Massage Therapy SOW.pdf

STATEMENT OF WORK

MASSAGE THERAPIST

1. Description of Services. The contractor will provide Massage Therapist services to military and DoD personnel and their eligible family members and authorized personnel at the JBSA- Randolph AFB Fitness Center.

1.2. Working Hours. The contractor must be willing to work seven days per week upon request and to accept appointments before and after normal military duty hours.

1.2.1. Appointments. Appointments shall be scheduled on an as requested basis with times and dates being mutually agreed upon the contractor and the Fitness Center Manager (FCM) or designated representative. Appointments and reservations will be set by the contractor and agreed upon by the client. Appointments are made by the contractor, the contractor will continuously provide an updated copy of the appointment schedule to the Front Desk staff, which will include, at a minimum, the date and time of the appointment and the name and contact information for the patron. Appointments will normally be at least one half-hour with increases in 15-minute increments unless otherwise approved by the FCM or appointed representative. Special events may be set up as agreed upon contractor and the FCM or appointed representative.

1.2.2. Inability to Provide Service. In the event an appointment must be cancelled, (for example; illness of Contractor, family emergency or severe weather). The appointment shall be rescheduled by the contractor on a date and time mutually agreed upon between the client and FCM or appointed representative. The contractor will be responsible for giving sufficient notice to the client(s) and FCM or appointed representative about appointment cancellation. In addition, the FCM or appointed representative must contact the contractor in the event any appointments must be cancelled by the FCM or appointed representative (Base closure, repairs, etc.). Sufficient notice is defined as 3 hours.

1.3. Massage Therapy Techniques. The contractor agrees to massage therapy utilizing a number of different therapy techniques, including, but not limited to:

(1) Deep Tissue

(2) Neuromuscular Therapies

(3) Lymph Drainage Therapy

(4) Swedish Massage

(5) Craniosacral Therapy/Somateomotional Release

(6) Reiki

(7) Herbal Body Wraps

(8) Hot Stone Massage

Contract employees must utilize at least, but not limited to

(1) Deep Tissue

(2) Swedish Massage

New therapies will be allowed so long as the contractor is certified by a reputable certification body and therapy is permitted by the FCM or appointed representative.

The minimum age for clients shall be eighteen (18) years of age. Clients younger than eighteen

(18) may receive massage therapy provided a parent or legal guardian are present for the entire Appointment.

1.4. Government Furnished Equipment. The FCM or appointed representative shall furnish room, storage area, washer and dryer, marketing and utilities to include phone line. The contractor shall be responsible for furnishing a phone and returning room to the same condition or better under which it was found.

1.5. Fees. The monthly fee shall be made to the Non Appropriated Fund Instrumentality (NAFI) no later than the 5th of each month.

1.5.1. Late clients and refunds. Policy regarding late clients and refunds will be the responsibility of the contractor, but must be approved by the FCM or appointed representative.

Special consideration will be given to active duty military with regard to lateness and cancellations. Clients will be charged a no show fee equal to the cost of their missed appointment. Until that fee is paid, they will not be able to receive massage.

2. GENERAL INFORMATION

2.1. Contractor Personnel Minimum Qualifications: The contractor shall submit proof of massage therapist license. The contractor must have at least two (2) years experience as a massage therapist. The contractor must maintain their license/certification through valid, field related continuing education throughout the life of the contract. Contractor must meet minimal standards established by the contractor, and Texas Department of Health, and agreed upon the FCM or appointed representative. Contractor must maintain a current CPR/AED certification.

Contractor must maintain their own liability insurance, and maintain current certification in their areas of specialty.

2.2. Quality Assurance: Contractor performance will be evaluated by the FCM or designated representative to ensure the service provided complies with the requirements set forth in the contract. Contractor will be dismissed if quality requirements are not met to customer satisfaction.

2.3. Contractor Employees. Contractor personnel shall present a neat appearance, wear appropriate clothing, and be easily recognized as contractor employees. The contractor shall insure all contractor employees have access badges for Randolph AFB prior to the contract start date. Identification shall be available prior to contract start date and visible and attached to his/her outer garment at all times when on JBSA-Randolph AFB.

2.3.1. Dress and Appearance. The contractor shall not permit cut off shorts and clothing with tears, or revealing clothing or clothing with obscene or inflammatory designs, slogans, or remarks, and clothing representing military attire such as BDUs or DCUs.

2. 3.2 Smoking, Eating, and Drinking. The contractor shall permit smoking, eating, and drinking only in designated areas.

2.4. Physical Security. The contractor shall safeguard all government property, and report any visible damage to the Fitness Center property to the FCM promptly.

