QASP_2-10-2017.doc

J. Quality Assurance Surveillance Plan (QASP)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to ensure systematic quality assurance methods are used in this performance based service contract. The Contractor shall perform in accordance with the QASP performance metrics, and the Government shall receive the quality of services identified in the contract. A properly executed QASP will assist the Government in achieving the objectives of this acquisition.

This contract provides assistance with Close In Weapon System (CIWS) Alteration Installation Team (AIT) Water Front Support. The resulting performance based contract will have cost plus fixed fee Labor CLINs, and cost only Other Direct Cost (ODC) CLINs. The period of performance for this contract will cover a base and four (4) options for a total of five (5) years. A properly executed QASP will assist the Government in achieving the overall objectives of this procurement.

2. AUTHORITY

Authority for issuance of this QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspection and acceptance of the services and documentation called for in service contracts, to be executed by the Contracting Officer or a duly authorized representative.

3. SCOPE

The QASP is put in place to provide Government surveillance and oversight of the Contractor’s efforts to assure that they are timely, effective and are delivering the results specified in the contract.

The Contractor’s performance on this contract will be evaluated by the Government as described below and summarized in the Contractor Self-Assessment Milestone Chart. The first evaluation will cover the period ending six months after date of contract award, with successive evaluations being performed in accordance with the Contractor Self-Assessment Milestone Chart, until the Contractor completes performance under this contract. The evaluation will encompass all work performed by the Contractor during the assessment period, but will not include cumulative information from prior assessments. The Contractor will complete a self-assessment of the work performed, to be delivered to the Contracting Officer’s Representative (COR) and the Contract Administrator, as identified in the contract, No Later Than (NLT) 60 days after the end of the assessment period. The self-assessment shall cover all areas of the Government QASP. Based on the evaluation results, provided by the COR and the Contract Administrator, the Contracting Officer will assign an overall performance rating. If the Contracting Officer assigns an “Unsatisfactory” performance rating for the period evaluated, the next option period will not be exercised. A final assessment shall be completed by the Government within four months of the completion date of the contract (inclusive of all exercised options).

CONTRACTOR SELF-ASSESSMENT MILESTONE CHART

BASE

OPTION I

OPTION II

OPTION III

OPTION IV

CLOSE

Month 2

Month 2

Month 2

Month 2

Month 2

Month 2

Month 3

Month 3

Month 3

Month 3

Month 3

Month 4

Month 4

Month 4

Month 4

Month 4

Month 5

Month 5

Month 5

Month 5

Month 5

Month 6

Month 6

Month 6

Month 6

Month 6

Month 8

Month 8

Month 8

Month 8

Month 8

Month 9

Month 9

Month 9

Month 9

Month 9

Month 10

Month 10

Month 10

Month 10

Month 10

Month 11

Month 11

Month 11

Month 11

Month 11

Month 12

Month 12

Month 12

Month 12

Month 12

Contractor Self- Assessment Reporting Due Date

4. GOVERNMENT RESOURCES AND RESPONSIBILITIES

The following Government resources shall have responsibility for the implementation of this QASP:

Procurement Contracting Officer – The Procurement Contracting Officer (PCO) ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interest of the United States in the contractual relationship. It is the PCO that assures the Contractor receives impartial, fair and equitable treatment under the contract. The PCO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance. The PCO for this contract is identified in Section G.

Contract Administrator – An individual assigned by the PCO to assist in the daily administration of the contract. The Contract Administrator also provides input to the PCO and the COR as to the quality of performance for areas addressed in this QASP. The Contract Administrator for this contract is identified in Section G.

Contracting Officer’s Representative – The Contracting Officer’s Representative (COR) is responsible for technical administration of the contract and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms or conditions shall be referred to the PCO for action.

Government Technical Point of Contact – The COR designates an individual Government Technical Point of Contact (TPOC) to assist in administering specific projects under the contract. The Government TPOC is responsible for assisting in administering a specific project under the contract. A Government TPOC cannot, in any manner, alter the scope of the contract, make commitments or authorize any changes on the Government’s behalf.

