Amendment_0001_ONLY_for_Solicitation_M67861-17-T-0054_(updated_8.22.2017).docx

M6786117T0054

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

STATEMENT OF WORK

Marine Forces Reserve

PERFORMANCE WORK STATEMENT

Telephone System Maintenance and Repair of Inside Plant (ISP) and Outside Plant (OSP) Cabling Marine Corps Reserve Facilities in CONUS, Hawaii, and Puerto Rico

1. Description of Services. The contractor shall provide Program Management, a 24/7 remote Service Desk, maintenance services with 24/7 on-site dispatch, Inside-Outside Plant inspection, documentation, and maintenance, telephone system engineering, documentation, installation, preventative maintenance, and repair. The contractor shall provide these services at the U.S. Marine Corps Forces Reserve (MARFORRES) locations in CONUS, Puerto Rico, and Hawaii, as listed in Appendix-1, in accordance with all federal, state, local laws and regulations, manufacturer’s recommended standards, and commercial requirements and this Statement of Work (SOW). Equipment to be maintained will vary by location as types of telephone switches are identified in Appendix-1. Contractor personnel shall have knowledge to service, maintain, install and configure equipment, components, and materials as directed in the SOW. Contractor shall ensure service technicians have required industry certification and experience operating on Avaya, Cisco, Partner, Mitel, Toshiba, NEC, Comdial Impact, Centrex, and Nortel telephone switches.

2.0. Scope of Work. The scope of coverage includes labor, tools, transportation, software, and other incidentals necessary to provide a 24/7 Service Desk, Project Management, and Inside Plant (ISP)/ Outside Plant (OSP) inspection, documentation, as required, , preventative maintenance, repair, technical guidance and assistance, warranty support, conduit requirements, evaluations, recommendations, equipment testing, engineered telephony solutions utilizing site specific telephone switch equipment. OSP is defined as any outside connections forward of the demarcation point (DEMARC). This contract does not include moves/adds/changes.

2.1 Service Desk. The contractor shall provide at its facility a 24/7 Service Desk with a toll free number and email address that is dedicated to MARFORRES service calls. Service Desk will provide 24/7 support to government authorized personnel to report major and routine failures. The contractor shall perform the following Service Level when notified by the designated government representative of conditions meeting the criteria. MARFORRES will provide Contractor with Site Name / Location / Nature of issue / Type of Telephone System / Point of contact (POC) / POC phone number (cell) / POC Email.

2.1.1 Major System/Site Failure is defined as any of the following:

· Telephone circuits in the facility are down or degraded and or mission accomplishment is affected.

· Complete loss of inbound and outbound telephone service from any of theLocal Exchange Carriers (LEC).

CATEGORY – MAJOR (Definition: Affects Entire Facility)

Customer/Facilities/Network Services/Devices Affected

See Site Specific Information Appendix 1 Duty Hours

Non-Duty Hours

2.1.2. Routine System/Site Failure is defined as one of the following:

· Sporadic system impairment and intermittent problems affecting system operation.

· Training mission failure (e.g., user problems halting training operations)

In the event of a routine or site failure, the contractor shall respond within Twelve (12) hours after notification by the designated government representative. The definition of a routine system failure consists of significant system impairment and intermittent problems affecting system operation.

CATEGORY – Routine (Definition: Affects Part of the Facility)

Customer/Facilities/Network Services/Devices Affected

See Site Specific Information Appendix 1

2.2 Incident Resolution Reporting: Once a major or routine outage has been reported from the MARFORRES Contracting Officer Representative (COR) to the Contractor, the Contractor shall coordinate with the COR in order to get a technician to the requested site (see Appendix 1). The technician shall conduct a scope of work (SOW) site survey and report to the COR / Contractor on the root cause of the outage.

After all repairs are complete and system functionality is restored, the contractor shall, within five business days, provide the COR with a finalized work completed report via email describing any and all system outages, their ascertained causes, and actions taken to restore functionality. In the event the contractor must procure replacement components, parts, materials, or other non-warrantied items, the contractor shall provide the COR with a Appendix-2 Repair/Preventative Maintenance Report for required items to be procured.

The contractor shall provide warranted new parts available from the manufacturer or the manufacturer’s distributors. The contractor shall include documentation of such products’ source as evidence that they are not grey market, refurbished or of foreign origin. This can be included on the Appendix-2 Report.

In the event the failed components are covered by a manufacturer’s warranty (identified by the COR), the contractor shall provide the COR with information required to report a warranty repair requirement. This information shall include the phone number of the manufacturer’s service desk, component nomenclature, model number and serial number, purchase date, and service contract number, if applicable. In cases where the manufacture provides delivery of warrantied field-replaceable components, but not on-site installation, the contractor shall install the component upon receipt and update the system specific (Avaya, Cisco, Partner, Mitel, Toshiba, NEC, Comdial Impact, Centrex, and Nortel telephone switches) documentation with service data on the replaced component. The contractor that provides the work on the corresponding specific system will be required to be certified on working on those specific systems.

In all cases, the scope of work report shall include an accurate BOM (Billing of Materials) with electronic copies of receipts and warranty information to be included with the Appendix-2 Report for informational purposes only.

For any items that the contractor discovers are damaged, missing, unsafe, or non-compliant with commercial or BICSI standards, or federal, state, local laws or regulations, the contractor shall document the situation, include a photograph in the finalized work completed report and correspond with the COR immediately via telephone and email.

2.3 Maintenance (Inside-Outside Plant):

The contractor shall provide labor, personal protective equipment and tools, transportation, and other incidentals to repair/replace, or install new low voltage cables, cable pathway, wire mold, jacks, battery backups UPS (Uninterrupted Power Supply) and wall boxes at each MARFORRES facility listed in Appendix-1 on an as needed basis.

2.4 Telephone System Support: The contractor shall provide services to engineer, install, configure, and maintain the telephone system at each MARFORRES facility listed in Appendix-1 on an as needed basis.

2.4.1 While the Contractor is onsite performing necessary repairs, he contractor shall provide telephone system preventative maintenance as specified by the OEM to increase service life at each MARFORRES facility. Such maintenance shall include replacement of cabinet filters, system error checks and internal diagnostics, disk utilization, and review of backup performance and reboot schedules. For each onsite repair, the contractor shall produce the Apppendix-2 report with results and recommendations that will be provided to the COR.

2.4.2 The contractor shall provide unlimited service desk support and service engineering support via a dedicated phone number and email. Contractor shall ensure service technicians are certified by telephone manufacturer to operate on specific telephone systems to include but not limitied to Avaya, Cisco, Partner, Mitel, and Nortel telephone switches for configuration, diagnosis, and problem resolution. The contractor shall provide services for the repair, configuration, and maintenance of the telephone infrastructure that includes the PBX switch, telephone instruments, cabling, from the point of demarcation to the phone instrument, and all associated telephone hardware and software at each location referenced in Appendix-1. Contracted support shall coordinate with providers of related services, perform preventative maintenance, perform troubleshooting, perform cabling and phone line repair or replacement (Cat 3, Cat 5/Cat 6/Fiber) as needed, maintain telecom configurations, phone numbers and T-1/ T-3 circuit numbers for each site, maintain equipment asset lists and warranty information, and perform other actions required to restore service following full or partial failures. The contractor shall provide full coverage for the telephone system (24 hours per day, 7 days per week) in accordance with the scope of work. Services to be performed at designated locations by Contractor on-call personnel.

2.4.3 Repair.Replacement Products: In order to minimize the risk of the government purchasing counterfeit products or unauthorized secondary market equipment, which would not be supported by the Original Equipment Manufacturer (OEM), and in order to ensure that the Government purchases only equipment that is genuine (i.e., not counterfeit), authorized (e.g., including appropriate licenses), and supported (e.g., warranty and support services) by the OEM, Vendor shall certify that it is a Manufacturer Authorized Partner as of the date of the submission of their offer, and that it has the certification/specialization level required by the Manufacturer to support both the product sale and product pricing, in accordance with the applicable Manufacturer certification/specialization requirements. Unless otherwise specified, Vendor shall warrant that the products are new, in their original box. The Vendor confirms to have sourced all Manufacturer products submitted in this offer from Manufacturer or through Manufacturer Authorized Partners only, in accordance with Manufacturer's applicable policies in effect at the time of purchase. Vendor shall provide Buyer with a copy of the End User license agreement, and shall warrant that all Manufacturer software is licensed originally to Buyer as the original licensee authorized to use the Manufacturer Software.

Government requires the contractor provide proof of a secure supply chain and guarantee product authenticity rather than being required to maintain a specific MANUFACTURER reseller level.

2.4.4. Software Engineering. Provide basic system translations for trunking, network routing and video endpoint translation. Service shall be provided by the company on-site as there will be no remote access. or remotely. Ensure unit has passwords to change settings, and annotate the password on the outside of the telephone switch. Ensure attendant greetings do not contain spoken names, only billets of the unit’s occupants.

3. Quality Assurance. This section identifies the method of the Government’s Quality Assurance Personnel (QAP) will use to verify the quality of the contractor’s performance. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. If adverse conditions or other factors beyond the Contractor’s control are the cause for failure to meet contract specifications, no remedy will be assessed against the Contractor for failure to perform provided each incidence is documented by the Contractor and submitted to the COR for approval by the Contracting Officer. If the parties do not agree that the cause is beyond the Contractor’s control, the Contractor may proceed with a dispute under the contract’s FAR Clause 52.212-4. Government COR shall be notified on progress of installation/repairs in order to allow COR to schedule to witness work at the site.

3.1 Failure to Inspect. If the Contractor fails to notify the COR that the work is ready for inspection, or the Contractor fails to attend an inspection after notification, then the COR may conduct an inspection at his/her own convenience, and his/her findings shall be considered as if they had been mutually agreed upon in a joint inspection, and the Contractor will be considered to have chosen not to correct any deficiencies. See the paragraph entitled “Government Remedies” below for the consequences of this situation.

3.2 Government Remedies. The Contracting Officer will follow the Service Delivery Summary below, FAR 52.212-4 Contract Terms and Conditions-Commercial Items and 52.246-4 Inspection of Services for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

3.3 Quality Assurance Surveillance Plan (QASP)/ Service Delivery Summary. The Contractor service requirements are summarized into performance objectives that relate directly to required performance items in the table below. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement:

Performance Objective

3.4 Legal Enforceability of the QASP. The contractor understands and acknowledges that the QASP as set forth in this SOW is a materiel part of this contract and a mandatory requirement. Failure to fully comply with and accomplish the QASP is grounds for a termination for cause or other action as authorized by the contract and/or all applicable procurement/acquisition regulations. Changes to this QASP can only be made through a formal contract modification issued by a warranted Contracting Officer.

4. General Information.

4.1 Contract and Option years.

This contract will include 1 base year (current year) with 4 option years starting FY17.

4.2 Hours of Operation. Each work center is staffed during normal business hours; Monday-Friday, 0730-1630, excluding federal holidays. The following legal Federal holidays are observed:

5. Contractor Support: The contractor should designate a single point of contact with complete authority to make decisions on all technical matters connected with this purchase. That individual will be the single point of contact with whom the Contracting Officer’s Representative may interact for all support requests outlined in the Statement of Work (SOW) or Performance Work Statement (PWS) included in this solicitation.

6. Government Points of Contact. The COR/technical point of contact (TPOC) for this contract is TBD and can be reached via email at TBD. The COR is not authorized to make any changes to this contract. Only a warranted Contracting Officer (CO) is authorized to make changes to this contract. In the event the contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase incurred as a result thereof.

7. Safety/Reporting Requirements.

(INJURY/ACCIDENT AND LABOR HOURS REPORTING)

SAFETY GUIDANCE

Contractors shall adhere to all relevant safety guidance, including (but not limited to):

(a) EM 385-1-1 – U.S. Army Corps of Engineers Safety and Health Requirements Manual

(b) OPNAVINST 5100.23 (series), Navy Occupational Health and Safety Program Manual

(c) MCO 5100.29 (series), Marine Corps Safety Program

(d) MCO 5100.8, Marine Corps Occupational Safety and Health (OSH) Policy Order

(e) NAVMC DIR 5100.8, MARCOR OSH Program Manual

Contracting Officer’s Representatives shall immediately report accidents/injuries sustained during contract performance to the Contracting Officer so that the Contracting Officer may report said accidents/injuries to responsible agency safety officials.

5237.102-90 ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the MARFORES Requiring Activity G6 via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

The Contractor is required to fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

8. Appendices.

Appendix 1 – USMC Reserve Locations and Equipment List Appendix 2 –Repair/Preventative Maintenance Report Template

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