2.5. Federal Holidays. The following federal holidays are observed by this installation.

Services are not to be rendered on these dates unless mutually agreed upon in advance by the contractor and the FCM.

New Year's Day, January 1 or the Friday preceding or Monday following Martin Luther King's Birthday, 3rd Monday in January President's Day, 3rd Monday in February Memorial Day, last Monday in May Independence Day, July 4 or the Friday preceding or Monday following Labor Day, first Monday in September Columbus Day, 2nd Monday in October Veterans Day, November 11 or the Friday preceding or Monday following Thanksgiving Day, 4th Thursday in November Christmas Day, December 25 or the Friday preceding or Monday following

2.6. Conservation of Utilities. The contractor shall ensure the employees practice energy conservation while using government furnished facilities.

2.7. Security Requirements

Obtaining and Retrieving Identification Media. As prescribed by the Air Force Federal Acquisition Regulation Supplement (AFFARS) 5352.242-9000, Contractor Access to Air Force Installations, the contractor shall comply with the following requirements:

a. The contractor shall obtain base identification and vehicle passes for all contractor personnel who make frequent visits to or perform work on the Air Force (AF) installation(s) cited in the contract.

b. The contractor shall submit a written request on company letterhead to the contracting officer (CO) listing the following: contract number, location of work site, start and stop dates, and names of contractor employees needing access to the base. The authorized CO will endorse the request and forward it to the issuing base pass and registration office or security forces for processing. Contractors will present government (state or federal) issued ID, and INS Form 9 (I9), before being issued a pass to enter the installation. At the time of issuance, a Wants and Warrants check is conducted for every contractor. Personnel employed by the contractor must get a pass for their privately owned vehicles at Bldg. #1032, Visitor Reception Center, with proof of following:

(1) Liability insurance

(2) Current license plates

(3) Current state inspection sticker (if required)

(4) Valid state driver license

(5) A phone number for sponsor on base

c. Vehicles owned by the contractor with the company names permanently printed on them are not required to obtain a pass as long as a current work order is presented at the time of entry. However, current liability insurance, state inspection sticker, and registration is required.

The person driving the vehicle must have a valid operator license for the type of vehicle.

d. The contractor is responsible for ensuring employees report to Bldg. # 1032, Visitor Reception Center, to present their Form I-9 (Employment Eligibility Verification).

e. If contract performance is in excess 180 days, a NAC-I 85P background investigation must be initiated in order to extend a pass or to obtain a temporary Civilian Identification Card.

Procedures are listed in paragraph for Suitability Investigations below.

f. Upon completion or termination of the contract or expiration of the identification passes, contractors shall ensure that all base identification passes issued to contractor employees are returned to the issuing office. If a contractor employee has been terminated, the pass will need to be retrieved and returned to Security Forces (SF) so that employee does not have base access. If the pass is not retrieved then SF will need to be notified so base access is not allowed.

Upon completion of the contract just destroy the passes.

g. Failure to comply with these requirements may result in withholding of final payment.

2.8. Pass and Identification Items. The Host Unit shall ensure the following pass and identification items required for contract performance are obtained for employees and non-government owned vehicles:

a. AF Form 75, Visitor/Vehicle Pass (Air Force Instruction (AFI) 31-204), used for contracts for less than one year to include one-day visits (i.e. warranty work).

b. AETC Form 58, Civilian Identification Card (AETCI 36-3001), used for contracts for more than one year which do not require access to controlled areas or government computer systems.

c. DoD Common Access Card (CAC), (AFI 36-3026), used for contracts for more than one year and requirement exists for access to the government computer systems and software.

CAC applications are accomplished by Trusted Agents via the Contractor Verification System

(CVS).

2.9. Suitability Investigations. Contractor personnel shall successfully complete, as a minimum, a National Agency Check with Inquiries (NACI), before operating government furnished workstations that have access to AF e-mail systems. Also, contractor personnel who require routine access to the installation in excess of six months will require a NACI. The contractor shall comply with the DoD 5200.2-R, Personnel Security Program, AFI AFI33-100, User Responsibilities and Guidance for Information Systems, and AFI 33-200, Information Assurance (IA) Management, requirements. NACI investigations requests are initiated using the Standard Form (SF) 85P and are submitted to the installation Information Protection Office through the Unit Security Manager. NACI investigations are different from the wants and warrants checks, and are provided by the government at no additional cost to the contractor.

2.10. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include employee's name, social security number, and date of investigation if service work involves unescorted entry to AF restricted or other sensitive areas designated by the installation commander. The list shall be validated and signed by the company Facility Security Officer and provided to the CO prior to the contract start date. Updated listings shall be provided when an employee's status or information changes.

