Request for Information_MEDCOM Printer Maintenance.pdf

Request for Information Printer Maintenance, Consumables Supply for Multi-Functional Device (MFD) Printers MEDCOM; JBSA Ft Sam Houston, TX

The 502d Contracting Squadron, JBSA- Randolph Air Force Base, San Antonio, TX is conducting market research to identify effective solicitation and evaluation resulting in consumables (toner, parts, etc.) and service (annual, periodic maintenance, diagnosis, etc.)

criteria for ten (10) Hewlett Packard (HP) Color Laser Jet Enterprise MFP M577 devices identified in the provided Performance Work Statement (PWS). Location of these devices is mentioned in the PWS. This is so the government may receive enough competition, service and supplies to satisfactorily meet service-based government needs for MFDs mentioned in the PWS.

These devices are located MEDCOM at Joint Base San Antonio (JBSA) Ft Sam Houston, TX specified in the PWS. The Devices to be serviced are

Contractors/Institutions voluntarily responding to this market research are placed on notice that participation in this survey may not ensure participation in future solicitations or contract awards.

This Request for Information (RFI) is issued for informational and planning purposes only. This is not a Request for Quote (RFQ). It is not to be construed as a commitment by the Government to issue a solicitation or ultimately award a contract. Responses will not be considered as proposals, nor will any award be made because of this RFI. The Air Force will not be responsible for any costs incurred by interested parties in responding to this RFI. Contact with Government personnel other than those specified in this RFI by potential offerors or their employees' regarding this project is prohibited. This notice is an announcement seeking market information on vendors capable of providing the services as described herein.

INSTRUCTIONS:

1. The following Survey and specifically the PWS contains description of the need for consumables, service requirement and a Contractor Capability Survey. This survey allows contractors to inform the government of what costs and capabilities dictates functionality/providing consumable and service needs to MFD’s identified in the PWS and what effective evaluation factors are to determine effective consumables and services at MEDCOM for these devices.

2. If, after reviewing these documents, you voluntarily desire to participate in the market research, please provide documentation supporting your company’s capability in meeting the requirements.

CONTRACTOR CAPABILITY SURVEY

Part I. Business Information

Please provide the following business information for your company/institution and for any teaming or join venture partners:

• Company/Institute Name:

• Point of Contact:

• CAGE Code:

• Phone Number:

• E-mail Address:

Based on NAICS Code 811210 Electronic and Precision Equipment Repair; state whether your company is:

• Small Business (Yes / No)

• Large Business (Yes / No)

MARKET RESEARCH QUESTIONS

• Looking at Description of Services in the PWS section 1, there is a need for consumables ( ink, parts) to include toner for these devices. Are consumables as described in this PWS products your agency is able to provide?

___Yes ___No If no, please explain why:

• What does your business consider consumables? (ex: toner, maintenance kits, extra parts)

• Looking at the PWS: there is mention that these devices perform best using HP Toner; an “or equal” product may be quoted but it must be equal to or exceed the quality of HP Toner. Is your agency able to quote HP Toner or an or equal product? If providing an ‘or equal’ toner, what brand of toner is most identical to HP in terms of print quality and quantity of copies made?

_____Yes _____No If no, please explain why?

• If your business were to quote an “or equal” product; what qualifiers do vendors use to determine a non-HP Toner of equal quality?

• What do printer maintenance businesses consider period maintenance for this brand/type of MFD?

• What do businesses consider annual maintenance for this brand of MFDs?

• What criteria or certifications does a vendor use to qualify a technician to service this type of MFD periodically/annually?

• Is there an additional cost for a business to respond to a call placed within 24 hours of receipt? What about on holidays or weekends?

• What aspects of this PWS regarding consumables and service will affect the cost to support government need? (example: shipping, Brand name/or equal product, more than X calls per month/year

• Are there any other factors mentioned or unmentioned that may affect cost of services as described to the locations in the PWS?

• Other than a quote; are there other quote/evaluation factors that the Government should consider for award?

Reponses must be received no later than 10:00AM (Central Standard Time) on 24 September 2025. Please email responses to rheame.griffin.2@us.af.mil.

Reponses forwarded via email must be in readable format such as PDF. Do not embed any formulas or links to help ensure electronic data can be received through the firewall.

Attachments:

1. Performance Work Statement (PWS), September 2025; 2 pages