Attachment_2-_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Preventive Maintenance and Repair of CRONOS-11 (Tool Contamination Monitor) and GEM-5N (Portal Monitor)

1. INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the Performance Work Statement (PWS) entitled Preventive Maintenance and Repair of CRONOS- 11 (Tool Contamination Monitor) and GEM-5N (Portal Monitor). This plan sets forth the procedures and guidelines Naval Surface Warfare Center Carderock Division (NSWCCD) will use in ensuring the required performance standards or services levels are achieved by the contractor.

1.1 Purpose

1.1.1 The purpose of the QASP is to describe the systematic methods NSWCCD will use to monitor performance and to identify the contractor’s required documentation and resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels in Attachment 1 and the contractor’s quality control plan

(QCP).

1.1.2 This QASP provides the performance standards and identifies the procedures by which the Government plans to monitor contract performance. To ensure contractor performance is appropriately monitored, the performance, timing, and frequency of inspections are determined at the discretion of the Government.

1.3.2 The government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing the requirements stated in the PWS. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the contracting officer's representative (COR) and the contractor. The CO will designate one full-time COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the CO.

2.2 The Contracting Officer’s Representative

The contracting officer’s representative (COR) is designated in writing by the CO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included in Attachment 1, “Performance Requirements Summary.” If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract. Failure to meet the required service or performance level will result in a deduction from the monthly amount.

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

Sample Acceptance Tests.

4.2 Acceptable Quality Levels

The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls.

ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY

SOW Task

Area Performance Objective

Performance Standard Acceptable Quality Level

1.0 Contractor shall perform

maintenance and repairs on Cronos11’s and GEM- 5N’s

All Cronos11’s and GEM-5N’s shall be serviced annually with repairs performed as necessary, not to exceed two emergency visits per site for repairs

All Cronos11’s and GEM-5N’s in operable condition

2.0 Contractor shall deliver

spare parts kits

All spare parts kits shall be operational and delivered to the sites specified in the SOW

Spare parts are operational and in acceptable condition

3.0 Contractor shall provide

in-person training

Training for a maximum of 20 trainees per session shall include training materials and be scheduled in conjunction with annual maintenance.

In-person training is provided with training material handouts

ATTACHMENT 2: SAMPLE QUALITY ASSURANCE

MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD:

SURVEILLANCE METHOD (Check):

Random Sampling 100% Inspection Periodic Inspection Customer Complaint

LEVEL OF SURVEILLANCE (Check):

Monthly Quarterly As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______% Service Provider’s Performance (Check): Meets Standards Does Not Meet Standards Narrative of Performance During Survey Period:

PREPARED BY: ___________________________________ DATE: _________________

ATTACHMENT 2: SAMPLE QUALITY ASSURANCE MONITORING FORM