N0018923Q02970002.pdf

N5701223RC00Q2C

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to update the PWS and answ er questions.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 8

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 25-May-2023

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X N0018923Q0297

X 9B. DATED (SEE ITEM 11)

22-May-2023

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

25-May-2023

CODE

NAVSUP FLC NORFOLK CONTRACTING

NORFOLK OFFICE ATTN: E. ALLEN

1968 GILBERT STREET STE 600

NORFOLK VA 235113392

N00189 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N0018923Q0297

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE OF WORK STATEMENT

CNAF MISHAP APP/CASUALTY REPORTING APP/CO MISHAP GUIDE

PERFORMANCE WORK STATEMENT (PWS)

1.0 Introduction

1.0.1 Current US Navy policy directs mishap, incident, and casualty responses, including applicable reporting procedures. Historically, these response plans have not been standardized and has resulted in sub-optimal crisis preparation and response. Non-standardized responses result in an additional administrative burden for unit commanders to develop and maintain incident response and reporting protocol.

1.0.2 Naval Aviation Enterprise (NAE) requires comprehensive crisis solutions to enable key personnel across Naval Aviation to prepare for and respond to mishaps, personnel incidents, and casualty response scenarios. These solutions have been in place across Naval Aviation for over four years. CNAF commands depend on existing software applications to further assist with navigating undesirable events efficiently, effectively, and in compliance with applicable directives. This enhanced and standardized response capability has improved commands' ability to return to operational excellence following a crisis by decreasing leadership administrative burden, increasing command compliance with applicable directives, and positively contributing to command resilience.

1.1 Organizations to be supported include:

Commander, Naval Air Force, U.S. Pacific Fleet (CNAP) Commander, Naval Air Force, U.S. Atlantic Fleet (CNAL) Commander, Naval Air Force Reserve (CNAFR) Commander, Naval Air Training (CNATRA) Various Subordinate Commands under the administrative authority of CNAF

1.2 Scope

1.2.1 The scope of this Performance Work Statement (PWS) is to define the technical support services and training for mishap, incident, and casualty reporting. This shall encompass the sustainment and update of the existing computer application (APP) suitable for Apple Operating System and Android Operating System. This APP is referred to as the “CNAF CO Guide” APP. Additionally, a printable “CNAF CO Guidebook” will be sustained and updated as necessary. As well, a “CNAF Casualty” APP will be sustained and updated as necessary and available in Apple and Android Operating Systems. APP Training shall be provided at multiple leader development forums and technical support services (i.e., help desk) shall be made available as defined in Sections 3.1 and 6.2 these products are to be made available to personnel supported within organization listed in Section 1.1 encompassing approximately 2000 users.

1.2.2 Users for the “CNAF CO Guide” APP and CNAF CO Guidebook are Echelon IV/V command leadership (CO, XO, CMC), unit department heads, safety department personnel, senior watch officers, Sexual Assault Prevention and Response (SAPR) Unit Victim Advocates (UVA), and Suicide Prevention Coordinators (SPC).

1.2.3 Users for the “CNAF Casualty” APP are Echelon IV/V command leadership (CO, XO, CMC) spouses, unit department heads’ spouses, and command OMBUDSMAN personnel.

2.0 Objective

The objective of this PWS is to outline all requirements of IntegriTek Consulting, LLC. These requirements include:

2.0.1 Technical sustainment and updates of existing:

CNAF CO Guide APP – Apple Operating System (iOS) CNAF CO Guide APP – Android Operating System (Android OS) CNAF CO Guide – printable booklet provided in a Portable Document Format (PDF) CNAF Casualty APP – Apple Operating System (iOS) CNAF Casualty APP – Android Operating System (Android OS)

2.0.2 Training for:

CNAF CO Guide APP – Apple Operating System (iOS) CNAF CO Guide APP – Android Operating System (Android OS) CNAF Casualty APP – Apple Operating System (iOS) CNAF Casualty APP – Android Operating System (Android OS)

2.0.3 Help-Desk support for:

CNAF CO Guide APP – Apple Operating System (iOS) CNAF CO Guide APP – Android Operating System (Android OS) CNAF Casualty APP – Apple Operating System (iOS) CNAF Casualty APP – Android Operating System (Android OS)

2.1 Support includes:

2.1.1 Routine monitoring of all changes to Department of the Navy (DoN) and Department of Defense (DoD) policies for all Sexual Assault Prevention and Responses (SAPR) programs, suicide prevention programs, CNAF mishap reporting guidance/directives, Diversity, Equity, and Inclusion (DEI) program, and Family Planning Policy program, and Equal Opportunity (EO) program.

