25R0003 PWS_GF Housing Support 1.28.25_DRAFT.docx

PERFORMANCE WORK STATEMENT (PWS)

MARINE CORPS INSTALLATIONS COMMAND (MCICOM)

HOUSING PROPERTY MANAGEMENT SUPPORT (HPMS)

PART 1

GENERAL INFORMATION

1.0 BACKGROUND

1.1 MCICOM’s Mission

As the single authority for all Marine Corps Installations Matters, Marine Corps Installation Command (MCICOM) exercises command and control of our Regional Installation Commands, establishes policy, exercises oversight, and prioritizes resources to optimize support to the Fleet Marine Forces and tenant commands.

1.2 MCICOM’s Focus

In today’s unsettled and contested environment, one of the Marine Corps’ comparative advantages remains our focus on enabling our Regional Commands and their bases and stations. As the foundational platform from which the Marine Corps generates, deploys, employs, sustains, and recovers ready forces - we must be ready to support today’s force readiness requirements while taking care of our Marines and their families.

The changing national security environment and our Marine Corps force design efforts demand that we look beyond today and make ready to support the future force - and if necessary to fight from the installations. This will require MCICOM to be actively engaged, innovative, adaptive, and flexible to meet the requirements of those we support.

· Resource Force Design. MCICOM’s priority, at the enterprise level, will be to ensure MCICOM identifies and develops the necessary infrastructure and capabilities to realize Force Design 2030 objectives. There are extensive implications for the installations to support the changes in our force. We need to be a better partner in the force design and development process. This will require active engagement across HQMC and with the MARFOR’s to resource the “known knowns,” and ferret out the “known unknowns,” for Force Design – we cannot be late to need.

· Build Resiliency. Integral to success in Force Design will be MCICOM’s ability to continue operations in increasingly contested environments, from the frequency and severity of destructive weather events, through cyber and ransom-ware activities, to intentional attacks - which could occur across multiple domains. Combined with the increase of activities conducting global operations from the installation, MCICOM must consider that the installation is no longer a safe haven. MCICOM must be prepared to fight from the installation. MCICOM must develop a resiliency strategy that extends beyond climate and energy and will encompass the ability to maintain operations and support across a contested competition to conflict spectrum.

· Enable Retention of Talent. The Marine Corps and MCICOM depends on the talent of our people. MCICOM - through barracks, housing, schools, and Marine and family programs, protection, progress - is a critical component of the retention of talent. The quality of our support is either a deposit or withdrawal on our Marine’s commitment to future service. We must identify the investments that build the commitments of our Marines and their families. We must avoid withdrawing from their accounts. Likewise, the MCICOM global enterprise cannot deliver on our mission without talented Marines, Sailors, civilians, and our contracted partners.

· Be Ready. Make Ready. The Marine Corps depends on MCICOM to deliver ready forces to answer the Nation’s demand for a 911 force. MCICOM will continue to deliver on that commitment by providing the tenant activity infrastructure, ranges, ports, airfields, and Marine and family services to meet today’s requirements. With the strategic landscape and changing organizational influences - MCICOM will aggressively posture and partner with organizations to meet the emergent challenges and requirements necessary to be “most ready when the nation is least ready.” Time is not our friend.

1.3 MCICOM’s History

Marine Corps installations are an essential component in the foundation of national defense as they are the force projection platforms that enable readiness, training, sustainment, mobilization, deployment, embarkation, redeployment, and reconstitution of our Operating Forces. MCICOM consists of a command element located in the Installations and Logistics (I&L) Department, Headquarters, U.S. Marine Corps, Washington, DC, and four (4) subordinate regional commands:

· Marine Corps Installations National Capital Region (MCINCR) – located at Marine Corps Base (MCB) Quantico, VA

· Marine Corps Installations East (MCIEAST) - located at MCB Camp Lejeune, North Carolina

· Marine Corps Installations West (MCIWEST) - located at MCB Camp Pendleton, California

· Marine Corps Installations Pacific (MCIPAC) - located at MCB Camp Butler, Okinawa Prefecture, Japan

One of the foundations for the establishment of MCICOM was to relieve the Fleet Marine Force (FMF) of the burden of managing bases and stations and place primary emphasis on this command to focus installation support to directly support the Marine Corps’ warfighting mission. This reorganization, in 2011, allowed FMF commanders at all levels the ability to concentrate their efforts on preparing their forces for the full spectrum of contingencies – from humanitarian assistance to full-scale combat operations.