5. METHODS OF QA SURVEILLANCE

a. QASP – The below listed methods of surveillance shall be used by the COR in the technical administration and the PCO/Contract Administrator in non-technical administration of this QASP. The QASP will be the prime determinant in exercising the option.

b. Contractor Performance Assessment Report System (CPARS) – The market place for information technology, engineering, and management support services is very competitive. As such, the successful offeror has a vested interest in the Government generated CPARS under this contract. Additionally, an evaluation using the CPARS format will be performed at the end of each year of performance. This evaluation will be one determinant in exercising an option. For this procurement, the Government will address the quality of product or service, schedule, cost control, business relations, management, and other important areas. As this information may affect future source selections throughout DoD, and the continuation of the contract, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool with the QASP.

6. DOCUMENTATION

In addition to providing annual reports to the Contracting Officer, the COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function. The COR shall forward these records to the Contracting Officer at termination or completion of the contract.

7. SURVEILLANCE

The tables below set forth the performance ratings, standards, outcome and surveillance methods to document the results of the surveillance on an annual basis, as well as interim and informal reviews (i.e., In-Process Reviews (IPRs)) on a more frequent basis.

(a) Performance Ratings: The Government will evaluate the Contractor’s performance of the Performance Work Statement (PWS) and the Contracting Officer will assign one of the following ratings:

(1) Excellent

(2) Satisfactory

(3) Unsatisfactory

The standards associated with these ratings are given in the following Table 1:

Table 1: Overall Performance Ratings

(b) Objectives/Determination

1. Interim/Informal

Interim/Informal performance evaluations will be provided to assess performance at each IPR.

2. Annual

The PCO will make a performance determination at the end of each evaluation period. The determination will be based upon the COR’s recommendations, the Contractor’s comments, including any Self-Evaluation Report, and any other information deemed relevant by the PCO. The PCO shall resolve disagreements between the COR’s recommendations and the Contractor’s comments/report regarding the evaluation. The PCO’s performance determination is unilateral and final. The PCO will document the determination and provide a copy to the Contractor within 30 days of receipt of the Contractor’s self-assessment.

Table 2: Objectives

(-) Does not meet the acceptable performance definition as a condition for exercise of Option I.*

(-) Does not meet the acceptable performance definition as a condition for exercise of Option II.*

(-) Does not meet the acceptable performance definition as a condition for exercise of Option III.*

(-) Does not meet the acceptable performance definition as a condition for exercise of Option IV.*

*The Government will not exercise the next option year term unless the contractor meets the acceptable performance definition.

(c) Performance Evaluation Criteria. The Contractor’s performance will be evaluated using the criteria and standards provided for each objective and identified in Tables 3 through 5 of this contract QASP.

(d) Organization. The performance evaluation organization consists of the PCO, who will serve as the

Determining Official, and the COR. In some instances, a TPOC will be assigned to the contract in addition to the COR.

(e) This performance evaluation does not replace any other requirement for evaluating Contractor performance that may be required by this contract such as a Contractor Performance Assessment Reporting System (CPARS) report or other required reports.

Table 3: Task Performance Evaluation Criteria and Standards

ODC funds are not properly tracked; exceed the awarded/funded ODC amount and/or are not within the scope of the contract.

Contractor routinely completes task within the originally agreed upon cost.

Funds and resources are generally used in a cost-effect manner. No major resource management problems are apparent

ODCs are reasonable, within awarded/funded ODC amount, within scope of the contract, and clearly identified.

Reductions in direct and indirect costs to the Government below contract estimated costs are noteworthy.

Contractor provides detailed cost analysis and recommendations to government for resolution of problems identified.

ODCs are well tracked/documented, within or below awarded/funded ODC amount, within scope of the TI/contract, and clearly identified.

Funds and resources are optimally used to provide the maximum benefit for the funds and resources available.

Documented savings are apparent.

Reports do not accurately track and clearly identify ODC items

Combating Trafficking in Persons IAW with FAR 52.222-50

Table 4: Performance Requirements Summary Table

SOW Task Area

Performance Objective

Performance Standard

Acceptable Quality Level

Quality Assurance Surveillance Plan Typical Monitoring Methods

3.2.1.1

Fabricate Fabricate: the Contractor shall provide the material, labor and services required to accomplish the installation of CIWS (Close-In Weapon System) S/As (Ship Alterations) or SCDs (Ship Change Documents). All work shall be accomplished in accordance with the assigned S/A or SCD.