2.1.2 Routine monitoring of all changes to CNAF policies for Field Naval Aviator Evaluation Board (FNAEB), Hazard Report (HAZREP), Physiological Event (PE) reporting, Things Falling off Aircraft (TFOA) reporting, Mishap reporting, and ADP/IT violation reporting.

2.1.3 Provide updates to CO Guide APPs and CO Guide booklets within seven days of changes to aforementioned polices being announced/released.

2.1.4 Provide updates to CNAF Casualty APP within seven days of changes to casualty response polices being announced/released.

2.1.5 Provide minimum of 1.5 hours of mishap response instruction to Commanders and Command Master Chief Petty Officers (CMC) in all CNAP/ CNAL Prospective Executive Officer (PXO)/ Prospective Commanding Officer (PCO)/CMC courses.

2.1.6 Provide minimum of 1.0 hours of mishap response instruction to spouse participants in all CNAP/ CNAL PXO/PCO/CMC courses.

2.2 APP Security Requirements

The APPs shall contain unclassified information only.

2.3 Privacy Act

Work on this project requires that Contractor personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations. Contractor personnel are expected to sign a Non-Disclosure Form.

3.0 Tasks Description

The Contractor’s specific tasks are covered under four primary functions: User Training, Technical Support, Technical Sustainment, and Help Desk Support.

3.0.1 User Training – Deliver recurring, on-site training to end users regarding APP content and usage via PXO/PCO/CMC Course of Instruction (CoI) at CNAP Headquarters (HQ) and CNAL HQ locations.

3.0.2 Technical Support – Provide immediate, real-time support to users for APP installation and user reported technical issues.

3.0.3 Technical Sustainment - Routine monitoring of all changes to DoN, CNAF, and DoD policies for all Sexual Assault Prevention and Responses (SAPR) programs, suicide prevention programs, Diversity, Equity, and Inclusion (DEI), and Family Planning Policy program, Equal Opportunity (EO) program; and to CNAF policies for Field Naval Aviator Evaluation Board (FNAEB), Hazard Report (HAZREP), Physiological Event (PE) reporting, Things Falling off Aircraft (TFOA) reporting, Mishap reporting, and ADP/IT violation reporting.

3.0.4 Help Desk Support - Technical support of the APPs to all non-deployed and deployed users shall be available 24 hours per day, 365 days per year.

4.0 Deliverables

4.1 On-time delivery of APP support to end-users as requested including unlimited app licenses.

4.2 Delivery of up-to-date PDF files for printable versions of the CNAF CO Guide booklet to CNAP/CNAL/CNAFR/CNATRA POCs within 45 days of scheduled CoI. Printing the documents and the associated cost of printing are the responsibility of the government.

4.3 With every visit to CNAP HQ, a Technical Publication of all app data shall be delivered to the COR via electronic media transfer to a government owned/Navy Networked approved external hard drive.

4.3.1 The aforementioned external hard drive shall be furnished by the COR.

5.0 Government Furnished Items and Services

The requiring activities will provide a classroom onsite at each training location, equipped with audio visual presentation tools. Additionally, access to DoD Instructions and Policy will be provided.

6.0 Other Information

6.1 Hours of Work

6.1.1 Contractor personnel are expected to conform to client agency normal business hours, Monday through Friday with the exception of federal holidays , during training as outlined in paragraph 3.0.1.”

6.2 Travel

6.2.1 Travel is required and shall be a part of the compensation for this contract as a separate CLIN. All travel arrangements (to include: airfare/lodging/car rental/meals and incidentals) shall be made by the Contractor so as to arrive at on-site training events the day prior to the scheduled CoI and in coordination with designated CNAP/CNAL staff points of contact in coordination with the COR.

6.2.2 Travel dates and locations are to be confirmed and approved by the Technical Assistant (TA) in writing, prior to commencement of any travel. Any travel costs not approved in advance will be disallowed.

Contractor will provide receipts for all travel related expenditures. Any increase in travel must be approved in advance and in writing, in the form of a modification to the delivery order, from the Contracting Officer.

6.3 Anticipated training events include:

Four trips annually to provide training to CNAP/CNAFR/CNATRA PXO/PCO/CMC Course.

Three trips annually to provide training to CNAL PXO/PCO/CMC Course.

6.4 Place of Performance

6.4.1 Training functions, as addressed above, will normally be performed at Government facilities on board Naval Air Station North Island, CA or Naval Station Norfolk, VA. However, additional locations may be required. Supported events will be designated by the government and communicated to contractor no later than 45 days prior to scheduled event.

7.0 Information Assurance Contractor Training and Certification

Not required. All technical support to be performed by Contractor-owned assets/equipment.

8.0 Period of Performance

The contract period of performance shall consist of a base period of twelve (12) months and include four (4), twelve-(12) month option periods and an option to extend six (6) months.

