Mixed Reality Live Simulation - Draft Performance Work Statement (PWS).pdf

14 October 2025

PERFORMANCE WORK STATEMENT

MIXED REALITY LIVE SIMULATION

1.0 INTRODUCTION

Air Force Chaplain Corps College (AFCCC), a part of the Ira C. Eaker Center for Leadership Development, requires services to execute and/or create new Mixed Reality Live Simulation (MRLS) scenarios using a Virtual Avatar Laboratory (VAL). For AFCCC’s competency-based lessons, the MRLS through a VAL is a unique opportunity for individuals to practice and apply theories and concepts of readiness, leadership advisement, crisis intervention, religious accommodation, and personnel resource management lessons in realistic live interaction simulations, which provides a practice ground for demonstrating behaviors that make an effective Airman (officer and enlisted).

2.0 SCOPE

The vendor must provide a unique educational service which allows individuals to interact in a live simulation using a mixed reality platform with a Simulation Specialist. Vendor will provide the following (1) access to a VAL simulation, with the ability to execute multiple simulations concurrently (2) a Simulation Specialist to execute the VAL simulation, (3) consultation to support AFCCC for management of the VAL simulation, (4) ability to execute VAL via distance learning medium, (5) scenario development for AFCCC’s competency-based lessons.

2.1. VAL hours will be used in support of AFCCC curriculum.

3.0 REQUIREMENTS

The support requires the use of a mixed reality live simulation, access to the simulation through a web-based platform to a low bandwidth simulation platform. The VAL will use virtual avatars controlled by live simulation and/or learning specialists (Digital and Virtual Puppetry) to provide live conversation through a mixed reality platform for participants. They will provide highly skilled performers to present challenging scenarios for students to respond to in real-time.

Scenarios will be immersive, allowing for a greater level of comprehension while promptly applying vital skills. The government will work with the contractor to develop each individual scenario and modify any currently available scenarios as needed. All new scenarios will become property of the government. Simulations that are owned by the contractor which are modified will remain property of the contractor. Simulation for those that are owned by the government which are modified, will remain property of the government. Vendor will:

3.1. Mixed Reality Live Simulation (Requires the use of real-time human actors behind the avatar)

3.1.1. Provide access to simulation for simulation execution.

3.1.2. Provide access to Immersive Learning Specialists for simulation execution.

3.1.3. Provide real time communication with Immersive Learning Specialist during execution of Live Simulation.

3.1.4. Ability to execute up to five Mixed Reality Live Simulations simultaneously.

3.1.5. Provide technical guidance as needed for Mixed Reality Live Simulation execution.

3.2. Scenario and Environment Design

3.2.1. Ability to expedite scenario development for the Mixed Reality Live Simulation with a 36-hour turnaround time, if needed.

3.2.2. Ability to execute new scenarios as early as 36 hours after scenario development, if needed.

3.2.3. Provide pedagogical guidance and consultation for scenario design, if needed.

3.2.4. Ability to develop avatars that align with scenario development.

3.2.4.1. Develop avatars with little to no direction from client.

3.2.4.2. Develop avatars within the 36 hours of required time to develop a new scenario.

3.2.5 Ability to create environmental background that aligns with scenario development.

3.2.5.1. Develop environment background with little to no direction from client.

3.2.5.2. Develop environment background within 36 hours of required time to develop a new scenario.

3.3. Scheduling Management

3.3.1. Ability to change scheduled Mixed Reality Live Simulation date and time up to 48 hours before the start time, if changes are needed.

3.3.2. Ability to schedule Mixed Reality Live Simulation 10 days from scheduled event (approval is routed through vendor either through e-mail or via phone).

3.4. Immersive Learning Specialist

3.4.1. Provide consultation to AFCCC as deemed necessary by the client via e-mail or phone for the following but not limited to:

3.4.1.1. Coordinating and verifying the Mixed Reality Live Simulation hours and schedule with AFCCC.

3.4.1.2. Communicate via text messaging during Mixed Reality Live Simulation execution with AFCCC facilitators.

3.4.1.3 Experience and ability to provide sentiment analysis, which will be used to analyze conversations and determine if there is a change in empathetic tone throughout the learning sessions while adjusting responses to achieve desired outcome.

3.4.1.4 Experience working with multiple Air Force and Space Force organizations.

3.4.1.5 Experience and knowledge of Air Force and Space Force culture.

3.4.1.6 Experience and knowledge of Air Force and Space Force specific terminology, acronyms, and jargon.

3.4.1.7 Execute simulations during AFCCC Faculty Development to train AFCCC Faculty as experiential expediters for execution of the mixed reality live simulation.

3.4.1.8 Execute simulations during training sessions to train AFCCC Faculty as experiential facilitators during debrief session after simulation execution.

4.0 PLACE OF PERFORMANCE

Work will be performed over Web conferencing platforms. The work may occur at off-site contractor locations as needs dictate. The government recognizes the possibility of contractor “reach back” to confer with expertise not available on site.

5.0 RECOGNIZED HOLIDAYS

New Year’s Day Labor Day Juneteenth Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Independence Day

Memorial Day Christmas Day

Thanksgiving Day

In addition to working on days designated as holidays, the Government observes the following days:

Any other day designated by Federal Statute Any other day designated by Executive Order

Any other day designated by a President's Proclamation

It is understood and agreed between the Government and the contractor that observance of such days by Government personnel shall not otherwise be a reason for an additional period of performance, or entitlement to compensation except as set forth within the contract.

It is understood and agreed between the Government and the contractor that there are some recognized holidays where the government may need the support and use of the virtual live simulation for the following recognized holidays:

- Martin Luther King Jr.’s Birthday

- President’s Day

- Columbus Day

- Veteran’s Day

6.0 GOVERNMENT PROVIDED PROPERTY/INFORMATION

None

7.0 SERVICE SUMMARY

The following items have been identified as critical items for what can be inspected for compliance of this performance work statement.

Performance Objective PWS

Para Performance Threshold Method of Assessment

Provide access to the virtual avatar lab for 2-5 hours per lab simulation session.

3.1.1 100% of the time Periodic Assessment/Inspection, Customer Complaint/Feedback, and One Hundred Percent Inspection

Provide access to the simulation specialist for 2-5 hours per simulation session.

3.1.2 100% of the time Periodic Assessment/Inspection, Customer Complaint/Feedback, and One Hundred Percent Inspection

Ability to execute at least five virtual avatar labs sessions simultaneously.

3.1.4 100% of the time Periodic Assessment/Inspection, Customer Complaint/Feedback, and One Hundred Percent Inspection

Provide ability to expedite scenario design development with a 36-hour turnaround time.

3.2.1 100% of the time Periodic Assessment/Inspection, Customer Complaint/Feedback, and One Hundred Percent Inspection

Ability to execute new scenarios as early as 36 hours after scenario development.

3.2.2 90% of the time Periodic Assessment/Insp ection, Customer Complaint/Feedb ack, and One Hundred Percent Inspection

Ability to change scheduled Mixed Reality Live Simulation date and time up to 48 hours before the start time, if changes are needed.

3.3.1 100% of the time Periodic Assessment/Insp ection, Customer Complaint/Feedb ack, and One Hundred Percent Inspection

Ability to schedule Mixed Reality Live Simulation 10 days from scheduled event (approval is routed through vendor either through e-mail or via phone).

3.3.2 90% of the time Periodic Assessment/Insp ection, Customer Complaint/Feedb ack, and One Hundred Percent Inspection

Provide consultation to customers via e-mail or phone.

3.4.1 100% of the time Periodic Assessment/Insp ection, Customer Complaint/Feedb ack, and One Hundred Percent Inspection

Provide Sentiment Analysis within simulations

3.4.1.3 100% of the time Periodic Assessment/Insp ection, Customer Complaint/Feedb ack, and One Hundred Percent Inspection

Execute simulations during training sessions to train AFCCC Faculty as experiential expediters for execution of the mixed reality live simulation.

3.4.1.6 100% of the time Periodic Assessment/Insp ection, Customer Complaint/Feedb ack, and One Hundred Percent Inspection

8.0 SECURITY REQUIREMENTS

The systems supported under this task are low risk.

Suitability/Risk Level - The suitability or risk level for this work has been determined to be low risk. As such, the contractor shall pre-screen their employees to eliminate anyone who does not meet the following criteria: The prospective employees can be U.S. Citizens or Foreign Nationals.

8.1. SECURITY REQUIREMENTS FOR UNCLASSIFIED SERVICES ONLY (NO

CAC REQUIRED)

Contractor Notification Responsibilities: The contractor shall notify the contracting office within 30 days before on-base performance of the service. The notification shall include:

a. Name, address, and telephone number of contractor representatives.

b. The contract number and contracting agency.

c. The location(s) of service performance and future performance, if known.

d. The date service performance begins.

e. Any change to information previously provided under this paragraph.

Installation Access Requirements: As prescribed by the DAFFAR 5352.242-9000, Contractor Access to Air Force Installations, AFI 31-218, Motor Vehicle Traffic Supervision, and DoDM5200.08v3_AFMAN31-101v3, Installation Perimeter Access Control.

The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished contractor identification badges while visiting or performing work on the installation.

The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass.

Government ID card holders may not use their credentials to sponsor an individual on to the base to perform work that’s been contracted to an official contractor.

During performance of the service, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site.

Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

Failure to comply with these requirements may result in withholding of final payment.

Vehicle Inspections. All commercial vehicles will be directed to Gate 3 (Kelly St) or Gate 4 (Congressman Dickenson for Gunter) for processing through the Commercial Vehicle Inspection (CVI) Area, when operational. During non-duty hours and holidays, commercial vehicle inspections will be conducted at Gate 1 (Maxwell Blvd) or Gate 4 only. Inspection members will conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.

Reporting Requirements: The contractor shall comply with AFI 71-101, Volume-1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements.

Contractor personnel shall report to 42d Air Base Wing Information Protection Office, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

Traffic Laws: The contractor and their employees shall comply with base traffic regulations set forth in AFI 31-218, Motor Vehicle Traffic Supervision, and DoDM5200.08v3_AFMAN31- 101v3, Installation Perimeter Access Control. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

Random Installation Entry/Exit Checks: Entry/exit vehicle checks are conducted by order of the 42 ABW Commander. These checks are conducted for the purpose of safeguarding the base and protecting government property by discovering and seizing stolen property, classified information and contraband. Refusal to submit to an installation (entry/exit) vehicle check may result in the loss of base driving privileges, revocation of base registration, or debarment action.

Cellular Phone Operation Policy: The use of cellular phones while operating a motorized vehicle is prohibited on Maxwell-Gunter. Although discouraged, drivers are authorized to use devices (e.g., ear buds or ear boom), which allows their cellular phone to be operated hands-free. The device must not cover both ears. This policy applies to everyone driving on Maxwell AFB and Gunter Annex. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

Wireless Electronic Devices: The contractor will not establish their own Information Technology (IT) systems or networks (Local Area Networks [LAN], Wide Area Network [WAN], Cellular phone/USB Modem as WAN, Wi-Fi as WAN, etc.), or camera system without the direct permission of the Program Manager and governing communications and responsible information systems office (42 CS).

Firearms and Ammunition: Transporting weapons or ammunition, concealed or otherwise, IS NOT permitted by any non-law enforcement personnel on Maxwell AFB/ Gunter Annex at any time regardless of state issued concealed weapons/Law Enforcement Officers Safety Act (LEOSA) permits. Violations may result in criminal prosecution under the applicable federal laws.

Illegal Weapons. The below weapons are considered illegal, unless specifically authorized by competent authority and are prohibited on Maxwell AFB/Gunter Annex. Violations may result in criminal prosecution under the applicable federal laws.

a. Switchblade knives or knives with any type of automatic blade release.

b. An incendiary/explosive weapon (e.g., grenades, flash bangs).

c. Fireworks.

d. Homemade mortars, aka "tennis ball launchers" or similar devices.

9. METHODS OF ASSESSMENT APPLICABLE TO THIS CONTRACT.

9.1 Periodic Assessment/Inspection

Periodic assessment/inspection is the type of assessment that is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis. Selecting this tool to determine a contractor’s compliance to contract requirements can be quite effective and allows COR to establish confidence or lack of confidence in the contractor while not consuming a significant amount of time. An example of periodic assessment/inspection is weekly inspections when COR choose the location and time in other than a statistically random basis.

9.2 Customer Complaint/Feedback

Customer complaints/feedback and comments can be a way to validate information obtained through other sources. They may also provide a basis for an incentive payment to the contractor.

However, customer complaints/feedbacks are likely to be subjective and may not always relate to actual requirements of the contract; therefore, they need to be fully validated. Customer complaints/feedback are useful in those areas that do not lend themselves to other types of assessment.

COR should furnish written instructions and customer training to each organization receiving the contractor’s service. Instructions and training should cover the format and content of the program and service to be surveyed; the action that may be expected from COR, contract administrator, and CO as a result of the complaints, and the limitations on the customers in dealing with contractor personnel. Instructions should also clearly explain what service/level of service the customers should expect from the contractor, based on what is in the contract.

COR are the point of contact and must collect all customer complaints/feedback. All complaints/feedbacks and any resulting resolution of such complaints/feedback must be documented. A locally developed form may be used for this purpose. Customer complaint forms/feedback becomes a permanent part of the COR assessment records.

Customer complaints/feedback may be used to assess performance in any area. Valid customer complaints/feedbacks may be used as the basis for adverse action against the contractor. In such cases, the Inspection of Services Clause becomes the basis for the CO’s actions. Again, the preferred method of correcting the defect is re- performance of the action or service at no additional cost.

9.3 One Hundred Percent Inspection

One hundred percent inspection is exactly what the title implies--inspecting a requirement every time it occurs. Use of this technique may be appropriate in the assessment of contract requirements that (1) have especially critical impact on mission accomplishment or safety, (2) occur infrequently, or (3) have stringent requirements.