2.11. Freedom Of Information Act Program (FOIA). The contractor shall comply with DoD Regulation 5400.7-R/AF Supplement, DoD Freedom of Information Act Program, requirements.

The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. The contractor shall comply with AFI 33-332, Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, Section 8013. The contractor shall remove or destroy official records only in accordance with Air Force Manual (AFMAN) 33-363, Management of Records, or other directives authorized in AFI 33-322, Records Management Program.

2.12. Reporting Requirements. The contractor shall comply with AFI 71-101, Volume- 1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Contractor personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

2.13. Personnel Security. Contractor personnel requiring unescorted entry to controlled or restricted areas designated by the installation commander, shall comply with base access requirements. These requirements are contained in AFI 31-101 for installation access and AFI 31-501 for suitability determinations.

2.14. Additional Security Requirements. In accordance with DoD 5200.1-R and AFI 31-401, the contractor shall comply with AFI 33-100, User Responsibilities and Guidance for Information Systems; AFI 33-200, Information Assurance (IA) Management; applicable AF Cryptographic Operational General Publications (AFKAGs), AFIs, and AF Security Instructions (AFSSIs) for Communication Security (COMSEC); and AFI 10-701, Operations Security (OPSEC). The contractor will comply with DOD Standard 22 – Level 1 AT Awareness training and associated tasking IAW AFI 10-245, Antiterrorism (AT) standards.

2.15. Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/Instructions for Force Protection Conditions (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The contractor shall safeguard all government property, including controlled forms, provided for contractor use.

At the close of each work period, government training equipment, facilities, support equipment, and other valuable materials shall be secured. During increased FPCONs, contractors may have limited access to the installation and should expect entrance delays.

2.16. Entry Procedures to Controlled/Restricted Areas. The contractor shall comply and implement local base procedures for entry to AF controlled and restricted areas.

2.17. Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government.

a. Lost Keys. Lost keys shall be reported immediately to the CO. The government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying or lock replacement shall be deducted from the monthly payment due the contractor.

b. Government Authorization. The contractor shall ensure its employees do not allow government issued keys to be used by personnel other than current authorized contractor employees. Contractor employees shall not use keys to open work areas for personnel other than contractor employees engaged in performance of their duties, unless authorized by the government functional area chief.

2.18. Traffic Laws. The contractor and their employees shall comply with base traffic regulations.

APPENDIX A

QUALITY ASSURANCE SURVEILLANCE PLAN

SOW Para # Description Acceptable

Quality Level Surveillance Method

1.3.

The contractor agrees to massage therapy utilizing a number of different therapy techniques, including, but not limited to Deep Tissue, Neuromuscular Therapies , Lymph Drainage Therapy, Swedish Massage, Craniosacral Therapy/Somateomotional Release, Reiki, Herbal Body Wraps, Hot Stone Massage, Contract employees must utilize at least, but not limited to Deep Tissue, Swedish Massage.

50% of total massages must be of variety Observation by FMC

1.5.

Payment of $365.19 per month shall be made to the Non Appropriated Fund Instrumentality (NAFI) no later than the 5th of each month. 95%

By recordation of dates payments are received

2.1.

The contractor shall submit proof of massage therapist license. The contractor must have at least two (2) years experience as a massage therapist. The contractor shall maintain their license/certification through valid, field related continuing education throughout the life of the contract.

Contractor shall meet minimal standards established by the contractor, and Texas Department of Health, and agreed upon the FCM or appointed representative.

Contractor shall maintain a current CPR/AED certification. Contractor shall maintain their own liability insurance, and maintain current certification in their areas of specialty. 100% FCM validation

2.3.

The contractor shall not permit cut off shorts and clothing with tears, or revealing clothing or clothing with obscene or inflammatory designs, slogans, or remarks, and clothing representing military attire such as BDUs or DCUs. 100% Observation by FMC

2.7a

The contractor shall obtain base identification and vehicle passes for all contractor personnel who make frequent visits to or perform work on the Air Force (AF) installation(s) cited in the contract. 100%

Physical verification by

FMC

2.10

The contractor shall maintain a current listing of employees. The list shall include employee's name, social security number, and date of investigation if service work involves unescorted entry to AF restricted or other sensitive areas designated by the installation commander. The list shall be validated and signed by the company Facility Security Officer and provided to the CO prior to the contract start date. Updated listings shall be provided when an employee's status or information changes.

100% on initial submittal; 95% thereafter.

Receipt of list by CO one day before start date;

thereafter, upon receipt of status/information change notification