anticipate no more than fifty (50) different trade or activities training plans.

Within one month of contract award, the Contractor shall develop training plans that are specific to particular trades or activities, i.e. painting, auto maintenance, etc. These plans shall identify what training modules are required.

5.3.2 Construction Contractor Training - The Contractor shall provide awareness level environmental training for construction sub-contractors that are specific to the type of work being done by each subcontractor. Sub-contractor types include but are not limited to Mechanical, Plumbing, Clearing and Grading, Painting, Framing as well as the General Contractor and the Quality Control Staff. Anticipate no more than thirty (30) different subcontractor training plans. The Contractor will develop unique training plans for prime and sub-contractors that are related to the type of work they do within one month of award of this contract. Note: These training plans are not the same as or included in the paragraph 3.2 training plans.

5.3.3 Training Module Length - The Contractor shall provide training in modules that may be completed in a timely fashion by the average user. The target time to complete one course should be approximately 20 minutes. The Contractor shall demonstrate through usage statistics that the average time to complete each module is less than 30 minutes. No single module shall average more than 45 minutes to complete.

5.4 Customization - The Contractor shall provide a customized “home page” for each installation where it is being deployed. The contractor shall work with the Installation Environmental representative to determine base specific requirements to be utilized in the training modules. The contractor will coordinate with the NTR and the Installation Environmental Program Manager and environmental staff to coordinate the content for their respective home page. The customization may include but not limited to local Standard Operating Procedures, photographs, Environmental staff directory and contact phone numbers and email addresses and links to the installation’s home web page and the environmental office’s web page. Coordination may be done via Defense Connect Online or other means of teleconferencing. The contractor shall customize the training and Home Page to the site where the training system is being deployed. Average Administrator satisfaction with the timeliness and quality of the customized site shall be a 3.5 or higher on a 5-point scale.

5.5 Testing - The Contractor shall provide a test for each training module to document user’s understanding of the material. The training system will include a competency test at the end of each module to ensure good comprehension of the material.

5.5.1 Training Certificates - The Contractor shall provide users with a Certificate of Completion when they complete a training module and training plan. The intent is for the user, especially contractors, to submit this training certificate to a Program Manager to demonstrate completion of the training requirement. The EATS shall create and store a personalized certificate of training for each training plan completed by the user. The user shall be able to print the certificate for his/her records.

5.6 System Availability - The EATS shall be always made accessible by the Contractor via a standard web browser with limited interruption of service. The contractor shall provide a log of interruption of services which will be made available to the Navy within five (5) days upon request. The Contractor shall keep the application on-line and accessible using a standard web browser for continuous use 24 hours a day, 7 days a week with less than 72 hours of interruption in service in a contract year.

5.7 Collaborative Learning Environment (CLE) – The Naval Safety and Environmental Training Center offers distance learning courses designed to train US Navy safety and environmental communities worldwide via a collaborative learning environment that allows for asynchronous and synchronous content delivery. The collaborative learning environment will also support resident courses with tools that provide file sharing, survey feedback, and course certificates. The contractor shall support the CLE with the latest version of Sakai software at vendor-hosted data centers.

5.7.1 Sakai Software - The Contractor shall host a Sakai CLE on a multi-server load balanced environment, at vendor data centers. This will be an on-demand hosted Sakai CLE environment and support service for an annual tiered level user subscription equivalent to 500 concurrent Full Time Equivalents (FTE) with option to quickly expand concurrent FTE capacity levels at increments of 50 FTEs or more. Actual user accounts would range between 3,800 and potentially expand to 10,000; however, due to the short duration of courses (less than 6 days) the anticipated concurrent FTE demand is considerably less. The Contractor shall maintain an on-line CLE application that is accessible using a standard web browser for continuous use 24 hours a day, 7 days a week with less than 72 hours of interruption in service in a contract year.

5.7.2 Technical and Consultation Services - The Contractor shall provide ongoing technical and consultation services and support, including scheduling, planning, research, and follow-up required to complete implementation and configuration. Ongoing support services associated with the subscription, including testing, packaging and installation of software releases and maintenance. Multi-tier software support and troubleshooting, intellectual property assurance, access to documentation, templates, tools and other related resources.

5.7.2.1 The Contractor will include a detailed description of their ongoing support services, including server backup and recovery plans; overall service availability levels; system uptime percentage within 30 days of contract award.

5.7.2.2 Contractor will include a detailed description of their support and service model including but not limited to Tier level descriptions and severity levels and descriptions with associated response times. The Contractor will also include descriptions of the type of personnel providing tier 2 and 3 level support, e.g., business analysts, system and/or application architects, etc. within 30 days of contract award.

5.7.3 Staff Training

5.7.3.1 Initial staff training - The Contractor shall provide if needed, onsite initial hands-on Sakai training for 15-25 instructor personnel and administrator training for 3-5 personnel.