1.4 General Information and Requirements

MCICOM GF is responsible for the management of approximately 655 Unaccompanied Housing (UH) facilities at 26 installations. MCICOM is responsible for the management and oversight of these facilities and for housing services provided to our Marines. The intent of this contract is to augment the UH staff personnel with contractor support to conduct the day-to-day operations of the UH facilities. MCICOM GF requires housing property management services across the regions and installations to support the Marine Corps’ UH Program.

This is a non-personal services contract to provide HPMS. Support includes, but is not limited to, coordinating housing program activities; providing detailed responses to housing inquiries from internal and external sources; assisting in the development, analysis, and coordination of housing requirements for all personnel (e.g., permanent parties, students, and recruits); providing background information and advice on housing issues; entering housing data; tracking maintenance requests; following up on resident requests; and providing technical guidance on basic policies and procedures. The Government shall not exercise any supervision or control over the contractor employees providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.5 Objective

MCICOM requires contractor support services to assist in carrying out the type of tasks outlined in PWS Section 5. The objective of this contract is to obtain housing property management support for United States Marine Corps (USMC) service members residing in UH. The overarching purpose of these tasks is to provide Housing Property Management Support (HPMS) services to the Marine Corps Installations Command’s (MCICOM’s) Facilities Directorate, Housing Branch (GF). The contractor shall provide experienced personnel who have extensive knowledge and experience with federal government housing.

1.6 Scope

The scope of this contract will includes but is not limited to the following tasks: coordinating housing program activities; providing detailed responses to housing inquiries from internal and external sources; assisting in the development, analysis, and coordination of housing requirements for all personnel (e.g., permanent parties, students, and recruits); providing background information and advice on housing issues; entering housing data; tracking maintenance requests; following up on resident requests; and providing technical guidance on basic policies and procedures.

MCICOM requires experienced and trained housing property managers and staff to ensure its UH assets are managed and maintained in accordance with Marine Corps Order (MCO) 11000.22, Change 1 (see Attachment A) Marine Corps Bachelor and Family Housing Management Chapter 10, and Department of Defense (DoD) 4165.63M, Housing Management. These regulations may be revised due to legal or regulatory changes and it is the Government’s intention to incorporate regulatory changes under this contract, as required. The Contractor must provide timely, consistent, accurate, and verifiable information on the inventory, utilization, maintenance, and furnishings management with the use of the enterprise Military Housing (eMH) system.

1.7 Period of Performance:

The anticipated Period of Performance (PoP) is a six-month base period with four (4) one-year option periods as follows:

Option Periods One through Four, if exercised, will be exercised in accordance with FAR 52.217-9 Option to Extend the Term of the Contract, which would extend the term of the contract for the periods shown in the table above. The Exhibit Line Item Number (ELIN) Charts provided in Attachment D further designates some of the Task Areas for Options One through Four as Optional Task Areas (designated by the word “Option”). When exercising each Option Period, the Government will further designate the specific Task Areas being exercised at the ELIN Level. There is not a guarantee that because the term of the contract is extended in accordance with FAR 52.217-9, that all of the Optional ELINs/task areas will be exercised. The Government will provide notice of intent to exercise each option period, including which ELINs/task areas are intended to be exercised, prior to each Option Period’s expiration

1.8 Quality Assurance:

The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.9 Recognized Holidays:

New Year’s Day – January 1.

Inauguration Day – January 20, every four (4) years Martin Luther King Jr.’s Birthday – Third Monday in January.

President’s Day – Third Monday in February.

Memorial Day – Last Monday in May.

Juneteenth National Independence Day – June 19.

Independence Day – July 4.

Labor Day – First Monday in September.

Columbus Day – Second Monday in October.

Veterans Day – November 11.

Thanksgiving Day – Fourth Thursday in November.

Christmas Day - December 25.