Availability and responsiveness of Contractor personnel meets or exceeds requirements of the statement of work and applicable documents. Support delivered IAW agreed upon schedules.

Tools, contractor facilities and equipment are appropriate and adequate to complete required removal, installation and refurbishment. Current DoD policy and/or industry standards are followed.

3.2.1.2

Assemble Assemble: The contractor shall assemble all items requiring assembly in a manner free from defects, in accordance with drawing instructions, specifications, standards and all other information provided, as required for the accomplishment of stated S/As, SCDs or OAs.

Availability and responsiveness of Contractor personnel meets or exceeds requirements of the statement of work and applicable documents. Support delivered IAW agreed upon schedules.

Tools, contractor facilities and equipment are appropriate and adequate to complete required removal, installation and refurbishment. Current DoD policy and/or industry standards are followed.

3.2.1.3

Install

Tools and equipment are appropriate and adequate to complete required removal, installation and refurbishment. Current DoD policy and/or industry standards are followed.

3.2.1.4

Test

Tools and equipment are appropriate and adequate to complete required removal, installation and refurbishment. Current DoD policy and/or industry standards are followed.

3.2.1.5

ORDALT Installation Support

Tools, contractor facilities and equipment are appropriate and adequate to complete required removal, installation and refurbishment. Current DoD policy and/or industry standards are followed.

3.2.2.1

Material Manage-ment The Contractor shall provide adequate and secure space for material housing and management of hardware required to support installation and removal efforts as specified in this SOW. Material and hardware must be in accordance with CIWS Installation Data Package, ORDALT Text, Planning Yard (PY) SID (Ship Installation Drawing) package, or appropriate CIWS Drawing Package. The Contractor shall conduct periodic physical stock inventory audits to verify inventory reporting and ensure compliance with program policies.

Facilities are appropriate and adequate to provide adequate space for material housing and management of hardware required to support installation and removal efforts as specified in this SOW and the applicable documents.

Current DoD policy and/or industry standards are followed.

3.2.2.2

Hardware Shipment and Support

Current DoD policy and/or industry standards are followed.

3.2.3

Facilities

3.2.4

Project Manage-ment Services and Support On site management: The Contractor shall provide a Manager to supervise Contractor personnel and coordinate all activities with the CIWS In-Service Manager or the CIWS In-Service Engineering Agent (ISEA) AIT Manager.

Planning: The contractor shall develop and maintain a Plan of Actions & Milestones (POA&M) for each contract and submit to the Government for approval.

Tools: The Contractor shall ensure their employees are equipped with the proper tools necessary to complete the installations associated with CIWS and shipboard work.

The Contractor shall provide Liaison Action Request/Reverse Liaison Action Request (LAR) and (RLAR) drafting as required and provide to the Government OSIC.

Program Management: The contractor shall establish and maintain management operations that include the following areas: Program Planning and Control, Subcontractor Control, Financial management, Data Management, Management and Accountability for Government Furnished Equipment, material and/or information, and Risk Management.

Availability, skills and responsiveness of Contractor personnel and equipment meets or exceeds requirements. Support delivered IAW agreed upon schedules.

Tools and equipment are appropriate and adequate to complete required removal, installation and refurbishment. Current DoD policy and/or industry standards are followed.

Facilities are appropriate and adequate to meet the requirements of the statement of work and all applicable documents.

Personnel and equipment availability and responsiveness requires no more than two (2) review/comment/approval cycles, to meet acceptance. 90% include comprehensive recommendations proposed to allow for expeditious Government action. 95% completed by due date.

Tooling requires no more than two (2) review/comment/approval cycles, to meet acceptance. 90% include comprehensive recommendations proposed to allow for expeditious Government action. 95% completed by due date.

Government oversight of review/comment/ approval process, timeliness and review of availability and responsiveness.

3.2.5

HAZMAT Shipping, Storage, Disposal The Contractor shall provide, and comply with all applicable Federal, State and local laws and DoD, DoN, NAVSEA, NFELC and NSWC IHD instructions, policies, procedures and guidance pertaining to, the purchase, handling, storage, transfer, use and disposal of hazardous materials (HAZMAT).

The Contractor shall provide HAZMAT disposal of unused or expired materials, which shall be in accordance with all applicable federal, state and local laws.