9.0 Security

9.0.1 The Contractor shall have access to Government data for the accomplishment of work under this agreement. Contractor will be required to have access to the Navy Marine Corps Intranet (NMCI) in support of this PWS, requiring issuance of a Common Access Card (CAC) by the government.

9.0.2 Contractor personnel with access to NMCI must comply with current DoD-mandated Information Technology (IT) training requirements. The current training requirements are:

COURSE TITLE FREQUENCY

DOD Cyber Awareness Challenge

(DOD-IAA-V12.0)

Annual My Navy Portal On-line http://my.navy.mil

Privacy and Personally Identifiable Information (PII) Awareness (DOD-PII-2.0)

Annual My Navy Portal On-line http://my.navy.mil

Records Management in the DON: Everyone Responsibly

(DOR-RM-010-1.1)

Annual My Navy Portal On-line http://my.navy.mil

9.0.3 All information or data developed under this contract belongs to and is the property of the U.S.

Government and shall be marked and handled as Controlled Unclassified Information (CUI). The contractor shall comply with all applicable DOD security regulations and procedures during the performance of this task order. Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, privacy act data, and government personnel work products, which are obtained or generated in the performance of this task order. The Trustworthiness clause is applicable to this task order. The contractor shall comply with all applicable DOD security regulations and procedures during performance of this task order. The contractor shall not disclose and must safeguard sensitive information, computer systems and data, privacy act data and government work products obtained or generated in performance of this task order. Contractor facility and all contractual personnel providing services under this contract must have clearances at time of start date.

9.0.4 Disclosure of Information: Information made available to the Contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the express prior written agreement of the Contracting Officer. The Contractor agrees to assume responsibility for protecting the confidentiality of Government records, which are not public information. Each employee of the Contractor to whom information may be made available or disclosed shall be notified in writing by the Contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

9.0.5 Limited Use of Data: Performance of this effort may require the Contractor to access and use data and information proprietary to a Government agency or Government Contractor that is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others. Contractor and/or Contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorize Government personnel or upon written approval of the Contracting Officer (CO).

9.0.6 The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no cost to the Government between the Contractor and the data owner that provides for greater rights to the contractor.

10.0 Quality Assurance Surveillance Plan (QASP)

In accordance with the Contract Administration Plan, the Contracting Officer’s Representative (COR) will measure and evaluate the contractor’s performance based upon the following terms:

Performance Objective

Performance Standards

Acceptable Level Of Quality (AQL)

Monitoring Method

Incentive

Quality of Service Meets contract technical requirements at least 90% of the time

Fulfills contract technical requirements, was proactive in response and improved methods at least 80% of the time

Review of task and contract deliverables, monitoring of employees

Excellent performance rating if technical requirements met 90% of the time.

Marginal to unsatisfactory performance rating if requirements met less than 80% of the time or less.

Schedule Meets schedule requirements at least 95% of the time

Meets schedule requirements at least 85% of the time

Evaluation of products submitted according to contractual or agreed schedule.

Excellent performance rating if technical requirements met 95% of the time.

Marginal to unsatisfactory performance rating if requirements met 84% of the time or less

Cost Control Meets Service and schedule requirements while keeping direct and indirect costs below awarded contract value.

Meets Service and schedule requirements while keeping direct and indirect costs within awarded contract value.

Review and projection of contractor invoices

Excellent performance rating if costs are below awarded contract value.

Marginal to unsatisfactory performance rating if costs exceed awarded value.

Business Relations Satisfy government concerns and issues within a reasonable time 90% of the time

Satisfy government concerns and issues within a reasonable time 80% of the time

Monitoring of daily interaction with government personnel, and customer complaints.

Excellent performance rating if responsive 90% of the time Marginal to unsatisfactory if responsive less than 80% of the time.

Management of Key Personnel

Contractor staffing provides exceptional contract performance with minimum government oversight

Contractor staffing provides satisfactory contract performance with some government direction.

Responsiveness of the contractor to government questions and concerns about contractor staff.

Excellent performance rating if contractor maintains staffing requiring minimal government guidance.

Marginal to unsatisfactory rating if contractor unresponsive to government staffing concerns.

Customer Satisfaction

Contractor satisfies contract requirements in terms of productivity, responsiveness, schedule and cost.

Contractor meets contract requirements with nominal government involvement and guidance.

Addresses government concerns.

Customer surveys and customer complaints.

Excellent performance rating for superior customer satisfaction.

Marginal to unsatisfactory rating for a large number of complaints and/or unresolved complaints

11.0 Contracting Officer’s Representative

The Contracting Officer’s Representative (COR) is Name: CDR Casey Mangine Position: CNAFR Safety Code: N00AS Phone: (619) 602-1297 E-Mail: casey.mangine2.mil@us.navy.mil

(End of Summary of Changes)