1.10 Hours of Operation:

The contractor is responsible for providing services during normal Government or the appropriate UH Office’s work hours. Normal Government work hours are defined as being between 0700 – 1600 hours Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

The Contractor shall develop personnel work schedules to ensure tasks described in the PWS are achieved. The following information is provided as historical information only to provide insight on existing work hours/shift schedules:

A typical work day includes eight (8) hour shifts, not to exceed (NTE) 40 hours per week or involve any work that requires overtime or shift differential pay. No telework will be authorized under this contract for Building Manager and Asset Property Manager labor categories. Any deviation from the contractor developed work schedule requires prior approval of the Contracting Officer's Representative (COR).

1.11 Place of Performance:

Work will be performed at the following locations. PWS Attachment C provides a list of the buildings, room and bed count by region.

Marine Corps Installation (MCI) EAST:

· MCB Camp Lejeune, NC

· MCAS New River

· MCAS Cherry Point, NC

· MCAS Beaufort, SC

· MCLB Albany, GA

· MCRD Parris Island, SC

MCIWEST:

· MCB Camp Pendleton, CA

· MCMWTC Bridgeport, CA

· MCAS Miramar, CA

· MCAS Yuma, AZ

· MCLB Barstow, CA

· MCAGCC 29 Palms, CA

· MCRD San Diego, CA

MCIPAC:

· Okinawa, Japan

· Camp Gonsalves

· Camp Schwab

· Camp Hansen

· Camp Foster

· Camp Courtney

· Camp Kinser

· MCAS Futenma

· Camp Fuji

· Camp Mujuk

· MCAS Iwakuni

· MCB Hawaii

MCINCR:

· MCB Quantico

· Marine Barracks Washington

· Marine Yorktown Barracks, VA

· CBIRF Indian Head, MD

1.12 Type of Contract:

The Government will award a firm-fixed-price contract with cost reimbursable elements.

1.13 Contracting Officer’s Representative (COR):

The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.14 Identification of Contractor Employees:

All contract personnel attending meetings, answering and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Additionally, all contractor/subcontractor employees working under this contract shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment. Employee identification shall not be substituted for station required passes or badges. The contractor shall ensure that all employees present a professional appearance that is appropriate for their position.

1.15 Data Right:

The Government/USMC shall obtain unlimited data rights to all reports, materials, data, information, and all electronic/digital files and other items described herein, and any other items, (hereinafter referred to individually or collectively as the Work or Works), and all intellectual property rights in or to such Works, in whatever form, created, generated, produced or provided under, or as a result of, this contract/effort. DFARS 252.227-7015, Technical Data—Commercial Items will be incorporated into the solicitation and resulting contract.

1.16 Organizational Conflict of Interest:

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.17 Contractor Manpower Reporting (CMR):

(a) The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the System for Award Management reporting tool, which can be accessed via the System for Award Management at https://www.sam.gov/SAM/.

(b) Reporting inputs will be for the labor executed during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The contractor shall completely fill in all required data fields. The contractor shall enter initial data into the appropriate CMR tool to establish the basic contract record no later than 15 business days after receipt of contract award or contract modification incorporating this clause. The contractor shall notify the Contracting Officer and COR when the basic contract record has been established in the appropriate CMR tool (see Deliverables Schedule).

(c) Contractors may reference the ‘Quick Start Guide for Service Contract Reporting’ via https://dodprocurementtoolbox.com/uploads/FEDERAL_Service_Contract_Reporting_QSG_FY_22_833729923b.pdf.

1.18 Security Requirements:

(a) The contractor shall comply with all Federal, State and local statues, regulations and requirements. The contractor shall become acquainted with and comply with all Government regulations as posted, or as requested by the Contracting Officer when required to enter a Government site. Services performed under this contract involve a security classification of “unclassified.”

(b) Common Access Cards (CAC): Contractor personnel will be required to access information systems and data accessed through portals via user accounts and Common Access Cards (CAC) that will be provided by the Government. Contractor personnel should meet specific requirements to be granted these privileges and maintain these credentials. Compliance with all USMC communications regulations pertaining network activities is mandatory. Failure to comply with security requirements will results in revocation of access privileges and personnel removal from work under this contract.