5.7.3.2 The Contractor shall provide if needed, an option for residual annual training for new staff instructors and administrators. Estimate an ongoing annual training need for 3-15 instructors and 1-3 administrators.

5.7.3.3 The Contractor will provide system training to Instructor and Administrator personnel within 30 days of contract award. Include a detailed description of the training, including objectives and training length.

5.7.4 Site and Content Portability

5.7.4.1 Sakai training material provided by the government will be fully owned by the government and be transportable without restriction. The Contractor will provide a detailed description outlining the capability and process for transporting customer sites and content to non-vendor Sakai environments. Upon termination or completion of the contract, training content and material developed/provided by the government shall be exported to the government in a format recognizable by the government. All content developed on behalf of the Navy, will belong to the U.S. Navy.

5.7.5 Customization Programing Support

5.7.5.1 The Contractor shall provide programming support to include customizations and course content components. This could include design, develop, and deploy dynamic web content, including flash, HTML, etc., for use within training courses hosted in the Sakai CLE.

5.7.5.2 Within 30 days of notification, the contractor shall identify and provide configuration and customization support options including custom skins, logos, banners, and colors; provide a process and option for internal or third-party programming support, to include customizations and course content components, e.g.

dynamic web content, including Flash, etc.; provide Student Information System (SIS) integration with Navy’s SIS Application Program Interface (API).

5.8 Content Maintenance

5.8.1 Regulatory Accuracy - The Contractor shall maintain the content in the training system such that it provides up to date and accurate information related to State and Federal laws and regulations. The training content shall be accurate and updated regularly or as needed.

5.8.1.1 The Contractor shall update the training system with new State and Federal regulatory information within one month of a new regulation being promulgated.

5.8.2 Regulatory Accuracy Overseas - Where the training system is employed in countries OCONUS. The Contractor shall ensure that the system is consistent with the Overseas Environmental Baseline Guidance Document (OEBGD) and the Final Governing Standards (FGS) for the Host Nation.

5.8.2.1 Where the training system is used OCONUS, the Contractor shall ensure that the training system is consistent with the OEBGD and the host nation FGS. OEBGD and FGS changes will be reflected in the training system within one month of being made aware of changes needed in those source documents.

5.8.3 Request Base Specific Content for Updating - The contractor shall regularly solicit input from Navy subscribers for additions and improvements to the EATS.

5.8.3.1 The Contractor shall solicit input from the installations’ environmental offices for updating EATS every contract year.

5.8.4 Base Specific Content Maintenance - The Contractor shall respond to customer and administrator comments and suggestions on the system in a timely and courteous fashion.

5.8.4.1 The Contractor shall update EATS with new user provided content within one month of having it provided and authorized by the NTR.

5.8.5 Content Change Approval - The Contractor shall develop and follow a protocol for what level of approval is required to make changes to the system. This protocol will consider applicability of the comment to a page, an installation site, multiple sites, or the need for changes in the program operation. The protocol must be approved and accepted by the Contracting Officer.

5.8.5.1 Within one month of award of this contract, the contractor shall develop and submit protocol for approval by the Navy describing how change requests for the content and the program will be managed. The plan shall describe what level of Navy approval should be provided prior to making the change.

5.8.6 Content Ownership - At the end of contract period, the training content /material developed by the government shall be exported to the government.

5.8.6.1 Content shall be exportable to the government in a format recognized by the government. Upon termination or completion of the contract, training content and material developed/provided by the government shall be exported to the government in a format recognizable by the government.

5.9 Help Desk - The Contractor shall operate a help desk to provide timely customer support by phone and email to users. The Contractor shall respond to assistance requests from a user or administrator within 48 hours.

5.10 Customer Satisfaction - The Contractor shall track customer satisfaction with the program. The satisfaction level of both users and administrators shall be measured and reported.

5.10.1 The Contractor shall solicit random feedback from users on content quality, customer service and ease of use. On a 5-point scale the Contractor shall maintain an average of 3.5 or better on a quarterly basis.

5.11 Administration - The Contractor shall develop and maintain a web site were EATS user data is collected and stored for use by Navy administrators. The Contractor shall provide a restricted access administrative section within the web site where training records and data are collected for tracking and reporting user data.

5.12 Administrative Authority - The Contractor shall establish multiple levels of administrative authority that restrict access to the administrators’ web site. Administrative authority levels shall be proposed and incorporated into the training system within one month of award of contract.

5.13 Data Collection - The Contractor shall collect and provide data on system users, their training records, and test scores quarterly. Training administrators shall be given access to training records and be able to track training by Navy Unit Identification Code as provided. This data is to be used to validate the success of the system in providing training to users.