HAZMAT Impacts: The contractor shall notify the COR of any requirements under the applicable Statement of Work that may be determined or discovered to impact environmentally sensitive areas prior to commencing such work.

HAZMAT Use and Storage: The contractor shall comply with applicable NAVSEA TS 9090-310 (latest revision) instructions for HAZMAT.

HAZMAT is shipped, stored and disposed of IAW applicable laws and regulations and the requirements listed in the statement of work.

Methods and documentation in relation to HAZMAT Shipping, Storage and Disposal requires no more than two (2) review/comment/approval cycles, to meet acceptance. 90% completed by due date.

Shipping, Storage and Disposal support requires no more than two (2) review/comment/approval cycles, to meet acceptance. 90% completed by due date.

Government oversight of review/ comment/approval cycle.

3.2.6

Security The Contractor shall furnish a list of personnel and their security clearances on file to the COR no later than 20 business days prior to commencement of shipboard work. This list shall be updated with the personnel listing in the Monthly Status Report.

The Contractor shall comply with all DOD, DoN, NAVSEA, NFELC, NSWC IHD and NSWC IHD security instructions, policies, procedures and guidance as they apply to the contractor both on and off Government property. This shall include proper check-in and check-out procedures of all Contractor personnel occupying Government facilities or otherwise requiring physical access to NFELC and NSWC IHD.

3.2.7

Work

Assignment

And

Schedules Required service periods are partially defined by the ship’s scheduled availability. Actual work windows for the shipboard portion of the work will be coordinated between the Government and the Contractor as the ship’s availability becomes known. The work may consist of the ship’s availability in a private/public shipyard or at the waterfront.

Due to limited Ship Installation Schedules, it may be necessary for the contractor to work extended hours. The contractor shall provide personnel to support installations 24 hours a day, 7 days a week, as necessary.

Availability and responsiveness of Contractor personnel meets or exceeds requirements of the statement of work and applicable documents. Support delivered IAW agreed upon schedules.

3.2.9

Safety The Contractor shall comply with all applicable DOD, DON, NAVSEA, NFELC, NSWC IHD, OSHA and private shipyard facility safety instructions, policies, procedures and guidance while on Government or private shipyard property. The Contractor shall request any needed clarification of safety procedures and guidance from the COR. The Contractor shall immediately report any unsafe working conditions to the on-site Government manager.

The Contractor shall ensure all its employees have the required safety equipment. The contractor shall ensure that all safety and personal protection equipment (PPE), such as hard hats, safety shoes and safety glasses are worn by their employees, as required.

3.2.10

Document

Deliverables The Contractor shall provide various forms of deliverables such as, but not limited to, technical reports, engineering design drawings, information gathering, sorting and transfer techniques and implementation processes. All deliverables produced or developed under the requirements of this contract shall become Government property upon delivery.

See CDRL form 1423s for detailed requirements for each data deliverable.

3.2.12

Quality Assurance All work shall be accomplished in accordance with NAVSEA TS 9090-310 (latest revision), Navy Standard Items, Planning Yard SIDs, CIWS IDP, and SW221 Series Technical Manuals.

The contractor shall develop and maintain a Quality Assurance Plan.

Contractor personnel consistently comply with requirements of the statement of work and all applicable policies, standards and guidance.

QAP meets Government requirements and contractor personnel consistently comply with it.

Table 5 entitled: “COST EFFICIENCY PERFORMANCE EVALUATION CRITERIA AND STANDARDS”, shall be included when the contract will be cost-reimbursable.

TABLE 5: COST EFFICIENCY PERFORMANCE EVALUATION CRITERIA AND STANDARDS

ODC funds are not properly tracked and/or are not within the scope of the contract.

Contractor routinely completes the effort within the originally agreed to estimated cost. Contractor provides measures for controlling all costs at estimated costs. Funds and resources are generally used in a cost-effective manner. No major resource management problems are apparent.

ODCs are reasonable, within scope, and clearly identified.

Reductions in direct costs to the Government below contract estimated costs are noteworthy. Contractor provides detailed cost analysis and recommendations to Government for resolution of problems identified. Funds and resources are optimally used to provide the maximum benefit for the funds and resources available. Documented savings are apparent.

Reports do not accurately track and clearly identify ODC items.