Each employee shall wear the Government issued CAC over the front of the outer clothing. When an employee leaves the Contractor's service, the employee's Badges / CACs shall be returned within 10 calendar days.

All Contractor personnel shall obtain access to the installation by participating in the Defense Biometric Identification System (DBIDS) or by obtaining passes each day from the Base Pass and Identification Office. Cost for obtaining passes through the DBIDS program is the responsibility of the Contractor. One-day passes, issued through the Base Pass and Identification Office, will be furnished without charge.

The Contractor shall furnish a completed EMPLOYMENT ELIGIBILITY VERIFICATION (DHS FORM I-9) form for all personnel requesting badges. This form is available at https://www.uscis.gov/i-9 by searching or selecting Employment Verification (Form I-9). Immediately report instances of lost or stolen badges to the COR.

All Contractor personnel shall obtain access to the installation by obtaining passes from the Visitor Control Center.

The Contractor shall ensure all Contractor and Subcontractor employees become acquainted with and obey all Government installation regulations.

Contractor personnel working on-site shall follow procedures established at each site for ensuring the security of the building, equipment, materials and personnel who are working in and around the facilities. During duty hours, Contractor personnel shall keep doors to the outside of facilities secured. When securing facilities at the end of the duty day or after hours, Contractor personnel shall follow established procedures. The Contractor and its employees shall be subject to all traffic, security, and registration regulations for personnel and vehicles.

(c) Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information (to include personally identifiable information) and property, lists, and intellectual property provided for contractor use. At the close of each work period, Government facilities, equipment and materials will be secured. The contractor is responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the contractor or the contractor’s personnel, or to which they may have access, may subject the contractor and/or the contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the contractor.

1.19 Supervisory Controls:

The day-to-day supervision and direct control over the work performed by contractor personnel will be the sole responsibility of the Prime Contractor. The Government will not supervise contractor personnel, prepare contractor personnel work schedules, or control the method by which the contractor personnel perform the required tasks. The Government will only provide tasks to contractor personnel for execution. The contractor personnel will work independently and keep the relevant Contracting Officer and/or COR informed.

1.20 Personnel Requirements:

The contractor shall ensure these positions are filled throughout the performance of the contract. The contractor is responsible for performing all of the work described in the PWS; therefore, the contractor may propose additional labor categories to complete the tasks of the PWS beyond the personnel identified below, as needed. The following positions shall meet the minimum qualifications identified below.

A) Project Manager: The contractor shall identify a Project Manager to be located at the Contractor site and have availability aligning with MCICOM. The Project Manager will manage all aspects of the Marine Corps property portfolio of commercial, industrial, or retail properties including marketing, operations and financial activities. Responds to Installation, Regions, and MCICOM Housing Managers needs and coordinates with Building Managers staff to resolve problems. Maintains positive relationship with Installation, Region, and MCICOM leaderships. Responds to all problems and concerns and ensures compliance with rules and regulations. Interacts regularly with property owners to ensure that objectives are being met. Oversees the preparation of accurate, timely and complete reports. Supports the planning, budgeting and control of operating and capital expenditures. Prepares annual budgets, forecasts, management plans, monthly performance reports, and variance reports. Understands and provides explanation for variances. The minimum qualifications for this position are as follows:

· Bachelor’s degree from an accredited university / collage in a related field / discipline and project management certification. OR,

· Five (5) years of experience in the property management field / discipline.

· Desired qualification includes experience or knowledge of student or residential housing management operations.

B) Deputy Project Manager: The contractor shall identify a Deputy Project Manager for to be located at a Contractor site close to and have availability aligning with MCIPAC. The Deputy Project Manager's job is to assist the Project Manager with making sure the project runs smoothly from start to finish. Deputy Project Managers perform administrative duties, such as organizing and maintaining the project documents, updating the digital database, and helping to manage the project’s budget, along with basic duties, such as setting up phone calls, meetings, and site visits. Responds to Installation, Regions, and MCICOM Housing Managers needs and coordinates with Building Managers staff to resolve problems. The minimum qualifications for this position are as follows:

· Bachelor’s degree from an accredited university / collage in a related field / discipline and project management certification. OR,

· Three (3) years of experience in the property management field / discipline.