5.13.1 The training system Administrators shall be surveyed on the quality and completeness of user data collected in the system. On a 5-point scale the Contractor must maintain an average of 3.5 or better on an annual basis.

5.14 Data Reporting - The Contractor shall provide queries and reports for Navy administrators.

Administrative data shall be collected, and the training system shall have a series of standard reports.

5.14.1 Administrator Satisfaction with Reports

5.14.1.1 The Contractor shall provide reports that are specific to each individual, tenant or contractor on an ongoing basis. The data from these reports shall “roll up” into reports for the FEAD, Installation, FEC, Region, or Command.

5.14.1.2 Reports shall be organized in such a way that local training system administrators see the data for their location, regional administrators see the data for all the installations in the Region / FEC, and National Administrators see all of the data and have reports for the entire system.

5.14.1.3 The training system Administrators shall be surveyed on the applicability and usefulness of the training system’s reports. On a 5-point scale the Contractor must maintain an average of 3.5 or better on an annual basis.

5.14.2 Quarterly Reports- The Contractor shall provide Quarterly Reports to the Contracting Officer’s NTR within 30 days at the end of each quarter. The reports shall include the following:

5.14.2.1 The Contractor shall describe the status of resources, report on activity and progress toward accomplishing objectives, and document the results of project efforts.

5.14.2.2 The Contractor shall document the status of deployment and customization as well as provide user statistics and the results of user surveys.

5.14.3 Year-End Report

5.14.3.1 The Contractor shall provide a year-end report to the Contracting Officer’s NTR within 30 days of the end of the year. The report shall describe annual training system utilization, modules available, students trained, and any other information deemed relevant to training outcomes.

5.15 Application Compatibility

5.15.1 The Contractor shall integrate training records with other DoD training systems to the maximum extent practicable. Examples of other training systems currently being used are the Total Workforce Management System (TWMS) and the Corporate Enterprise and Training Activity Resource System (CeTARS).

5.15.1.1 The Contractor shall provide data electronically as requested in support of Navy efforts to electronically transfer student training records to Navy and other DoD training commands or record keeping systems.

5.16 Project Schedule - The Contractor shall plan and schedule activities and milestones. The Contractor will create a Project Schedule for deployment and routine maintenance of the training systems at each installation/command. These schedules shall be provided to the Navy Technical Representative (NTR) within 30 days of award of the contract.

5.17 Progress Review Meetings

5.17.1 The Contractor shall plan, host, and participate in a kickoff meeting, if deemed necessary by the government, in the Norfolk, Virginia area within 30 days of contract award. The kickoff meeting, if required, shall be attended by the core team responsible for the administration, planning, and running of the training system.

5.17.2 The contractor shall plan, host, and participate in quarterly progress review meetings at a location/venue within CONUS as determined by the NTR. Quarterly meetings may be done via a web-based application or in person at military bases. In-person meetings shall not exceed two full days in length plus travel time for a minimum of two people.

5.18 Meeting Agenda - The Contractor shall prepare a draft agenda and meeting handouts and submit them to the NTR five days prior to the meeting. The Contractor shall incorporate the NTR’s comments into the final meeting agenda and handouts.

5.18.1 Meeting Minutes-the Contractor shall prepare and distribute meeting minutes within five days after the conclusion of the meeting. Draft Minutes of the quarterly progress review meeting shall be submitted to the contracting officer’s technical representative no less than 7 calendar days after the meeting. Final meeting minutes will be approved within 30 days after the conclusion of the meeting.

6. Ramp-up Plan.

The contractor shall provide a Ramp-up Plan that clearly details an approach/plan for the Phase-In of Services defined in the PWS.

6.1 The Phase-In of Services shall commence at time of contract award and continue for the first sixty

(60) days of the base year period of performance. During the phase-in Ramp-up period, the successor contractor shall prepare to assume full responsibility for the developmental and deployment of all services currently being provided for by the incumbent in accordance with the terms and conditions of the contract. The Phase-In of Services shall be completed prior to the expiration of the current contract.

6.2 The contractor shall be responsible for the establishment of services and shall provide:

6.2.1 A comprehensive Ramp-up plan including a detailed timeline for all actions necessary for a smooth progression of training service within 15 days of contract award.

6.2.2 A Contingency Plan detailing management initiative of any issues/obstacles anticipated during the phase-in of services with proposed solutions within 15 days of contract award.

7. Labor Categories

The contractor shall provide qualified personnel for all work performed under this contract. Contractor personnel must meet the qualifications defined in the Labor Category Descriptions.

8. Service Contractor Reporting (SCR)

Services Contract Reporting (SCR) requirements apply to this contract. The contractor shall report required SCR data fields using the SCR section of the System for Award Management (SAM) at following web address: https://sam.gov/SAM/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://sam.gov/SAM/.”

9. Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information

Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for Contractor Employees and Eligibility for Access to Classified National Security Information, Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The 5 CFR 32 Part 157 in concert with DoD Manual 1000.13, Vol 1, implements the Federal Standards.

APPLICABILITY

This text applies to all DoD sponsored individuals who require CAC eligibility (or login and P/W if acceptable per contract) for: Physical access to DoD facilities or non-DoD facilities on behalf of DoD;

Logical access to information systems (whether on site or remotely); or remote access to DoD networks that use only the CAC logon for user authentication, or access to sensitive and protected information.

This applies to the Office of the Secretary of Defense, the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Commands, the Office of the

Inspector General of the DoD, the Defense Agencies, the DoD Field Activities, and all other organizational entities within the DoD (hereinafter referred to collectively as the "DoD Components").

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

10. ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

11. START-UP PERIOD

All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall make all necessary preparations to assume full responsibility for productive performance of the performance start date. Definition of “productive”:

a. Visit Authorization Request (VAR)

b. Contractor Information Sheet (CIS)

c. Completed EQIP (Electronic Investigation)

d. All contractor resource(s) must have an active JPAS profile.

e. Common Access Card (CAC)

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services and no reimbursement will be paid by the government for efforts expended during the start-up period.

Note (2): Foreign Nationals are not allowed access to the functional/system side of Enterprise Resource Planning (ERP).

12. ACCESS TO DOD INFORMATION TECHNOLOGY ( IT) SYSTEMS

In accordance with (IAW) Secretary of the Navy (SECNAV) M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to sensitive information.

Sensitive information includes information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information System Security Manager (ISSM)/Information Assurance Manager (IAM).

Contractor employees requiring privileged, or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation, which is a higher-level investigation than the National Agency Check with Law and Credit (NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High-Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1 and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation.

When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s CSM and ISSM/IAM upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources.

The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Cyber Awareness training and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three workdays after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL

PROCESS FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR

PERFORMING SENSITIVE DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Non-Critical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility, or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product) Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission) Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the CSM upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s ISSM/IAM. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Cyber Awareness training and maintain a current requisite background investigation.

Contractor employees shall accurately complete the required investigative forms prior to submission to the Command Security Manager. The Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM);

Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract.

The Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hardcopy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Navy command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-

5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL

PROCESS FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE

DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

Must be either a US citizen or a US permanent resident with a minimum of 3 years of legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including an FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

SF-85 Questionnaire for Non-Sensitive Positions Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission) Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your CSM and ISSM/IAM for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER

(a) Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the Contractor's facilities or in any other manner communicate with Contractor personnel during the performance of this contract shall constitute a change under the "Changes" clause of this contract.

(b) The Contractor shall not comply with any order, direction or request of Government personnel unless it is issued in writing and signed by the Contracting Officer or is pursuant to specific authority otherwise included as a part of this contract.

(c) The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, the said authority remains solely with the Contracting Officer. In the event the Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in charges incurred as a result thereof. The address and telephone number of the Contracting Officer is:

Name: Christopher Whiteside Address: NAVSUP FLC Norfolk 1968 Gilbert Street Suite 600 Norfolk, VA 23511 Phone: (757) 443-0780 Email: christopher.d.whiteside2.civ@us.navy.mil

Navy Use of AbilityOne Support Contractor - Release of Offeror Information (Mar 2018)

NAVSUP Fleet Logistic Center, Norfolk may utilize contractor support through the AbilityOne Program, as needed, to perform contract closeout functions for this acquisition. Information, including business sensitive/confidential or proprietary data, that the offeror provides to the Government or information already in the possession of the Government may be viewed and utilized by the AbilityOne Program support contractor personnel during its contract performance. The information that may be made available to the support contractor may include, for example, pricing and technical proposals, historical contract, pricing and performance information, Commercial Asset Visibility (CAV) reporting information and similar data/information.

By submission of a proposal in response to this solicitation, the offeror and its subcontractors’ consent to a release of their business sensitive/confidential or proprietary data to the Government's AbilityOne Program support contractor personnel to perform close out services. Prior to the release of any such information to the support contractor, the support contractor will have in place with the Government a Non-Disclosure/Non-Use Agreement in accordance with the terms of the AbilityOne Program support contract.

Offerors may execute their own Non-Disclosure Agreement with the AbilityOne Program (AbilityOne contact information available from the contracting point of contact). The support contractor must provide copies of the executed agreements to the Contracting Officer and the Contracting Officer's Representative (COR) for the support contract; and the offeror/contractor for this acquisition must provide copies of the executed Agreement to the Contracting Officer for this acquisition. If the offeror/contractor seeks such a Non-Disclosure Agreement with the AbilityOne Program support contractor, the Agreement must be executed no later than the date of final delivery under the resulting NAVSUP Fleet Logistics Center, Norfolk contract.