MORACC_FY25_Dispatch_Services_SOW.pdf

FY25 After-Hours Dispatch Services Mount Rainier National Park

Mount Rainier National Park Communications Center After-Hours Dispatch Services

Statement of Work

Introduction/Background

Mount Rainier National Park (MORA), located in west-central Washington in Pierce and Lewis counties, encompasses 369 square miles of the Cascade Range including the 14,000 ft Mount Rainier. The park attracts 1.6 million visitors annually and is a popular destination for hiking, backpacking, camping, mountaineering, and other outdoor activities. The park is managed by the National Park Service, which ensures the protection and preservation of the parks natural and cultural resources, as well as the safety and wellbeing of its visitors.

MORA is an exclusive federal jurisdiction with its own all-hazard dispatch center, federal law enforcement officers, emergency medical providers, and other emergency responders. The dispatch center is a non-24-hour secondary PSAP which typically dispatches during the ‘peak hours’ of 7am-6pm November-April and 7am-10pm May-October, seasonally. The dispatch center dispatches approximately 4,500 incidents per year.

After-hours dispatch services are to be contracted with a 24-hour operating service contract center. The contractor shall typically provides dispatch services from 6pm-7am November-April and 10pm-7am May-October, seasonally. Historically, the dispatches for approximately 186-352 incidents per year on behalf of Mount Rainier National Park.

Services

Mount Rainier National Park’s non-24-hour dispatch center requires a 24-hour contractor to provide dispatch services after-hours for Mount Rainier National Park. The park anticipates it will require dispatch services from approximately 6pm-7am November-April and 10pm-7am May-October, seasonally. The contractor shall also serve as the alternate or backup dispatch center if Mount Rainier National Park were unable to maintain normal operations. As the contractor for Mount Rainier National Park, the 24-hour agency may be required to provide dispatch services in addition to the anticipated hours listed in this agreement as a contingency for normal park dispatch operations.

Historically contractors have dispatched approximately 186-352 incidents per year on behalf of Mount Rainier National Park.

The 24-hour agency will provide the following services:

1. Answer the parks secondary 9-1-1 and emergency phone lines. Dispatch the appropriate responding resource for law enforcement, medical, fire, etc. The park will provide the telephony circuit for VoIP telephone communications to the 24-hour agency. The parks after-hours callout procedures will be provided and updated as needed. Calls typically include but are not limited to:

a. Life safety/threatening emergencies

b. Medical emergencies

c. Motor vehicle crashes

d. Lost, missing, and overdue persons

e. Stranded motorists

f. Structural fires

g. Wildland fires

h. Mountaineering accidents

i. Assaults

j. Disorderly conduct

k. Gun shots

l. Attempt to locates (ATL) and Be on the Lookouts (BOLO)

m. Personal accidents

n. SOS activations

o. Emergency messages for visitors and park employees

2. Answer the parks alarms phone lines. Dispatch the appropriate responding resource (law enforcement for burglary/intrusion/motion, fire department for smoke/fire/sprinkler, maintenance for trouble alarms). The park will provide the telephony circuit for VoIP telephone communications to the contractor. The parks after-hours callout procedures will be provided and updated as needed.

3. Monitor the parks radio repeater channels. Respond appropriately to radio calls for service.

Dispatch the appropriate responding resource for the incident. Maintain dispatching for the incident throughout the incident. The park will provide the telephony circuit for Radio over IP

(RoIP) radio communications to the contractor. The parks after-hours callout procedures will be provided and updated as needed.

4. Provide full dispatch support services to Mount Rainer staff when the Mount Rainier

Communications Center is out of service. Provide emergency responder and law enforcement dispatching for law enforcement officers/rangers, emergency service personnel, and utility crews. Respond to and locate additional resources at the law enforcement officer/rangers’ request.

5. Run Criminal Justice Information Systems (NCIC/NLETS) checks upon request of a law enforcement officer/ranger including but not limited to registration checks, driver license checks, criminal history records requests, guns and other property files, etc. Confirm warrants and extradition on person and property, enter locate messages, etc.

6. Maintain an incident log for all incidents occurring within Mount Rainier National Park detailing the following information:

a. Date and time the call was received

b. Name, address and telephone number of the reporting party (RP)

c. Location of incident

d. Nature of incident

e. Name or radio ID of the responder(s) contacted and those assigned to the incident, date and time contacted.

f. Time stamps of all pertinent activity throughout the duration of the incident

g. Details of incident, including times relating to such details

7. Maintain the National Crime Information Center (NCIC) 24-hour agency agreement with Mount

Rainier National Park. Monitor the Mount Rainier ORI terminal and provide ‘hit conformation’ responses according to NCIC policy. The parks NCIC records will be provided and updated as needed.

Meetings to discuss procedures and coordinate the logistics of fulfilling the obligations of these services will occur on at least an annual basis.

Period of Performance

The period of performance covered under this scope of work is for one year, estimated December 1, 2024 – November 30, 2025, with the option to extend an additional 1 year, for up to no more than five years total.

The contractor dispatch services are expected to begin at approximately 6pm and end at 7am November-April (13 hours/night) and is expected to begin at approximately 10pm and end at 7am May- October (8 hours/night) seasonally. As the 24-hour agency for Mount Rainier National Park, the 24-hour agency may be required to provide dispatch services in addition to the anticipated hours listed in this agreement as a contingency for normal park dispatch operations.

Performance Location

Services will be provided at the contractor’s dispatch office(s).

Invoicing

Contractor shall bill Mount Rainier National Park. Invoices will be submitted monthly or quarterly upon request/acceptance by the park.

The person responsible for invoice processing in FBMS (ACQ_COR) will be Acacia Bonura, 360-569-6611.

Contracting Officers Representative

The contracting officer’s representative (COR) will be Sarah Waterworth, 360-569-6512.