· Desired qualification includes experience or knowledge of student or residential housing management operations.

C) Asset/Property Manager: The contractor shall identify an Asset/Property Manager for each region. Regions are defined in Section 1.4.4 of the PWS. The Asset/Property Manager will manage all aspects of a single property or small portfolio of commercial, industrial, or retail properties including marketing, operations and financial activities. Responds to tenant needs and coordinates with maintenance staff to resolve problems. Maintains positive relationships and high retention levels with all residents. Responds to all problems and concerns and ensures compliance with rules and regulations. Interacts regularly with property owners to ensure that objectives are being met. Oversees the preparation of accurate, timely and complete reports. Supports the planning, budgeting and control of operating and capital expenditures. Prepares annual budgets, forecasts, management plans, monthly performance reports, and variance reports. Understands and provides explanation for variances. The minimum qualifications for this position are as follows:

· Bachelor’s degree from an accredited university / collage in a related field / discipline and project management certification. OR,

· Three (3) years of experience in the property management field / discipline.

· Desired qualification includes experience or knowledge of student or residential housing management operations.

D) Building Manager I: The Building Manager is responsible maintaining and preserving the real property assets, maintaining or lowering operational costs and ensuring the provision of quality facility related services. Coordinates all on-site building operations, maintenance, alterations, cleaning, recycling, safety, environmental, and security activities. Receives written or oral customer requests for service, complaints, and other issues and coordinates appropriate action or resolution. Custodial or maintenance service calls, security, coordination of emergency responses, reimbursable activities, contractor coordination and scheduling, conference facilities, concessions and parking. Investigates, determines, and coordinates the need for repairs or enhancement projects. Analyzes and monitors impact on building systems and equipment to determine facility capability in meeting customer needs. Prepares reviews and/or considers lifecycle condition analysis and similar assessments. From those findings, integrates and quantifies requirements into a scope of work for the project. Prepares specifications for, estimates and monitors repairs by contractors to all items of operating equipment and utilities including electrical systems, water supply and sewage systems in addition to repairs necessitated by damage to buildings due to fire, storms, vandalism, etc. The Building Manager will assist in the storage of various government and company databases and documents by cataloging, indexing, identifying and marking for efficient retrieval. Maintains locator records for each document to determine its locations. Prepares data formats, collects and enters data into spreadsheets, and compiles data to develop and produce reports, information, data, and documentation. Provides analysis support on acquisition management. Assists with correspondence, reports or forms from rough or complicated drafts, involving unusual or technical terms; proofreads material to verify accuracy; performs clerical duties which includes maintenance of files, populating electronic databases, extracting and compiling metrics, answering telephone and arranging appointments; operates standard office machines and assists management in producing various reports. The Minimum Qualifications for this position are as follows:

· Bachelor’s degree from an accredited university / collage in a related field / discipline and project management certification. OR,

· Five (5) years of experience in the property management field / discipline.

· Desired qualification includes experience or knowledge of student or residential housing management operations.

If the Contractor or Government foresee a gap in services performed of greater than 10 consecutive workdays, the Contractor shall coordinate with the Government to provide a suitable substitute and be responsible for the proper training of each substitute. The suitable substitute must meet the Government's minimum performance requirements. If the Contractor is unable to provide an adequate replacement, then the Contracting Officer reserves the right to submit a Contractor Discrepancy Report (CDR). Multiple CDRs may be cause for termination of the contract.

E) Additional Requirements:

The Contractor shall provide experienced, qualified, and capable personnel to perform the work in this contract as described in Section 1.4.13 of the PWS. Personnel shall be fully knowledgeable of all safety, environmental, and energy requirements associated with the work they perform.

Working knowledge of structural and mechanical items, facilities and furnishings of dwellings is required in order to provide a sound basis for determining the nature and extent of repairs required and whether said repairs are attributable to normal wear and tear.

Strong communication skills, including the ability to interact effectively with Marine Corps Officers, Senior Non-Commissioned Officers and Civilian Employees. Basic computer skills are essential. Personnel must be knowledgeable in Microsoft Office. Personnel must be knowledgeable in property management.

