Attachment_J-01_Performance_Assessment_Plan_Rev1.pdf

J-01 Performance Assessment Plan (PAP)

MILITARY SEALIFT COMMAND

PERFORMANCE ASSESSMENT PLAN (PAP)

Vertical Replenishment and Rotary-wing Logistic Services

1.0 INTRODUCTION:

This Performance Assessment Plan (PAP) has been developed to comply with the Federal Acquisition Regulation (FAR) Subpart 37.6 – Performance Based Contracting.

This PAP defines the performance management approach, roles and responsibilities, identifies methodologies to be used to monitor and evaluate the contractor’s performance, and sets performance standards. Per FAR 37.603(b), performance standards establish the performance level required by the Government to meet the contract requirements. The standards shall be measurable and structured to permit an assessment of the contractor’s performance.

2.0 IDENTIFICATION OF WORK TO BE PERFORMED:

The Contractor shall supply a two-helicopter Detachment to provide ship-based and/or shore-based vertical replenishment, rotary-wing logistic services, and perform related duties, including administrative and support functions without interruptions or degradation of service. The Contractor shall provide all other equipment and supplies necessary to perform the flight operations and required services, unless otherwise indicated.

3.0 PERFORMANCE MANAGEMENT APPROACH:

The purpose of the PAP is to provide guidelines and procedures by which the Contractor’s performance will be evaluated and assessed. The PAP is based on the premise that the Contractor is responsible for quality assurance in the performance of its work, but it is the Government’s responsibility to periodically ensure they are receiving the work that was contracted for.

The Contractor’s internal quality control system will set forth the staffing and procedures for self inspecting the quality, timeliness, customer satisfaction and other performance requirements in the Performance Work Statement.

4.0 METHODOLOGIES TO MONITOR PERFORMANCE:

The primary methods of surveillance are COR inspections and customer input/feedback. Customer feedback may be obtained either from the results of periodic/random performance evaluations or the Performance Evaluation Survey (Attachment B).

Customer complaints must be sufficiently detailed to put the Contractor on notice of the problem or deficiency and to allow for investigation, if needed. Complaints will then be forwarded via the COR to the Contracting Officer for review. Upon receipt of notice of the complaint, the Contractor will have five (5) business days to respond to the complaint and, if appropriate, detail the actions it has or will take to correct or mitigate the problem or deficiency.

5.0 ATTACHMENTS:

Attachment A – Required Performance Metrics Attachment B – Performance Evaluation Survey

ATTACHMENT 1

REQUIRED PERFORMANCE METRICS:

Reference

Performance Objective

Performance Standard Performance Indicator

Incentive (Negative)

Section F-1.3 Delivery Timeliness Detachment aircraft are on site and FMC, pack-up kit includes all items specified within Attachment J-06(d) of the PWS, and a full complement of Detachment personnel are on-site and fully qualified and medically clear.

Contractor satisfactorily meets a Government Acceptance Inspection no later than 01 October 2013.

Contractor ineligible for payment until satisfactory Acceptance Inspection by Government.

Section C- 2.11.2(b)

Accuracy/Timeliness Fuel chit and credit are provided in invoice and submitted for time period covering when fuel was received.

100% of fuel chits filled out correctly, submitted with invoice, and credit is timely, accurate, and contains all required documentation.

$500 deduction for each month fuel chits are not attached and/or fuel credit is not reflected in the invoice submitted for the time period covering when fuel was received.

Section C-5.11 Timeliness Contractor furnishes a timely repair plan.

100% of repair plans are submitted NLT 48 hours of Detachment aircraft becoming PMC or

NMC.

$500 deduction, not to exceed (NTE) $2,000 per month, for each day a repair plan is overdue, unless a written waiver request is approved by Contracting Officer.

Section C-5.14 Effectiveness/ Timeliness

Detachment maintains a complete PUK containing critical spare components, tools and equipment used to support Detachment maintenance requirements.

100% of critical spare components are replenished within 30 days of use. Contractor reports status of critical spare components.

$1,000 deduction for each untimely replacement of a critical spare component, NTE $4,000 per month, unless a written waiver is provided by Contracting Officer or COR.

Section C-7.8.1 Timeliness Contractor furnishes a timely removal/replacement report

100% of removal/replacement reports are submitted NLT two

(2) weeks following the removal of the individual.

$500 deduction for each day a report is overdue unless a written waiver request is approved by Contracting Officer.

Section C-11.3 Accuracy/Timeliness All deliverables conform to the submission

100% of deliverables are accurate, complete, $100 deduction for each overdue submission, and for requirements of the

PWS and reflect accurate information.

and submitted on time.

each identified discrepancy or omission not corrected within 48 hours of notification, not to exceed $1,000 per month.

Deliverables not corrected within five

(5) business days shall be considered nonconforming.

The Government will review each report or deliverable within ten (10) working days upon receipt of such report or deliverable, and shall provide the Contractor ten (10) working days upon notification to correct any deficiencies.

SATISFACTORY UNSATISFACTORY

ATTACHMENT B

CONTRACTOR PERFORMANCE EVALUATION SURVEY (TO BE COMPLETED BY COR)

SERVICE (Please include a description of the service being provided in the box below):

CONTRACT # / SURVEY PERIOD:

Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings:

OVERALL RATING

Please provide an overall rating of the contractor’s performance:

a.) Quality of Product or Service delivered:

b.) Timeliness (Deliverables were met in accordance with the contract schedule):

c.) Ready for Tasking aircraft status:

d.) Safety Incidents/Accidents:

e.) Customer Satisfaction:

ADDITIONAL COMMENTS:

Signed: Date: