RFI_PWS_Sep 2025.pdf
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This Performance Work Statement (PWS) details multi-functional device maintenance and consumables for the Medical Command (MedCoM) at JBSA Ft Sam Houston, TX, effective 15 September 2025. The contract covers maintenance and supplies for ten HP Color Laser Jet Enterprise MFP M577 devices, with specific requirements including responding to on-site service calls within 24 working hours (7:30 AM to 4:00 PM, Monday-Friday), providing all consumable supplies (toner cartridges, developer, printer heads, drums), and maintaining the devices according to manufacturer specifications. The government estimates 20,000 standard-sized copies per month, and the contractor must use HP brand toners or approved equivalent to ensure proper device performance.
The PWS lists twelve specific device serial numbers, outlines service expectations during federal holidays, and requires the contractor to provide diagnostic services, replacement parts installation, and recommendations for equipment upgrades. The service location is 2899 Schofield Road, Building 2630, at JBSA Fort Sam Houston, TX 78234. Key service parameters include responding to maintenance calls, documenting service work orders, and ensuring continuous operational functionality of the multi-functional devices. The Point of Contact (POC) for this contract is currently to be determined.
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Other files
| File | Type | Posted |
|---|---|---|
| Request for Information_MEDCOM Printer Maintenance.pdf |
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PERFORMANCE WORK STATEMENT (PWS)
Multi-Functional Device Maintenance and Consumables
Medical Command (MedCoM); JBSA Ft Sam Houston, TX 15 September 2025
1. The Contractor shall provide all qualified materials, equipment, transportation and labor to provide and deliver multi-functional device annual maintenance, periodic maintenance and supplies for ten (10) each Hewlett Packard (HP) Color Laser Jet Enterprise MFP M577 devices located at 2899 Schofield Road, Building 2630, JBSA Fort Sam Houston, TX 78234. Historical data and maintenance show that Hewlett Packard (HP) brand toners best support Hewlett Packard (HP) Color Laser Jet Enterprise MFP M577 devices. Other brands of toner cause these devices to malfunction in all aspects of performance. If Hewlett Packard toners will not be provided; approved or equal brand of toner that provide similar print quality and effective MFD use shall be provided.
2. Calls. When calls are placed, the government shall notify building occupants of upcoming maintenance and calls to printers needing service to avoid further use of the printer until serviced and fully functional. The contractor shall provide a work order and/or evidence of call placed (i.e. emailed request) specifying the printer serial number (S/N) and reason for call.
(printer making loud noises, a burning smell, keeps jamming.) Upon completion of the call, the technician shall annotate findings/services during the call and provide the government will call annotating service performed and if call is completed or incomplete. The government representative can then scan and email all notes to the contractor.
The Contractor shall provide annual scheduled maintenance and periodic maintenance plan for the equipment (as listed below).
3. MFD Repairs/Maintenance/Operation. Contractor is required to provide continued operation of the below MFDs in accordance with manufacturers' specifications. Includes diagnostics, providing and installing replacement parts, clearing persistent or severe paper jams and correcting the cause of any error message indicating an error in the HP Color Laser Jet device.
The contractor shall provide a schedule for individual equipment billable replacement parts associated with periodic maintenance. The contractor is responsible for installing repair parts, but not consumables/supplies. The government is responsible for MFD repairs and upgrades to all MFDs.
The government shall notify government personnel of a printer being services and/or taken offline until repairs/upgrades are performed and the printer is fully functional. At the time of a call or scheduled maintenance, the Contractor shall provide recommendations for upgrade or replacement of equipment based on periodic maintenance needs and/or other factors based on the hardware manufacturer's specification
HP color laser jet enterprise MFP M577 with the following serial numbers:
S/N: MXCCL9D1Q9
S/N: MXCCN5G052
S/N: MXCCL8F1VT
S/N: MXCCL8F1MC
S/N: MXCCL9D1Ql
S/N: MXCCL9D1QD
S/N: MXCCM9D25N
S/N: MXCCN7G228
S/N: MXCCN7G230
S/N: MXCCM9D1JS
4. On Site Service Calls. The Contractor shall respond to on-site service calls with qualified technicians within twenty-four (24) working hours during the times of 7:30 A.M (Central Time) to 4:00 P.M. (Central Time), Monday through Friday, excluding Federal Holidays.
The 24-hour response time starts when the Contractor receives the call and/or electronic notification from the Government Point of Contact (POC).
5. Consumables. The Contractor shall provide all consumable supplies required for copying, printing and scanning for the equipment. Consumables shall consist of, and are not limited to, developer, printer heads, black and color toner cartridges, drums, etc. All consumables shall be fully compatible with HP MFDs. The government estimates 20,000 standard sized copies per month.
6. Duty Hours/Holidays/. The contractor shall attend to the above-mentioned devices during the below specified duty hours. When a call is placed; the contractor may attend to MFDs on the next business day before or after a federal holiday as described below.
Federal Holidays:
Wednesday, 1 January 2025: New Year's Day Monday, 20 January 2025: Birthday of Martin Luther King, Jr.
Monday, 17 February 2025: Washington's Birthday Monday, 26 May 2025: Memorial Day Thursday, 19 June 2025: Juneteenth National Independence Day Friday, 4 July 2025: Independence Day Monday, 1 September 2025: Labor Day Monday, 13 October 2025: Columbus Day Tuesday, 11 November 2025: Veteran's Day Thursday, 27 November 2025: Thanksgiving Day Thursday, 25 December 2025: Christmas Day
7. Point of Contact (POC). To be determined.
File details come from the government source that posted it. Updated .