F) Training Requirements:

Prior to all contractor personnel performing and gaining access to Government systems under this contract, personnel shall complete the DoD Mandatory Controlled Unclassified Information (CUI) Training. A non-PKI certificate based training course can be found at the following address: https://securityawareness.usalearning.gov/cui/index.html. Should the aforementioned link go down or change location, the contractor shall notify the Contracting Officer and/or COR for direction on access the mandatory CUI training.

The contractor shall ensure that all contractor personnel have received proper safety training, appropriate to their respective jobs. At a minimum, all contractor personnel shall have attended the Occupational Safety and Health Administration (OSHA) 10 hour safety course, or equivalent.

The contractor shall maintain personnel certification, training, and licensing records for employee requirements specified herein. Certification, training, and licensing records shall be kept current and on file for the duration of the contract including all option periods. Records shall be made available for Government review within 4 hours of request.

1.21 Transition-In:

The contractor shall establish clear lines of authority and responsibility to ensure an orderly transition of services and assets between any incumbent and incoming contractor. The contractor shall ensure minimum disruption to vital Government business. The contractor shall ensure there is no service degradation during or after transition. The contractor shall obtain transition knowledge and information regarding risk or problem areas from contractor personnel or Government personnel.

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during an estimated three-month transition period. During the transition period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.22 Transition-Out:

Prior to the end of the contract’s PoP, the incumbent contractor shall support an estimated three-month transition period with the in-coming contractor. During this period, all programs, information, data, etc. shall be passed from the incumbent contractor to the incoming contractor so that there is no break in customer support.

The contractor shall develop and execute transition-out plan(s) that shall facilitate the accomplishment of a seamless transition from the incumbent contractor to the incoming contractor. Identify, at a minimum, how it will coordinate with the incoming contractor and/or Government personnel to transfer knowledge regarding the following:

· Project management processes

· Points of contact

· Location of technical, project management, and intellectual property-related documentation

· Appropriate contractor-to-contractor coordination to ensure a seamless transition

· Schedules and milestones

· Actions required of the Government

· Established and maintain effective communication with the incoming contractor/Government personnel for the period of transition via weekly status meetings

· Identify the contractor personnel that shall conduct a joint inventory, including condition status assessments, with Government personnel of all Government-Furnished Property (GFP).

All equipment, material, etc. utilized by the current contractor personnel during performance shall remain accessible to the new Contractor personnel during the phase-out period pursuant to the applicable in-processing and out-processing guidelines.

PART 2

DEFINITIONS & ACRONYMS

2.0 DEFINITIONS AND ACRONYMS

2.1 DEFINITIONS

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFI’ER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. CONTRACTOR PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.0 GOVERNMENT FURNISHED ITEMS AND SERVICES

3.1 Equipment/Contractor Resources

The Government will not provide government issued property for this effort. The contractor is responsible for furnishing all other resources not listed in the PWS to include computers for accessing USMC system to fulfill the requirements of the contract. The Government will provide access to Microsoft Teams to collaborate and share documents with Government personnel, and access to eMH to complete necessary associated tasks.

3.2 Compliant Contractor Equipment

In the performance of their duties all contractor personnel will require connectivity and access to the MCEN for accessing sensitive information or required IT systems and sending and/or receiving e-mails that contain sensitive information. In doing so, the contractor shall comply with MCENMSG-Unification 003-14 ENABLING CONTRACTOR ASSET CONNECTIVITY TO THE MCEN.

Compliant laptops/computers will be imaged by the Marine Corps. The contractor may be required to get compliant laptops/computers imaged at a location specified by the COR. The contractor is responsible for providing these laptops/computers; the Government will not furnish laptops/computers for this PWS for offsite use. No more than one laptop/computer will be imaged per contractor employee. The current list of computers eligible for imaging are located in Appendix A. The contractor shall get approval from the COR prior to purchasing laptops. For additional questions regarding current system specifications contact the COR

The updated list of approved laptops authorized to be attached to the MCEN can be obtained from MCSC G-6 upon request. The contractor will coordinate with the COR to transfer the contractor-owned laptops to the MCSC, G-6, Information Technology Asset Management (ITAM) department to have the MCEN imaged placed on each laptop before it can be connected to the MCEN. Upon completion of the contract or at such time as the contractor reclaims the asset from the USMC effort; non-Government owned internal\external hard drives and data associated with the laptop shall become the property of the US Government and turned over to the COR upon request. . The laptops purchased will not be considered Government property and will not transfer to the Government at the end of the contract (except hard drives and data listed above).

NOTE: Due to the ever-updating list of MCEN approved laptops/computers from MCSC G-6, prior to purchasing any equipment intended to be attached the MCEN, the contractor shall confirm with the COR and/or KO that the model(s) are still on the approved list. Additionally, to prevent a machine, currently on the MCEN domain, from being removed from a MCEN domain during periods of VPN/Network outages, the contractor shall establish direct MCEN connectivity via MCEN port access. This must be done every 30 days to avoid a machine’s removal from the MCEN domain. Contractor equipment removed from the MCEN domain due to compliance failure does not constitute a Government caused delay, therefore will not result in timely requirement(s) completion extensions.

Contractor personnel shall ensure laptops are not lost or misplaced and are not used by unauthorized persons. The contractor shall not transfer any information to a Government computer that is not authorized or use the computer for unauthorized purposes. The contractor shall report to the applicable COR any occurrences of a lost laptop or unauthorized use of a Government-imaged computer within two hours of occurrence. In the event, a laptop is lost, or the security of a computer is compromised, the contractor may be held financially liable, upon written direction of the Contracting Officer, to replace or repair the affected computer with no additional cost to the Government. The Government may replace the affected computer and deduct the cost of such from the monthly payment due to the contractor.

In performance of this contract, the contractor shall provide their own vehicles and be responsible for all associated costs such as maintenance, fuel, etc. Before operating a contractor provided vehicle, the contractor shall ensure that contractor employees who are required to operate the vehicles are insured and possess a valid state driver’s license. The contractor and employees are responsible for following all applicable traffic laws and regulations in their place of performance.

3.3 Materials

The Government will provide templates, policies, Standard Operating Procedures, etc. necessary to perform the tasks herein.

PART 4

CONTRACTOR FURNISED ITEMS AND SERVICES

4.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

4.1 General

The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Materials

The contractor shall provide all materials to support successful completion of the tasks herein.

4.3 Equipment

The contractor shall provide all necessary equipment (computers/laptops, monitors, office space, etc.) necessary to support successful completion of the tasks herein).

PART 5

SPECIFIC TASKS

5.0 SPECIFIC TASKS

The following Task Areas are required under this contract. Reports and forms must be in a format compatible with Microsoft Office 2013 (or later) and/or Adobe (*.pdf). Forms from eMH may be in Adobe (*.pdf) format. All reports must be submitted to the designated Installation Housing Representative (IHR) at the local level (see Attachment B for a list of IHRs by installation).

5.1 Task Area 1 – Operations Management Support

Background – Operations Management Support (OMS) will enable the Marine Corps to provide quality housing services to our UH service members. OMS has historically been provided by active duty service members; however, it is now being transitioned to civilian and Contractor personnel. OMS duties include providing day-to-day operations, tracking maintenance requests, and addressing all resident concerns. Contractor personnel supporting this task area will need to be able to multi-task in order to meet changing day-to-day demands.

Objective – The Contractor shall provide day-to-day housing OMS through the following subtasks: Resident Service Operations; Maintenance Requests; and Resident Services. Contractor support shall consist of billeting, resident services, ordering of supplies and furnishings, planning, scheduling, report preparation, maintenance support, and eMH data entry to ensure UH operations for personnel and community support and property programs are managed and maintained at a high quality level.

5.1.1 Resident Service Operations

a) Complete the Unaccompanied Housing Module (UHM) Check-In Record in eMH. The contractor shall submit this form to the Government for validation purposes. The contractor shall coordinate with the Installation Housing Representative (IHR) to assign and terminate room assignments in eMH, or the current Government provided system for all UH rooms/bed spaces, in accordance with Attachment A. The contractor shall develop a separate file for each resident containing an application for housing, a copy of the conditions of residency agreement, and all pertinent correspondence. The contractor must ensure the name, DOD ID number, type of occupancy (e.g., permanent party, student, geobachelor, etc.) and room number of each service member is logged in and kept up to date in eMH.

b) Provide an Orientation Brief (to include operations of unit appliances and systems, review the check-in and housing procedures and policies with incoming residents, and ensure that each resident signs and returns the Check-in Checklist/Occupancy Condition Report.

c) Provide a Departure Brief, review the check-out procedures and policies with the resident, and ensure that each resident signs and returns the Check-Out Checklist/Occupancy Condition Report.

d) Provide key management services utilizing the local government provided system (e.g., SafeLock) to track inventory in UH areas and submit an inventory report. The contractor shall issue, maintain, and track all keys and locking systems as follows:

· All master keys and master key cards must be logged in/out, stored in a secured area, and inventoried on a daily basis.

· Contractor shall issue keys to residents and authorized personnel only, while maintaining a record of the keys issued.

· Contractor shall address lost, stolen, misplaced, or inoperable keys in accordance with local guidelines and policies provided by the IHR.

· Contractor shall rekey all rooms if and when any master key is unaccounted for, for more than 4 hours. All re-keying shall be complete within 24 hours upon receipt of notice to proceed from the IHR.

· Contractor shall prohibit unauthorized access to all room and common area keys.

· Contractor shall perform the scheduled preventative maintenance for keyless locks to include battery replacement, card reader cleaning, etc. in accordance with manufacturer recommendations.

· Contractor shall date stamp the batteries so the IHR can track them in USMC Maximo.

e) Complete Form DD362, Statement of Charges/Cash Collection Voucher, for all damages caused by residents where reimbursement is required. The contractor shall submit the completed form to the IHR. Form DD362 is found in eMH under Reports and Forms.

f) Initiate a Financial Liability Investigation of Property Loss (FLIPL) process in cases where accountability of property, loss, damage or destruction cannot be determined. The contractor shall itemize damages utilizing the DD Form 1131 and submit to the Government IHR for validation. Once validated, the contractor shall coordinate with the unit for payment. Form DD Form 1131 is found in eMH under Reports and Forms.

g) Complete Occupancy and Utilization Reports to accurately reflect inventory and utilization. The contractor shall utilize eMH to determine room availability for adequacy or inadequacy and block rooms that are down for renovation or maintenance or unavailable for assignments due to occupancy requirements.

h) Complete and submit documentation to authorize Basic Allowance for Housing (BAH) to the IHR for approval. Requests for entitlements to BAH “without dependents” may only be submitted for reasons of non-availability of UH when the occupancy rate across the installation is 95% or greater.

i) Submit Supply Requests/Invoices to the IHR for purchase by the Government. The Government will review, approve, and resupply the location, as needed, in order to maintain efficient quantities to execute daily duties and responsibilities. The contractor shall track and distribute supplies upon receipt.

5.1.2 Maintenance Requests

The contractor shall submit, track and maintain maintenance requests through both USMCMax and QSRMax. Maintenance requests are anticipated to be submitted by residents through QSRMax, if unable, they may submit them in person, by phone, or through email. The contractor shall review all resident maintenance requests and induct them in USMCMax upon validation. The contractor shall:

a) Coordinate with installation facilities maintenance/Public Works Department on scheduling preventative maintenance (e.g., filter replacements, smoke detector tests, etc.) to ensure all necessary equipment and machinery is operating at peak performance at each building.

b) Induct all barracks maintenance requests into USMCMax and review all maintenance requests submitted by resident sin QSRMax and induct into USMCMax upon validation.

c) Review maintenance request status daily and ensure emergency and urgent requests are addressed promptly. Reconcile maintenance requests weekly to ensure timely completion; identify delays and discrepancies and coordinate with the facilities maintenance/public works department and the IHR for resolution.

d) Conduct check-in and check-out inspections for all resident moves utilizing the eMH inspection checklists. The contractor must identify any maintenance actions that are needed and submit maintenance requests for those actions via USMCMax.

e) Conduct daily walkthroughs and weekly…